I don't want to put even one star. I had very bad experiments before but now there was no issue so…read moreI was silent. But this time all sudden interior lights gone and I asked about help. Because I don't know what has happened. They said "it's emergency so don't use it" then engineer guy came and something he move all sudden lights came back. He didn't check more detail and back office . They asked us $1'100 for this. WTF!!!! And getting worse the lights down again. We don't know it was light fixtures problem or electrical problem. That's why we contracted annual technical service . They might ask another thousand . This company is so corrupt like NYC. So shame we have no choice.

I wish I could give zero stars…read more First off, my building has 2 elevators and had scheduled the elevator motor replacement of one non working one several times over the past year - and there was always a delay including delivering the wrong motor to our building. As a result, we have been relying on a single working elevator this whole time, and very fortunately it held up. During my recent move, a Kone technician was parked in the loading zone. That would have been fine, but I was expecting a moving van and asked if he could move his vehicle back five feet. He wouldn't even look up from his phone and just kept shaking his head "no." I was shocked by how rude, unprofessional and dismissive he was. I was ultimately able to work out an alternative plan with help from the 311 parking enforcement officer, but this experience only deepened my already low opinion of Kone. I would never want to ride in an elevator this guy touched.

If I could leave a 0 star review I absolutely would . No building in NYC should hire this company…read morethey are horrible !! They have terrible field supervisors that couldn't care less if your elevators were broken for years ! They go back and forth for multiple visits "fixing" elevators because they are money hungry & want to drain your building. DO NOT AND I REPEAT DO HIRE THESE PEOPLE THERE IS ABSOLUTELY NO CUSTOMER SERVICE, ALL THEY WANT YOU TO DO IS SIGN A SERVICE CONTRACT SO YOUR LOCKED IN AND NOT FIX ANYTHING.

I keep getting reminder emails to renew my service contract but I have not used their service in…read moreseveral years. I keep telling them to stop contacting me but no one is listening. A miserable company to get involved with.

I feel so lucky to have found Darrin and D&T Elevator. My father was stuck in an elevator. Darrin…read morecame on a Friday night after work to figure out the problem, get things moving and returned early on a Sunday morning to ensure that the elevator was working correctly. My father is unable to get up and downstairs without assistance. We are so appreciative of D&T Elevator to work after hours during an emergency. Thank you Darrin and D&T Elevator.

Darrin and Travis are the best. Competent, efficent, prompt, professional and courteous…read more They have over 20 years eperience and I would highly recommend them for any and all elevator issues you have.

As a former mechanic that worked here for 3.5 years please don't waste your time here. The office…read morestaff has no communication whatsoever, horrible working conditions, always some issue with payroll. They bosses are the type to buy a new Lamborghini and deny his workers benefits. If you have a contract with major I strongly suggest you look it over with a consultant.

From the owner: Elevator Installation, repair, service, testing CAT1 & CAT5, & violation removals.read more