Our Mitsubishi hvac needed cleaning. I asked Mitsubishi to recommend authorized dealers. They are an elite company with Mitsubishi. I called and spoke to Boris who is so nice. Then spoke to Maria. She is also wonderful. These people know what they are doing. They are not some young kid working on the job. Oleg and another person came to my house on Saturday. They took apart that hvac like I never saw anyone. They took their time. They were very clean and they had a cleaning bag to catch all the water. We went from not having cool air blowing to a brand new ac. Thank you for all your hard work. They are trustworthy and on time. Oleg has awesome communication and lets you know when he will be there. read more

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I highly recommend Premier HVAC Services. They came to my home in Manhattan, & I automatically clicked with Boris (project coordinator) , the following week he sent over Slava, Oleg, & a 3rd technician & withing under 12 hours they completed the entire job of replacing my 29 year old boiler with a Brand New Williamson Hydro. Their work was EXCELLENT, the price was very reasonable, and they are now my new HVAC & plumbers for my 3 family town house. Thank you sooo much Premier for hitting it out of the PARK! read more

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Premier HVAC installed Mitsubishi hyperheat minisplits in my 2 family house. They had competitive pricing and provided high quality work and are the highest level diamond Mitsubishi certified which gave me a 12 year warranty. From the beginning Boris was very knowledgeable about sizing the system and when the team arrived they covered any furniture and floors and were friendly. They had great attention to detail, used high quality materials, made sure all holes in the house were properly sealed, and worked with me through the entire process to ensure i was satisfied with placement of the units and heads. They even made an adjustment after the fact at no extra charge, going above an beyond to deliver a great install. They took care of submitting all the warranties as well. I would highly recommend them for any work. read more

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This company was hired to provide an annual HVAC service and ended up doing work I never approved and charging me over $1,500. I would be very wary of using them read more

Amazing work and professional. Made sure everything was covered and cleaned at the end of the job. Stayed to make sure everything was working properly. He was very professional when he was working. he explained how we can extend the life of our HVAC units. Maria went above and beyond when working with us over the phone to schedule our appointment. she returned her phone calls very promptly and organize the entire job for us. Would definitely recommend this company. read more

Following my review of May 30, 2021, in the summer of 2022, the third zone of our home split system completely failed. All the zone components needed replacement, including the refrigerant lines. Once again Premier's skilled staff did an excellent job, again leaving our home in pristine condition. The photos show the professional high-quality workmanship on the rooftop refrigerant lines. read more

Premier HVAC Services - Doesn't rest on the rooftop material. - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

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If you are looking for professional, reliable service - they are your source. Especially when your Central Air system decides to die in the middle of heat wave. Their dispatcher was able to schedule an appointment for the same day. Technicians came all prepared (considering that my freaon type is not common one), serviced my unit, explained what options I have and gave me advice for future. I even got courtesy call next day from them to check if all works as expected. I would totally use them in a future and recommend to my friends in needs. read more

Our entire AC system stopped working during the hottest part of the summer this year. We spoke to several specialist before deciding to go with Premier HVAC. The team is extremely knowledgeable, took the time to explain what caused the issues, and provided us with several options to address the issues, all at competitive prices. The team was very clean and respectful of our home while they opened the ceilings to replace the duct systems (e.g., came with shoe covers and gloves). And despite the higher end finishes of our home, the carpentry work that they performed blends in perfectly. I really can't recommend Premier HVAC enough and we will be calling them whenever our system needs maintenance in the future. read more

Premier HVAC Services - New condenser installed under deck. - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

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Premier is A-1. The installation of our Mini Split Dual Zone AC/heat pump was very professional and thorough. There was quite a lot of construction, drilling, dust, and dirt, but they put everything back together seamlessly-- walls were in perfect condition after having been cut into for the install. These systems are incredibly complicated but Premier's electrical, plumbing, and plastering work was carefully and professionally done--every one of their contractors was a consummate professional. Boris was very thorough, patient, and answered every question, before, during, and after the install. He oversaw the whole project and delivered on every one of his promises. Looking forward to many years of satisfaction with this system, and working with Premier in the future. read more

I would give zero stars if I could. I spoke with one of their team members who was extremely disrespectful and quoted me nearly five times more than other companies. It was obvious he was just trying to push the job off until Monday so he wouldn't have to do it himself. Incredibly rude and unprofessional. read more

WARNING! WARNING! WARNING! Don't give this company your business. They are incompetent thieves. As a property manager with decades of experience I have never dealt with a company that was this incapable of providing the services necessary to do the work. Returning repeatedly and bailing on there commitments. Do yourselves a favor a avoid like the plague. read more

I had this company servicing my Navien system in 12/19/2023. They did the work . But they over charge for other things that was not included . After paying them in full as agreed They went back on requesting more money. Check who you doing business with. There are not honest read more

Boris is very professional and assisted me with an issue, I appreciate the prompt response and understanding! read more

Premier HVAC Services - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

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One star is too much! I had a horrendous experience with Boris at premier hvac. He is clearly a scam artist who has no integrity and acts as if he is doing you a favor (for a huge fee). Not only was he rude and disrespectful, but also overcharged without fixing the actual issue. premier became unresponsive after I raised my concerns. The entire experience was a nightmare. I read some of the reviews below and they state that the company provides discount if one star reviews are increased above a 3. I suspect many of their 5 star reviews are the product of this discount. Would not recommend. read more

WARNING! Incompetent, unethical, shady and dishonest. I hired Premier to fix my HVAC system in the summer of 2023. It's still not fixed. They charged tens of thousands of dollars and have completely abandoned the job. I'm now suing them. I also filed complaints w the NY AG's office, the NYC Dept of Consumer Affairs and the Better Business Bureau. WARNING! Incompetent, unethical, shady and dishonest. I hired Premier to fix my HVAC system in the summer of 2023. It's still not fixed. They charged tens of thousands of dollars and have completely abandoned the job. I'm now suing them. I also filed complaints w the NY AG's office, the NYC Dept of Consumer Affairs and the Better Business Bureau. In addition, the last time they tried to fix the HVAC, they punched holes in the main trunk line and now the heat isn't working properly. It's been two summers with no AC and now this winter w limited heat. ZERO STARS read more

My central AC system broke down and the Premier HVAC team came in for a consultation. They did a great job explaining the short and long-term costs and benefits of all my options and we ended up choosing a system from a different brand that does heating as well and works much better than what I had before. Initially, there was some confusion about timing and how long the project would take but Boris immediately jumped on the phone with me (even though he was on vacation) to get me the answers I needed and was always available to speak with me on a moment's notice. Slava, Oleg, and Renee were the boots on the ground and were so wonderful to work with - they showed up on time, worked hard, and got the job done quickly. I really appreciated how consistently professional, respectful, efficient and friendly everyone was. I asked a million questions and they didn't mind explaining everything they were doing so I could follow along. They also told me some things to look out for, how to optimize the life and use of my system, and questions to ask/red flags to look out for if I work with other HVAC companies in the future. Huge thanks to Boris and Slava for their professionalism, management of the project and communicativeness. These jobs can be complicated and are not cheap, so I definitely recommend working with a company that I know is going to give you the best value, quality, and communication - it's worth it! read more

Premier HVAC Services - End result: system works great and my ceiling looks like nothing every happened - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

Called these guys to take a look at my Mitsubishi ductless system last week. Maria answered the call and took all my information. Maria was very personable and worked around my hectic work schedule. On the day of the appointment the team arrived one hour late but that wasn't too much of a problem because I had a open window of time. The team that arrived was professional and courteous. One tech was Ukrainian and the other was Russian so we had a nice chat. They seemed to be good friends and very knowledgeable. Vlad the lead tech found a problem with our condenser motor and board. They made sure to verify all their work by reaching out to technical support which was a nice touch. The follow up visit was scheduled 2 days later. I wasn't able to be home during the repair but everything went well and our system is back to cooling which is great! I will be reviewing a maintenance agreement from premier hvac. Hopefully I don't have to see these guys too soon :) read more

I am a property manager with dozens of AC systems. I had a problem with a Fujitsu dual zone system in a new building. One zone worked fine, the other was intermittent. I called my regular service companies but they didn't do Fujitsu so I called the manufacturer to get the name of a service contractor. Premier HVAC Services was given to me. I called, a tech came out, said it was overpressure because of a blockage and the system needed to be drained and recharged for $1,700 which I declined. Premier charged $430 for the visit which is twice what a service call goes for in my area. Based on my decades of experience I called someone else for a second opinion. They came out, said the pressure was LOW, not high, and added a little refrigerant for a total of $400. It's been working fine for the two weeks. I called Premier and they (George) said adding refrigerant may solve the problem but their solution would be better. The on site tech didn't say there were two options, the only one was to drain and recharge. This was not a professional response that I expected from a Fujitsu endorsed company. It sure looks to me as an up sale scam. Beware! *** After I posted the previous review on Yelp! they called to ask me to increase their rating. After some discussion they agreed to refund the service charge if I raised their rating from one star to three stars. read more

One star for same day on time as promised, beyond that unscrupulous billing practices. $195 service fee is fair but is not applied towards your repair total if you agree to the service ( the standard for most repairs I've had in the past ). Several add on inflated fees once you've agreed to the repair, even tried to bully me that our working second unit required deep cleaning (quoted $495). Technician said he was doing me a favor ( last time I checked favors are free I'm paying for your time ) Generally have had good luck with Yelp reviews but this one cost me. AC did get repaired but a knowledgeable and honest HVAC person could have diagnosed and repaired it quicker and for less. Won't be using Premier again. read more

Premier HVAC Services - After some research, this compressor should have been diagnosed right away - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

I had an emergency with my furnace... i did a google search and I decided to call Premier. It turned out that I went with the right company. Not only did they deliver and install in a timely manner but did a fabulous job. Boris explained to me what was needed and assured me from beginning to end with updated phone calls and text. His workers were courteous and polite. I highly recommend Premier. read more

Premier HVAC Services - My old furnace - Heating & Air Conditioning/HVAC Near Me - Brooklyn, New York

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I wish I could give less than 1. Save yourself time and money and don't hire this company. They do not stand by their work, they lie and are unresponsive to us, our bldg management co, and our insurance co who all contacted them to work out what they did wrong. They worked on our HVAC this past August. They did not replace the unit properly into the closet which compromised 2 main pipes connected to our hot water heater which burst and created a flood. They did not replace the blower with the correct model which burned out the entire control panel as well as the blower breaking. They have cost us almost 10K to fix what they have broken. This has been a devastating blow for us financially and their lack of professionalism and honesty is deplorable. Update: Boris finally called us back after months of trying to reach him. He said he didn't respond to anyone bc he didn't like my initial email detailing the problems we were facing. He said he takes no responsibility for the work and said we are all lying about everything. So incredibly unprofessional as he yelled at me through the entire call. read more

We were pretty disappointed when our ac broke only a month after moving in. With a heat wave coming, we called a bunch of HVAC companies in the area. Most quickly said they didn't have time (although one offered an opening in the fall). I called premier and left a message with their service. Within minutes, Boris called me. He asked for some details and offered a same day appointment. The technician showed up on time. He was friendly and diagnosed our issue quickly. We didn't have an access panel to access our hvac unit's pump, but he was able to cut a hole in our ceiling to get to it (that we'll turn into an access panel for the future) and deal with the pump and overflowing protection pan. While the technician was there, I asked about smart thermostat options for our HVAC system, which isn't Nest compatible. Others in our building had asked other HVAC companies about smart thermostat options and were told it wasn't possible, but the technician said that it is indeed possible with particular models designed for our HVAC unit (he mentioned the brand and I looked it up - it seems legit and not just something made up to string the customer along). He took down our model info and shared it with Boris, who's now checking the specific options for our unit. I don't have a baseline to know if their service is expensive or not. It might be on the higher end because I believe the technician was a subcontractor and everyone needs to get their cut, but the ability to get a same day appointment and resolution to our problem, along with someone who understood the possibilities for our specific unit, merits the five stars. Now... if they can figure out the smart thermostat situation and install it... I'll be over the moon. Keeping my crossed! Would highly recommend Premier HVAC and will definitely be using them if ever we have issues in the future read more

Screw these guys. They won't even talk to you without wanting to charge an arm and a leg. After being over charged for a previous service, they wouldn't even offer to speak with me to help me understand the service unless they came to start the clock. Rebuttal to Boris' response - he tried to brush me off after just a few minutes. He didn't stay in the phone for 22 minutes. He was fairly quick to suggest "I don't think we're the right company for you" because he didn't want to discuss the process. read more

Premier HVAC Services solved an emergency when our minisplit system broke down in the middle of the winter. The technician came in and assessed the problem immediately. The heating for our home came back on within 30 minutes. I can't say enough about the level of care and professionalism with this company. read more

Our Boiler stopped working over the weekend, I called many companies (12 to be exact), neither one of these companies had any appointments available before mid-December. My wife called Premier Services on Tuesday and within minutes Boris set us up with an appointment on Wednesday. Thank you Boris. On Wednesday, Slava and his apprentice arrived 30 min earlier. They were fully Covid-compliant (in masks). They easily identified the problem and quickly replaced broken parts. Checked everything twice, turned boiler on and it started to work without any issues. Thank you Slava and his apprentice (sorry I forgot your name )! Right after, we called Boris again to request Chimney cleaning. This afternoon, Rene and his partner arrived 20 min earlier, also fully Covid-compliant (in masks). They thoroughly cleaned up our chimney, put everything back together, re-cemented pipes. Nice, easy and fast. Thank you Rene and his partner! We are very happy with the Premier services and planning on using them again going forward. Once again, special Thank you to Boris, Slava with his Apprentice and Rene with his partner. Premier Services = Highly Recommended!!! Thank you, Yan read more

I reached out to Primer to perform an end to end check up of our furnace and get a quote on A/C install in our new home in Brooklyn. Boris and his team were extremely professional and offered a multitude options for updating out heating and installing A/C. Each option was clearly outlined with planned work and pricing. We decided to install a new high efficiency furnace and A/C. The Premier team took care of everything and did a fantastic job. In under a day they had the new furnace installed with heat up and running. In less than 3 days the full install with A/C was complete. Additionally, they completely redesigned and cleaned up our mechanical room, updated electrical and ensured all ventilation and drainage was set up correctly. The team is extremely professional, transparent and attentive. Great experience. read more

my cooling system in my business was not working right, Boris found the problem and fixed it right away! he definitely knows what he is doing, he is the right HVAC professional I've been looking for long time, Premier Hvac Services will be handling any problems I may have with my HVAC from now on! I highly recommend him to anyone. Thank you so much! read more

Used these guys for a jod that they did at one of tge sites. They did an amazing job. Started recommending them to my clients and I know at least 4 people that they did job for and they are extremely happy. They are super reliable and trustworthy. Definately will use Premier HVAC over any other company on the market. read more

I called to get someone to check out what was going on with my Central AC and I was told $295 for just coming to my home on a Sunday before 4th of July weekend - then once they realize what the problem is - then there would additional charges for the parts. Do not take advantage of folks because it is summer. $295 for what ????? - you did not do anything yet.... Highway Robbery!!!!!!!!!!!! You are located in Brooklyn.... STOP IT! read more

During the recent NYC heatwave our AC's compressor went out and I was having difficulty finding anyone that was rated highly on Yelp to do the work. When I contacted Premier they were professional and agreed to make time for the repair with their already busy schedule if we could be flexible on meeting the appointment. The technician was able to come out the next day and replace the compressor and get the air back up and running. He was very friendly and told me about the work he was going to be doing and sent me a lot of pictures to basically document all that he had done since I wasn't able to be there in person. I really appreciated their timely response and the work they did and will definitely use them in the future. Their pricing is fair/standard for NYC. read more

DO NOT HIRE THESE CLOWNS. I scheduled an appointment to fix a leaking AC system. They were due to come between 10-2. They didn't show up and called at 6pm to say they'd been busy and could they come now. I explained now was not convenient and agreed to reschedule for later in the week. The rescheduled appointment was between 1-4pm. They showed up at 5:30pm, took one look and said they didn't have time to do the job and would have to come back another time. They proceeded to charge me a $250 call out fee and said the follow up appointment would be an additional $750. When I tried to schedule a follow up appointment they said they were busy for the next 4 months! Incredibly unprofessional and shockingly unreliable. Idiots like this should not be in business and do not deserve your business. If I could give zero stars I would. read more

They came to do a chimney sweep - quick - on-time - personable guys and seemed to do a good job. Price was in-line with other places I checked. Unfortunately didn't include a Dick Van Dyke but I guess what can you expect. Will be using them again, thank you! read more

This is the second time premier has saved me in an emergency. The first was in the middle of winter when my furnace shut down late in the evening, and they were here in an hour getting it back up and running in record time. Today my ac went out and once again they came through (on a Saturday!) and right away diagnosed and repaired the problem. It's already cooling off, from the toasty 80 degrees it was previously in my living room. I own a good amount of valuable exotic pets, who have very specific temperature requirements, and it's not an exaggeration to say that they literally saved their lives in both of these extreme temperature conditions. Thanks again!!! read more

This company is great. They answer the phone in the evening, and I was able to get an appointment to have my AC looked at the very next day. Steve, the technician, came and was very knowledgeable about my AC. Unfortunately my unit needs to get entirely replaced, but I look forward to a speedy process with Premier HVAC Services. read more

Called this company for an issue with my HVAC unit. I described my issue to the person who answered and he responded saying the job was "too small for him and he wasn't interested in taking it up". Just unbelievable since I was okay to pay for their service call fee and whatever $$ it takes to fix. read more

I had a AC unit go down in the middle of a heat wave and premier hvac stepped up and handled everything professionally and super fast. from the moment i called they immediately scheduled me in. the technician called in advance and came prepared for any possible issues that could have come up. they walked me through every step of the process and not only fixed the issue but also taught me about my AC system and how to avoid further issues. read more

On the evening of January 29 around 7:30 pm this year, our furnace stopped heating. This was going in to one of the coldest nights of the year. I immediately reached out to 4 different heating companies here through Yelp. Boris from Premier HVAC Services responded within 10 minutes asking about the nature of the problem and requesting photos. About an hour later 2 technicians arrived and spent time diagnosing the problem and then replacing the defective part with a new one that they had in their vehicle. This job was handled professionally and with responsiveness at a time of day when it could have become a real problem not to have heating. Definitely recommended! read more

We love to spend time reviewing the right people. We love to keep it simple, Best in our industry. why? they truly care, spend 30 seconds on the phone and you can count on them to make it happen. heating repair,boiler repair, emergency services. you name it they are on it. Give them a try.... you will not regret it read more

Whoever connected the thermostat in our condo before we bought it in July did a very poor job. With cold weather on the way, I decided to test the heat a few days ago and discovered our furnace and blower would not shut off when the set temperature was reached. The heat just ran and ran ... and ran. Called Premier on Monday, they asked if I was free the next day, I was, and two guys were here before 10 a.m. Poor wiring fixed, and my heat was working fine in less than an hour! read more

Boris and the Premier HVAC team were great. They provided clear guidance on the necessary repairs, replaced both roof fans quickly and successfully, and fully cleaned up the jobsite once complete. Our building highly recommends the Premier team. read more