I recently purchased a BMW X5 with the M Pro Kit and Shadowline Package from BMW of North Haven --…read morea car I've had my eye on for months. As soon as I saw it available, I knew I had to act fast. From start to finish, the entire experience exceeded my expectations, thanks to a few standout team members who truly made the difference. First, I want to recognize Elina, my first point of contact. Buying a new vehicle can be nerve-wracking -- especially when you're worried about being taken advantage of -- but Elina made me feel like I was talking to an old friend. She was kind, easy to chat with, and genuinely made me feel at ease. We even bonded over our love of dogs, which made the experience feel that much more personal and relaxed. She's the reason I felt confident enough to come in and test drive the car on my own, something I've never done before without my husband. Her warmth and professionalism are truly an asset to the team. When I arrived, Elina greeted me with a smile and introduced me to Kahled, after listening to the type of personality I'd feel most comfortable working with. Kahled was incredibly respectful, patient, and thorough. He walked me through the car's features, answered every question, and never once made me feel pressured. He gave me space to decide what was best for me -- which is so rare and refreshing in car buying these days. His professionalism and good manners truly stood out. Once I made the exciting decision to purchase the vehicle (after talking it over with my husband), I was introduced to Ben in finance. He was helpful not only with my loan but also with getting a refund on a warranty from my previous car. Ben was relaxed yet professional, and made me feel like I was chatting with a trusted friend at the kitchen table -- calm, easygoing, and informative during a big life purchase. Bonus points: we had a great conversation about dogs, which made everything even more enjoyable. Lastly, I want to thank Michele, my BMW Genius. I shared with her that I sometimes have trouble retaining technical information, and she was so kind and patient. She walked me through all the high-tech features of my new BMW in a way that was easy to understand, and never made me feel rushed. Her sweet and thorough approach made a huge difference. To the entire team at BMW of North Haven -- thank you. This wasn't just a car purchase, it was a genuinely enjoyable experience because of the people involved. You've earned a customer for life.

I'm sorry others had the experiences I'm reading. I had none of that. Jesus took excellent care of…read moreus, attentive to timing and needs, hooked us up with the car I wanted, at the pricing and payment I desired. That said, I walked in realistic. I did my research, I knew what I had to offer, and what I was willing to pay. This could not have been any easier. Left with my brand-new-to-me Beamer within three days of walking through the door, including Sunday when they're closed. Crystal in finance also über helpful and got the ones and zeroes right where they needed to be. Spectacular service, and so stoked about my new whip, with an ask to keep an eye out for the princess' new vehicle when the time comes.

PJ is the man to see! I've bought 3 vehicle now through Mercedes North Haven , 2 Mercedes Vehicles…read moreand 1 Diesel Truck. And I absolutely loved my experience and Vehicles!

Bought a car from here with 30k miles, you'll think it's new... 12 hours of owning the vehicle…read morecheck engine light came on and i had to pay $1,000 just from having the car less than a day. do not buy from here

My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

If I could give zero stars I would. A few months after buying a car from there my windshield had a…read moreleak. I brought it there to have it checked out. I was told it wasn't covered by he warranty which is fine. I could contact my insurance company right see if they would cover it. OK fair enough. The problem is that he refused to even look at it. He rudely told me the windshield needed to be replaced and wouldn't even look at it to see if it could just be sealed since it was a very minor leak. Once you buy from them they could care less. I will never bring it back there unless warranty covers repairs!

I am so happy that I found Land Rover in North Haven…read more After visiting Fairfield Land Rover, where I live, we almost decided not to buy one. It was a dismal experience. We then went to Mercedes, Infiniti, Porsche and BMW but the experience at Land Rover North Haven was the best. Gina was so sweet and prompted me to Bill, who provided me with immeasurable guidance. Ken was determined to help me, and fair in his pricing and negotiations. Most importantly, once we purchased the car, we were treated with excellent service. Bill took me through every aspect of the car, he is truly an expert. With the complex features on high end suvs, it's extremely important to be helped by patient and knowledgeable people who are not just interested in a quick sale. Since I live in Fairfield, they even offered to drive the new car to me! When you work withLand Rover North Haven, you are working with professionals. It's a well oiled machine! I love my new SUV and hope to buy another car from them soon.

I brought my car in for an oil change and mentioned that my car had been leaking oil. It was…read moreobvious as there was oil all over the undercarriage shield and the car reeked of burning oil after driving it. They changed my oil and said that there was no evidence of an oil leak and that I should be checking my oil in between changes. The oil spots where ever I parked were just in my head, I guess. Fast forward to 2 days later...I notice the shield hanging down, so I brought it back to them and I was told that they didn't replace all the clips to hold it on. It was a simple job and they couldn't handle it. I will never bring a vehicle there again. When I brought it to another mechanic the oil pan was not tightened and the oil pan plug needed a gasket.

I like to support local businesses, and the front desk folks were personable and I had a good…read morefeeling about the place. However, their work was sub-par, their hours are inconvenient, and the mechanic was dishonest.

Recently I had work done on my car which included having a tire replaced and the other tires…read morerotated. Three weeks later an error message came up in my car saying I needed to check the air pressure on my tires. I did. The next day I received the same message to which I put air in the tire again. The day after, the message appeared twice-once in the morning and later that night. Of course I was puzzled and spoke with my daughter after putting air in the tire again. She suggested I take the car to a tire store, get it plugged because obviously I had a nail in it; it would be cheaper. I knew I could not afford to purchase another tire for the truck at that moment. I spoke with my granddaughter and she convinced me to take it back to the dealership since I'd always talked about how I always received great service with them. I called North Haven Volvo and made an appointment and was seen that day. My son took my car since I was unable to get off from work and I told him to ask for Steve since that was who I initially spoke with. My son took my car and they found a 2 inch screw lodged inside the tire. My son was told had I driven on it a few more hours, the tire would have burst. Because the tire was still under warranty, they replaced the bad tire with a brand new tire and I was not charged for the labor or the tire! AMAZING!!!!! Later on that afternoon, I received a follow-up call to see if I was pleased with the service and if I was experiencing any problems. I explained that this dealership and service area had exceeded my expectation as a customer and that I appreciated their help. THANKS VOLVO - NORTH HAVEN!!! Doe Haywood

I ended up filling out the paperwork myself, took me 10 minutes. Should have just done that in the…read morefirst place. Wasted more time chasing Gengras only to find out they never submitted the request for refund.

Called Vertucci about a wheel bearing price. Given a verbal price for around 650. Ended up getting…read morejammed for 950 out the door and there were electrical problems when I got the car home. Never trust this place again.

I went to Vertucci Automotive for the first time today & became a new satisfied customer! Had gone…read moreto the Audi dealer for an oil change, and was told my rear shocks on my Audi S5 needed to be replaced (after ~24k miles?). Quote was nearly $3,000. Joe and crew found only a very minor issue and resolved same day - for no charge! I'll be coming back for future repairs.