JJ's World Trade Auto Sellers is definitely the best kept secret in New Haven. It should be named…read moreWorld Trader Auto Fixers. He is VERY knowledgeable, patient and diligent in his work. If the job takes time and attention, he lets you know up front. When I have any vehicle emergencies, and I have a lot of them, JJ is only a phone call away. Sometimes he thinks of things I never would, and the problem is solved. Take your car to JJ. You wont be sorry. He cracks jokes too.

Just had my 2008 Toyota serviced here and couldn't be happier. Honest fair and efficient work by…read moreguys who know what they're doing. You can't go wrong with World trade.

My husband and I recently purchased a used CX-9 from Modern Mazda, and we had an excellent…read moreexperience working with Bert. From the moment we arrived -- and throughout the following weeks -- he was patient, helpful, and incredibly easy to work with. Bert was warm, professional, and never pushy, which made the entire process feel comfortable and low-stress. We had to stop by after my workdays with our baby, and we were always welcomed without hesitation. That level of flexibility and kindness really stood out to us. He took the time to answer all of our questions and was always quick to follow up if he needed to track down additional information. We visited a some other dealerships during our search, and many of them tried to add aftermarket parts, extra fees, or showed us cars that didn't feel trustworthy. In contrast, Bert and the team at Modern Mazda made us feel confident and at ease every step of the way. At one point, my husband stopped in without an appointment, and Bert made time for him right away. When it came time to pick up the car, we were running behind, but Bert and his sales manager were accommodating and made sure everything went smoothly. We love our CX-9 and truly appreciate the straightforward, no-pressure experience. We'll definitely be returning to Modern Mazda for future maintenance and highly recommend asking for Bert if you're in the market for a car.

I had a truly horrific experience with Modern Mazda. A few months after purchasing the vehicle we…read moreimmediately had issues with rodent damage. The car was seen and the technicians insisted they didn't see how rodents were entering the vehicle and sent me off. Not too much later I had another occurrence where they chewed up the interior of the car and we returned and filed a claim. Once the part came in we brought the car in to be fixed where they finally found the place of entry for the mice but it was too late, the entire underside of the backseat and all the wiring was chewed up and destroyed. This turned into a month+ long project. My car was in the shop for 25 days before we were ever offered a loaner vehicle. I received mixed messages regularly regarding the status of the job and was told multiple times the car was ready for pickup just to be delayed another week, then another week. When we did receive the car back it was in HORRIBLE shape. It was left stained inside and out, with missing pieces and an ill fitting gasket. Where's the oversight of quality of work being put out? The same day we picked up the car, we had to return it so they could fix the poorly finished job. Once I picked up the car yet again, I took it home to realize pieces of the seatbelt were missing. Again, WHERES THE OVERSIGHT? Not to mention they had cut or snapped the car seat covers I had personally purchased for this vehicle. When I brought the car back for the fourth or fifth time, they couldn't fix the seatbelt issue and asked me to come back AGAIN in another few days. The manager was present when I returned, but walked away, no apology or acknowledgement of the shortcomings of his business. My experience was so horrific I ended up selling the car altogether. I wish I had listened to my friends who also had a poor experience here. Please head this warning.

Definitely not your typical car buying experience!…read more I found a car here online that I was very interested in seeing and set up an appointment with Caroline. The next day I drove two hours from out of state to view and test drivr the car in person. When I arrived, Caroline greeted me and mentioned they were putting new brakes and rotors on the front and that it would be ready very soon to drive. As it was close to lunchtime, the employees were all setting up a group order from a fast food restaurant, and after Caroline learned that I was a huge pizza fan she personally ordered and bought me a large pie from a local spot. Who does that? One of the sweetest genuine people and what a super thoughtful gesture. She said I needed a large to take some home for my family to try. I proceeded to have lunch with the staff in their break room and enjoyed great conversation - mind you I have not purchased the car, let alone test drove it- and they were treating me like an old friend! At one point I joked that I would just come back daily for lunch! After a belly-full I test drove the car and Caroline made sure to let me feel the car on the hwy as well as city streets. I got to meet the owner (Phil) as well, and the hospitality continued throughout. After making the purchase, Phil said he could pick me up from the train station if I wanted to come back up to drive it home. I decided on shipping it, and Caroline went above and beyond to find a shipper and help coordinate- something that was not even their responsibility! She was extremely thorough and organized all the documents I needed including the papers for titling in my state. There was a delay in shipping partially due to the holiday weekend but Caroline continued to help by putting pressure on the shippers and even seeking potential alternatives if needed- amazing A+++ service! Folks- this place overflows with customer service. From the first second that I walked in til the moment I left, everyone I saw greeted me, spoke with me, made sure I was comfortable and contributed to the most stress-free car buying afternoon ever. Sell them your car, buy a car, have them locate a car for you- whatever you do, it is worth the visit! So refreshing to see a no haggle, no pressure, genuine experience in today's age.

I bought a 2010 Nissan Rogue. After not many miles because of the COVID I brought it for an oil…read morechange and asked to check it because it was making a little noise. Needs drive shaft, sway bar link, possible cracked gas tank $2000. Called Phillip he could fix it too for a little less money! They had to of known these issues. I am a senior on a low fixed income and was totally taken advantage of.

I kept putting off getting a car because I didn't want to deal with the runaround that dealerships…read moreput you through and I feared being ripped off. Randy changed that experience for me. He took the time to coach me through finding the right car, walked me through the pros and cons of leasing vs. financing, and explained every possible option in a way that made sense. Thanks to his guidance, I ended up saving several thousand dollars compared to the "best deal" I thought I could get elsewhere. I can't recommend Randy enough. We don't know each other personally, but he genuinely looked out for my best interest and made sure I got the best deal possible.

Hiring Randy was the best decision I've made this year. I called him for the first time last…read moreThursday and ONE WEEK LATER, I have a new car, saved thousands of dollars, and never had to walk into a dealership. He found the exact car I wanted for significantly less than I was previously paying. I've already referred multiple friends to him. He walked be through the entire process and made the whole thing enjoyable and easy!

This place will repair your car and will repair it at a fair price. You don't need to worry about…read moregetting ripped off. That is as much as I can say for a compliment. Customer service in my opinion is not good at all. This is just my personal experience, just the basic thing like remembering your phone number they don't do that right. They write your phone number on a piece of paper in front of them and never remember to call you. I had to give them my phone number every time I go there. I got my car repaired there 2/23/2011 and I had to call to find out the status of my car, no one bothered calling to let me know it was done or even call me to let me know what the repairs will be. They did extra repairs without my knowledge, I am glad they did what they did, but they should have at least called me. Also, my car needs another part, I asked the person there to look the price for me and call me to let me know (on 2/23/2011), you guessed it, no one called. I went there yesterday 3/16/2011, in person, to ask the same lazy guy there to call to get the pricing for me. He took my name and number on a piece of paper and said yeah definitely he would call, I was 99% sure he wasn't going to to do it, and hence, the motivation to write this review. I didn't even step out of the door, he immediately return to a conversation with his buddy in there, in a way of him showing me I was annoying him. I didn't think an auto repair place that you have given them plenty of business in the past will get annoyed at you potentially given them more business. Well, that is my view. I did not get a call (I waited all day till close of business) and that means they don't care. I prefer a place with better service, and at minimum, will take your phone number only one time and will remember to call. There are plenty of auto repair shops out there that have better service with better people. I would NOT return back to this place and give them any business. If you value good service like I do then this may not be the place for you. This has been my unique experience with this place, if others have better, great, but I did not. The lazy person they have in there working for them just cost them a customer, if they don't care about that then they should not be in business. Thanks to Yelp, you can easily search for a place with a good reputation. I've noted this and would save completely unnecessary headaches by going to places that are not very good.

Our daughter goes to college in Hamden and we wanted to purchase her a car for the school year,…read moreproblem is, we live in California. No problem here, Rich Jr. walked our daughter through the process, helped her purchase the car without us and then told her to come by through the school year to keep her car in great running condition. Rich Jr and his dad have been in the area for over 30 years and they truly exemplify what a Family Owned Business should be! If you need a good used car, visit R&N Motors.

I moved to Litchfield county 11 years ago. Since then, I haven't done any repeat business with…read moremost concerns up here except for Prime Sales. While most people up here are greedy. The Prime boys and their staff are nothing but professional, helpful, caring and proficient. My wife is a nurse at Danbury Hospital and relies on her vehicle to get her to work everyday. Whenever she has a concern, she'll call Danny and he fits her service in ASAP (or, STAT if you prefer) and checks the vehicle thoroughly. She's never missed a day because of Danny's management and Todd's expertise. I've bought more than one vehicle from Prime Sales and as long as they have something in stock when I'm looking this is where I'll go. They are not greedy. They care about their customers and treat us all fairly. Hey, I was just disappointed that at the beginning of the lockdown, I needed a truck and they didn't have one. So, I was forced to find one elsewhere. Unfortunately, I payed retail plus, plus...got a bad deal and worse financing (so please don't use Blasius North in Torrington). I learned my lesson. These guys are the best.

Just recently bought my 4th vehicle from prime. Everything went smoothly just like the other times…read more What a great team! They did everything they said and more. I would never go anywhere else!! Thank you Dan and the office girl Kelly. You guys are awesome!!

A Volvo dealership that doesn't know about the cars they sell ... purchased a used radio for my…read morebrothers Volvo and it happened to be stuck in French everywhere I read says to go to the dealer or get software I called gengras and the guy had no clue what I was talking about and even tried to lie to me learn about the cars you sell or you shouldn't be selling them

The last few times we've come, service has slipped, alot. An oil change used to consist of new…read moreoil, filter, inspection, vacuuming, and exterior wash for $40. With the coupon on their website you could get out the door for $35. Over the last 6-12 months it's been a hassle to schedule an appointment, i leave messages and don't get a call back. Oil change has gone from $40 to $58, and this time they didn't vacuum or wash. Time to find another shop to service my vehicle.

I wouldn't recommend buying a bicycle from these guys. I unfortunately bought a car from them last…read moreyear and definitely wish I did a little more research. It was a horrible experience to say the least. From them working on "holding" the car for up to 2 weeks one time, only to get the car back with the same issue, twice! To a litany of other problems with the car.. They tried to dissuade me every chance they had my car. I'm assuming in hopes I'd get tired of their games so they wouldn't have to keep putting $ into it, after the sale. I'm guessing they pretty much go from the auction to the sales lot. I'd be surprised if a mechanic even looks at them, other than to turn off "reset" the check engine light that is! Buyer beware! Take someone with you to look at the car or make plans to have it looked at... or better yet, TRY ANOTHER PLACE

Julian was so awesome!! My husband and I were afraid that with our credit scores we would not get…read moreapproved. Julian not only approved us, be he gave us a great interest rate with a payment that was less than we expected on the exact truck that we wanted. I could not be more happy with Julian and we will be life long customers for sure! Thanks again Julian!!