I'd give our food 4 stars overall. Our server Katrina and our experience overall is what made it a 5 star experience. I was a little bit wary about going to Prime the way we were dressed (super casual as we'd just come from the nearby mall). My husband called ahead to inquire about the wait for a table, dress code, and if they could accommodate our daughter's allergies. He was informed there was no wait and it'd be fine to come as we were and was reassured that they could accommodate our daughter. We were some of the most casually dressed (sneakers, jeans, husband in a t shirt, etc) in the dining room and only party with children but no one batted an eye. Food menu looked typical in offerings and prices on par with chain steak houses that are three dollar signs. I didn't look too closely at the wine and cocktail list. We had half a dozen oysters, petite filet mignon with blue cheese, cowboy steak, side of mac and cheese, side of sweet corn crème brûlée, side of asparagus, side of French fries, and chicken for my daughter. I had an autumn cocktail, husband had an old fashioned, kids had apple cider and lemonade. Total came out to under $300. Everything was solid. I enjoyed how our steaks came with whole cloves of garlic. We like our steaks medium rare and they were cooked perfectly. Katrina asked us to cut into them to double check they were fine. My daughter's chicken was tender and the French fries were so crispy, we were concerned about them being breaded at first. The side of French fries was big enough for the kids to share. I especially enjoyed the sweet corn crème brûlée. I didn't care much for the mac and cheese. I enjoyed my seasonal cocktail but found the old fashioned to be a bit harsh. Like aforementioned, Katrina made our night. It was nice chatting with her, she gave us just the right amount of attention, and she was extra patient with the kids even when my youngest spilled his practically full glass of lemonade. She was also very knowledgeable about what's on the menu and in the food. This is very reassuring when you have a kid with a lot of allergies. I'd come here again if I was in the mood for a solid steak dinner. read more

Dining week meal - I had never been here before, it was perfectly dim but decorated, comfortable date night. we started with wedge salad (too much bleu cheese for me) and cauliflower bites (now these were yummy). Espresso martini seemed recommended & it was good, not too sweet. Then we ordered the short rib raviolis (definitely a hit) and the steak (maybe because it's dining week, but it was not as impressive as I had hoped) & dessert, which was fun but I wish it was an actual dessert. Overall I would definitely recommend, but take from the "real" menu, the price would be worth it! read more

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Was seated outside at the patio on a lovely afternoon. I beat the dinner crowd and was the only patron, so service was dedicated and attentive. Bread with 3 different jams/butter, wine was wonderful and fresh, braised short rib was tender and filling. read more

Prime Steak House - Short rib, bread, jams and butter, wine - Steakhouses Near Me - Syracuse, New York

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The food is ok but it needs more seasoning. The service is great. And the ambiance is perfect. Just need more seasoning in the cook read more

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Saw the reviews before hand and warned my partner it was hit or miss. Unfortunately we came on a miss day. Calamari was over cooked, chewy, and flavorless. Cut into my "12 oz" steak and it was rare/medium rare (ordered medium.) Another table also sent back their steak at the same time so maybe the kitchen was off, not sure. She took it back and returned the same steak which was now sliced in half and over-charred (and I love me some char,) and still undercooked. Side "loaded" baked potato came cold, missing the trappings. (I think it was supposed to have cheese?) The worst $10 potato I've ever had. I didn't even touch it beyond one bite. Brussel sprouts were flavorless. Ate about 4 of them. Bordelaise was not good at all. BUT, 2 stars for the Manhattan which was nearly the best I've ever had. The food, unfortunately, was terrible. $270 later and we left disappointed. The server seemed new. She was apologetic but seemed overwhelmed by kitchen mistakes. She offered us dessert but we declined. Nothing uneaten was removed from the bill. read more

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I went here for a work dinner with my husband's company and I LOVED the ambiance! It used to be an old bank and transformed into a restaurant. It's all brick and a little below ground. It's very cool inside and has tons of room! They have a separate entrance for the bar also. They have a huge variety of selections on their menu, so there is something for everyone. I loved their china! Every dish came out on a different pattern china and the china itself was so pretty and unique! Our wait staff was great and knowledgeable when asked questions. I really liked how they served jelly with their bread and butter. I don't think I have ever seen that before. For an appetizer we got the calamari and shrimp cocktail which honestly were not the greatest. Shrimp tastes like it was thawed frozen shrimp and the calamari was kinda cold. However, my meal was AMAZING!! I got a French onion soup to start which was so good! I got the chicken and it has a drizzle of balsamic topped with tomatoes, mozzarella balls and olives. An amazing combination! I also highly recommend the lobster Mac and cheese! For desert I had the apple tart with ice cream and that was absolutely delicious! Highly recommend that as well. Overall it was a great dinner and I will be going back! read more

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Had a terrific meal with work colleagues a month or so ago and Prime did a great job. We Shared a few different steaks and the crab legs. All were perfect. We ate in the bar area, We had fun with our waitress/bartender - she was super busy covering the entire bar but did a great job and we never had to wait. read more

Had an amazing birthday dinner here! The food and drinks were terrific and the service was wonderful. Prime has an old school vibe to it and is definitely among the best steakhouses I've been to. You can't go wrong ordering the surf and turf! My Old Fashion was delicious as well. I highly recommend giving Prime Steak House your business. 8.5/10 read more

Expensive. Yelp should change this to 4$. For 4 people we spent $200 before tax and tip. 3 entrees, 2 beers, 2 glasses of wine, and 1 gin and tonic. I had the chicken Maria. It was bland and very vinegary. And they forgot the goat cheese. I used my son's wasabi to add some flavor. It was more then $20. My husband got the seafood bowl and my son got the tuna. Both were good. The side home fries was humongous: the size of a dinner plate. All items were ala carte. Side orders were extra. We had to ask to have our water refilled. Unless you have deep pockets avoid this place. Atmosphere was good. Waitress was friendly. read more

Prime Steak House - Chicken was served with mixed greens. Two butterflied breasts with vinegary basalmic. The goat cheese was forgotten. $$$$ - Steakhouses Near Me - Syracuse, New York

It's so nice to have a high end restaurant that you can take your family and friends out to when you really want to impress them. Listen, it's expensive...but it's worth it. Sure some of the items I would completely avoid(looking at you French fries), but if your coming to a high end steak house for fries...you need to rethink your life. The steaks are to die for and they are cooked to absolute perfection. i was a huge fan of the tuna tostada as well! I wish I had room for dessert because they sounded so good. Overall we had an awesome experience and loved the whole vibe of the place. The staff were beyond courteous and the vibe was like a restaurant in nyc or Chicago. I highly recommend coming here. The only critique I have is that the sides are ala carte and expensive on their own. Other than that pretty awesome place! read more

I'm driving from Boston to Tacoma, WA to visit the grand kids. My wife is flying out in a week. Friday, August 19, 2023 I sat at the bar and had a perfectly made manhattan (thank you Kayla). Ordered the large fillet mignon (no bone) and asked for it to be served medium rare. That is exactly what I got. The steak came with a small ear of corn and some mashed potatoes. I have my "go to" steak restaurants in Boston, but if I lived in Syracuse, I'd definitely put Prime right at the top as a place to visit regularly. On the return drive from Seattle, my wife and I will make an effort to visit once again. read more

We've been talking about going here for years and we finally did. We loved the look of the place and the "atmosphere" when we walked in. We were impressed with the great food selection on the menu and it did not disappoint! The pork belly appetizer was fantastic and my cowboy cut ribeye was delish. Our waitress was Reese and her service was top notch. We never had to ask twice for anything and she was super attentive and friendly. We will be back!! read more

A good but not great steakhouse. My biggest complaint is about the service, more specifically, the Owner who outright lied to me. I made a reservation for anniversary, and requested a nice table and was assured such. Even called the day before to confirm and again was told no problem. Showed up the next night and was told only seating was in bar because they had a private party booked. Owner's attitude was basically take it or leave it. Ended up staying and had a so so dinner. Will never go back and I go out of my way to steer people away from Prime. read more

Tasty food and very nice service. I really liked the steak, and highly recommended this place! read more

another wonderful night at my favorite restaurant in Syracuse. Deja was a phenomenal server and I come here for the steak, the butter cake and the wonderful atmosphere whenever I am visiting my daughter at Syracuse. read more

I decided to try Prime Steakhouse's Syracuse dining week menu and I wasn't disappointed AT ALL!!! to start off our server John was excellent, he was very attentive, filled our waters without asking, didn't interrupt our conversations and was on point the whole evening. To start off I chose the wedge salad which was delicious, I had the short ribs and mushroom risotto for my main course which was AMAZING, and I finished the evening with the ice cream bar. They had a lot of different options as far as toppings which I thought was really fun and creative. I ordered 2 cocktails; the prime aviation & the Pom tini. Both were really good but the Pom tini was my favorite. I'm glad I got to take advantage of the $35 3-course meal because during these times I can't say I'll be back any time soon as their menu is a bit pricey. However, if I want to splurge on a really nice dinner or for a special event I'd definitely return. read more

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Amazing food! I went here before a show. It was so delicious. I had the lamb and steak. And I ordered a beet salad. It was really crowded. But the decor and service were on par. I would definitely come back here! read more

Save your money ! This lobster salad came with three lobster pieces, two pieces of lettuce and 3 tomatoes for $25! They should be ashamed. read more

Prime Steak House - Save your money ! This lobster salad came with three lobster pieces, two pieces of lettuce and 3 tomatoes for $25! They should be ashamed. - Steakhouses Near Me - Syracuse, New York

the food was delicious but the customer service was not good. a table who came 20 minutes after us got their food before us and we waited over 2 hours to receive our food. the atmosphere is excellent with many nice pieces of art and roses on the table. read more

The food service was a five out of 10. What was really disturbing to me was I had a waiter by the name of Ryan, and he was wonderful I can tell it was his first time, but he did great. As he is serving me, I hear the owner Danny speaking to his waitress so disgustingly I spend a lot of money there, but that was my first time seeing the owner speak to a woman especially African-American woman in a predominantly caucasian environment in front of customers how such of a terrible person she is, and I do not condone that with me having four daughters. To Some that may not seem like a big but that speaks character volumes, and I will not be spending any more of my money in that place just due to the fact of that environment and I wouldn't want any body being spoken to you that way because I'm a boss myself and I would never speak to my employees in that manner in front of customers read more

Lobster Mac and cheese was cold in the Center and the pasta was dried hard on the edges. We sent it back only receive it microwaved to a piping hot sludge. read more

Food was horrible. Went there last year and had a great meal. Tonight I was horrified by the food. I don't know if they changed chefs or ownership but I seriously will never go back and suggest you don't either. I ordered a Caesar salad and for $16 I got a plate of lettuce and some crappy dressing. My filet was horrible as well. Please do yourself a favor and never step foot in there again read more

Phenomenal meal - great steak, excellent sides and a very awesome, exceptional staff! Enjoyed the prime filet mignon with salted baked potato- both cooked to perfection and served up right! Drinks? Excellent- desert? Excellent- overall experience? Hard to beat!! read more

Are you kidding with the prices, service and quality? I always wanted to go but had no idea how ridiculous it was. I had the exact same plate, a week ago, somewhere else, for a third of the cost. Everything is a la carte. $10 fries? So out dated, needs serious help. Service was ok. Not worth the cost. read more

Great ambiance!! Lovely bar area!! Nice seating outside!! I did not like the food I think it should be better considering the pricing. Way overpriced to me. The fried calamari is a thumbs down for me the lobster Mac and cheese left a bad after taste. Great place to go for a drink but I don't recommend dining here. Just my opinion. read more

2/27/19 First time we here. We tried Prime with friends for Dining week. We selected from Dining week menu. We got lucky and were able to find a place to park on the street. One friend choose BANG BANG CAULIFLOWER: lightly breaded, deep fried and tossed with hot and sweet chili remoulade. SIZZLING BACON: braised pork belly with apples, arugula, and maple balsamic. SLICED PRIME STRIP STEAK: with onions and mushrooms Yukon Gold Garlic Mashed Potatoes Our other friend choose SEARED SALMON: with citrus and wilted spinach Asparagus Steamed and Topped with Hollandaise My wife choose CHICKEN MARIA: lightly breaded cutlets, tomatoes, mesclun, red onion, balsamic vinigrette THE WEDGE: our house salad, a wedge of crisp iceberg, teardrop tomatoes, apple-wood smoked bacon, creamy bleu cheese dressing and bleu cheese crumbles Yukon Gold Garlic Mashed Potatoes I choose SLICED PRIME STRIP STEAK: with onions and mushrooms SIZZLING BACON: braised pork belly with apples, arugula, and maple balsamic Initially I was going to pass on a side but decided to have the potatoes too. Our server suggested I select another side as the portions were large enough to share. So I selected the Lobster Mac & Cheese: Baked Rigatoni Pasta, Lobster Meat, 3 Cheese Sauce The sides were served in separate dishes and were large enough to share. Everyone had the ICE CREAM SUNDAE BAR read more

Dinner last night was great. Started with a Wedge salad and for the main course we had 4 pan seared scallops over pasta, mushrooms and spinach with a light cream sauce. and for desert a buttercream cake. We could eat the main course everyday. Service was very good even with the dining room full. Can't wait to go back. read more

This was our first time and let me tell you, it did not disappoint in any way. Our server was amazing and very attentive. The food was out of this world!! Everything was hot and cooked to perfection. Will definitely return soon and I highly suggest you try the prime rib!!! read more

Best place to eat in Syracuse! Service and server were great! Food was all perfect!

Never been here before and came for Dining week. Outstanding service and food was amazing. Definitely will come back. Everyone's meal at our table came out great!! Definitely recommend!! read more

I REALLY wanted to like this place - but sadly we left disappointed. When we searched "best steakhouse in Syracuse" this was a top contender and we weee able to make a reservation easily for a week night. When we got here we realized quick that it was going to be a very expensive meal- the steaks do not come with sides, the sides are all $10+ and adding a salad was another $10-15. I don't mind paying $50-70 for a nice steak but this was far from that. I like a good char on my outside of steak as much as the next person but what I don't like is that their char literally changes the temperature of the steak. A medium was more like a medium well, a medium well closer to a well done. I know they have the disclaimer on the menu, but the waiters and waitresses should probably explain this a little better, especially when people ask for clarification on how they cook their steaks (like we did.) Before dinner you get a few rolls and butter with Himalayan salt on top which was surprisingly good. Steaks come with a 1/3 cob of sweet corn, a few cloves of roasted garlic & a roasted tomato. We had the seasonal fall punch & an old fashioned for drinks. Old fashioned was not very well made, but the punch was pretty good. Our tab for 2 drinks, a filet (the cheapest steak on the menu), the smaller portion strip steak, spinach and a baked potato was $180, so $220 after tip. Again, I no problem paying for a good quality steak and good service but it was concerning that the best part of our meal may have been the creamed spinach and not the $60 steak, and we only saw our waitress twice throughout the whole meal when we were her only table. read more

Great place took my partner and myself 10 minutes before closing great service Beyond beautiful very pleasant and classic

Thought it was going to be a place that would be amazing. Unfortunately not . Server was great ,food not so much . Overpriced and poor quality will not be returning . read more

Have frequented prime a handful of times with friends. Never have had a bad experience with the food or service. By far it is probably the best places to get a good steak. My favorite is the cowboy rib eye hands down. The meat dishes come with a wedge salad with a ball of goat cheese. Can opt to substitute a beet salad which is also delicious. Have had asparagus, the hash brown, Mac n cheese and cream of spinach. Oysters on the half shell were also very fresh and delicious. Veal chop--- amazing and savory. Service has always been great whenever I've gone. Cons-yes it is pricey but worth it. Parking- not usually a problem. read more

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We made reservations for Saturday night. Our waitress was very friendly and mentioned it was her first night. We had the bang bang shrimp and bang bang cauliflower. Both were great! Two of us ordered the surf and turf, one ordered a filet and my husband ordered the seafood delight. He asked for it over veggies instead of pasta for obvious reasons and asked for no butter or garlic. The waitress came back a short time after and told us that the chef refused to make his meal. When we asked why, she said "it was the principle, he doesn't want to make the modifications". I've never heard of that before, surely not in a restaurant in Syracuse. When our food came out, my medium filet was over cooked and the Brussels sprouts were very bland. The lobster Mac n cheese was delicious! All in all, we won't be back. read more

Please save your time and go somewhere else. I never write reviews but we just paid 350 for a meal Applebees would have made better: cold lobster bisque that came out of a can, over sweet badly made cocktails, bad service, and a "nice" pasta dish with over cooked angel hair drenched in vegetable oil with no taste with BANANA Peppers huh?. Service was terrible. We sat for almost an hour with no food and when it did come it was cold. the worst place I've been in a long time. read more

This was really a lackluster experience. Appetizers and entrees were fine but not remarkable. Sides were disappointing. This will not be a repeat place for us. read more

I had an absolutely amazing time here! So the restaurant is downstairs in the basement of the Gridley building. The scene is extremely eclectic! There are even safes in the rooms, wow so cool. One of the best parts is they bring your food out on carts. It's such a unique touch! So we came in and fortunately we were seated pretty fast. Our waitress went above and beyond when it came to helping us out. I think her name was either Cara or Tara...I can't remember. Now...on to the food! The steak was cooked perfectly! I love how the sides are served family style too! Oh wow...I forgot to mention the starters you get before your meal. They serve a pretzel bread with a house made honey butter. So tasty! I love how they present their deserts on a tray and go into detail. If I wasn't so stuffed I would have order one. One thing to note is the pricing is a weeee bit high, but the food makes it completely worth it! I can't wait to come back! read more

The food at this place is great, the Mac & cheese was delicious, my fiancée really liked his brisket platter. Our waitress was amazing and cheerful. The only part we didn't like was the hostess at this place, she seemed annoyed to have us there, bad first impression of the place. read more

Recently had a delightful lunch here with my partner. She had the lobster bisque and steak kabobs, and I had the French onion soup and the fillet with mushrooms and onion. Both soups were delicious, but the FO was really salty. The kabobs were good, but the fillet was stunning. Service was attentive and quick, which was great for lunchtime. read more