Horrible customer service ! If you can go any where else I highly suggest it ! Can't answer question just say go to the computer and fill out everything. read more

Picked up my Glock 43x from them. They have great deals and top notch customer service. read more

Primary Arms - Guns & Ammo Near Me - Houston, Texas

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Julian R's review is correct. During covid their response was extremely counter productive. They should have just shut their doors and liquidated. read more

Primary arms sets the gold standard. They have quality products at competitive pricing that is ALWAYS in stock. Not to mention that FFL transfer's are $20 flat fee. As a gunsmith, I take advantage of this and purchase 5+ lower receivers. Academy charges $40 per receiver!!! Lol... thanks to the folks at Primary Arms. read more

I had a Handguard delivered from primary arms and it was a Wilson combat handguard, upon receiving the handguard it was obviously either used or messed up with gouges and scratches. I took it into primary and they exchanged it no issue, then I had another issue as it was past their sale time and I couldn't get another handguard. They worked with me and got me one available at a great price! Will definitely be retiring for everything needed future wise! Great company with amazing customer service!!!! read more

Excellent prices, fast shipping and courteous service . I would highly recommend this online provider. The prices are very reasonable and the quality of service is very good. You'll receive your order with in 3 days. read more

Fabulous place; their new location allows for faster service and more items instock on demand. My husband orders will call from them all the time and then I can go pick it up for him. Great service and great to the community always donate to the Rosharon Volunteer Fire Department! Thank you for your continuous support! read more

I've had mixed experiences with Primary Arms. My very first experience was truly awful, I purchased an optic that was misrepresented to them by their Chinese manufacturer and I had to go through a considerable hassle to return it; I then wrote a blistering review of Primary Arms. I apparently hurt someone's feelings (welcome to the world of business, children) and then Primary Arms contacted me requesting that I modify my review on the basis on something other than their performance. Are you kidding me? Fast forward a couple years. I decided to give them a second try. This time I was pleasantly surprised and I reviewed as such. So I figured, well, maybe they have their act together now... Nope. I made a purchase that was quickly charged against my account, they eventually shipped it, they charged exorbitant shipping rates (FedEx Smartpost) and now the purchased items are in limbo. The FedEx status shows "delivered" and the USPS (Smartpost for those of you who don't know is a FedEx/USPS combo service) status shows "waiting for the package" and Primary Arms, true to fashion, won't reply to inquiries. So, now I'm wasting what little free time I have dealing with an issue that should not have occurred to begin with. I'll simply begin dealing with it by writing as many negative issues regarding Primary Arms as possible and retelling my Primary Arms experiences to friends and associates. read more

I can't believe a company that is so flooded with orders doesn't work the weekends. I've been waiting for my rifle for 21 days and it hasn't even shipped yet. I called them to cancel my order and that was slow too. Funny how gun rights activists complain about the length of background checks but I could have done it 5 times before primary arms delivered my rifle. They seem to have great products but it's crazy to think it takes that long to ship something. There's no way it should take this long. You simply put the address on a box and ship it. I'm confused as to why it's so slow. I could have gotten a gun in New York faster than ordering it on here. read more

Great company with covid and christmas, ordered twice in the last week. Paid for the cheapest fedex shipping option both times i was not disappointed at all. First order was delivered in 2 days and second one in 4 days. Amazing fulfillment team that is obviously working nonstop. Great people to work with. read more

I will NEVER order from this company again. I have ordered online from about a dozen different gun companies and this company is by FAR the worst. It isn't even close. The have ZERO customer service. Can't get them on the phone. Can't chat with them and it takes them over a week to answer an email. I ordered an item several weeks ago that was represented as being IN STOCK. It still says "Pending Fulfillment". I have absolutely no way to determine WHEN or even IF I will receive my item. My advice is to stay clear of this company. I wish I read reviews before I ordered from them. read more

I now purchase all my optics from PA. Which seems to be quite a few lately. They have great prices great Customer service and by far the best processing of any gun supply store. Every time I order it ships the same day or within 24hours. No Covid excuses from them or low staff or whatever Bs people are saying these days. Do not hesitate to order from them. They are the best in my opinion. read more

Website says they're open and there may be a line to enter. When you arrive the store is actually closed wasting people's time.

This place has one of the worst customer service. Took a month to get a firearm that was shipped to this place from third part for FFL transfer. Don't give your business to this place. They don't respect your time. read more

Even with COVID going on I've ordered from PA twice in the last week (I forgot to add a few things to my cart on the first order) and both orders shipped on time and they both got to my house within 2 days, I did pay for expedited shipping but one of the orders I placed at 10:30 pm on a Friday and I woke up Saturday morning to an email informing me that my order had been shipped. I will absolutely order from PA in the future. read more

James in retail = the GOAT. I was passing through town driving home to Dallas and decided to stop by. I had seen some reviews of a particular scope that they ended up having on their discount table.. long story short, I ended up with an amazing optic for an insanely good price. James quickly figured out I was a first time customer too and helped me, answered all my questions, and even gave me an additional discount as a "welcome to our brand" type thing. He gave me such a great first impression of the brand! I will definitely be coming back to PA for my next build!! read more

This company knows how to run a business. They do what they say they will without any need for excuses. In this difficult business environment that has seen many firearms related business's flounder, Primary Arms has kept up their high standards. read more

Re: online ordering. This company is just classy. I chose them because of the reviews that said fast shipping. Holy cow, as soon as I placed my order - at 11pm at night - I received a pop up saying my order was shipping the next day. I was also informed of guaranteed delivery through Norton service...free. And speaking of shipping, they offered a lowest cost option that only takes about 1.5 days longer. Shows respect for their customers. The best surprise was an option right after placing the order for a pdf of the sales order. I've never seen that, and I am impressed. What a time saver for me. With this kind of professionalism and the quality products they carry Primary Arms will be my first online stop. I just wish I could visit their store! read more

Very honest, hard working company. I received a chipped up Nickel Boron BCG from Aero Precision via Primary Arms. I sent in the pictures of the chips to their info email and contacted them via phone the next day. I spoke with Nate about it and he emailed me a return label and covered my shipping fees on the next order. Nate made the process extremely smooth with no questions asked. Extremely polite and professional attitude when dealing with him via phone call. I wrapped up and shipped out the Aero Precision BCG and ended up purchasing a FAIL ZERO Nickel Boron BCG instead. Primary Arms honored the same 2-day shipping rate as my last order but free of charge this time. The FAIL ZERO BCG is perfect! I was very pleased with how professional this company was when dealing with them via email and phone. Very fast shipping and very quick response times. Thanks again Primary Arms, TX. read more

Love this place! Super friendly and easy to deal with. Every issue I've had has been of my own doing and they have given me assistance each time with paperwork and orders I've placed and somehow messed up! Only place I go for firearms! read more

Primary Arms is still amazing even with government shutdowns and closures. Thank you for keeping our homes secured! read more

Primary Arms - Delivered as quickly as you need it, excellent service! - Guns & Ammo Near Me - Houston, Texas

I can't visit Primary Arms as I'm not in TX, but their customer service is top notch, so all I can attest to is online sales and service. Ordered a trijicon rmr on 4.22.18, five days later 4.27, that same rmr is sold on sale with a jelly fish cover (by Strike Industries). I didn't know the jelly fish covers even existed let alone were available. I send PA an email asking if I could get one of those jelly fish covers mailed to me, (me paying for shipping). They answered back promptly (a few hours later), and said they'd be happy to send out out. A short time after that (hour +), I get an email with tracking info. PA didn't charge me for the cover, didn't charge me for shipping. Its this kind of customer service that builds relationships and keeps me coming back to purchase more stuff from them. BTW, they have really competitive prices, a wide selection of products, and really good customer service. read more

I had tried for months to get an RS Regulate AK-307M lower rail and finally snagged one from Primary Arms (PA). Even though UPS botched the delivery process and it was returned to sender, a PA employee named Leslie worked with me and it was shipped again free of charge. Leslie was super helpful and I now have the item in hand. Now to somehow get the upper rail... Thanks Leslie and PA! read more

Love love love this place! I've been ordering from this business since I found out about them in 2011. The customer service is second to none. The inventory is vast and always being updated. I've place MULTIPLE orders over the years and on more than one occasion, the items showed up before I remember I ordered them. The one time I had to return an item I purchased, they worked with me and made things right. Shop here! You won't regret it! read more

Ordered an AR-15 lower. Due to some complications, I needed to have it returned and sent to an FFL dealer in my home state. After extensive emailing with two different staff members, we had a plan worked out. However, instead of following through with the plan, Primary Arms just refunded me instead of sending it to the new FFL. They told me to just order another one... Except for it's been out of stock for 6 months. Extremely disappointed. Won't be ordering again. read more

My wife wanted to purchase her first rifle. I suggested Primary Arms since I have made purchases from them before. The process was so flawed when trying to get the rifle my wife wanted. It stated on the website that in stock. It took over a week for the rifle to come in. When my wife got there to submit the paperwork for the rifle, the representative said she filled out the information wrong and to come back. We then decided to go to our local shooting range, where they had the same weapon. She filled out the paperwork with the same answers and was done in 15 minutes with her new purchase. We then looked on our credit card and saw that Primary Arms submitted an unauthorized charge to my Amex for 2 magazines that were never purchased. Spoke to a rep who did not do her job with the removal of the charge. Then, I spoke to Adrian, who lied about sending an email confirmation to remove the charge after he confirmed the charge was a mistake and fraudulent. Had to call Amex to reject the charge and all other future transactions with Primary Arms. This was the worst experience from not one, but to individuals who could not perform their job duties in the correct fashion. We will no longer do business with this company. read more

I bought a castle nut wrench from them at their old location, good product, no complaints on the service. Recently i bought a radical firearms upper from them at their new location. I called early in the morning to see about the in store pick up, somebody answered right away and answered my questions. Great upper. Next I purchased a spikes bcg and a charging handle. Once again, customer service was great, picked them up the next day. I've been telling guys at work about them, so I yeah, I definitely recommend them to anyone looking for anything firearm related. read more

Primary Arms - My new Spikes bcg - Guns & Ammo Near Me - Houston, Texas

I have had the pleasure to work with Lyle Y and Jonathan S on different orders and I appreciate the time they took to look into and resolve my order issues. Keep up the great customer service. Will definitely keep ordering from Primary Arms for my firearms need. Cheers read more

Ordered the Fox Trot Mike 5" bbl, M-Lok handguard, 9mm AR (Glock Mag compatible) pistol with SBA-3 brace. Topped it with a Sig Sauer Romeo 1 3 MOA reflex sight also from PA. Great little shooter, great customer service, looking to buy more soon! read more

Don't ever ever buy any parts from this company, I bought a free float hand guard for my ar and they give me a crack one and a lot of scratches on the front and back, this Steve told me to wait for another 5 days for the return of the product and another 5 days for the delivery, what the heck. Not worth of my time, thanks but no thanks read more

Customer Service Supervisor Darrell G just took 20 minutes out of his crazy day (highest demand ever) to call me back about an email from the day before requesting help with a problem/error on an order that was in process which I was worried would get shipped requiring a return or some such. He counseled me on all my options and was so patient and helpful, it was amazing. Great guy. Will most definitely buy from Primary Arms next time, probably very soon. read more

Order on computer then they call your name and you pick up your order or you can order from home and they ship. Friendly staff.

They could find a way to tell the public the store front isn't open for regular business.. I wasted time going. Gentlemen tells me hey order online and it will be ready in store in 2 hours. I order online and waited 24 hrs just to go back and order still not ready. More time wasted! I could have easily went to academy or bass pro but wanted to try out Primary Arms.. It will be my last resort next time! Oh and I'm still waiting on my order as I type this! read more

This company has a known record of being scam artists when it comes to purchases and returns. I finally saw it first hand on a recent order. I ordered and paid for a pair of Geissele BUIS but instead, received Troy Battle sights. When I brought it to the attention of their customer service it took 6 days to get a return authorization. Now 2 weeks later this trashcan of a company is trying to tell me I switched the geissele buis for Troy buis. What sense does that make? They are a $10 difference in price lol. Both are $200. So with that said, don't expect any honesty nor assistance from them once you've paid. I currently actually have a dispute with them via my bank and I hope that these pos losers flounder after the COVID/election scare. Good riddance. A bunch of jokes working and running the place read more

I've only ordered from them online but I've been impressed. Product and shipping prices are fair and they have great sales and discounts. Shipping times have been outstanding. Communication via email has been prompt. I wish they had a store in San Antonio. (Or maybe I don't? haha) read more

Do not order from this company. Primary Arms has the worst customer service of any online retailer I have ordered from. I placed an order on December 29, 2020. When the package arrived, one item was missing. No damage to the package, the item was simply missing. Well Primary Arms doesn't answer their phones so that option wasn't available for a quick solution to my problem. I have sent a number of emails over the last month and it always takes them at least 5 business days to answer and they keep coming up with new excuses for why they haven't issued me the $126 refund for the missing item yet. So now it has been almost a month and I still don't have a refund for the missing item. Do yourself a favor and avoid buying from Primary Arms. I have been a loyal customer for many years but after this terrible experience, I will not order from Primary Arms again. read more

This is an extremely disreputable merchant. They will not answer their phone, will not return emails, and blame everything on being busy. Stay far, far away, there are much more reputable dealers to do business with. read more

Primary arms is a horrible company that does not respect the active-duty military. Would not recommend this company to ever go to. Management does not do what makes sense. If you ever do a FFL there, they will hold your gun hostage even though you paid for it and make your life hell. My personal experience since they moved to their new location. They must be under new management as they used to be good however there's been a 180 in the wrong direction . LCDR Dustin Walker, United States Navy read more

Might be good to list that your store isn't open to the public. Just drove an hour and could not walk in the door. Thanks

My son recently ordered a gun from them. And it was in stock. They said the would ship in 5-7 days for FFL deals. He has an order number and was told even if it shows up out of stock. His was there at the time he purchased even sent an email stating this the gun was ordered on 8-26-2020 it's now 9-4 -2020 and nothing the charge is still pending on the credit card. Poor communication and service read more