Your electrician was the last person to work under the sink cabinet when he connected the electrical cord that preferred forget to connect when they installed the garbage disposal. The base of the cabinet was so flimsy, it was not glued and only held together with one staple. We paid a qualified contractor to make the proper repair and it is fixed now. The cabinet door that would not open completely had to be cut down because your unqualified cabinet installer failed to account for the size of the cabinet, after Preferred changed cabinet companies without contacting us first. Yes, Bill B. whoever you are, we signed off on the project only to get Preferred out of our lives forever. read more

0. That potential client was not using foul language and your customer service was being rude and not letting your potential client finish her sentence and as you indicated to her that you have your calls recorded without even asking or informing your client that all calls are recorded. 0. We do respect and understand that emergency situation arise, trust me I'm in the medical field and we see it all the time. 0. I'm not trying to tell you how to run your business but knowing that you have an employee calling off and knowing that person has an appointment scheduled, all we are asking is a courtesy call. We waited and waited only to find out that you guys weren't showing up until we your client made the initiative to call your company. You guys should value our time as much as we value your time by giving your potential client a courtesy call. She had to take the time off because you guys "confirmed" that you will be there at a specific time which she was there and waited. Again poor business on your end. read more

DISHONEST CRIMINALS! STAY AWAY! Delay after delay, then cancelled our job but failed to refund whole deposit.

The guy we signed the contract with and gave the deposit to ended up getting fired. We didn't know this and found out when that guy wrote us a letter wanting to testify for him in court. The month after we gave them our deposit we hadn't heard from them at all, we were sure we had gotten scammed. This was the beginning of us having to call and ask them what was going on. There was nothing about their schedule that was consistent. They didn't come at the times they were supposed to and we were left wondering if they were coming back and when, we would have to reach out and ask. They measured our bathroom twice and somehow still measured wrong and added 2 cut pieces of sentral on the front of our bathtub that was supposed to be 1 piece and left a huge gap between the two and to patch it up they put a bulky molding over it that's completely crooked. When I first asked why this had happened, Carlos told me it was because the guy that had gotten fired screwed up measurements. The second time I asked he had told me it's because our bathtub is "off center" instead of just admitting they messed up. I was starting to lose patience with everything so I had started to call Carlos to let him know I was unhappy with everything from the quality of work to the customer service and he said he'd call me back and he never did. The few times after that I called him and had to leave a voicemail and never got called back. This is just a little bit of how inconsiderate they were with us. Especially inconsiderate to the fact that we had a newborn in the house and they had me waking him up at 8 in the morning (after being up all night with him) to wait downstairs with him so they can show up whenever was convenient for them. One of the guys even came later than he was supposed to and I fell asleep with my son. He commented on my appearance when I had opened the door and said, "did you just wake up?!" and laughed. It had gotten to the point where we couldn't leave the house because we didn't not want to be here if they showed up and when we did leave we were asked if we can come home for them to do their job. They used our bedroom toilet, which is completely fine but they left the seat up each time. They left a huge garbage bag of trash sitting in our bathtub for about a week, empty water bottles and torn up shirts on our floor that my husband had to gather and throw away himself. Everything was done BUT our shower, the main reason we called them in the first place and I had grown impatient so I called Carlos. Then a guy comes to measure our shower and we had to wait for that material! A week later they came and installed the glass and I was relieved that they were going to be done and we can get back to our normal routine but the guy doing the shower comes downstairs and tells me it's done but they forgot our shower handle. I asked him when they would be back and he said, "can we text you?". 4pm rolls around and still no text. We had to call them (again) and ask what was going on. The guy didn't want to come all the way back across town for a shower handle. I called Carlos and no answer but I made sure to leave a message about it. The guy then calls us a little after 6pm wanting to bring it. Finally they "finished" the job and we noticed the whole inside of the shower wasn't even caulked!! It's a good thing my husband noticed it because I was going to shower in it. They had to come back and caulk the shower and (for reasons unknown) they started painting around the shower with paint that now doesn't match what we had originally that was fine the way it was. The next day the two pieces of glass that enclose the shower came completely apart!! My husband tried to fix it so they wouldn't come back and Carlos tried blaming us (again) that we used the wrong caulking, that's why it came apart. That they use a "special" kind of caulking. He had missed that his special caulking is what came apart in the first place. So the guys come back and fix the shower doors and we stood there and watched them the whole time to monitor that they actually did it correctly before they left. Before they were even done, Carlos called one of the men and told him to ask us for the check! This company didn't care about how good of a job they did for us, they weren't careful to make sure this would last us a long time and it was evident we were not top priority. They had different men come in for different jobs and it seemed there was no communication whatsoever between anybody in the company and eventually Jason (the VP) told me they weren't even aware I had just had a baby even though this was the first thing I had mentioned to Carlos. If it was any of them the quality of work for the amount of money would not be acceptable if it was their home. The material they used was like a slab of plastic they had glued onto our tub and shower which they left the original tile under and glued on top of it. read more

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Preferred Construction recently upgraded my kitchen. They did a great job. Cutting a high counter, removing and installing new Countertops, new sink, new faucet, adding cabinet handles, recessed lighting and new backsplash were installed in a week. I liked this company because they were professional, on time and communicative. They answered every question in regards to the process and during the process that I had. I couldn't believe that they were consistently on time if not earlier than expected. The work that was done was completed with such detail. One of the best things in this company besides hiring diligent and efficient workers, they can do everything. They have a team that demos, deals with electrical, plumbing and installing the countertops and backsplash. The price was reasonable and also how the process of payment was which were 4 installments ranging in percentage. It was great to have this company renovate my home. I am in love with my kitchen! Thanks to the entire team at Preferred Construction! read more

Preferred Construction - Upgrade of kitchen - General Contractors Near Me - Las Vegas, Nevada

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Found through home advisor. Came and gave me a verbal estimate. Showed me samples, etc. Told me he would email me the written estimate. Never came through. Told home advisor. Still nothing happened. Poor customer service. Do not recommend. read more

Preferred gets 3 stars because Ricardo and his crew did a really great job at our house but they lose stars purely because of the communication problems we experienced before the work started and towards the end of our project. We had 2 bathrooms completely remodeled and new flooring laid in 2 bedrooms and one office. The work the crew did was beautiful and we do not have any complaints about that. The floors turned out great, the cabinets and countertops look great, and our shower tile is absolutely beautiful. However, we experienced communication problems with this company. When we got our bid, it included painting in our project. That is the bid that we agreed to and signed off on. But then Carlos, one of the managers, came out and said they couldn't include everything at the price we already agreed to. As that was unacceptable, before our project started, I attempted to call Carlos to speak about him about changing our bid. Over 3 weeks, I called the office 3-4 times, left messages and never got a call back. Finally I called his cell phone. He just "forgot" to call back, despite the multiple messages left for him. When I spoke with him, he said that he had made a decision a week ago to give us everything in the original bid - but he just "forgot" to call and communicate that with us. Once the project started, we never heard from Carlos again even though he made it out that he was in charge. The other 2 guys in charge of our project were Frank and Ricardo. Frank was the project manager who came to the house from time to time. Ricardo was at the house during most of the project, and Ricardo was the one who seemed actually in charge of the work and communicated with us the most - and for that we are thankful. When the project started, everything was really great at first. Ricardo's team worked so quickly and did really great work. Our original time estimate was 4 weeks and after the first week, Ricardo told us the project would actually be done in 2 and a half weeks. Then, 3 weeks into the project, when there was very little left to do, all of a sudden we hit an unexplainable roadblock. At that point, all that was really left was painting 2 small bathrooms, installing some hardware and faucets, fixing a little bit of tile, and installing baseboards in the 2 small bathrooms. But at that point, even though all the necessary materials were already at our home and ready to go, it felt like they stopped working. There were a couple of days where no one would come to the house. And when they did, they would seemingly get nothing done or just do one thing - like take 8 hours to paint said 2 small bathrooms (when they took 2 hours to paint a room 3 times that size). After days of very little getting accomplished, it took several phone calls to Ricardo and Frank to get them out here to get the job finished, which thankfully got finished in the 4 week time frame - but could have been done in 3. There was so little communication with us at the end - they didn't tell us why they slowed down the work and wouldn't tell us when they would be done. They also had internal communication issues: Ricardo blamed the lack of work on Frank - saying that Frank overbooked the team and wasn't scheduling them to come to our project; Frank blamed Ricardo - saying that Ricardo and his team worked slow. We don't know who to believe and we honestly don't care. We expressed that the most important thing to us was good communication and keeping us updated every step of the way - which they failed to do at the end of our project. read more

Preferred Construction has done a wonderful job each time they have done work on our home. Their employees are always on time, professional and work hard to get the job done in a timely manner. I highly recommend Preferred Construction!! read more

My water heater busted and I needed a replacement. Brandon came to my house and quoted a price way below everyone else. I also had a water treatment system installed and the price for both installations was the same for just a water heater. Both installations were done in under 90 minutes, very professionally. I wish I could give 100 stars, that's how pleased I am. Preferred Construction is the best! read more

Carlos and his team did phenomenal work for my Allstate office. He completed the job within a very reasonable time frame and whenever I had questions or concerns after he was finished, he was prompt and quick to respond to my concerns. He even went above and beyond and did extras for my office without charging extra, I thought it was a kind gesture. I will forever use him for my construction related needs. Highly recommended! read more

Called Preferred Construction from a referral to update my friend's bathroom and we're very pleased with the results by Bill and his crew. Very professional, on time, clear communication, and most importantly, was right on budget. Will definitely call them again when it's time to re-do the kitchen...:) read more

Oscar came out to fix a backed up sewer, through the American home warranty. They charged us $75, he ran a non commercial snake through the pipes which did nothing. He told me that in order to run a bigger snake I would have to sign the contract saying I would pay $250 more if the home warranty did not cover it. I refused, he said he would contact the home warranty to try to get a camera down the pipe for approval. When I called the home warranty they said Oscar said that the fault was at the city line, REALLY??? City came out and said no it was my line. I got another company to come out and run the bigger snake for $100, and Preferred Construction wanted $250 + $75 to do their job! In the meantime I did not have toilets for 2 days because of what Oscar told the home warranty people, and I could not get the home warranty to send someone else out because of the report that Oscar gave them! What a ripoff! Extremely disappointed, if I could give them a zero rating I would! read more

Very pleased with this company. Between the price, communication, and work I couldn't be more pleased. Had a bathroom remodeled and I think it came out excellent. Will definitely use them for future projects. Thanks guys read more

Overall disappointed with the service from Preferred Construction (Invoice#2073). Generally, the work was okay except the for the backsplash which was fantastic. The customer service leaves a lot to be desired... no one wanted to be held accountable and communication was extremely poor between the project manager and subcontractors. Getting the initial estimate was smooth. The attention to detail was lacking in all areas. We had our kitchen remodeled, installed new flooring through most of our house, and had our fireplace removed. The installation crew scratched our brand-new floors by sliding the kitchen equipment across it. Baseboard were only partially painted in some areas. The crew washed their paint brushes in our turf leaving stains. There were many gouges left in the walls (we recently had the house repainted and holes filled so it wasn't pre-existing). The new cabinets installed had scratches and gaps as well. We had an island installed and the trim wasn't properly fitted. The baseboards look like it was frankensteined together and broken in some areas. Lastly, the installation team had a complete lack of respect for our home as they treated our bathroom like public restroom (leaving feces on the toilet seat). The clean-up was subpar as we had rubble left in areas, dust everywhere, and they left our screen door laying on the ground. We requested the items to be fixed many times and had a few walkthroughs with no action to fix the messed-up items. The project started at the end of December and we are still waiting for the final repairs (estimated project completion was 2 weeks from start to finish). I would not recommend this company. read more

Outstanding in every way. The Preferred team handled everything from design and permitting to on-time completion of the plumbing project at a reasonable price. Thank You. read more

Got a quote from Mark at the company for a fireplace remodel and kitchen update I told Mark we were working with a designer and the we would work with preferred to get the materials that we want in the colors that we want them in. Mark came in measured and then just gave me a verbal quote (nothing written, I had to take my own notes). Then when I went to get a contract in place (as someone would do when spending almost $15K) I got a lot of heat from Jason the sales/marketing person. He said they are highly rated and the contract is standard and so on and so forth. Then the next day I texted Jason samples of materials we wanted to use and he texted back "After speaking with Mark we are not able to accept the project at the price bid, working with an outside designer will double the cost. You can call mark directly to discuss this if needed. It's very time consuming and difficult to work with outside design and achieve results exactly to plan. We do appreciate your interest we apologize for any inconvenience. Thank you kindly." I asked is this how you do business? He said it was policy and I asked where that was written and Jason said "The owner states that, have a nice day sir". I also texted Mark and got no response. I finally got a hold of Carlos the owner and he said that Jason sometimes goes off his rocker and that he would get back to me about my situation. I wanted to hear from the owner as to why our job and money was no good. I have yet to hear from the owner about the situation. They also steal photos from other websites and use them as their own work. A simple Google image search will prove this to be true. I am sure that a response from Jason to this review is coming that will say I am somehow in the wrong and they are highly-rated and they did nothing wrong. Beware of this company. They are too busy to return calls, they can't answer simple questions and refuse to work with you if you have a designer. Pass on them. read more

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This company referred to me by Homeadvisor.com. They reached out to me and I saw their reviews, seems to be a very reputable company. Turned out?? They never even bother to send me a quote, as they promised, the quote will be send in the next two days after our meeting... The third day come, I emailed, He said, will send the next day, after five days,,, no, I send them ONE more email.... never replied.... way to do business. I would not recommend this company, and starting to doubt if all other review are legit! Don't waste your time. read more

Preferred Construction came to my home on time to give me an estimate on remodeling 3 bathrooms and kitchen cabinets. Please keep in mind I needed to bounce ideas off of contractors who could actually relocate plumbing and electrical if I decided to; after reviewing my options with Preferred Construction, I am sure glad I chose to get an estimate from them. Very professional in every way shape and form. read more

My name is Diane I had preferred construction come out and give me an quote a on remodeling job. Brian the sales person on July 22 signed a contract to have remodeling done in my home . Brian having gone to surgery referred me to Jason. He send out 2 guys to go over the job. Next thing I know he's giving us a call and saying that it was not estimate properly and wanted to refund the deposit. Then Jason called back and sent out another guy by the name David to re-estimate the job . A new quote which ended up being twice As much as this originally signed contract . I truly do not recommend this company to anybody . They do not stand by their original signed contract. I don't trust them I feel that they did not treat me in a professional way. Seem like a bait and switch. Try calling the sales person Brian he never answered his phone. I have never heard of a contractor doing businesslike this . Please be aware, I wouldn't trust him with any work. I rate this company a minus four . Just some advice I found this company on home advisor... read more