So, my A/C has not been working so I found a Groupon for an A/C recharge and thought I would give it a shot! I called Monday morning to schedule an appointment and the soonest was that same Thursday after but unfortunately I could not make it so they told me if I can come in right when they open, they would be able to get it done that day. I called later Monday afternoon due to a change in my schedule and I was told if I could be there within 30 minutes, I would be next in line. I jetted over there and was there within 30 and my car was next on the list! Once they took my car back, it was about 45 minutes. Unfortunately the recharge did not work due to my whole system being bad (it's a 16 year old system/car). They gave me an estimate and did not pressure me at all. They were super sweet and it was an easy in and out for me. They also had water, coffee and free Wi-Fi in the waiting room :) Would definitely reach out again if I needed an estimate/question. read more

I can't begin to explain how invaluable it is to find a trustworthy and reasonable mechanic. I feel safe knowing that my car is taken care of by Calvin and his team at Precision Tune and you can't put a price on that. The customer service is also really incredible here. They keep their clients promptly informed and up to date on progress and issues that need addressed before they become problems. The small waiting area is very hospitable if you have to stick around. Thank you, Precision Tune! read more

I would have left no stars if I had the option. I went in for an oil change and brake inspection. They recommended a brake change. I said I was on a tight schedule. After waiting for the pads I inquired about how much longer it would take, because I might not have time. The manager asked if my watch was broken, and told me if I stopped the job he would leave my truck raised without wheels in his bay for two hours. The worst customer service I have encountered in my life. read more

Bought a groupon, the chain has great reviews there I guess.. went to the shop 40 minutes before closing, the lady at the desk said there wasn't enough time to do an oil change. (There were no other customers there). She said I had to schedule an appointment, so I asked to schedule one on Saturday, she replied "we don't schedule appointments on Saturdays..." Dumb freaking company, I work m-f 8-5, I can't even use you Groupon. Keep the $25. I hope this review helps someone else. read more

I'm very confused! When we found this place it seemed like a great one. Prices weren't bad, and they managed to change oil within 2 hours. Now, prices are different every time you come, the wait.....is crazy. And they tell different information to everyone. My cousin called them the other day to see if she can drop off her car, and they said they booked FOR COUPLE MONTHS! Then she goes: "okay, can I schedule an appointment?" And lady on the phone responds: "we don't do appointments, it's first come first serve." How is it that this place is fully booked for the next couple months if they don't take reservations/appointments? Sometime later, I called and they told me to drop my car and they'll try to have it done before 5 pm, and I called shortly after opening. It seems to me like they don't need clients at all. Sad, as it's not hard to find another decent oil change business. read more

I went in today to have my AC serviced and recharged. I was treated absolutely wonderful. I had wonderful conversation with the lady up front while my car was being serviced. If I could give six or more stars I would read more

Came yesterday morning for a brake inspection and was told to come back the next morning. When I returned I was told the wait wouldn't be long. An HOUR later my car hadn't even been looked at yet. When I asked about the wait, the lady asked if I had somewhere to be? When I tried to reschedule, the next available appointment wasn't until the 24th read more

Copied from my google review because this shop is that bad and deserves negative rep. Lol at the owner's response to the mountain of negative reviews coming out of this place on yelp. This place has no hope. Horrible shop. Poor service and HIGHLY unprofessional "mechanic" lady Sarah caused more problems than they fixed. The thermostat job they performed on my car resulted in broken coolant temp sensor. OK so i pay to have the sensor replaced which only worked for 1 day... rather than bring it back to this crappy shop I decided on another mechanic and found out they put an aftermarket sensor which didnt fit the wire plug properly. If i didnt use my obdII reader to find out what was wrong i would have had to have the car towed because a wacky coolant sensor car wont even start. These are simple jobs on a very simple old car btw. Now the best part. After calling and asking about the coolant sensor issue... Sarah offers no advice and told me (falsely, likely by mistake) that the technician noted a coolant hose leak... after that conversation I get a phone call from a random number, someone asking me why I called about their fiance's car????? IN HER UNPROFESSIONAL CONFUSION... SARAH GAVE MY PHONE NUMBER TO ANOTHER CUSTOMER CLAIMING THAT I CALLED ABOUT THEIR CAR!!!! After clearing up confusion with the other customer, we realize that Sarah thought I called about a completely different car than my own... and GIVES MY NUMBER TO ANOTHER CUSTOMER SAYING THAT I CALLED ABOUT THEIR CAR!.. This is beyond unprofessional. This could have caused serious problems to peoples' personal lives. Luckily both the other customer and I understood what had happened and that I had nothing to do with their car. The call back to Sarah confronting her as to how she can give my number to another customer so liberally? SHE HANGS UP ON ME. There are bad mechanic shops... and then there's THIS shop. Avoid at all costs. If I knew yelp wouldn't remove this review it would be filled with curse words, no other way to describe this place. read more

Bought a groupon for an synthetic oil change for my daughter and to have the brakes looked at. Have never been there before. My daughter had the oil changed and told she needed new brakes( which we knew so that wasn't a surprise). As she was waiting in line to make the brake appointment, the girl at the front desk was so rude to the older lady that she was helping before my daughter, that she texted me upset. Said the girl was mean and treating the older lady like she was an idiot and she felt so bad for the lady. So needless to say she left, upset that someone would treat another person, a customer, like that. We had her brakes done elsewhere. read more

I had a Groupon and was told that they need 2 hours to recharge my car ac. Due to my work schedule I can only come on Saturday about 11, they don't schedule appointments. In other words first come, first come. Inconvenient and poor customer service for working people. read more

Outstanding headlight restoration. Friendly front staff. I will be back for other services.

Well I took my car there after many good reviews, and the people seemed nice. My car has coolant leaking into the engine. I've talked with people on the message boards and they have said it could only be a few things causing this. The usual culprits, or for this specific engine, there is also a design flaw with the water pump that can also cause a rear seal to fail and leak coolant into the engine. I took my car in at 11:30am. At 4pm (4 1/2 hours later) I got a call stating they could not figure out what is wrong with the car and I'd need to leave it there and they'd get back to me tomorrow. It was towed in so I couldn't do much else with it but leave it. From what I understand this is very basic, although slightly time consuming to diagnose-and there are engine codes that can be pulled as well. This is the 4th of July weekend so my hope to get the ball rolling on this repair is going to be delayed most likely several days. And I'll have to pay the $112 diagnostic fee. I didn't go into personal issues there because if someone brings in a 17 year old car and is willing to pay over a grand to fix it, there must be good reason and it's business. My spouse died on June 3rd of cancer. The month before that our cat died of cancer. I am now alone here in this area since we moved here for a new adventure just last year. There is an emotional attachment to this car, and I now have to deal with many trips to close out the Estate issues and I can't without our car. We knew no one here. The car has been down for almost 2 weeks already and I have a deadline to move by the end of July as well and this experience just loaded a lot of additional stress on me. I chose Precision Tune carefully based upon good reviews and felt confident they could do the job and get me back on the road in a few days at most. I was also confident that from the reviews my business would have at least been be treated just as important as an oil change. Hopefully things will change tomorrow, and I'll change my review gladly. I think they may only be a shop that can do basic brakes and oil changes but I was not told they could not do more complex jobs. read more

Took my older Altima here to have the headlights restored. I found a Groupon for $29, regularly $80, and it was worth every penny. The headlights look like new again. They even replaced my headlight bulbs while they were at it. Would recommend to anyone. read more

Sarah is incredible in her knowledge of automobiles and her skill is the best on customer service and delivery. Talk to her about any automobile problems, parts or service needs and she's on top of it all. The work quality done in the sop is fantastic also. The challenge with a place like this that is 5 star, is the demand is strong so it's hard to get in....but so worth the wait! read more

Went in for an oil change and was out in 15 minutes. The team was extremely nice and very helpful. Will be coming back again to do headlight restoration and for future oil changes. read more

They stripped the oil plug, and didn't screw the oil pan back in place so it drug on the ground and I have to pay for a new one. They were nice but they weren't knowledgeable and they did a horrible job. read more

Love them!! Wow!! I dropped my car off Friday to have the exhaust manifold replaced expecting it would take a few days. The team at the vancouver location had me done in 3 hours!! They had me done at 11:30am on Saturday! Great job! I'm excited to visit for all my auto care in the future! Thank you Precision Auto Tune!! read more

Bad service. The manager Calvin was so disrespectful to me and my family. I DO NOT RECOMMEND THIS PLACE TO ANYONE!!!!!! ....

My boyfriend has all of the work done here for his 2005 dodge magnum. I had a service done at a dealership a year ago to replace a heater core in my 2007 dodge nitro. (I bought it there and so they paid for it....). When the heater began having issues and the dealership was AWFUL (surprise?! No.) and quoted me $2500 worth of stuff wrong with it and the car in general (that they sold me one year ago!) I took my vehicle to Precision. They were amazing and honest. The heater was a small problem that they fixed quickly and they were understanding about financial struggles and told me honestly what needed to be fixed now and what could be done over time. $2500? No. $600. And most of what the dealership said I needed was a lie. Precision only for my car from now on. Thank you for being honest andy understanding and treating this woman with RESPECT and talking to me and explaining and SHOWING me what my car needed. ****UPDATE**** A huge thank you goes out to Calvin for all the work he has done on my Nitro in the past few months. I drove that car into the ground. His "bedside manner" is amazing. He presents my car's issues to me gently and with compassion; He truly understands that my car is my livelihood and was willing to go above and beyond to help me get my car in order. Thanks for all your hard work, Calvin. I got the Honda. :) read more

I was very happy that you fit me in with virtually no notice for a Groupon to have my headlights fixed. My care is 13 years old and the headlines I came in to have refinished look great. I am happy with the results. Lady who helped me up front was very accommodating. I would recommend your business to anyone. Thanks for the great service. read more

Won't be taking my vehicle here again. Purchased a Groupon for an air conditioning recharge for $20. After being then quoted $120 to actually do the job, I reluctantly paid, after which The AC worked for 1 day. I brought the car back in at my extreme inconvenience, where I was met with a smug tech who acted like it wasn't his problem. Now I was being quoted $100/hour to diagnose why their repair didn't work. Are you kidding me? I wouldn't give them another red cent and am now out $150, with the issue just as it was from the start. read more

If there was an option to skip stars I'd do it. I'll never come back to this place, either manager Calvin or Sarah (assistant) are very unkind and don't care about what's the best for you as a customer, they just want the money for whatever reason and DON'T CARE ABOUT CUSTOMERS. I paid for a service didn't need my car and mentioning that please check first what's going on, before doing any thing on it, and when I came back to make them do the service well, they charged me again! Worst experience ever! DEFINITELY NOT RECOMMENDED! read more

I have been going to Calvin and Diana for many years. They are honest, quick, and always kind and cheerful. They do great work and don't overcharge. It never occurred to me to write a review until I was out of town and needed work done on my car. Ultimately, I decided to wait until I could get back, so I could have Calvin do it instead of someone who was trying to tell me I needed services that were not necessary. 5 stars is not high enough for such a great business. read more

Have had consistently good experiences with this place. I've used them almost exclusively for my oil changes and have never felt like they try to sell me services I don't need (like I have experienced at the dealership). The only downside (for me) is that you can't make an appointment. But have always felt I was well treated and that the individuals I interacted with were honest with me. Highly recommend! read more

This shop is in serious need of a new manager. I have been to other locations to have my car fixed and thought I'd give this one a try. I came in for one thing but by the time I left I had to pay over $150 just for them to check my car. I asked for the manager, not because I wanted to complain but because I wanted to know what I was paying for. He came up to me and said "well you get what you pay for I guess" gave me no explanation and asked me "if I was done with the conversation?" Really, I was livid. As he was walking away I could him say "if you don't like our service you don't have to come". I can not believe this Calvin guy was the manager. I'll take his advice and will take my business elsewhere. CUSTOMER BEWARE. read more

I went back in for a repair that was acting up again within their 24/24 warranty period. I explained what was wrong and showed him the check engine code which was the part they had resolved 20 months prior. As I sat waiting to go back home and wait on a call from them they pulled my car in the bay. I thought good maybe I could just wait. They pulled it back out and Calvin came into the office. In enquired about my car and was met with a very rude responce, when he told me they were going to see if it was indeed that part. I showed him the results of the code reader, and he asked me if it said it was broke. No it didn't but it did say that part was faulty. Then I asked him if he didn't think it was the actual problem then what might it else be? He once again was flippant telling me if he knew he wouldn't need his employees now would he. As a district manager you'd think he'd have better customer service skills. I asked when it might be ready, and was told when the part got there and they got to it. They'd call me. . I left and took the bus home. Less than an hour later I had just made it home when they called it was ready. Why not say the part should be here shortly instead of sending me home. Grr.. My better half went to pick it up for me since I didn't want to deal with him again by myself. You'd think I'd have a new 24/24 warranty since it's a new part, but NO they said it's not transferable. I am not a person who is completely auto incompetent, but he was so rude that I found him intimidating. Ladies who read this please take someone with you if you use this shop. Though I would never recommend this business to anyone read more

I went to Precision Tune Auto when I first moved to the area based on some online reviews. The first time I went in, things seemed fine, but after that, it went downhill fast. Let me explain. I have two vehicles that I have taken there, mostly for oil changes. The last two times I have gone in, I received a litany of things they said were wrong with each and in need of repair. On my older car, some of the things were needed, but the quote they gave me for each item was well beyond the market price for a repair. (I have since gotten quotes from other shops to verify this). The last time I went in was the final straw with this company. I went in for an oil change with a coupon that they emailed me. When the time came for the bill, it was double the coupon (and listed rate) and yet again I was handed an estimate for $300 of work needing to be done. The mechanic that did the oil change told me that my SUV needed to have the drive belt changed. Funny thing is that mine has a driving chain. When I called him on this, the story shifted that the accessory belt was worn. Yet again, I caught them in an outright lie. The stall in which they did the oil change on my vehicle was right in front of the window to the lobby, so I could watch the work being done. In order to check to see if the accessory belt was worn requires removing a tire to inspect from below. (You can't get a clear look from the top of the engine for this belt) Clearly, this guy either looked at the odometer and some maintenance chart, but had not actually looked at the belt. (nor compared the cost of a repair - last time it was under $100) Needless to say, I have not, nor will I be returning to Precision Tune Auto. read more

I have been taking my cars here for years.Calvin and Diana are the best. I wish they were open a little later or had more weekend hours, which keeps me from giving them 5 stars. read more

We have been here twice, with two different cars. Once fore a standard oil change and once for a synthetic oil change. Both times they told us that our cars took more oil than standard and we'd have to pay more money. The first time it was an extra $15, so we just paid it. The second time they said it would be an additional $90! $180 for a synthetic oil change! We went to Firestone down the road and they charged $87. read more

I was very pleased with the service that I received at Precision Auto Tune. The price was reasonable and the service was completed in a timely and competent manner. They also honored the online coupon without question. The only thing that keeps me from giving them 5 stars was a "diagnostic fee" that was tacked on. Full disclosure: this fee was made apparent upfront, so it wasn't a "gotcha" or anything, I just felt like it masked the true cost of the repair. Even with the fee, their price was less than most of their competitors. read more

I've been going to Precision Tune for yrs. now, and will continue to use them for all my services!! They send me coupons for my oil changes, and other services they do for me! Calvin and Diana manage the shop, and are great people to work with, and get the work done in a timely manner!!! read more

These guys do a nice job. They take special care of my old classic car. Been going to them for years. Thanks

Sarah saved the day!!!! I called to get a quote and was quoted everything under the book including things my car doesn't even have. (I have the man my make and model) After talking to my mechanic and knowing what my car actually had and didn't have, I felt like I had the knowledge to not get charged for unnecessary things. I didn't want to shop around and so I bit the bullet and took my car in anyway. When I walked in to drop my car off, Sarah greeted me kindly and knew exactly what my car might need and nothing "extra". I was so thankful for her. I will definitely be recommending people to this shop but will ONLY recommend they speak with Sarah. Thank you so very much for your help Sarah!!! read more

To Calvin and crew, Unfortunately there was a issue after a oil and filter service conducted at your facility. I called to consult the matter with Calvin. After discussing the problem, Calvin did offer to have the leak inspected but, it would require the vehicle to stay over night and leak detection dye be installed into the engine. It was disclosed to Calvin that the vehicle did not exhibit a engine oil leak before the service was performed. It was also noted that a new oil drain plug was installed when the service was performed. What I discovered after initial inspection was the new drain plug was incorrectly installed. (Drainplug was installed crooked and sealing washer was not flush with the oil pan) This was completely unacceptable. After draining the oil and re tapping the oil pan threads, and reinstalling the oil drain plug, refilling engine crankcase with oil, cleaning engine oil off the bottom of the vehicle and performing a visual inspection after the repair. No leakage was detected. I am disappointed with your service conducted by your tech who performed the draining and installation of the new oil drain plug. Unfortunately I will not be coming back to have my Vehicles services rendered at your Facility again. read more

If I could give this shop no stars I would. The only saving grace is Sarah who is the assistant manager. Great personality and they are lucky to have her. This was my first-time coming here and my last. I had simply asked if they could check my emergency brake to see if it needed to be adjusted since my car tends to slightly move back and forth after I've come to a complete stop and all of a sudden this man, who I believe is the manager named Calvin, started giving me a lecture about work for free. Normally shops I've dealt with in the past simply offer this up as a courtesy if the customer asks. If issues are detected, then the shop would let me know and share service costs so that I can make an informative decision. I was a bit taken back by this man's reaction. Maybe he got up on the wrong side of the bed or maybe this is just his normal nature but regardless this is no way to handle customers and I now know all about his medical conditions weather I wanted to or not. So unprofessional. NOW! Getting to the car! That's a whole other can of worms and I'm highly upset. I know a thing or two about cars so when I was sent off with a list of items that I should consider getting taken care of soon I questioned this as I normally go to my local Les Schwab dealership. One of the items was my rear brake shoes and/or pads needing to be replaced. This shop wanted to charge me over $190.00 to do the work. I took the car to another shop to get a second opinion where they were nice enough to take me outside once the car was up on a lift with the tires off and they showed me that the rear pads were at 80% and nothing needed to be done and they did the adjustment along with cleaning. However, the front pads needed to be tended to. And again, I was shown the work that needed to happen and what it would cost which I was happy to pay. It was very fair. I also inspected the pads to be used which I know the brand and they are of high quality as I've used in the past. In addition, they did a few things that this shop neglected to do which was to rotate my tires, top of the fluids and put air in the tires as the tire pressure was low. They also removed a nail and fixed the tire for free. The other item that Precision wanted to charge me over $90 for was to install a simple cabin air filter which I've done myself on numerous occasions for under $10. Sometimes under $5 if I can get in on a good deal on filters. And these are the charcoal type. Takes about 3 minutes to do if take your time. Every car is different, and some are harder to get to then others. I have one of the easier ones. I encourage you to use YouTube videos. I do it all the time. I've saved tons. Thank you to my local Midas is all I can say. They have earned my future business and gave me a positive experience. Nice folks too. They went above and beyond making sure I was a very happy lady indeed. I will be posting on Yelp as well regarding both my positive experience with Midas located on NE Halsey Blvd. as well as my negative experience at Precision Tune Auto Care. read more

Took my new truck here on July 3rd, and had a good in store experience for an oil change. The staff was clearly eager to get off early to start their 4th of July activities. I got my car back quickly, and drove home only to find a quart of oil on my driveway the following day. In their haste, they severely stripped out my plug. I was only in town for the day, and as the shop would be closed the 4th, I couldn't get it fixed prior to leaving. I called the shop and they said I could visit another PTAC franchise to get it fixed free of charge. The Vancouver shop was unwilling to compensate the other location for any of the work needed from their indiscretion, and the shop didn't have a new oil pan on hand so the first effort was to retap it. The tap worked for 2 days but then broke the seal again. At this point, I would have to drive back to the partner franchise location (3 hrs each way) to fix the pan. I called Calvin to see if I could just get it fixed at my local Ford dealer and have them foot the bill as taking off a day of work costs me over $600, gas cost $95 and additional quart of oil would be $15. Calvin answered with, verbatim, "if I had to pick up the bill for every car we messed up, I wouldn't still be in business." I couldn't believe he said that to a customer. After 2 trips, 8 quarts of oil and 2 missed days of work I am in over $1,800. Calvin wouldn't even pick up the cost for the other shop to do my repairs. This review is specifically for the Vancouver location as the Fremont, CA location has been very helpful and had great service to fix someone else's mistake. If you get an oil change with no problems, you'll probably have a good experience here. But once they mess something up, it becomes a nightmare. I have never felt it necessary to write a bad review in my life. But I believe this called for it. read more

Well it was horrible trying out a new place did not pay off! Went there twice first time they told me I needed a new battery and air filter so I bought my own air filter and when I went to replace mine was fine.. Oh battery is great bty. Secound time they filled my oil over a quart more then it needs. I took it to the dealership becuase it wasnt running correctly that is how I found out and when I called and talked to the Manager he told me that that was not really a big deal. I am a woman so maybe him blowing smoke up my ass was becuase I am a woman. I will not be back. read more

Always very good service all around. Friendly and very perceptive woman at the counter, and a very talented tech crew. I like the easily available coupons, too. read more

I had the misfortune of needing an emergency brake job before a family road trip and unlucky enough to go into Precision Tune Auto Care on 4th Plain Blvd. These people hammered me with a $400.00 + bill for a simple brake job on an Explorer. They charged me nearly $200.00 for ceramic brake pads which could have been purchased for less than $30.00 at a parts store. Then they failed to turn the rotors on the car. I didn't realize that turning the rotors was something extra that you had to ask for on a $400.00 brake job. After returning from my road trip and complaining that the car vibrated when I braked, they did finally turn the front rotors but never bothered to do the back. The car continued to shake when I put on the brakes but, I never bothered to bring it back in. I would not recommend these people or that auto shop to anyone, they will take advantage of you and charge you as much as they possible can. They do not stand behind their service and will do as little as possible until you simply give up and go somewhere else to get the job done right. read more