Sean and this company was awesome! There was an opening in his schedule and he came right out to…read moreassess our bathroom clog. We had put up with it for some time. We had a pedestal sink and I've also put up with that for ten years. He would have had to take it apart to fix the clog and it cost about the same price to just get a new vanity. So we did that and Sean came back the next day and's fixed our clog, which was pretty extensive. Yikes. Recommended better products to use for drains and catch hair etc... he was very professional and nice, and patient. Very reasonable prices in my opinion. He also is a cat lover like we are. We would definitely use him again!

VIRTUAL SERVICE! Sean was able to assist me via video chat…read moreto solve my problem with my hot water heater. Huge value! This is such a great option for me because I was able to learn how my hot water heater works. He didn't have to drive all the way to my house. Such a great way to get a quick service answer or a quote. Not enough contractors offer this service! Thank you Sean you're customer service is outstanding! It was an absolute pleasure to work with you and I highly recommend your plumbing service. -Louis Lee

I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

The solution to all long simmering problem, delivering adequate water temperature to successfully…read moreoperate a commercial dishwasher. Your associate Jon-Marc, quickly and efficiently diagnosed the core issue, and offered several excellent solutions to resolve this issue. He went on to install a new Deluxe water heater. He successfully completed this project in several hours resulting in a happy tenant in my property. I have been a Three Mt. customer several times in the past few months. Each time resulted in a consistently successful solution to my problems. Jon-Marc's efforts were consistent with my previous Three Mt. experience. Thank you for excellent service.

I requested an electrical inspection through Yelp via their projects page. While someone was…read moremessaging me on Yelp another person called me right away. That was the first sign. When I spoke with the person on the phone, the background sounded like a huge call center. That was the second sign. I booked the inspection that was to cost $35, then I waited for the other electricians to contact me and I read 3 Mountains reviews. That was the 3rd and final sign. Bad reviews, calling before asking, and the call center vibe made me feel like a number. I canceled my appointment immediately and went with a better company. Buyer beware!

I met Bob and his sons when I installed a tankless water heater in 2016 (jeez - has it been that…read morelong??) and now I use them for all my plumbing needs. Responsive and friendly. They do things right the first time.

We had a broken water line in our downstairs bathroom. Gagliasso Plumbing was able to come the…read moresame day and seems to have done a good job repairing the problem, but the price they charged seems exorbitant. He spent 90 minutes fixing the problem and charged $585, including a $240 "service charge" just for showing up.

First, I'm super embarrassed about how long it has taken me to write this - literally months…read morelater!! I'd reached out to Stan the Hot Water Man after seeing a recommendation on Nextdoor. Someone got back to me right away, and scheduling was a fast. I originally called them out to service my water heater and potentially upgrade the heating elements. They were incredibly quick with the service, but what really blew me away was their honesty. Instead of just replacing the elements and charging me for it, they let me know they were completely fine and just needed a quick temperature adjustment. I was able to return the parts I had already purchased for a refund. They also noted that while my unit is in great shape right now, it is getting a bit older. They took the time to educate me on what to keep an eye on and walked me through my best options for a future replacement when the time comes. Amazing service, fair pricing, and incredibly helpful professionals. I'll definitely use them again in the future.

After 28 years we decided to be proactive and replace the old Bradford White 40 gallon gas water…read moreheater. Matt got my water heater replaced within a week with the updated Bradford White model. He did an amazing job, and the price couldn't be beat.

Joe was great! He made it a fun two hour experience. Previously to the job he sent several…read morepersonal texts to confirm equipment, time and quote. He was very affordable, timely, and knowledgeable. He even helped me move a separate appliance that workers from a different job wouldn't do. I highly recommend Joe.

What a breeze!! Not only was the whole replacement scheduled and completed same day (all via…read moretext), but he beat the other quotes we had gotten by a substantial amount! Joe is one of those people who has the energy of an old friend, someone you trust and feel comfortable having in your home. The turnaround time was impressive as well. Would hire him over, and over, and over again!

We only trust this family with our plumbing needs. They're great communicators, understand our…read moreneeds and are right there when we need them. When they're here, they're like family!

Cheerful and helpful. Charlie and team provided quickly installed a toilet flange and toilet…read more Good communications and well priced. I will definitely use them again.