Call many times no show no pick up , just a sorry excuse for too much traffic , . They shouldn't be on this business if they just want to sit in their rear. Leave this job to people who really want to work . Peace out. I would give 10 negative stars to this if it were possible. read more

DO NOT USE THIS COMPANY. The dispatcher was so nice and set my husband and I at ease when we called, the good experience ended there. They took complete advantage of our vulnerable situation - replacing an alternator that was not bad, charging us for time spent waiting for their service vehicle to be towed out of the ditch their mechanic pulled himself into, added a $295 "call out fee" that was not disclosed, and then held us hostage to pay a bill we didn't agree to. I pleaded with the mechanic to have his boss contact us, called the service lines, and received no response. The mechanic claimed he didn't know his manager's phone number and that they communicated exclusively via facebook messenger. We have called everyday to try to resolve the issue with the invoice - no response, silenced calls, or they pick up and hang up immediately. I have filed a dispute with my credit card company and the Better Business Bureau. I wish I had read reviews before putting my trust with this company. read more

1st off: If you got ripped off from this company, please file a report at: https://icc.illinois.gov/api/web-management/documents/downloads/public/mc/safety%20Relocator%20complaint%20form.pdf Also, Please report to the Attorney Generals Office by completing this form at: https://forms.illinoisattorneygeneral.gov/Forms/ConsumerComplaints_ComplaintForm If the Attorney General Link above doesn't work go to: https://illinoisattorneygeneral.gov/ than File a Complaint than go down half the page to: Submit a Consumer Complaint Online. The Illinois Commerce report looks like the picture attached. I also reported to the Attorney Generals Office, because this is FRAUD and after reading their reviews in several places they've been doing this for OVER 5 YEARS. Do not use this company. They RIPPED OFF My Mom for $400 for a 9 Mile tow. We were quoted $125 plus $3 dollars a mile. When they arrived at my mom's house (mom is 81 years old) they hooked up the car on the flat bed and then, demanded $400. My mom told him that is not what my daughter said she was quoted. My mom told him to take her car off the tow. The driver refused. My mom felt stuck, I was on a plane on my way to Arizona and couldn't take her call or help her, so she handed the driver a credit car. He refused the card and told her she needed to get cash. My mom had to pay him cash. In addition the driver REFUSED to give her a receipt, so she can't even get reimbursed from her insurance company and when I try to call them they hang up on me. The probably do not give receipts because they are probably not reporting the income to the IRS. I will be reporting that possible issue as well! If this company does this to you, DO NOT PAY THEM. Call the police and report this as THEFT. read more

Preferred Emergency Towing and Recovery - IL Commerce Commission Police Safety Towing Complaint Form at https://icc.illinois.gov/api/web-management/documents/downloads/public/mc/safe - Towing Near Me - Markham, Illinois

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Dishonest - they did not honor quote I was given on the phone by dispatcher. I was quoted $125 flat fee and $3 per mile. 17 miles should have been $176 plus tax. They tried to charge me $300. Basically held my car hostage and then acted like they were doing me a favor for dropping the price to $250. read more

Preferred Emergency Towing and Recovery - Towing Near Me - Markham, Illinois

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FRAUD!! They lie over the phone about price and bill you twice as much. Don't release car until you pay. STOLE ITEMS FROM CAR!

From my experience, I would take everything that is written here verbatim, or literally. I didn't let them steal $500 from me but they did end up with an additional $140 than they promise. When I called, they kept hanging up, sending my call to dial-tone. Until eventually, they played a phone sex voicemail prompt. It was a cowardly ploy, and dishonest. The drivers are knowledgeable about towing, but it is not just to get you out of a jam, it's to hold your vehicles at their lots if you aren't convincing enough for them. This experience has taught me to use reviews on yelp before deciding whom to do business. read more

No show after 2 hours on the side of dark road. Stopped texting and answering calls after they "promised" 20 more minutes. Don't deserve even deserve 1 star. It made give something. read more

This company is a complete joke they are absolutely irresponsible and scam artists. They called you one price over the phone and then charge you three times as much when the job is done. I do not recommend read more

Preferred Emergency Towing and Recovery - Do not use this company they are complete scammers - Towing Near Me - Markham, Illinois

Final figure- $2363.40+$100 service fee. Highway robbery!! Do not use! Do not use! If I could give 0 stars, I would. Calling them was not the problem. Getting a price quote was the problem. I was told $195 per hour flat rate starting from where the driver was once the driver called me to confirm the arrival time. At 2:20pm I called. 4:00pm the driver called and said he was leaving Waukegan and heading to me. 4:17pm he arrived. 6:47pm the driver arrived at the garage. Finally, Tracy Thompson called with the link for the invoice and apologized the cost was $4,500 but she had to fix it. She then sent $2800+ invoice for time 2:20-6:47= 4:27 hours*$195=$832.65. Final figure- $2363.40+$100 service fee. Highway robbery!! Excuse, the first dispatcher was new and quoted wrong and oh the manager was on vacation until next Monday! Do not use!!!! Lastly, the driver apologized and said thats why he is leaving the company because the business practices are illegal! read more

Preferred Emergency Towing and Recovery - The truck company with no integrity! - Towing Near Me - Markham, Illinois

Flat tire & no spare (a modern problem). Had car taken 21 miles to my local tire shop. Truck operator was efficient and friendly. But then the trouble began! The bill and receipt both disappeared from my text messages overnight (did you know that can be done now, at least on an android phone?). I needed the receipt to file for insurance reimbursement so I called. They never answer. You have to leave your number in voicemail and will get an immediate callback. The woman who called took my info and said she would send a copy of the receipt. Five days later, it had not arrived. Plus, my phone number had apparently been blocked; I was never allowed to leave a voicemail message again. I had to drive to their address and find the unoccupied office in an auto repair shop. I got lucky. The man at the repair shop desk was able to figure out how to pull and print the receipt for me. Outrageous charges for the tow, too -- an average of $40/mile! Avoid this company like the plague. I will be filing a complaint with the state. read more

I wish I could give them negative stars. I hired this company to tow my motorcycle, a total of six miles. They quoted me a price of $150.00 for the tow and $3.00 per mile. The guy came and when he arrived to the new location he told me the price would be close to $600.00. I attempted to call the manager but they didn't answer. He drove off with my bike. I called Tracy, the office manager and she first said she didn't know where my bike was. She lied!! I found my bike through GPS tracking. She then said that she could charge whatever she wanted. She was rude and unprofessional. Police reports were made and I filed an official complaints. Don't get ripped off like I did. Please find a trust worthy shop. They also have multiple reports with BBB. I'm read more

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Absolute scam! Get quote in writing. Let me repeat, if you use this service, which I strongly recommend against, make them put their final price in writing, at least via email or text. They quoted me $225 final price. I gave them pick up and drop off address. I verified it was the final price with no hidden costs. I called back again to verify the final price. When it came time to drop off the car, they demanded $548!!! Or $500 if paid in cash. This company will play the game when you call them back to ask them to honor the agreed upon price. They will say that they don't know who quoted you the price. They will transfer you around. Hang up on you. Finally they told me the driver will just impound the car if I don't pay full price and it's a civil matter so nothing the police could do about it. I called the police regardless. When the police arrived the driver let my car go for $350 rather than the $548 credit/$500 cash. I will be contacting the Attorney General, the BBB and their local police department. If this is an ongoing scam, it is not only a civil matter, but an intentionally criminal act! Read the reviews. This is an ongoing scam! read more

I was trying to change a flat tire at the Shell gas station on 167th and Oak Park Avenue and Brandon stopped to offer help. I'd probably still be there if I continued waiting for State Farm to send someone. My two young girls were in the car with me, so I appreciate Brandon stopping! Thank you! read more

Liars! Called twice. The first time they said "they'd be there within the hour". 2nd call after 1 1/2 hours, they said "they'd be there in 10 minutes, they were on their way". Both were lies and no one showed up while we were stranded. VERY UNRELIABLE read more

Absolutely the most expensive screw job ever!! $1600 to tow a truck 10 miles! The charges are way out of line!! $350 to pull a axle or drive shaft, $150 to supply air to the vehicle?!? Complete screw job!! Do yourselves a favor and use another company! yelp needs to fix the ratings system so you can leave negative stars read more

Preferred Emergency Towing and Recovery - Picture of their driver pulling away with my truck, forgot to put a stop , turn signal bar on the back. Luckily nobody hit the back of my t - Towing Near Me - Markham, Illinois

NO STARS! DO NOT USE THIS COMPANY!! First of all the driver was not paying attention when putting vehicle on tow and damaged vehicle. Once we got his attention and told him he said company would pay for damages. They tried to charge $889.00 for tow when I was quoted $236.00. After arguing point they brought fee down to $276.00. I have been trying to get them to pay for damages. They have been giving me the run around and now refuse to repsond. When I first called and said I needed to discuss the damages to my vehicle they said which vehicle the Equinox which was not mine. So it's clear that they have habit of damaging vehicles. Will now have to get attorney involved. read more

Stay away from these crooks, not only did they damage my car, but then demanded "cash" for a 6 block tow, and the price $600.00 cash!! Great way to skirt the IRS?? read more

If I could give zero stars I would!! Dejuan whom came was nice but he knew they were scamming me! 45 minutes turned into an hour and a half....charged different price from what he quoted me twice!! Totally scammers now that I see their reviews. I've called and texted 2x and what jerks .. buyers beware and DO NOT trust these people!! read more

It is clear the only thing this company cares about is stuffing their pockets, preferring to take advantage of young women left alone on the road. Do NOT give this company your time, money, or business. Mark, Luke, Jessica, and anyone else who works for this godforsaken business will lie, extort, and later gaslight you to get themselves a quick buck. Don't let them get away with it: if you have the misfortune of interacting with this business, Insist that you ought to pay the towing through your credit/debit card. It is your legal right. Get the price they quoted to you IN WRITING. Be a pest if you need to. Extortionists deserve nothing more. I was quoted a $100 hooking fee and $3 per mile on the phone, only to be hit with a $274 bill after an 8 mile tow on 4/1. Conveniently, the driver tells me their credit card reader is down and that I will have to pay through Zelle/cash. Other reviews have had the same experience. I call numerous times on the same day to resolve this discrepancy only to be told the manager is on vacation and won't be in until Wednesday. It turns out this is a go-to line of this company, as other reviews have said Preferred Road Service gave them the same runaround. Wednesday comes when I call the manager, only to be hung up on, with all my subsequent calls getting sent to voicemail. All my other calls are ignored until the manager finally picks up, only to rudely tell me that the reason he charges through Zelle is so that people cannot dispute the charge as a scam, and that he can send me to voicemail for as long as he likes. Is this the kind of towing company you'd want your loved ones working with? read more

DO NOT USE!! Will quote a price over the phone then add $1500 in "fees" after the fact. If you argue the price they threaten to impound your vehicle. USE AT YOUR OWN RISK!! read more

My car was broken down and I called this company to come pick up the car and tow it to get fixed. They told me they would be there within 45 minutes and they never showed up. We waited until 2 in the morning for the car to be brought to the drop off location and nothing. I ended up calling a different tow company and it was even cheaper. I tried many times in the morning to contact the company and no one answers and the voice-mail is full. read more

WARNING SCAMMERS! I Was charged over $1800 for my pickup truck to be towed 10 feet away! Their prices are absurd and morally inhuman, I was given the run around on a quote price and was lied to. Tows usually range from $100-$400 but this was not the case! Then they threatened to impound my vehicle if I don't pay them at that very moment. Long story short, DON'T DO BUSINESS with this compan. CALL ANYONE on Google besides this place. read more

To anyone reading these reviews please take them seriously these people will rep you off they prey on people in the time of need they will quote and promise you the price for a job and double it so I got a quote for a tow right after i57 was told the tow was 30min away and I ask what the price I gave Luka which I think he's the owner not to sure I give him the address with was less to 10miles down the street he said no more then $400 the tow truck arrive 4 1/2 to 5 hours I again ask the tow truck driver the price he said I should call his dispatcher I did and he confirmed the price of about 400 agreeing with the guy Luka get to the drop location and they send the invoice in a text message for $800 with a link to pay or they will not drop the vehicle leaving you with no option if you reading this PLEASE DO NOT GIVE THESE PEOPLE YOUR HARD EARNED MONEY there is a reason the have a F rating on BBB and 1 star rating on Facebook ps will be reporting them the bbb Monday morning and contacting the city of Markham mayors Office read more

this company is very rude and quote a price to you as to get the business then upon getting the vehicle charge you almost double from the quote; they refuse to talk with you on the phone and or give you a run around for days and charge for things they do not do i would NOT RECOMEND them to anyone they have several complaints with the BBB as well in just a year for similar complaints i would not give them ANY stars if i could but you have to in order to post anything here please tell your friends and family. This company also has not been in business very long as they claim the bbb will verify that if you check read more

Be aware !!! Scammers and Liars,, I called them to tow my semi truck from stevensville mi to crestwood il, after calling them we waited over 3 hours and no one showed up , we called them again and they confirmed that the two truck is on the way then after 1hour the tow truck driver called us from his cell phone number 773 655 9163 and he said he will be there within 2 hours then we called him after 3 hours and he said his dispatch give him another job and told him not to come to us and he will go home after what he is doing then we called the dispatch again but no one answered, I've been working in trucking for the past 7 years but never seen a company worst than this,. If anyone want to hear the story call me on 708 940 0783 read more