1. Prime Cleaning Enterprise

    1. Prime Cleaning Enterprise

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    Prime Cleaning Enterprise

    4.8 (53 reviews)
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    Response time

    1 day

    Response rate

    100%

    Services - Prime Cleaning Enterprise

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Prime Cleaning Enterprise Photos

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    Recommended Reviews - Prime Cleaning Enterprise

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    Dirt smeared blinds
    Barlee B.

    I needed a full deep clean on short notice. I had construction done on my home and I was staying at a hotel and wanted a full deep clean prior to moving back in. Tony was very accommodating and fit me into his schedule with only two days notice. Easy to communicate with. Unfortunately his crew of two maids, Karla and Dora didn't even do 25% of what I hired them for. I left for the three hours and returned to find they only vacuumed and cleaned two showers. Mirrors were dirty, nothing was dusted, appliances weren't cleaned, window sills still had dead flies, cupboards dirty...I could go on and on about what was still dirty...literally everything! My sink still had dried toothpaste. I also noticed everything was in disarray. Books on my shelf were laying sideways and everything was out of place. They didn't even wipe down the kitchen table but left the chairs sticking out 2 to 3 feet. I was beyond disappointed because I had finally been able to move back home and just wanted a clean home to come home to and finally get a good nights rest. It was so bad it seem like it had been done on purpose. I went out of my way to thank them and be super nice and told them if they need anything don't hesitate to call me while I was gone. I texted Tony and sent him pictures. He expressed his disbelief and said this was the first time it had happened. I find that very odd based on his proposed resolution. His resolution was to only charge me 50%. I couldn't understand why he would want to charge me 50% when they didn't even do 25% of what I hired them for. If anything, they cost me more work and money by breaking my blinds. When I questioned him why he would be charging me he apologized and said there would be no charge. I offered for him to come by and take a look at it so he knew I wasn't exaggerating and in any way but he told me the pictures said it all. I am now left with blinds that have smeared dirt all over them into the fabric strings and they even broke one set of blinds that are for a custom size window. When they wipe the blinds down it then left dirty water that dried in horizontal lines on the window glass behind it. Not cheap or easy to find based on the measurements (10' window). When I texted him a picture of the broken blinds he then started ignoring me and hasn't responded. I just spent the last two hours disinfecting my house. I had to disinfect and clean everything they may have touched. Every door handle, every window (11 windows with 2 slides each), every faucet, etc. I am so exhausted and defeated I just want to cry. Save yourself the troubles. Do not use this company. When I hired them I never could've imagined it could end up this bad and causing me extra work. At this point I should've just done it myself. I hope to hear from him soon on how he would like to resolve the broken blinds situation and I will then provide an update. RUN as far as you can! You've been warned!

    Horrible cleaning job! I Damaged my bathroom fixtures. I hired them for a move in clean, I am attaching pictures of the job. They are not professional cleaners. They are not insured or bonded. Did a horrible horrible job. They used a metal scrubber on the shower heads despite me asking them not to and completely destroyed the finish. The window tracks, the bathroom, the inside of the cabinets had dirt and hair still sticking to it after they had "cleaned" it. Highly unsanitary cleaning - they use dirty rags, the same mop/ cleaning supplies in all homes despite COVID. I sent all the pictures to the manager Tony - no apology was received and he did not pay for the damage to the shower head. Complete waste of my time and I had to hire professional cleaners again.

    Here he is making excuses for the bad review.

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    3 months ago

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    Tony P.

    Thank you Jason, we are glad you are happy with the cleaning service

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    Tony P.

    Thank you for letting us service your house!!!

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    Tony P.

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    Tony P.

    Thank you for your kind words

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    4 years ago

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    Tony P.

    Thank you Shalini, I’m glad you are happy with the cleaning service

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    Page 1 of 2

    Ask the Community - Prime Cleaning Enterprise

    Review Highlights - Prime Cleaning Enterprise

    Showed up on time (even a little early), Karla and Dora did an excellent job cleaning.

    Mentioned in 4 reviews

    Read more highlights

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    InstaMaids - Maid Service. Made Simple.

    InstaMaids

    (813 reviews)

    Downtown

    I booked InstaMaids through yelp in preparation for my move! Instead of the move-in/move-out…read moreservice I requested a deep cleaning as my apartment needed a lot of love to get things sparkling before my move out inspection. Booking process online was seamless and I appreciated being able to add-on services like oven cleaning. They arrived within 10 minutes of the arrival window ready to go. I told them they could more or less ignore the furniture and focus on the apartment itself. They were very kind the whole way through. They were extremely thorough, even getting to places previous cleaners did not like under the bed. They nicely packed items thrown around in bags for me to sort through which I really appreciate. When finished with each area they asked if I wanted to check the area first for anything missed, another thing I appreciated. They offered to take out trash bags at the end but I told them they did enough and sent them on their way :) They are definitely worth booking and are extremely thorough! I will likely book again the next time I require a deep cleaning.

    I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

    Sanity Divas Cleaning Services - Cleaning Services

    Sanity Divas Cleaning Services

    (86 reviews)

    Friendly and easy to work with. Did a great job on the first of 2 cleanings: initial cleaning of a…read moredisaster of a home. Coming back later, after new paint and new flooring, where all there was to clean was windows (for additional $60), kitchen cabinets, and the bathroom I'm not happy. The good: The bathroom looks great. Better than expected. Windows: Acceptable, Obviously a lot of cleaning was done on the frames, but I'll bring back a hand vac for the stuff that was pushed into the corners of the tracks, instead of cleaned out... similar to the kitchen drawers... Kitchen: waste of $$. Counter tops and sink were cleaned previously and were still fine; just needed to be wiped off. Insides of oven (which was rarely, if ever, used) and fridge were fine. Cleaning the fridge did require some work (though that work might have been done on the first visit) Cabinets and drawers were a waste of money. Having seen what they were like before, the team obviously at least wiped them all out with a dry rag, but I think that's all. Drawers: one sample pic posted. Sticky area, which easily wiped clean with a wet paper towel, doesn't show well in the photo. The corners are full of loose debris instead of cleaned out. Cabinets: similar to drawers, with debri and stickiness. One especially egregious oversight. The bottom pantry cabinet was perhaps vacuumed out, but thats about it. See pic. I would call them back to finish cleaning, except for how the job ended. 1. Nobody notified me when they were done; they just sent a bill to pay. My brother paid before I inspected. 2. When I got to the property 3 days later, the front door was unlocked 3. The back door was open.... 4. The plug-in CO2 detector in the dining area was gone. I had put a lock box on the door and I had previoiusly given one of the owners at Sanity Divas the combo. The lock box combo was only off by one digit, suggesting that they (or somebody else) used it. Even so, the bottom lock and the back door didn't need a key to lock them, and they were not locked. If someone had come in and stolen things, they would have walked right past my tool box and ignored it to steal a $60 CO2 detector... not likely. I suspect the CO2 detector was damaged and removed to hide the damage: entire socket/box was moved/pulled out slightly on one side; brand new wall plate was now damaged. Since the doors were open, I cannot say for certain someone on the team did this, but why would anyone else break in there, not steal my tools,and violently rip (by my imagination) the CO2 detector from the wall? I don't care how good your cleaning is if you don't take care of my property or you try to hide your accidents. If my out-of-state brother had not paid so quickly, I wouldn't have paid until they came back and finished the job... brought me a comparable CO2/gas detector.

    We had to change cleaning services when we moved, and have been very happy with Sanity Divas. Have…read morebeen very professional, prompt, and give advanced notice of cleanings.

    Prime Cleaning Enterprise - homecleaning - Updated September 2026

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