I have a service protection plan with Home Depot with Allstate. They would not send anyone to my house to inspect the dryer to see what part was needed for repair. Premier Appliance Services who they chose to do the repair offered to come to inspect the dryer. The service person was very knowledgeable, polite, and efficient. It was a knob on the dryer that was broken and needed to be replaced. The tech will order the part and offered to come back to put the new knob back on. This is why I highly recommend this company because of the great service I receive from them. read more

Very unprofessional and shady technician, stole parts sent out by warranty repair and did nothing. Had a warranty repair scheduled for a washing machine. Technician came out and from the get go seemed like he wanted to rush out. To start, this guy would not let me finish explain what was wrong with the machine, he just kept pressing buttons and saying there didn't seem to be anything wrong with the machine. Warranty company had sent out parts to be replaced, but this technician refused to change them and said that he would not spend all the time to replace them when it didn't need it. Cleaned out a draining filter and said that the machine was fine now. Worked for one cycle and issue came right back. Technician took the parts the warranty sent out and reported as fixed. Whole thing lasted 15 minutes. read more

Because another GE authorized appliance service (Callahan's) was performing BADLY for my GE range repair, I called GE and Fernando at Premier came out promptly within 24 hours. He had the proper part ordered, the company provided prompt follow up, and only 6 days later, Fernando came back, installed the correct part, and I'm a happy customer. Premier and Fernando accomplished professionally and efficiently in 6 days, that Callahan's wasted over 30 days of my time and did not accomplish. 5 star Review for Premier and 1 star Review for Callahan's. read more

You really don't have an option because GE has chosen them as their service company in my area. But they finally came out with the part and got it fixed and it works great and they're very fast and friendly. read more

This was for warranty service for a GE Hotpoint freezer. After three months of multiple no-shows with another contracted company, the job was finally assigned to Premier. The tech was here the next business day to replace the freezer door. Still disappounted with GE taking so long to get this reassigned, but very happy with the service from Premier. I hope I don't need further service on this freezer. But if I do I will be requesting this company. read more

It has now been two weeks since a service tech came to check out our ice maker. We ordered a new one thru Premiere and have heard nothing since. I have left numerous phone messages to no avail. We called them because they had done work for a neighbor and they were pleased. I, however, am not pleased. Our service request is not covered under warranty but that should not make a difference in customer service. I need my ice maker fixed or my money back. Margaret M. read more

Good luck getting through to them. They won't answer or return my call. Also will not answer calls from the manufacturer of the appliance. Had to switch repair vendors. This place is such a scam. I can't imagine how this business is sustainable. I guess they just charge appliance companies for warranty work, but won't actually fix the issue. Stay away from this place. Make sure you ask who they are sending out and ask for someone else! read more

These people don't even call you back after leaving several messages! If you can't even get them on the phone for service then I think that's an indication of their total lack of professionalism! read more

I was not present for the repair that was made but my wife was. She was very impressed with how the technician took the time to explain the repair that was being made. Also with how he explained some preventative maintenance that could be done to prevent the refrigerator from having issues. read more

This is a contractor used by our warranty company, and my experience with them was extremely frustrating. I was without a dryer for a week simply because I couldn't get an appointment scheduled. The warranty company confirmed the appointment, as did the contractor, yet they no-showed after I waited the entire 5-hour window. Trying to reach them by phone was impossible--I kept getting a voicemail stating they were experiencing a high volume of calls. When I finally got a response via text, they claimed I wasn't on the schedule. Then, they contradicted themselves by saying a technician had already come out--on the same day I originally filed the claim! Then when I sent screenshots, they stopped responding. To make matters worse, they falsely marked my repair as "completed" when no one ever showed up. I told the warranty company not to send them back, and thankfully, I was able to get a reputable company (with 4.9 stars) to fix my dryer the very next day. My experience was not an isolated incident--just read the other reviews. Avoid this company at all costs. If you're looking for a reliable company that actually answers the phone, I highly recommend SmartWay Appliances. They showed up the very next day and provided top-notch service. Professional, efficient, and dependable--SmartWay Appliances will take care of you with class! read more

Service tech Chris did excellent work. He kept us informed about his arrival time then arrived on time. He was neat, clean, articulate about explaining the job. He performed the job quickly, cleaned up after himself, made things better. read more

Horrible company. Our warranty company assigned them to us. They came out and had to order a part and haven't heard from them since. Called several times and no return call. They are committing insurance fraud read more

They made a warranty repair to my fridge. Or said they did. All he did was turn my freezer up two degrees. Then I saw on the invoice that there was supposed to be a part installed. Mind you, this is the second time I've had this repaired in 6 months. I tried to call and speak with someone but noone will return my calls. read more

Terrible service, do not answer phone calls or return calls, automated voicemail every time you call, prolonged job, delay technician, horrible company especially when your paying for a service that you need they take there precious time read more

Sure appreciate you all. Best curbside, over the phone, service I've ever had. Your tech' did as requested and more. Thank you for facilitating my Midea appliance repair. Will remember AND recommend !! read more

I was not present when the work was done, therefore, If the work gets done and it works what else matters. Thank you for the service!

I highly Premier appliance services. A service technician came out three times for different appliances and each time it was handled on time, efficiently, and successfully. I especially want to highly recommend Eric. He was professional, knowledgeable, and very personable. You'll be very pleased, especially if Eric is assigned as your service technician.! read more

DO NOT USE THIS COMPANY through Square Trade. This is the worst customer service I've had in a long time. They sent a tech to my home and he never even opened the dryer to determine why it was not getting hot. He simply told me it was the dryer vent and it was not. Then he reported back to Square Trade that my dryer was working which was a lie. I'm having to go round and round with Square Trade now based off of a tech that never even opened my dryer. Save yourself a huge headache and ask for another appliance repair company. DO NOT use this one. They have multiple bad reviews through Square Trade. I'm definitely not the only one. read more

Begins on 4/25/2025 Hired by Midea to repair my brand new Midea refrigerator. Over the course of 5 months they were unable to repair my unit. Not only did they not repair the unit, their technician damaged my sheet vinyl flooring in June of 2025. I am currently still trying to have my floor repaired. I have tried via text, email, phone call, USPS regular mail and USPS certified mail to communicate with them. THEY WILL NOT return any communications. They have literally ghosted me. Not only did they damage my floor but I had requested the first technician not return to my home. On their 3rd visit to my home they sent the technician that I had requested not be sent out again. Hence this is the one that ultimately damaged my floor. TERRIBLE COMPANY TO DO BUSINESS WITH TECHNICIANS ARE NOT EQUIPPED TO DO THE REPAIRS TECHNICIANS ARRIVE WITH NO TOOLS TECHNICIANS HAVE NO RESPECT FOR YOUR HOME PREMIER APPLIANCE IS THE ONLY COMPANY IN THE DFW AREA THAT WILL WORK WITH MIDEA. Had I known this at the time of purchase I would not have proceeded. Today's date is 11/4/2025 This gives you an idea of how long I have been dealing with this. Just as an afterthought, Mr. Ken Louton, owner of Premier Appliance will not respond to any communication. PS: THE ONLY REASON I GAVE THEM ONE (1) STAR IS BECAUSE I COULDN'T GIVE THEM LESS read more

Eric Gonzalez came to our house and fixed my refrigerator on his first try. Great service. The previous repair contractor my warranty company sent...they came three times, and they couldn't fix it ever. Appreciate Premiere getting the job done. read more

Contacted extended warranty to have refrigerator fixed. A technician from Premier Appliance Services, FRANK, came out and was in home for less than 5-10 minutes at most. He never pulled the fridge out, took out a tool, meter, or anything, nor did he EVEN BRING ANY TOOLBOX IN THE HOUSE. I showed him a video of the refrigerator making noises and he opened the doors, took a picture of the model number placard and said he would research and order parts. I got an invoice with no notes on it and he then closed the claim and billed for it. 2 weeks later, no call, email, or anything and I contact the extended warranty and they tell me my claim was closed. I called Premier and as many others have said, they do not answer the phone. I got the high call volume recording. Finally Ken replied via email and stated that they were aware my unit still was not fixed, but there were no parts to replace. But, he also told me I would have to open a new ticket to have a new tech dispatched to diagnose and order parts if necessary. WHY tell me you need a new ticket if there was nothing to fix? Then I was told that the tech wrote on the notes "no issue found upon arrival" event hough I showed him a video of the fridge making noise, and he said they would order parts, and contact me to come back and install. NONE OF THESE THINGS were in writing on the invoice. It appears this company has a habit of collecting easy money for in home "diagnostics" where they show up for 5 minutes, never pull a tool or meter out and then claim they are going to order parts, and then you never hear from them again. The email responses I received contradicted each other and when I called this out, I was then told that "Frank" no longer is with the company. I personally don't believe this company. They have said a lot of contradictory things, and their honestly and reputation is definitely questionable. I would avoid if you can. If you get the same "experience" I would encourage you to report them to the Attorney General's Office, Texas Licensing Board, etc. BBB is ok, but better to report them to entities that can fine them, suspend their license, etc read more

Fast and friendly service technicians, and worked directly with my extended warranty, I only called once and that was it!!

Mr. Derrick fix our refrigerator problem right away. He is a very polite person. Thank you for coming out and fixing our refrigerator problem. read more

We had a terrible experience with Premier and definitely would not recommend them. LG customer service contacted them to repair our refrigerator. They cancelled their first appointment at the last minute then showed up the next day. The repairman didn't even pull out the refrigerator to look behind it and only opened the doors and determined it was a compressor issue. I had told him that the compressor had been replaced just a few years ago, but he was certain it was the compressor. It only got worse from there. They never answer their phone and I called them many times over the course of the next three weeks. Communication was inky by text or email. They originally told us 3 to 5 days for the part to come in then kept changing the date when it was supposed to arrive. Finally, after three weeks of waiting on the part, they told us there was a National shortage of this compressors and it was on backorder with no ETA when it would arrive. At this point, I had already been in touch with LG customer service many times and kept asking for another service company. It was only after I escalated my complaint with LG customer service that Premier finally received the part and installed the new compressor. Ken at Premier told me that if I had any further problems to contact LG. After waiting for 2 days for my refrigerator to reach the proper temperature, we realized that the refrigerator was still not fixed. LG finally sent one of their own repair technicians out and we found out that it wasn't the compressor, but it was a faulty fan and was also leaking coolant. We found out that there was no national shortage of compressors either!! I went over a month without a refrigerator and got the runaround!! read more

We bought a new GE side by side refrigerator and when it arrived, the ice maker and water dispenser did not work. I researched and discovered it was likely a filter issue. Talked to GE and they assigned Premier for a warranty service call. The technician came to the house and verified that it was, indeed, the filter. So instead of fixing it, he told us we would have to get another filter from GE and that he didn't have one with him. The problem was a defective filter, which is covered under the warranty. How can Premier perform a warranty service call and not fix the problem? They will bill GE for a warranty service call for coming out and telling me I was right about the filter? They didn't offer to order one for us, didn't tell us anything other than WE have to order one from GE. Very unprofessional in my opinion. read more

Horrible service , they reschedule your appointment the same day a technician is scheduled.. stay away would not recommend

Very prompt and responsive, very friendly and helpful. Would definitely use again. Were quick and easy to deal with

We did not schedule directly with this company, but was assigned them via LG Repair Service. They came out quickly and diagnosed faulty compressor. Told us 5-7 days for the part. 7 days later I followed up with them. They told me parts not in. 12 days later I attempted to follow up again because they had failed to get back to me. I contacted LG who informed me the part was delivered to them in the morning on day 5. So they lied. I was finally able to get repair by contacting LG who escalated the request and pushed it through. The technician was fine. The company I would not recommend based on this experience. read more

Same here this company is so unprofessional and never responds back to calls and emails. Waited all day my window was 8am-12pm never never showed up never called to say they were running late. Kept leaving message no one would return my calls at least to say hey i'm running behind. Then he finally shows up at 445pm never opens up the washer just assumes its this certain part and says he has to order it and it would take 3-5 days to come in and this was on 3-17 now we are 3-28. And no one has gotten in touch with me. Here we are 3-28 and still nothing. Will call Lowes hopefully Lowes takes them off there list. read more

I really wanted to like them. The initial diagnostic service was great. Unfortunately, they were unresponsive when trying to schedule the actual repair with parts. I would recommend skipping them entirely because unless you can do diagnostic and repair in the same day, it may not be worth it. Unfortunately, I learned the hard way so I'm going to have to pay for another diagnostic fee with a different service provider altogether since Premier Appliance is clearly not interested in my business. read more

Great service! Eric gave me a call to inform me on time frame he will be stopping by to fix my appliance. Explain everything in detail on my issue with my unit and got me all good to go! read more

You can't get anyone to answer your call. Repairman came at 2 weeks ago and supposedly had to order parts and I am still waiting and have had no contact with them since. read more

Derrick did an awesome job! The first solution didn't solve the problem, but he analyzed the issue again and found the problem with our microwave. He was able to fix it quickly and offered to check out any other appliance issues that we had. He is friendly, polite and knowledgeable. I wouldn't hesitate to call Premier Appliance and ask for Derrick by name. read more

terrible service, won't answer their phone, change schedule times, technician dosen't respond to calls or text after he says call to confirm. run, run, run. read more

The quality and experience that Derrick demonstrate was that the high I havr never seen before. He address each issue I mention. ​

Thank you very much. Ken was professional, and found the solution promptly. I was very pleased with the service and would highly recommend the service for any appliance repairs one may have. 5/5 stars. Jim Arnold read more

Scheduled an appointment, and received a text and email to confirm, which we did. No one showed up. No one called. Unprofessional.

The absolute worst appliance company to use. Stay far away. Never answer their phones or even return calls. My warranty through HD used them to fix my range/oven. The technician came out and just looked at it , Didn't even troubleshoot then submitted report to HD saying my oven was working. Now HD is using them for my extended warranty from Fridge. Same situation, liars and worst communication. Do Not Use read more

I have used Premier Appliance Service two times. The first time went well. I got a quick appointment scheduled, parts were shipped directly to my home, Derrick showed up on time and made quick repair to my ice maker. When our washing machine went out in September, they were offered as an option for repair, so I chose them based on my previous experience. The initial visit from Derrick was on 9/23. He said some parts were needed. He gave a time estimate and left. There were delays getting parts (not Premier's fault), so he didn't come back until 10/31. He replaced the motor and the capacitor. It still didn't work. He returned on 11/7 and replaced the control board. It still didn't work. None of my complaint is with Derrick. He was polite, profession and on time every time. My complaint is based on the fact that I did not hear from them for three weeks. I have left several voicemails and did not hear back until 11/28. Their last response is that my ticket has been closed and I need to open another one. I will not request Premier Appliance again. read more

Derrick was so amazing!!! We had two other appliance people come out and they never fixed our washing machine. Derrick came out and found what's wrong with it in the first 5 min of checking it. He was so nice and took his time to explain it to me. We had the best experience working with him! This man needs a raise What an incredible worker! Thank you so much! read more