I left my car for a 4 day trip. When I returned one of the parking staff had obviously and recently…read morebeen sitting in my car. They had left their iced coffee in the cup holder, adjusted my seats, had the heat blasting and had no apologies. I ask for a managers contact information and was given an email that was either fake or no one cared about my concerns because no one ever replied. The price is one of the cheapest and there's a reason. I really wanted to be able to use the service but cannot trust the company at all.

TL;DR They get 2 stars because their portion of the contract…read more(providing a place to park & getting us to and from the airport) was technically fulfilled. We booked through The Parking Spot. This was an unsatisfactory experience and not the level of quality I expect and have experienced from The Parking Spot name. I caution anyone against utilizing this partner location. Valet parking was a blatant lie. We parked ourselves, which we didn't mind to do. My primary complaint here was that we were still made to leave our keys with them, despite self parking. When they opened their storage location for the keys, it was a random desk drawer full of keys and no organization of them. When we were checking in, it was a disorganized mess. One woman did her best to check everyone in, the other 3 guys behind her were doing nothing. After checking in, we were told to get into a sprinter van, wholly unmarked aside from a sheet of printer paper taped to the inside of the window. It took over 45 minutes for us to get to the airport, with no traffic whatsoever. Thankfully, we weren't in any kind of time crunch. After landing back at the airport, when trying to get a pick up shuttle, it took an hour and multiple calls for the shuttle to arrive. This time, it was at least a proper shuttle with Hampton Inn marked on it. I saw shuttles for the Comfort Inn, ParkNBoston, PreFlightPark, and more pass upwards of 8 times before the Hampton Inn shuttle arrived. When went to pick up our keys, it took the guy at the desk 10 minutes of sifting through keys to find ours. Even went as far as dumping out a box of them. Overall, due to a lack of organization, totally unfriendly staff, and a total lack of urgency getting people to and from the airport, we will absolutely not be utilizing this location again. The price was favorable, but at the extreme cost of comfort and time.

The entrance to their location the 1st time got me confused, however I followed the Signs and found…read moreit. This is my 2ns time using them. They are AMAZING. They even turn my AC on per request cause it was 107. No complaints

Never use this company Park N Boston. Called for a pickup they said 40 minutes. It turned into…read more1.5 hours before a shuttle came. No aplogy, just like business as usual. Would never use again even if it was free.

We've used this company on two different trips to Boston and both times have received excellent…read moreservice. We're here for medical appointments, so Covid-precautions and cleanliness are very important to us. We appreciate the clean vehicles and mask wearing. The drivers have all been safe, courteous, helpful, and on time. We will definitely use them again.

Yet again, a very positive experience with Boston Airport Express from and to Logan airport to…read morevisit family! The drivers know me by name, are very professional and safe drivers. Booking online is easy, and I get a confirmation booking text and email. Then the day before, I get a text that the driver has been assigned with his name and license number. The drivers always show up early! I rest easy knowing I don't have to worry about my car being on time.

I have used Suburban Coach no less than 50 times. They are prompt, respectful, and reliable. I…read moreCANNOT recommend them enough. I utilize their service mostly for medical rides, and all levels of staff are a pleasure to deal with.

Amazing experience with this company. My friend and I had an early morning flight and needed a ride…read morebefore 5 am. We booked with Boston Express Limo. They sent us a confirmation email in advance and texted us when the driver was on the way, and had arrived. Even though it was such an early pick-up, he arrived early, and was cheerful. The car was clean and the ride was pleasant. Also -- it was cheaper than other similar companies which was great for me and my wallet. Would/will definitely book with them again!

This is a reliable service with professional staff . I have been using them for 7 years and I would…read morenot use another company .

I highly recommend taking Logan Express Braintree which I have done for many years and hope to do…read morefor many years to come. It's very relaxing and stress free. I haven't missed a flight yet taking Logan Express the bus schedule is very accommodating and I have never run into any delays going or coming. Parking is reasonable. Only disappointment there is no Senior discounts for the bus ride and at one time if my memory serves me correctly there was a Senior discount.

I usually take the Logan Express when I'm flying too early for the T to be running. This is for the…read moreBraintree line only This location is in an old drive in movie theater location just off of Rte 128 near the South Shore Plaza shopping center. Tons of parking since it used to be a drive in. It's a bit tricky to get to in the dark as it's off a side road that winds around a bit before getting to the entrance. There is a shelter which has ticket machines and staffing. Nice place to wait if it's cold, especially at 3AM. Staff has always been efficient and friendly. Appreciate this, especially again at 3AM. The bus ride in takes approximately half an hour in the middle of the night, probably a bit longer with traffic during the day. The bus stops at each Terminal starting with A. This is a great service especially if you have a super early/late flight that isn't amenable to taking the T. PS there is a discount if you book ahead on their website.

Great Service and prices. Never had any problem occurring. Always punctual and professional. Just…read moreimpeccable. Always choice #1 for me and our clients in greater Boston area and not only!

Edward is great highly recommended it. They will pick you on time and be really professional for…read moreany occasion.

Outstanding experience with ATR Limousine! First time using them and highly recommend! Prompt…read moreresponse, competitive pricing, clear communication and excellent service at pickup and drop off.

The stretch limo was so much fun! It was part of a Christmas gift for (2) 12 yrs .... Bringing…read morethem to the wang theatre and then pizzeria Regina. We all had an awesome time! There were balloons in the limo and we had fun with that. The driver was awesome, the car was clean and comfortable. I highly recommend them!!!

Ride service has been on time after every flight. Driver sends text messages to customer regarding…read moretheir location and is very helpful navigating Boston Logan's insufficient signage to hired driver parking area.

We really had quite excellent service with a pick up and drop off for our international flight…read more Joanne communicated both by email and voicemail after the quote and confirmation emails were sent after booking. Driver communicated well with a slight delay in the pick up and was courteous as well. Highly recommended.