One year old HVAC system stopped working, original installer was unresponsive so I called Belle…read moreAir, and am I glad I did. I was scheduled quickly and Rich arrived promptly. He listened to the problem, quickly diagnosed the cause and fixed it so the air was on again within the hour. Great service, outstanding communication and a reasonable charge. I'm looking forward to doing business with Belle Air the next time I need service. Rich did a fantastic job!

Came late, got the unit running. Unit failed in two days. Called a different service. Solved the…read moreproblem but did not get to the cause.

I called for service on Sunday and they would have come out but I did not need emergency service…read more I set an appointment for Monday for between 1-2 to fit my schedule. They were so quick to respond to my emails and to accommodate my work and travel schedule. Keivin called and advised me they would be there approximately 1:45. They arrived, diagnosed, explained, and fixed my problem quickly. Keivin was so professional and courteous. I highly recommend them. I am a single woman and felt very comfortable with them in my home. I want to thank them for their wonderful service.

Keivin did an awesome job. I requested several quotes from quite a few companies and decided to go…read morewith his. The cost was comparable to other quotes and he was knowledgeable without sounding like a salesman. He let me know every time he would beed to do something that was noisy. I am happy to have hired them.

Prompt and professional! He didn't overcharge me and offered me a few options for maintenance…read moreprograms. I'll call him again if I need AC help!

Great guy. Found easy and inexpensive solution to HVAC issue. Tuned up our HVAC, and charged a…read morereasonable amount for parts and labor.

We had Reid Heating & Air out for a second opinion after a less-than-great experience elsewhere,…read moreand I'm genuinely glad we did. They were professional, calm, and focused on diagnostics instead of fear or sales pressure. They took the time to actually explain what they were seeing, confirmed that our systems are operating properly, and helped us understand what maintenance made sense versus what absolutely did not need replacing. That reassurance alone will save us thousands, and it was backed up with clear reasoning -- not vague "end-of-life" talk. It was refreshing to deal with a company that treats homeowners with respect and assumes you want facts, not a pitch. We felt listened to, not rushed, and not talked down to. Highly recommend Reid Heating & Air if you want an honest second opinion and professionals who still believe in doing the job the right way.

Reid Heating was the third quote I got to replace our AC system. Boy am I glad I made the effort…read more I believe I got better service that the highest quote and this was the least expensive. Reid was always on time and communicated well when there was a 1 hour delay in order to go pick up the parts. They also made a practical improvement to our return air duct that biggest company in town was to afraid to touch. I could not have been happier with every aspect of this company.

I was recommended Mid-Florida and they did not disappoint! They sent a professional to fix my AC…read moreissue. Sean was patient in explaining the process as I wanted to learn the steps. The issue ended up being technically resolved via a part I had replaced myself, and he helped me button up the unit and make sure it was in working order, which shows honesty and integrity in getting to the root of the problem and not creating a new one. I would recommend this company and ask for Sean!

In an attempt to be fair and objective I will do my best to write what has been said, communicated,…read moreor provided. Bottom Line up front: If they had not been the installer of the unit with their information tagged to the equipment, I expect I would have used someone different. Back in late September / Early October I called to coordinate a maintenance visit. It was scheduled for 13 November 2024. I received a call stating the appointment had to be rescheduled because the 13th was the company's annual meeting. Systemic Problem #1 Communication: An annual meeting is scheduled well in advance. In most cases about 11 months out. Why was this not communicated to all employees and placed on their calendars? This would have prevented the appointment from being scheduled. When asked why no one knew this when I scheduled my appointment. I was told no one knew about the meeting. IE: It was not communicated. Fast forward to the rescheduled date of 21 November. The technician climbs in the attic comes down and states the motor needs to be replaced. Mentions that he needs to order the part and will have to come back. Grabs his tools and leaves. Leaving a mess for me to pick up. Systemic Problem #2 Workers are not taught how to respect the client's home. Leaves a mess and I have to clean up after them. (Picture enclosed). The service technician returns to repair the unit and upon arrival asks if my ladder is still available. I said it is still in the house yes. Great I'll get my tools. Systemic Problem #2 Respect the customer's home. I had to get the ladder and place it in the hallway for the technician. The right answer should have been it's ok I'll just get mine or never ask in the first place. The technician climbs in the attic comes down and states the motor is the wrong motor. He was provided the wrong motor from the parts office. He will have to get them to order the right motor and come back. Systemic Problem #3 Check your equipment. You always check, and recheck that you have the right equipment/Parts before you leave for your job. As it was upon climbing into the attic and realizing that he had the wrong motor. He informed me of this issue and then started to complain how this happens a lot the, parts Department provides the wrong equipment. They do not check to make sure things are correct (See review 1/25/2024) He then asks if I would like him to clean things up. To which I state yes that would be nice. He then asks if I have the tools to do the clean-up. There are two systemic problems here:. Systemic problem #4 the employees are not provided the equipment to clean up after completing their work in a customer's home nor have they been told it is expected for them to clean up/ This ties directly to systemic Problem #2 Respecting the customer's home. (picture included) The Thanksgiving weekend comes and goes. I call first thing Monday 2 Dec to ask about the repair. My home is sitting at 55 degrees. I'm informed that there is no timeline planned as we do not have the parts. I am also told that they will not know when the parts will be available until after 10 AM. Systemic Problem #5. No one takes responsibility, it's the next guy's fault. The Employee complains its parts, parts complain it's the supplier, and it's not their fault. It is now Dec 19th and I have received a call that the service tech is on there way. Today they should be replacing the motor to the unit. The technician arrived and replaced the motor and then promptly told me the thermostat was bad. I left the house for an appointment, upset and frustrated. I reached out and contacted the Company. I was placed in touch with the service manager. In my conversation with him I asked the question regarding how is the thermostat bad it less than 6 months old and was the technician trying to milk me for more money. His response was no we are not trying to milk you out of your money and if you would like we will happily replace the old motor and have you hire someone else. I informed him if that was how he wanted to deal with the situation I would be happy to include that in my review. In addition to that, I mentioned Problem #2 The technician was in and out and instead of using the walkway chose to walk across newly planted sod tracking the loose dirt into my home and on to my carpet. Leaving the carpet stained. The manager agreed to send out a second technician, reimburse me for the carpet cleaning. New Tech shows up the thermostat is not bad, the old control board was not replaced with the with the new control board shipped with the motor. New Tech Wonderful. In the end the issue with my system was corrected. Albeit 62 days after the initial request. If a response is provided please address the changes the company is making to the systemic problems. Loyalty is not retained when the service doesn't meet expectations.

Love this company. The owner is a SOLID guy. I've used them a few times over the past 4 years…read more Responds very quickly to service needs and has reasonable rates. Services Received: replaced AC compressor, AC lines flushed, yearly maintenance

Such a great experience with Brad!…read more I had another AC Company (Rinaldi's) try and scam me and do damage to my system so I got Astoria to come out for a second opinion. Thank God I did. Brad with Astoria was fantastic and came out within an hour of me calling him, he made the adjustments to the system and everything is running good as new. He saved me so much grief and money. Will definitely be using Astoria Heating and Cooling moving forward.

Had issue with my ten-year-old air conditioning unit. Although, I had an idea what was wrong, Jason…read moreconfirms the issue and replaced the part in a timely manner. Good to have an air conditioning professionals near the Waterford-Avalon area. Thank you.

Jason and Brent go above and beyond! FAST! We just got a home in Alafaya and had been living here…read moreabout a month and a half, and we were coming back from Lowes, right down the road, with a Shop Vac we just bought to drain the AC... Well when we got in wouldn't you know it there was a new SHOWER in our downstairs guest bathroom from a flooding AC up above! (We had workers putting in a floor and we forgot to turn off the AC so the coil was totally jammed with wood chips and all kinds of debris!) I called DC/AC and problem solved quickly! They cleaned the coils for a very affordable price and our Carrier now runs way better than when we moved in! We will definitely be using the DCAC team when this one kicks the bucket - though I have an intuition with them on my side that will be many many moons!

Downtown Air and Heat took care of my failed variable speed compressor replacement without the…read moredeceptive industry upsells, site visits, time visits, automated sales calls, and extraordinarily inflated costs. They were professional, knowledgeable, prompt, and their services are reasonably priced. Thanks again

Super awesome. Their tech Mr. M is the best ever. Do not hesitate to call these guys that will get…read moreyou situated. I think the prices are pretty competitive and fair too. No issues. Always take care of the job when they come.