A+ Experience at Lucid Service Center - Tysons, VA…read more If there were a 6-star rating, I'd slam that button so hard I'd break my screen. Picked up our 2025 Lucid Air today after a quick pit stop at the Tysons Service Center, and let me just say -- the car is now so quiet I can hear myself rethinking every bad decision I've ever made. The wind noise from the driver's side? Gone. Poof. Vanished like a politician's promise after election day. Now, the real MVP here: Graeme Reeves, the Service Advisor. This guy isn't just sharp and professional -- he's Royal Marines sharp. That means he's already faced worse than a cranky Lucid owner complaining about wind noise. You can tell he runs a tight ship, but he's approachable, calm, and listens better than half the people I know. Graeme handled everything with military-grade efficiency and a kind of quiet confidence that makes you trust the process -- and the man behind it. And then there's Dewana, the Service Concierge. She's basically human sunshine on wheels. No matter when you catch her -- morning, noon, or closing time -- she's got this incredible positive energy that lights up the entire center. If Lucid could bottle her vibe and install it in every car, they'd double their sales overnight. Dewana makes you feel welcome, remembered, and genuinely cared for -- which, let's be honest, is rare in the service world these days. The whole team made the experience smooth, professional, and dare I say... enjoyable. That's not something I say lightly about a service appointment. Lucid Tysons is lucky to have this crew. If you need service and want to feel like you're dropping off your car with family (the kind you like), go see Graeme and Dewana. You'll leave feeling like your Lucid -- fully charged, perfectly tuned, and ready for anything.

One star, and only because zero isn't an option. I lease a Lucid Air. It's my third EV after a BMW…read moreand a Polestar, so I'm not new to this and I don't scare easily. This has been bad enough that I actively tell people to avoid the brand. The car itself has a number of software and mechanical issues, but the real problem is the service. I've been stood up three separate times. The first time I had service scheduled, I showed up to drop off my car and the department insisted I had no appointment and that I was mistaken. Only after I played them the voicemail their own department had left me did they stop blaming me and reschedule, for an appointment a month out. The second time, they called to move my appointment because they'd taken in too many new cars to process. They gave me a new date, but that appointment was never actually booked and never happened. The third time went well, with two exceptions. Several of the issues I reported weren't addressed, and right after I left, the car developed a loud cooling-fan noise. The battery cooling system had been one of the things I brought it in for. I texted a short video to the service rep, and they offered to send a mobile team to my house. I rearranged my work schedule for it, the crew never showed up, and no one contacted me. I followed up by text and never heard back. Getting stood up three times would be unacceptable for a budget brand, let alone a luxury one. If I could get out of this lease early, I would. Bad software, poor UX, chronic mechanical problems, and worst of all, disrespectful customer service. Do yourself a favor and buy something else. ***edit 9/11*** I wanted to follow up as I also took the time to email the Lucid customer care service department on 8/15. Other than the automated response telling me how important my email was to them, there has been zero contact. Avoid this brand.

Go see Jack there he take care of you. Smart kid. Works fast. Normally dont enjoy buying a car but…read moreit was easy and it didnt take long. Bought my 2020 ch-r and thank you AJ sales manager for helping us

Nobody enjoys having to buy a new car - or dealing with car salesmen... but it was less painful…read morethan expected! Certainly is a one stop shop for sales, financing, repairs, etc.. Hope my car works for the next 30 years and that I never have to go back. If it doesn't I'd be open to returning! :-)`

Aria is the best. He is always very helpful and keeps his promises. Never have to worry when I…read moredrop off my car for any services.

Aria Moshrefi service advisor…read more Excellent. Full explanation of service required and estimated costs. Very helpful in making decision on repairs. Also prompt follow up in status of car. Tom Fox

Car dealers get a bad rap, and for the VAST majority, rightly so. I have seen the tons of negative…read morereviews here, and I can only comment on my experiences. I leased a 2025 Charger Daytona. I dealt with the sales manager Tony. I contacted 13 different dealerships in the VA/MD area. Tony was the ONLY one who gave me "sane" pricing. Some other dealers were 2 to 3 times the price Tony quoted, for a car that was NOT moving off dealer lots. All dealers with 2024 models still on the lot quoted me higher prices than Tony quoted for his 2025. As I did not "need" but "wanted" this car, I was doing everything I could to get the price as low as possible. Tony was patient and worked with me on every crazy idea I had. His after sales support was also excellent. When my lease us up next year, I'll be seeing what great deal Tony can work for me again.

I bought a luxury 2022 Jeep Grand Wagoneer from the used car sales department here on July 29. The…read morevehicle was delivered to me with a broken air conditioning system. Because I purchased an extended warranty at the time of sale, federal law under the Magnuson-Moss Warranty Act dictates that this vehicle carries an implied warranty and cannot be treated as an 'As-Is' sale--making the dealership fully responsible for fixing this pre-existing issue. Despite this, the general manager of used car sales, Felipe Portillo, completely lack's to respond or offer a repair solution. It is entirely unacceptable to ignore a customer who just spent a massive amount of money on a high-end vehicle. Their complete lack of accountability and absolute refusal to communicate after taking my money is shameful. Fix my A/C.

Very good treatment from Camila and JJ, great professionalism and no complications…read more 100% recommended.

I brought my 2022 Audi A4 to Audi Tysons Corner after multiple warning lights appeared, including a…read more"Drive System Malfunction" message and a check engine light. The vehicle was still driving normally. The dealership diagnosed fault code P016900 ("Incorrect Fuel Composition") and charged me approximately $229 for diagnostics. However, no physical fuel testing, fuel sampling, or injector testing was performed. The diagnosis was based primarily on electronic fault codes and clearing the codes. At the same visit, I was presented with a recommendation for a fuel injector service costing over $600. Later, during the consumer complaint process, the dealership stated in writing that there were no diagnostic indicators of injector failure and characterized the injector service as preventative maintenance rather than a repair tied to a confirmed defect. What concerned me most was that the dealership strongly implied poor or contaminated fuel was the issue while later admitting in writing that they do not perform fuel quality or contamination testing. Afterward: - the vehicle continued operating normally, - an independent mechanic later found no fault history, - and the vehicle passed Virginia emissions and safety inspection. I filed a complaint with Fairfax County Consumer Affairs. The county specialist handling the matter took the complaint seriously, requested additional dealership responses, and even asked the dealership to consider a refund or partial refund. The dealership declined. My concern is not that a fault code existed. Modern vehicles generate fault codes all the time. My concern is that conclusions and expensive recommendations were presented without confirmatory testing, while the actual diagnostic documentation did not demonstrate that the full Guided Fault Finding process outlined in Audi technical procedures had been completed. I encourage customers to ask detailed questions about how diagnoses are confirmed, what testing was actually performed, and whether recommended services are tied to verified defects or are simply preventative maintenance recommendations.

Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

**Very disappointing experience with a used car purchase**…read more I purchased a used car from Ourisman Honda at Tysons Corner, and unfortunately, my experience has been extremely disappointing. Within the first two months of owning the vehicle, I experienced multiple problems, including a serious issue with the transmission. I brought the car back to the dealership because I expected them to stand behind the vehicle they had sold me and help address the problems. What frustrated me even more than the mechanical issues was the lack of communication from the dealership staff. I had to deal with the uncertainty and inconvenience without receiving the level of communication and follow-up I expected from a dealership. Buying a used car is already a significant financial decision, and when major problems arise so soon after the purchase, communication and customer support become especially important. Unfortunately, I did not feel that my concerns were handled with the attention or urgency they deserved. Based on my experience, I am very disappointed with Ourisman Honda at Tysons Corner and would not recommend purchasing a used vehicle from them without being extremely cautious and having the vehicle thoroughly inspected beforehand.

Hats off to Carlos Coreas and his Service Department team at Stohlman Subaru…read more My 2025 Outback was suffering from a recurring parasitic drain of the battery. The Service Department of the dealership I'd bought the car from sends you into voice mail hell, promising a return call that never occurs. After two consecutive days of requiring jump starts, the car was trucked to the nearest Subaru dealership - Stohlman on Route 7 in Vienna. Carlos and his techs worked diligently to determine and rectify the root cause. I was kept well informed throughout the process. They were at all times professional, courteous and communicative. I cannot recommend him/them highly enough. As for that other non communicative dealership from which I bought the car, that will be a Yelp review for another day.

Mr.Lee actually thanked me for insisting that my car be inspected for a iSight problem I was…read morehaving, even though he removed the residue on my windshield that was probably contributing to the problem; the battery was having an issue. So, they replaced it. This was the day before Thanksgiving, & they had to go across town to get me a new battery. I was traveling to visit family. I felt much safer, on my return trip!

I would give more stars. My VW convertible car's engine light came on when I was out of state…read more Stohlman's went out of their way to make an immediate appointment for me. Of course when I got there the engine light was suspiciously silent. However they ran diagnostics and sent pictures showing my breaks (which had been feeling off) were in need of repair. They fixed the breaks, changed oil, put in fluids and whatever else goes on with a check up. They recommended new tires soon. They finished all the work in one day!!! Picked me up about 30minutes away from the dealership (just six miles but you know-upper VA/DC traffic.) and charged me less than what I expected for the entire deal. Every single person from receptionists, to mechanics, to appointment staff to driver was kind and considerate. I am quite pleased. Dealers and car repair people are often maligned. Go to Stohlman, you will not regret it. I am soon moving up there part time. You can be sure I will return.

I walked in with two bum keys. I was thinking that it was going to cost me an hour leg and I would…read morehave to wait for days or hours. Sam kang and one of the other reps whose name I didn't get unfortunately who was very nice. Took my keys and gave them back to me in less than 15 minutes! And they both work I cannot believe it. Thank you so much stohlman Volkswagen!

This is for GMC service especially Carlos and his minions. Liars. Frauds. Scammers. My GMC Acadia…read morehad 66,000 miles. I smelled exhaust and heard a rattling sound. Took it in, they told me both Catalytic converters needed replaced for over $4,000!!!. I know those typically don't need replaced until around 80-100,000 miles if at all. I asked if my extended warranty would cover it. NO, sorry they said. I asked if the warranty under FEDERAL law would take care of it. NO, sorry they said. I called B. S. and said I wanted my car back. They tried to convince me that I would not pass emissions, that is wasn't safe, etc etc etc. SO, I took it to another GMC dealership and guess what, it WAS/IS COVERED under my warranties!!!! THIS IS CRIMINAL. WHO was going to pocket my $4,000! I have all the paperwork proof and I'm willing to share it! I didn't trust them because I also went to them the year before for an oil change and inspection and the guy said your front brakes are really low and you should replace them for $900. I said gee that's funny because I just had new brakes put on last month at another shop! Liars. Frauds. Scammers. They think women are dumb and will just do whatever they say. But some women know better. Don't trust them and go elsewhere!!!!

I arrived at this dealership with pre-approved financing and accepted the asking price without…read morehaggling. I expected a straightforward transaction. Instead, the staff engaged in deceptive financing tactics and wasted hours of my time. ​Deceptive Financing Tactics: I explicitly declined their financing, yet they sent multiple staff members to pressure me into doing a hard credit pull. They eventually handed me a form to fill out, which I stopped completing once I realized they had disguised a credit application as standard paperwork. ​Unacceptable Vehicle Prep: After signing, they held me up for two hours to 'detail' the car. When it was finally handed over, the exterior was splotchy and the car smelled strongly of spray paint. Khalil Abdullah, you don't have to lie to make sales.

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.