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    Premier Fence

    3.0 (37 reviews)
    Closed 8:00 am - 4:30 pm

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    Rotting fence post, only had concrete around the top few inches, then just in the soil below that.
    Tracy M.

    Really disappointing. Estimator was friendly, walked the site with me, and wrote up a contract. But the crew wasn't very good and there were several problems. Their office called me a few times, wanting to do less work because putting the fence beside the rockery was going to hard work, and also wanting to flip one section of the fence, so it would be installed backwards/differently than the other pieces, because the nail gun wouldn't fit between neighbor's shed and my fence, and didn't want to have to use a hammer. I expressed my dismay, asking what was the point of walking the job site and writing a contract if they weren't planning to follow it. They did eventually agree and install the fence all facing the same direction. The boards had a LOT of knots...a lot. So there were quickly many holes in the fence where these fell out. But we decided it added "character" and didn't worry about it. Fast forward 5 years and one week (they gave a 5 year warranty) and I notice some of the fence posts are loose, causing fence to wobble in several locations. It's a VERY LARGE cedar fence and 9 of the posts (on 3 sides) are loose/wobbling. I call them to have them look at it. I'm informed it's because it's on the shady side so the cedar posts just rot really fast in the shade. I'm surprised by that claim, firstly. It's EXPECTED that the cedar fence posts would rot out in just 5 years?!? But also, it's actually on 3 sides of the fence, including the side that gets full sunlight. But the guy replies that they're really busy because there was a windstorm and all they can offer is to install metal posts next to the rotting/falling down cedar posts. This would cost me $800. Not impressed. I end up hiring someone else to replace the rotting posts. He is shocked as he excavates/exposes the posts. Says there wasn't nearly enough concrete used to set the posts. That it's only for the first 2" or 3" and then the rest of the buried portion of the post is just in soil. Also, he shows me that the concrete wasn't mixed properly. You can pick up a chunk of it and BREAK IT APART with your hands. He thinks the crew was in a hurry and/or lazy, just dumped dry cement in the holes and then used hose to wet the cement, rather than using a mixer and making the cement properly. I'm attaching photos of the posts having rotted out in just 5 years. This was a very expensive and large fence. And I really wanted to love Premier Fence (I do like that they install a metal frame to help support their gates. That part is nice. But when the cedar posts rot out, the fence tilts and the gate doesn't function well, either). It's possible for a contractor to have a crew who doesn't do things right. But when that contractor doesn't care about making things right/rectifying the situation, then I am not impressed.

    Here's an email we received after we made plans with them to fix our fence. Extremely poor company policy.

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    2 years ago

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    David R.

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    3 years ago

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    David R.

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    2 years ago

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    2 years ago

    Salesperson was good. The installer promised to come back to put a handle on inside of gate. That never happened. Fence is ok.

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    4 years ago

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    David R.

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    5 years ago

    Does not stand behind workmanship. Fence will not hold up. Avoid. Go with literally anyone else.

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    11 years ago

    Great Job! Just had Premier install over 700' of cedar fencing. Very happy with the results.

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    14 years ago

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    Ask the Community - Premier Fence

    Review Highlights - Premier Fence

    I had the pleasure of having James Hannigan come out and discuss fencing options with me.

    Mentioned in 2 reviews

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    Horrendous service, atrocious attitude. Ilya was a pain in the butt from the start. He was…read moredifficult to talk to on the phone, because he talked over me & didn't seem to comprehend anything I was saying to him without my explaining it several times. After booking my appointment weeks in advance (he couldn't get me in sooner than that?), he was a COMPLETE NO-SHOW. Apparently, even my texting him earlier on the same day of that first missed appointment didn't make him realize that we had an appointment that day. After he didn't show, I called him, & he rescheduled for the very next day (why did it take him weeks to get me in before?). And then he canceled the SECOND appointment an hour or two before the appointment window was ending, so effectively, a no-show 2 days in a row. (I had taken 2 days off work for him.) He told me he "didn't do" the floor repairs I needed an estimate of, though he had scheduled me for exactly that in the first place, & prior to the FIRST missed appointment, he already had photos of my flooring. Then he never texted back after just telling me he wouldn't help me. His communication was consistently slow or absent. One of the worst parts was that when I wrote a complaint about him on Yelp, he had the nerve to reply & say he had never heard of me & that we had never done business together, not realizing I've got ALL the receipts--incoming & outgoing phone calls to his phone number, and texts showing exactly what he said to me & when he said it--he even signed his name to those texts. When I called him out on his outright lies, telling him I could prove it, he literally immediately deleted & rewrote his reply to me to be all sweet and apologetic, which REPLACED the answer where he basically called me a liar & said he had no idea who I was and that we had never been in contact. (He replied that to someone else awhile back, too. Makes me think that was a lie as well.) Ilya is a DOUBLE NO-SHOW, an outright liar, & a real piece of work. SUPER shady. Read complete story in attached images

    Premier Fence - contractors - Updated August 2026

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