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    Preferred Emergency Towing and Recovery

    1.1 (25 reviews)
    Open Open 24 hours

    Services - Preferred Emergency Towing and Recovery

    Vehicle towing

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    Dishonest - they did not honor quote I was given on the phone by dispatcher. I was quoted $125 flat fee and $3 per mile. 17 miles should have been $176 plus tax. They tried to charge me $300. Basically held my car hostage and then acted like they were doing me a favor for dropping the price to $250.

    Do not use this company they are complete scammers
    Manuel G.

    This company is a complete joke they are absolutely irresponsible and scam artists. They called you one price over the phone and then charge you three times as much when the job is done. I do not recommend

    The truck company with no integrity!

    Final figure- $2363.40+$100 service fee. Highway robbery!! Do not use! Do not use! If I could give 0 stars, I would. Calling them was not the problem. Getting a price quote was the problem. I was told $195 per hour flat rate starting from where the driver was once the driver called me to confirm the arrival time. At 2:20pm I called. 4:00pm the driver called and said he was leaving Waukegan and heading to me. 4:17pm he arrived. 6:47pm the driver arrived at the garage. Finally, Tracy Thompson called with the link for the invoice and apologized the cost was $4,500 but she had to fix it. She then sent $2800+ invoice for time 2:20-6:47= 4:27 hours*$195=$832.65. Final figure- $2363.40+$100 service fee. Highway robbery!! Excuse, the first dispatcher was new and quoted wrong and oh the manager was on vacation until next Monday! Do not use!!!! Lastly, the driver apologized and said thats why he is leaving the company because the business practices are illegal!

    My final bill for a six mile tow.

    I wish I could give them negative stars. I hired this company to tow my motorcycle, a total of six miles. They quoted me a price of $150.00 for the tow and $3.00 per mile. The guy came and when he arrived to the new location he told me the price would be close to $600.00. I attempted to call the manager but they didn't answer. He drove off with my bike. I called Tracy, the office manager and she first said she didn't know where my bike was. She lied!! I found my bike through GPS tracking. She then said that she could charge whatever she wanted. She was rude and unprofessional. Police reports were made and I filed an official complaints. Don't get ripped off like I did. Please find a trust worthy shop. They also have multiple reports with BBB. I'm

    Picture of their driver pulling away with my truck, forgot to put a stop , turn signal bar on the back.  Luckily nobody hit the back of my t

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    5 months ago

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    2 months ago

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    8 months ago

    FRAUD!! They lie over the phone about price and bill you twice as much. Don't release car until you pay. STOLE ITEMS FROM CAR!

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    7 months ago

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