EXCELLENT service , the kind that KEEPS customers. Knowledgeable sales people and a local business…read morethat we like to deal with and support.

I placed an order for some Green Egg accessories and did not hear from them. I went to the…read moreShrewsbury store to check on the order and it was like pulling teeth to get someone to assist me. You would think that they could just look it up in their computer but they kept fumbling around. As my tone got louder no one went to help the poor salesperson that started to assist me. I got the feeling that they did not place the order but they wouldn't say. They told me it would be a week more. It did come in. Never shopping there again.

I wrote a letter to the Chairman & CEO of The Home Depot about my unacceptable experience. I mailed…read moreit Certified/Return Receipt on 01/02/20. The letter was received three days later. I finally received an email back from a representative in the Corporate Escalation Team. I didn't receive a callback when scheduled, however, I received a call from the Store Manager a day later. We discussed cross-training, employee/customer interactions, and management. The current Store Manager was deployed to the store two-and-a-half months ago. I suspect for some of the reasons described in my prior post. He was professional, courteous, and attentive. Not only did he address my concerns, but he also shared operational strategies to resolve problems the store and, most importantly, the corporation's issues. Of course I didn't want anything except to exhibit how business should operate. I wish the best of luck to the Store Manager in the current environment of non-engaged employees and the corporate climate of The Home Depot.

Getting REALLY tired of being chased all over the store and harassed by people trying to sell solar…read morepanels. Management ever going to do anything about it, or nah? "Hey man have you heard the news?... " Bro, get lost.

What a great experience! From my initial meeting with Nancy who offered a beautiful selection of…read morestyles and design tips to the seamless and smooth installation. "D," the blind installer, paid very close attention to every detail, ensuring the blinds were placed exactly where we liked. He was efficient, clean and made sure the surrounding areas were safe while he worked. During the installation, Mark, the other owner stopped by to greet us and spend time answering questions and sharing ideas. The care, patience, price, service, and overall experience working with this professional team was PERFECT! We highly recommend Budget Blinds and look forward to the opportunity of working with them again. Thank you, Nancy, Mark and "D"!

Overall, working with Budget Blinds Annapolis/Cockeysville has been a disappointment. Honestly, the…read moreowner, Patrick, the installer, Jeff, and the assistant, Christa are very pleasant and nice to work with. Well, if the folks are great, you may be wondering why the two star review rating. Well, I'll tell you why now. My husband and I ordered our custom draperies from Patrick two+ months ago (almost three), and as of today, and 4 trips later to our home, we still do not have all of our drapes hung (we only ordered drapes for two rooms). Unfortunately, during each visit something was missing or backordered. The latest issue is two of the panels that were too long when they were delivered the first time still have not been replaced. We have also had to wait for the correct rods and ends to be delivered as well. Although Patrick has been very nice to work with, this process has been very inconvenient for us. All along, my husband and I have been very understanding and patient, but at this point, we're not sure if we have the patience to go through this again. Hopefully, Patrick and Budget Blinds can make this right. It seems that most of the issues are distributor driven; however, we do not think that these issues have been addressed with as much urgency as we'd expect. Currently, we are paying for blinds that we don't fully have installed yet. Unfortunately, if asked today, I'm not sure that we could refer this company for draperies; perhaps blinds are a different story.

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

My absolute go-to place for all home decor and window coverings. The owner, Susie, goes above and…read morebeyond to make sure you have the best experience possible.

Had a bad experience with Ashley Furniture, worst example of customer service. Contacted Furniture…read moreFinesse and Susie really listened to me and suggested I come to the store. After looking at several options for a recliner I almost made an impulsive purchase, because I had waited so long for the recliner that Ashley Furniture dropped the ball on, but Susie talked me through that and made me realize I was looking at a piece of furniture that I would have for years and it should be exactly what I wanted. Family owned business that takes pride in how they service their customers.

I can't say enough good things about Vladimir and his team! They all worked hard to get my…read morecarpeting in exactly how I wanted and did a superb job! HIGHLY RECOMMEND

We needed an area rug after restoring hardwood floors and found existing selections elsewhere to be…read morelackluster. They had a decent selection of contemporary styles with a range of piles with competitive prices. Vlad gave candid feedback when the quality might not be a good fit with heavy use. We ended up with a traditional style in unusual colors, and were able to purchase an excellent felt pad custom-cut to fit the area rug. Oh, and bonus-they are amazing at getting rolled rug and rolled pad into my car (not an SUV). We are very happy with this business. It's not much to look at from the curb, but it's worth it!