Julio Castillo was our driver and he did a fantastic job. He loaded and unloaded the van plus his Thai music playlist was outstanding. We will be using him again. read more

This company is a joke. Pre-paid for car service, was not there when we arrived. Was told they were reaching out dispatch to check how far the driver was. Then was hung up on, called back hung up on again, tried online chat same thing let me check with dispatch. Waited 1 hour still no driver called back and was given some dumb excuse the car broke down and no other drivers available. If you check other reviews they use the same excuse multiple times with other people. Horrible buisness making us stand outside waiting with our young child shame on you. read more

terrible service. I had a flight out of lax on the 17th of july. they were supposed to pick me up at 6:05 they called me at 6:15 and told me they canceled the shuttle. i had to find my own way to the airport and just made my flight. I called the following morning to cancel the return flight since I had to drive myself and they wanted to charge me a $5 cancellation fee. Granted $5 is not much but it was the point. Asked to speak to a manager and they would not transfer me. After arguing with them they finally decided to fully refund me. Horrible service would not recommend them at all. and the only reason I gave them a star was because i had to rate. If giving them anything I would give them a minus 5 stars. Horrible service all the way around!! read more

AVOID. AVOID. any other option is better. Booked a shuttle two weeks in advance, day of arrival recover a text message, that a shuttle company has no shuttles. Customer No-Service through app and call were no help just excuses of no shuttles. read more

I booked an executive SUV through Prime Time Shuttle from LAX to home. They charged me $284.98 then did a bait and switch - providing a van instead. When I called them for a price adjustment, they said the van was an upgrade! Prime Time Shuttle has rude, dismissive employees, UNETHICAL business practices and ZERO customer service acumen. Had I seen all the one star Yelps and horrendous online reviews, I would have NEVER booked service with them. read more

Awful service. First of all, PrimeTime Shuttle used to be vans. Vans no longer pick you up. It's like Uber/Lyft now and a random person in their personal car picks you up which I didn't know. They were about an hour late picking me up to go to the airport (driver was behind a bad accident and called me so, okay - no big deal. Things happen). When I returned from my trip and waited for PrimeTime Shuttle to pick me up from the airport to go home, they left me completely stranded and NEVER showed up. The confirmation email from the shuttle service said to wait for the shuttle "upstairs" at the airport but there were no other instructions so I thought there would be a sign - nothing! I used this service a few times years ago and they used to have a designated area/signs but not anymore! I asked LAX staff where the PrimeTime Shuttle pick up was and they had no idea who they were but advised me to wait by the rideshare pick up area. I called customer service and no one would pick up the phone. I finally downloaded the PrimeTime Shuttle app and used the chat feature - what a joke!! The person "helping" me couldn't care less about my situation and said he "dispatched another vehicle to come and get me." I received a confirmation text message stating someone would pick me up about 20 min. later - Again, the vehicle dispatched to rescue me didn't show up! I had to call a Lyft to come and get me. I called the customer service number again and after about an hour, someone picked up the phone and I requested a refund. Let's hope that comes through. If it doesn't, I'll dispute the charge with my bank. DO NOT use this service. You're better off using rideshare or paying another shuttle service a little more $ that is legitimate. read more

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Stay as far away from this company as possible. We had two shuttles lined up for a 5:30am pickup. They cancelled one the night before at 9:30pm. No phone call. Luckily my wife checked her email randomly and saw that they cancelled one of the rides. We then had to scramble to find a ride for the next morning with no luck. This was just the ride to the airport. We kept our pick up from LAX back home thinking a week would be plenty of time for them to organize the rides. NOPE... They cancelled again the morning of our flights. Leaving us once again 8 hours to scramble and try to find a ride for 12 people. They refunded our money but at that point it is not enough. It is stressful enough to fly, add in a toddler, add in cancelled rides and cancelled flights. Completely unacceptable. Garbage company! read more

Will never use this shuttle service again. I made a reservation weeks in advance because there were 7 of us. When we arrived our shuttle was canceled. No phone call they just left us stranded out in the cold with our three small grandchildren. read more

Do not use this company. They never showed up for our ride to the airport. When called to get an update it took 15 minutes to tell me my ride had been canceled. No explanation given. Because it took so long I had to drive to the airport and park. When I asked for reimbursement they refused and offered $20 off next fare. There won't be a next fare. Terrible customer service!! read more

Booked trip online...... flight was arriving at 11:15pm booked pick up time for 11:40 to give us enough time to get all check bags. When we got confirmation email it was saying pick up time 2:30Am. Called talk to some INE in customer service and they said they will fix the issue. When our flight arrived we tried getting our driver dispatch to pick us up but was told customer service agents made a mistake and had us arriving a day later. They told us they could not have anyone pick us up and to find other means of transportation. Still waiting on them to call back with explanation or apology for it. Been more than 3 weeks. read more

As all the others here have mentioned, do not book with these clowns. They called me while I was waiting in the terminal to tell me that my ride will be on time. I was early - had a "layover, so to speak - so I just waited the hour or so for the van to arrive at it's scheduled time. When the time came, they called me again and said they weren't coming and that I should make other arrangements. I've been trying to get a refund for 4 months. They just ignore me. Just.......find some other way. read more

DO NOT hire them. They are AWFUL. I made a reservation 4 days in advance, and they called me at the pickup time and said the driver wasn't coming. I had a flight from my home to LAX! DO NOT HIRE THEM!!! read more

Just terrible. Left us in the middle of the night with no ride and cancelled on us. Left us to figure it out in our own. Don't use unless you want to be left in the rain with no ride and no answer. "Customer support" hung up on us and cancelled after leaving us on hold for 18 min. I called and confirmed the ride 2 times the same day and was assured the ride was booked. Don't believe them. Just horrible. What's wrong wit my them? Would rate 0 or less if possible. read more

The reviews and ratings say it all- DO NOT EVER GO WITH THEM. Two hours here and the shuttle is no where to be seen. Worst customer service ever- people don't understand English and are not intending to help you. read more

DO NOT BOOK WITH THIS COMPANY! My pick up on the 20th of October was 45 minutes late and when I contacted the company they transferred me to the driver he said he was 10 minutes away when on the routing map that shows where your driver is it showed he was 45 minutes away! Fortunately our plane was delayed so we didn't miss our plane! On our return trip when I contacted Prime Time they informed me that I had to find other transportation because they didn't have a driver. Even though it was already paid for. But then the driver contacted me and said he was on his way !!! Horrible business! Stay away from them!! read more

Texted me 5 minutes before they were due to pick me up that driver couldn't make it due to traffic and they had no rescue driver so I should find another way to airport. Luckily, I had one. But what if hadn't? Their 1 star rating is too generous. read more

Warning! Do not try to arrange service. Operators are easily challenged by simple questions and will just hang up on you. Call back and ask for Supervisor? They will hang up on you. Zero customer service policy here. read more

This company needs to work on communication and customer service. I scheduled and prepaid for a pickup from the airport on 10/7 It was scheduled for 8:30. By 9:10 the driver was still not there. I had to call and find out where he was and got different stories. The first call he said he was waiting on another passenger at a terminal and would be there shortly. Then the next call which was about ten minutes later he said he was on Crenshaw and century. I called this company directly and the first person I spoke to was over talking me and hung up on me. The second person kept repeating the same nonsense over and over again and refused to answer any of my questions. I then got on the phone with the so called manager, who did absolutely nothing to help. I stated at this point a refund should be given because our driver was still nowhere near gettin to my pick up location. Again with an 8:30 reservation. They mentioned it was a shared ride, however as a courtesy other companies will call and let you know at least an ETA. This company failed at that. The driver finally calls me with a rude tone, saying he is at terminal one (nowhere near my terminal) so I said there is no need to come at this point. I had to find another way home and wouldn't you know I got an email from this company at 9:51 saying my driver was on the way! I should have yelped this company prior to booking because they lack professionalism, customer service and empathy for their paying customers. DO NOT RELY ON THIS COMPANY. What made this even worse, was I had just gotten back from getting married and had to deal with this company. Since it was such a terrible experience and I did not use the service you would think a refund would have been offered and it hasn't! read more

Prime Time Shuttle - Airport Shuttles Near Me - Inglewood, California

I hope you read reviews before booking, I didn't. I would give zero stars, this option is not available. If your time doesn't matter book with this company. When I was first picked up, I missed my flight, then to be picked up from the airport needed to wait 45 mins. This company has a great price but not worth it at all. Think twice and CALL another company. Or booked two hours in advance to get your required time. All lies when you speak with customer service which is not even here in LA. Customer Service is out sourced overseas. HORRIBLE service, HORRIBLE timelines, run! Driver was nice. Not her fault for Prime Time downfalls! read more

Horrible service..... Even with the paid reservation (for an executive Van) and confirmation from them, when I got to the airport last weekend, they canceled my reservation after I have arrived to LAX. It took me two more hours to find a ride home. Do Not recommend them to anyone!!!!! read more

Asked for a call back and to date no call back and no response to this review. At this point don't even bother I just know I will NEVA, EVA, EVA, EVA utilize this joke of a place again read more

Here I go again. please lets all help the community by not using this company. I cant get a refund and the customer service was unapologetic and even tells me to call my bank. So I did...and yes no refund. Dont use this company for the good of mankind. They cancel on you take your money promptly but you go through hoops to get it back. 30 days after the cancelled on us the nerve to say they refunded when! Excuse me my time is not worth it to scam you for a 129$ but Its my money and its a service you didnot provide so why should I pay. Considering we paid almost 400$ altogether to get us an uber with the surge and a big party. read more

PRIMETIME left us stranded at LAX upon arrival at 11pm!!! We reserved a pick up from LAX weeks in advance, and checked the status of the reservation right before we departed from our vacation back to LAX. We arrived on time and the shuttle was nowhere to be found! 30 minutes later, I got a call that they do not have any available drivers to take us, so they canceled my reservation and supposedly will refund the payment that they charged well in advance. I got warned by a few people about them canceling last minute, but I also read some good reviews. Unfortunately, I have experienced their unreliability first hand and I strongly advise you to seek other shuttle services, as these guys are awful and don't care that you have small children or no other way of getting home. AWFUL, AWFUL, AWFUL!!! read more

Very unreliable. I reserved for the shared ride to catch my 4:30 PM flight at LAX on April 20. I received confirmation that I will be picked up at 12:30Pm On the day of my trip, I received another email that the pick up time was moved to 1:30 pm. 1:30 came and no pick up; instead I received a message that the driver has released me. Then a call from Prime Time advising me to look for an alternative transport to LAX, get the receipt and send to their office, and I will be reimbursed. I ended up riding UBER to the airport. I emailed the receipt to Prime Time. It's been more than 2 weeks and I haven't heard anything from Prime Time regarding this issue. I still get promotional emails from them. read more

Do not book this company! If I could give a 0 review I would. We arrived at LAX to be picked up according to a reservation I made (and paid for) weeks in advance. We were delayed about an hour, but they had our flight information and had confirmed that they would have some one to pick us up after we land. When we arrived at LAX (at 8pm) I informed our driver that we would be ready in about 20 minutes to be picked up. He texted me back about 40 minutes later that he would be there in about 20-25 minutes. We waited over and hour at the pick-up spot. I called him to get an update. He said he was at a nearby terminal stuck in traffic and would arrive shortly. I get a call about 15 minutes later from the dispatch office and was told that they no longer have any drivers to pick us up, they were cancelling our pick up and that we would have to find some other means of travel (and supposedly get a refund). So after 3 hours of waiting for a driver that had lied to me...with 3 kids...we ended up having to shuttle to the taxi lot and booking an uber. About 30 minutes after all this, the driver that had lied to me had called me to apologize in order to as he said "clear his conscience". Of course, I was still stranded at LAX with 3 kids at 11pm, but by all means clear your conscience. He hung up without allowing me to speak. read more

BEWARE!!!!!!!!!! This company was 90 minutes late picking me up from the airport and they would not issue a refund. Horrible customer service. read more

Horrible! Canceled less than 10 hours before pickup! Made resv and paid 2 months in advance, the reason was because they didn't have a Van available!! Most rental companies require 48 hours notice! Thanks Prime Time shuttle! Ended up having to pay 3x what I would have had to pay by having to get a hotel and pay for parking for my car! read more

Don't ever book a ride with this company!! We had a family vacation planned and I booked a ride with Prime Time Shuttle 5 months ahead. I received an email from them canceling my ride 10 HOURS BEFORE!!! They said that the shuttle that was supposed to drive us to the airport had a problem, and they had no other replacement vehicle. They did not care that I had no other ride to the airport, and would not help me find another ride. They have the worst customer service I have ever dealt with! They hung up the phone on me 3 times and also would not transfer me to a supervisor. I will NEVER use this company again. read more

Zero star if I could. The driver didn't show up on time. So we called and the lady Susan suggested either (1) waiting for that assigned driver comes 1 hr late; (2) book another driver which would be 2 hours late; (3) find our own way to get to where we go. We chose to cancel and she promised will refund our money including tips. It was in August 5. Now, we still don't receive any refund. I called them and even spoke to their manager Judd. She said nothing they can do. It was the finance department. I asked for the contact information. She said it was confidential. Basically they took your money. Didn't carry out the service. Didn't refund. I think all of people who complained here, we should get together and file a class action lawsuit against this company. read more

DO NOT USE -- completely unreliable. I booked and then read the bad reviews. Bad reviews are well-deserved! Booked a ride to LAX for me and my children a week in advance. I was anxious about the ride due to all of the bad reviews, but got text confirmation and thought all was well... until pick-up time came and went and no shuttle. Now I'm worried. Called for information and was told at that time "As per checking here, the driver cant go to your location because her car got broke down" (this was later changed to a complicated excuse about how her husband was late and she couldn't leave her kids). "You need to take other means". Wow -- thank God for Lyft, which I immediately booked in a complete panic. Lyft driver showed up 20 minutes later so we caught our flight, NO THANKS to Prime Time! read more

If I could give zero stars I would!!!! We normally travel with a large group on vacation which is why we decided to schedule a round trip to LAX with two private vans using primetime shuttle. The pick up to the airport was perfect, they even arrived early. The pickup from LAX was a whole other negative experience!!! They failed to tell us that they no longer have a shuttle location in LAX and have contracted their services out to other shuttle companies. One van kept telling us that they were dropping off a family in arrivals and that they were only 20 minutes from showing up. We've been sitting in the airport for 2 hours and only one van showed up. The van that was only "20 minutes away" was not in the airport, but they wanted us to go to them somewhere in arrivals in domestic travel, we were in international arrivals. 14 people with luggage are not going to walk the entire airport when we scheduled a private van which was prepaid. Isn't this suppose to be a customer service company? If you DON'T want to sit at the airport for two plus hours, DON'T book a Primetime Shuttle!!! Worst experience ever!!! read more

While my driver was polite, and the car was clean... 1. I paid extra for elite which is a suv or mini van...and you sent me a sedan. You owe me money back for services not received. 2. I booked my prime shuttle from the departure airport & got a confirmation email & text for a 9:30pm pick up. When we landed we received a text changing it to a 10:30pm pick up. Immediately we called our PrimeShuttle driver. She said she would be here sooner...arrived at 10:35pm. We landed at 8:52pm. Stood outside curbside, waiting. 3. Customer Service is horrible. You still have not responded to my website chat customer service posts. 4. Booked a private car thought that would be nice, and a larger car for space, thought lets try PrimeShuttle, not the usual SuperShuttle. Biggest mistake ever!!!! Not happy at all. Want a refund or discount at least. And you owe me money for not providing the suv/mini van I paid for. Exhauated & Disappointed. read more

I have been waiting for 1 1/2 hours for executive sedan pick-up at LAX. Horrible customer service. Driver doesn't pick up his phone. Definitely do not use this company. I most definitely will not. read more

Worst service ever!!! Had a trip to take me and kids home from the airport. Was sent the drivers name and information as soon as I landed, COOL! I get to the pick up spot, the driver who I was told to go to informed me he was no longer my driver they sent him another passenger. Hold up! When were y'all going to tell me that? Because I'm out here with my kids and I'm not just trying to walk up to random vehicles for my next ride. I call dispatch, they inform me they are sending another driver. I tell them to send me the new drivers information, this dude has the nerves to say, I'm telling you so what's the big deal that I have to email it to you? SIR I'M OUT HERE WITH MY KIDS, I WANT TO BE ABLE TO COMPARE NAME, LICENSE PLATE, MAKE AND MODEL!!! He says the driver is coming just please hold on as he's waiting on the call with me. The car will be there in 4 minutes, oh wait that driver just got another passenger so it will be longer now. I'm seeing the driver come up and take another passenger in the car I was just told to go to! Okay now y'all got me fucked up because you gave away 2 of my rides as if my ride and safety don't matter. Dispatch is apologizing, but unfortunately your apology has no weight on the fact I'm stuck at the airport waiting for a ride I reserved and paid for over a week ago! I'm not doing this! LYFT to the rescue! Never trust Prime Time! They are whack!!! read more

Can I give zero stars??? Where to start? We booked Prime Time Shuttle to go to LAX. It was the first time I was worried for my life. I don't know where they get drivers; maybe they are the ones who failed the driving test several times at DMV! Our driver: no respect for traffic lights, passing other cars or making U-turn when not allowed, driving curbside to avoid traffic, and the list can continue. We made it to the airport alive more than one hour later the scheduled time. Good thing our flight was the next day, we would have missed it otherwise. Unfortunately we booked Prime Time Shuttle on the way back home. Well, that trip never happened. After waiting for more than one hour, the customer representative told us to find other means of transportation, since he cannot contact the driver. Unbelievable and unacceptable! Thanks for Lyft who brought us home. read more

The worst. Came 45 mins late. We called several times and driver kept lying to us that he was close. Missed flights. Ruined vacation.

Usually there is no one manning the kiosk outside of arrival. When you call the telephone number listed there is no answer. Van is old and smelly. One time the driver charged me $15 more for a third bag. I call Lyft now and it costs the same but better because I go directly home. read more

This was the worse service ever! Please please don't use this service!!! Twice they said their Van broke down . On the return, after confirming the trip, they told us the van broke down (again) that is ridiculous ! How do you even schedule vans when they're not reliable. This is the first time I've used Prime Time and it will be the last. I've used Super shuttle in the past but they don't go to the Long Beach port. I have a feeling PrimeTime doesn't either and just lied that they do. I can't explain how horrible the service and the people on the phone are useless. I gave a star, because I could figure out to give them a big fat ZERO stars. read more

Have used Prime Time several times before but this trip is my last. LAX is a mess for drivers with the instructions changing every week, but this problem was dispatching. I was given my exclusive shuttle.which I.paid for in advance and after the fiasco to connect, my wife and I were loaded into a.vehicle and.as we.exited the airport, the driver was told to unload us for another driver. Took 20 min to get back into the airport and several phone calls with dispatch and the new driver to coordinate. Lpst.an entire hour. No apology or expanantion. COMPLETELY disorganized and unprofessional. read more

Poor Service! We booked a private transfer for 8. At pick up to the airport, the driver was 15 minutes late. We still had plenty of time for our flight so not a problem on timing there. The driver must have been smoking because the van reeked of smoke. Yuck! On the way home from the airport the service was even worse! Our plane landed at 10:30 pm and the driver did not show up until midnight! I called the dispatch and after waiting on the phone for over 10 minutes they told me that the driver was on his way. I would never recommend this company. read more