We had an amazing experience from start to finish. We were dealing with a very dangerous situation involving a water heater that had been installed by our landlord. Once I explained everything to Paul, he came over right away and truly advocated for my family, making sure we had the correct system that was safe for our home. Paul and Matt were at our house bright and early the next morning and handled the installation flawlessly. They both did an incredible job, and I genuinely appreciate their hard work and professionalism. I will absolutely be recommending them to anyone who asks. Thank you again for everything! read more

"We recently had our water heater replaced by Priority 1 Plumbing, and I cannot recommend them highly enough! From start to finish, the entire process was seamless, professional, and honestly exceeded our expectations. Initial Consultation and Scheduling: When I first called Priority 1 Plumbing, I was impressed by how quickly they scheduled us for an initial consultation. The team listened attentively to our needs, answered all my questions, and made sure we understood every part of the process. It's refreshing to work with a company that cares about educating their customers, especially when it comes to something as essential as a water heater replacement. Transparent Pricing and Options: The technician explained the different options available for water heaters, from high-efficiency models to tankless options, and provided transparent pricing. There were no surprises or hidden fees, just honest advice about what would work best for our home and budget. We felt completely comfortable with our choice after their guidance. Installation Day: The day of the installation, the Priority 1 Plumbing team arrived right on time, fully equipped and ready to get to work. They took extra care to protect our floors and surrounding areas from any potential damage, which showed us they truly care about the little details. Watching them work, it was clear that this team knows what they're doing - efficient, organized, and highly skilled. Quality of Work and Attention to Detail: They removed our old water heater and installed the new one in record time, yet they didn't cut any corners. Every connection, every adjustment was made with precision. They tested the new water heater to ensure everything was functioning perfectly and took the time to explain the new system's features to us. Their knowledge and expertise gave us complete peace of mind, knowing that our water heater was installed correctly and safely. Customer Service: Throughout the entire process, Priority 1 Plumbing's customer service was exceptional. They followed up after the installation to make sure everything was working smoothly and answered some additional questions we had. It's clear that they genuinely value their customers and stand by their work. Results: Our new water heater has been running perfectly since the installation, providing consistent hot water with improved efficiency. We couldn't be happier with the results and have already noticed a positive difference in the performance of our hot water supply. We feel confident that this new system will serve us well for years to come, thanks to the high-quality installation provided by Priority 1 Plumbing. Final Thoughts: If you're considering a water heater replacement or any plumbing service, look no further than Priority 1 Plumbing. Their dedication to quality, customer service, and professionalism truly sets them apart. We feel lucky to have chosen them for this project and will definitely call them for any future plumbing needs. Thank you, Priority 1 Plumbing, for making what could have been a stressful experience into one that was smooth, efficient, and stress-free!" read more

Excellent customer service. Expert plumbing. I've used them multiple times and the quality remains throughout.

Thank you so much for the fast and professional service, Blake is a great tech, will recommend to others....

Matt installed new shower fixtures, sink faucets and toilets in my two apartment bathrooms as part of renovations. When he went to install a new bathtub there was a problem in that the old bathtub was an odd size, a weird size that is close to unavailable if that makes sense. Matt was able to move the tub plumbing, which went through concrete, to accommodate the new, standard size tub. He made it work and I really appreciated that. Probably not a big deal to him but it was to me. Matt is friendly, a really nice guy, knows exactly what he is doing and has all the tools to do it. He worked really well with my the plumbing supplier (Ferguson), my renovator (Ramey Home Solutions) and my designer (Allison Shortmeyer Interiors) - they all work as a team to fulfill the customer's vision. I will definitely call on Matt again as the needs arises. read more

Paul did an amazing job! I needed someone to come the day of and he moved stuff around to get me taken care of. Paul was super polite and knew what he was doing. Highly recommend. read more

This is my second time using Priority 1 and I am very happy with their responsiveness and professionalism. The receptionist is very knowledgeable and helpful and the plumber, Miguel, is amazing. No hard sells and is a wealth of information. Was on time, put on booties when entering the house and put everything back just as he found it. My second time calling them was for a false alarm on the sewage ejector pump and there was no charge. Amazing company! read more

Priority 1 were the first to respond to our request for quotations for gas line work, did so in a prompt, courteous and professional manner, and actually quoted us the lowest price! The work was completed on time, first time, and with a minimum of fuss and inconvenience to us. Top notch experience. I would recommend them without hesitation. read more

Mike was our technician and he was great. We had our basement bathroom redone. They were prompt, courteous, and very reasonably priced. I would definitely recommend Priority 1 to anyone in need of plumbing work and will be calling them for all my future plumbing needs. read more

We are in the middle of selling our home. During the home inspection, a leak was found under the sink. I submitted a project request on Yelp and within a few minutes, I had five helpful companies contact me offering their services. Priority 1 plumbing was able to send someone out the next day. Luis showed up on time, found that the leak was from a crack in the garbage disposal. Within an hour, he had completely replaced the disposal and we no longer have a leak. The price was reasonable and Luis was very nice. read more

I messaged the company last night for a clogged kitchen drain and Paul came to give me a fair estimate at 8am as promised. He was on time, wore shoe covers to protect my floors, fair and fast. He didn't even charge me an emergency fee for after hour fixes because there isn't one! It's one fee after hours or not. Couldn't ask for more! Thank you for fixing my sink drain Paul! read more

They resolved our issue and did a fabulous job! I would definitely recommend them for their quality service and professionalism! Thank you! A very happy customer! read more

We have a 100+ year old house with some unconventional plumbing. That old plumbing has backed up three times in the last month. Paul was very kind and very responsive every time. I feel we got a good deal and quickly fixed it until the next time occurred. We are going to use them again when it time to start replacing the crappy old pipes. read more

So here we were yesterday 29 April 2020 with major rain storms on their way and our sump pump decides to go on vacation. Only the small back up pump was working. This will make the 5th or 6th Zoeller sump pump that has fried itself in the 15 years we have been in the house. Terrific. I had been referred to Priority 1 Plumbing last year, but had not used their services. I called and left a message and less than an hour later the call was returned and a technician dispatched that same afternoon. Long story short, Luis reviewed the old installation and recommended a total replacement of the old system, battery and charging system included. Expensive? Yes. Worth it? Absolutely. Luis had planned to be at our house between 1200 and 1600 today, but with the heavy rain I called and asked if he could come sooner. He did. His work was professional, neat, and definitely timely. Luis explained the new system in detail and provided all the proper documentation. Hopefully this will be the last sump pump we will ever need, but certainly if there is a need for other plumbing services, Priority 1 will be on speed dial. Great service. read more

Paul was a godsend! We had a really difficult situation where our sewer line got blocked two days after we moved into the house. After a frantic Google search we called a company with over 1,200 positive reviews, who turned out to be total crooks. We then went through 3 other plumbing companies with not much better results before calling Priority One. When Paul came over the next day he snaked the line with a special kind of device that actually cleared the blockage. It did not solve the issue permanently, but it allowed us to finally move back to the house from the hotel. And none of the other 4 companies even mentioned that as an option! We went ahead and hired Paul to do the permanent repair on the sewer line of course and have been extremely happy with his service. He has tons of experience, is very helpful and is just overall a very decent human being. From the start he treated us as human beings too, unlike the other plumbing companies who only saw us as a potential source of revenue. We'll be calling Priority One for any and all plumbing needs from now on. 100% recommended! read more

Absolutely great service. Very communicative and helpful. We were in a bind with our pool project and needed a plumber quickly as to not hold up the progression. Priority 1 was not only informative and responsive but rearranged their schedule to get us squeezed in AND called back to check on us after completing their tasks to make sure all was ok. A++ on customer service, professionalism and general services. I would most def recommend them to anyone. read more

My well pump had broken Sunday, and without water, my situation was urgent. Matt called me back 20 minutes after I put my project out on Yelp. He said he'd be at my house by 9am on Monday to get it repaired. He was there on time. He evaluated my situation and explained why my whole system was shot. This wasn't surprising considering how much clay and iron is in my water and the age of my home. Anyway, he had it fixed within 3 hours after he left to go get the materials. He was respectful and clean. He put booties over his boots each time he came into my house and from my garage. I have nothing but positive to say about this locally owned business! read more

We came home to a 3 day flood in our basement due to a busted water heater. I called Priority One at 7:30 and Paul had us back up and running with hot water the next day. Permit, water heater, and brought us completely up to code. Everybody needs a guy for this and a guy for that... Paul is forever my anything plumbing guy! read more

I'm very happy to have found this company. We've used them twice and they did a great job both times. Matt spend time explaining our water treatment system that came with our house and repaired the issues quickly. I liked that they didn't try to sell other services or contracts. By far, one of the most professional and nicest company that I've worked with. read more