1. Weekend Vans

1. Weekend Vans

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Carlsbad, CA

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Weekend Vans

5.0 (1 review)
Closed 10:00 am - 4:00 pm

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2 years ago

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Budget Rent a Car - Temperature--asked to wait with vehicle for 4+ hours!!

Budget Rent a Car

1.6(8 reviews)
3.1 mi

If I could give 1 star, I would. We rented a Chrysler Pacifica van from your McClellan airport…read morebudget rental office in Carlsbad California at 9 AM on May 10, 2005. We were headed to an event an hour north and had picked up all members of our party. There were six of us in the van. The van made it 15 miles up the freeway and the engine shut off. We quickly pulled over to the shoulder however, our location was not safe. We notified the budget office that the check engine light was on and the vehicle would not start at about 10: 39 a.m.. She advised us to let it rest for 30 minutes and try to start it. When this failed to work, she told us to call roadside assistance because the car was already under contract and she could not help us. When we called roadside assistance, The representative told us that we would have to wait inside the car until the tow truck company. She threatened us that if we didn't wait with the car we would be responsible for any damage!!! Are you We were not in safe location in a disabled vehicle on the side of the highway. The temperature was 95° and even higher in the car because it had no power. Suggesting that we endanger our lives by sitting in the disabled vehicle on the side of the highway until the tow truck arrives and threatening that we'd be responsible for damage to the car is absolutely unacceptable and downright egregious! We finally got a text alert that the car had been picked up at 2:45 pm--over 4 hours later! The semi trucks were driving quickly next to the shoulder, shaking the whole vehicle each time one passed. One of our passengers had a panic attack and Budget was not sending help our way so we had to have several friends come to pick us up because our party was too large for one vehicle. We were stranded on the side of the highway for an hour waiting! When we finally got to our destination, we had a friend drive us to the Temecula office at 2 o'clock to try pick up another vehicle. They would not give us a vehicle because the tow truck company had not yet picked up the disabled vehicle on the side of the freeway!! Our whole morning and afternoon was wasted. We missed our first reservation and incurred fuel charges for our friends to pick us up and take us the rest of the way to our event 2 vehicles, from there we incurred almost $200 in additional expenses as we had to get Ubers all the way back home. No one checked to see if we were okay. We were not even refunded $140 our rental expense for the disabled vehicle! AND they charged us for a replacement vehicle that they would not give us due to the delayed towing service!!!This is NOT the customer experience we were expecting!

Told me I would need to pass a background check, not a credit check. Then I rent an uber to come…read moreget a car and am told I failed the credit check. Total nonsense. These people need to get their facts straight and not waste peoples time and money. Will never rent here again.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.5(130 reviews)
4.7 mi

Dialed ! McKenna helped me out and was on point. My car was hit this weekend and she made the…read moreprocess super fast and efficient. I appreciate da good work ! Someone give her a raise FIH' STAH

BEWARE I initially…read morehad such a pleaseant experience renting an SUV here. The manager went above and beyond to ensure they found one for me and she even stayed a few minutes late so I could pick it up. Upon return, everything went smoothly. I did a walk through with the agent and there was no damage in sight and the gas tank was returned full. It was not until 4 HOURS AFTER that I received a call from the same branch manager stating that there was damage to one of the side mirrors. She claimed that it was hanging off its hinge. There was absolutely NO DAMAGE done to the vehicle during my rental and there was no damage to the vehicle upon return. I find it extremely unprofessional that blame would be placed on me 4 hours after the return of the vehicle after a walkthrough had been performed and papers had been signed. If the mirror was hanging off the side of the vehicle the agent and myself would have seen this. Interesting to note that when I returned the car there was no parking available in super tight lot so I was told to leave the vehicle in the middle of the lot and they would re-park it once a spot was open. How am I to know that the mirror wasn't damaged by an employee trying to park the car once a spot emptied or otherwise? PLEASE BEWARE AND DO YOUR DILIGENCE BY TAKING VIDEOS AND PHOTOS. Do not just sign the papers and walk away!

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Weekend Vans - carrental - Updated July 2026

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