Stop ripping of your customers. Your price are 4 to 5 X times more thsn what they are really…read more worth. You are getting Richer, while uneducated customers are getting Poorer from your over price Vehicles and interest rate. Noever more tan 2% interest rate over a New Vehicle. 18% is a big suckers move. If they let you take a vehicle home for a few days before you sign the final paper work, then they got you hook. Its your hard earned money at stake ! !

Just bought a car here this past Friday and I cannot say enough great things about this place! The…read moreentire process from start to finish was easy and completely stress-free -- which, if you've ever bought a car before, you know is rare. Judie Mousa was my salesperson and he was absolutely fantastic. He patiently went through all of my questions, never made me feel rushed, and genuinely made the whole car-buying experience enjoyable. On the finance side, Faizan Uddin was a pleasure to work with. He walked me through the entire financing process step by step, was completely transparent about everything, and got me the best deal possible. His professionalism really stood out -- you always feel like you're in good hands when someone takes the time to actually explain what you're signing. Fitzgerald Used Cars Germantown has earned a customer for life. I will absolutely be coming back and will be recommending this location to friends and family without hesitation. You simply cannot beat their deals or their service. 5/5 stars -- don't think twice, just go!

Since I brought my 2022 GLC 300 I have been bringing my car here ever since for service. This…read moredealership is great especially the service department. My service provider is Dustin and he is phenomenal. He always makes sure I receive the correct information and is always looking out for me. This dealership is great especially the service department. The staff are very friendly, and attentive to your every need. They are pretty fast with servicing my car. I never have to wait longer than 2 days for my car to be serviced. They always seem to have loaners available when needed. And the loaners they give out are always in great condition. I have been to other Mercedes dealerships in the area and the service at Euro Motorcars is unmatched. If you are looking for a new dealership to take your car to be serviced or looking to buy a Mercedes I suggests checking out Euro Motor Cars as your first dealership.

I love my Mercedes, but because it's an older diesel model (GLK 250 BlueTec), some dealership…read moreservice departments can be a bit predatory--trying to subtly push me into buying a new vehicle. The team at Euro Motorcars in Germantown, however, provided outstanding service without ever making me feel bad for loving my older car. That commitment was put to the ultimate test with a persistent, tricky check-engine light. I had brought the car in for the same issue over an extended period, and the initial fixes just weren't resolving it. When I brought this frustration to their attention, they didn't treat me like a difficult customer. Instead, they simply doubled down on making it right. They kept my vehicle--and kept me in a brand-new loaner--until the issue was fully resolved. It took several months, including a master service call directly to German engineers. Throughout the entire process, communication was stellar. I received regular updates, had a long, reassuring conversation with the Service Director, and was even invited to talk through the mechanics directly with the technician working on my car. Because the diagnosis was so complex, they made some initial missteps--and rather than passing those costs on to me, they absorbed them entirely. It is rare for a business to take a frustrating situation and turn it into a genuinely positive experience. Hats off to the service team at Euro Motorcars for living up to the Mercedes ideals of quality, craftsmanship, and integrity.

Don't go, don't go, don't go, stay far away! Junk Cars Just shiny…read more I implore you don't do it. The guy is a salesman and possibly a fraud. This was the absolute worst experience I ever had. I came to purchase a car for my wife, because hers went down. She found a car and we purchased it cash. But if I rewind, the whole entire time that I was there, this guy spoke so highly of not selling junk and not selling bad cars. My wife test drove it on the highway and back up the street for about 10 minutes. My wife like the car. She drove the car for a couple of days and then began mentioning a rattle and shake on the front end of the car.(Now, remember, some women will just drive a car until the wheels come off, and never really noticed sounds, but this was different and alarming to her) I got in. I heard the noise while she was driving, I decided to drive I heard the noise shaking loose sound, not only was there a shaking, loose sound whenever you press the gas pedal during the gear changes the steering wheel which snatch to the right right in between the gear changes. That's when I was sort of confused because I did not think that there was anything with the motor that could be related to the steering at all, even more odd. I return to the dealership. Now this is when the funny business starts the young lady there immediately starts getting crazy defensive about my complaint and the quality of vehicle never saying to me bring the car back so we can see what's wrong. However, she was sure to make sure that she stated that you know this is a used vehicle, and I should know better, this is an as is dealership, (Like get outta here clown you know you can't complain at a used car dealership sorry you have to be quicker than that, sir. Was her attitude) she began making excuses for her manager or the owner I returned again the same thing he's not here he's not here. Here's the crazy thing the whole entire bottom of the vehicle never had screws installed on the control arms of the truck except for one bolt that was hanging out had we not gone to a mechanic who did a full inspection and me videos and showed us that we could have been killed in this car no call steel Tuesday from direct auto. These vehicles are unsafe and whoever the person is home inspected, these vehicles should be fired and this place should be close. I have video footage and I have the entire inspection report. I am considering posting it on here also so that you can see how horrible this business is don't go horrible this business is don't go there. I implore you don't do it. The guy is a salesman and possibly a fraud.

Most folks these days would probably say they'd rather do anything other than buy a car, but I…read moretrust Sam and Al will change their minds. These guys made it not just easy, but legitimately enjoyable. I reached out via email and got a response back within 15 minutes. Once I arrived to check the car out, it was as good in person as it looked on paper. No pressure, no hassle. Pricing is firm but more than fair, and they even offer warranty options if you want the extra peace of mind. In short, I had a 10/10 experience (only took about an hour and a half, counting test drive and paperwork) and would absolutely buy again if given the option.

Jeff was an outstanding sales rep. From the time I called on Monday evening until he dropped my car…read moreoff on Tuesday night he provided nothing but the highest level of customer service I have been privy to in a very long time. He answered my seemingly incessant questions about the car and how a lease works. He not only answered my questions i a timely manner, he was willing to text and chat until I was content. When I found a road block he worked with me to get through it. Not only an amicable solution, he found a better car under my required monthly payment with more features than I anticipated. On Tuesday morning he came to pick me up at my store in Falls Church, VA (The Gun Dude) and drove me to Germantown, MD (because they don't sell electric Smart cars in Virginia) 45 minutes later. The conversation on the way to the store was stimulating and his energy was evident. At the car dealer he was very attentive to my every need. He offered coffee and water and served it to me not seconds after I was through the door. We even spent a few minutes learning how to install the panels on one of the model Smart cars. I took my new car (my first new car ever) for a test drive and was more than pleased with the product. Upon return we completed the papers, during which he very patiently answered every question I had about the contracts, and when he did not know the answer he said as much...and then went to find the answer!!!!! I wish this guy worked for me, seriously. Once the lease paperwork was complete he walked me through the features of my new car and plugged it in for a full charge before I left. The charge took longer than expected so he gave me a loaner car to get lunch. While at lunch he realized the charge and detailing would take a bit longer than we anticipated so he gave me the loaner so I could get back to my business. He then drove my car to me (a 45 minute drive) and picked up the lender car at about 7pm. I highly recommend this Smart Center in Germantown and I strongly recommend you ask for Jeff if you want the best car buying experience of your life!!!

Usually the car buying experience is a hassle, thoughts of shady car salesmen and endless haggling…read moretend to emerge. However, leasing a brand new Smart car from the manager, Jeff Greben, has been the easiest and most pleasant interaction I have had. Jeff explained every question I had about the car and the whole leasing process in general in an extremely courteous and professional manner. I have never seen a sales person so knowledgeable about what they were selling before in my life. I will most definitely return to Jeff in the future to get another car, whether it's a Smart car and or a Mercedes-Benz. I highly recommend getting a car from Jeff if you want to leave the dealership with a smile, knowing that you made the right decision about your purchase.

We did not end up buying a car. But this place was amazing!!…read moreExcellent, family owned, well priced very clean vehicles and huge selection. Elias and his son treated my Niece with a level of professionalism and respect that has been unsurpassed.

I bought a car on May 27th 2026 and on the way home combustion fumes were coming into the cabin…read more Turns out the car needed $8,900 worth of work. The police determined the inspection was fraudulent and voided the inspection. Cars of Rockville refuses to take the car back despite that this was an illegal sale based on a fraudulent inspection. In addition it was also illegal to sell a car that had a tampered emissions and this car has a cheater spacer welded onto the catalytic converter. A massive oil leak down the back of the engine a massive transmission fluid leak a broken control arm the damper on the CV axle is cracked to motor mounts are broken and the differential mount is broken. The axles are not seated properly. The car is not drivable and is now illegal to drive. The cars of Rockville is actively refusing to do anything about it other than tell me to take the car back to the fraudulent inspector and they will "help me address some of the issues the inspector might have missed". Whatever that means. I'm sure they're not going to pay $8,900 to fix the car. They have ignored a State Trooper telling them to fix this mess, they have gotten a Montgomery County Consumer protection investigator suspended just for doing his job and investigating them, and if you look at all their reviews you have to look at everything and bring up the worst reviews first to get the truth. Do not buy a car from these grifters. They will ruin you financially. They do not care about their customers. All they care about is how much money they can get per car and they put very little if anything into each car and then get an inspection done that is not legitimate and then sell the car to unsuspecting customers as if it's in good shape when it's not. This is fraudulent inducement fraudulent misrepresentation breach of contract I could go on and on.

I am a little late with writing this review, however it is very well deserved. This was the…read moresmoothest and most pleasant car buying experience I have ever had. I had not bought a car in 10 years so I was a bit hesitant initially. I spotted my perfect car (Mercedes CLA 250) from the USAA car buying service and contacted Tricars immediately. Matt promptly got back to me and we scheduled for me to take a look that afternoon. I came in and it was just as described and right price. I actually didn't expect to make a decision that day, however I felt super confident in my purchase and took the plunge. As I said before, it was such a pleasant car buying experience and 7 months later I'm still happy with my purchase. I will definitely be purchasing from Tricars again.

I'm super happy I found these guys. I traded in my mustang and got an Audi A7. The process was…read moresmooth and easy. These guys are truly professional and do not waste your time, and are utterly respectful. I've purchased many cars in my life but it has never been this easy. The front right headlight had some condensation in it and Arash said it would be taken care of on their expense in two weeks or so. They are very detail oriented and very honest. I really couldn't be happier. Matt was a big help too. I highly recommend Tricars.

I've had good experiences here overall across two purchases and one sale. Last summer, I bought a…read moreconvertible that was hard to find here in the DC area, so I had it shipped through the Carmax network from a few states away. I knew going in that I would pay more at Carmax than at some other dealerships, but in the end, the extra cost (the shipping fee plus Carmax just being pricier in general) was worth it. My salesman, Marcus, was super nice and chill. I didn't feel rushed or pressured at all. The sales staff let me take a longer test drive than the normally allowed 20 min, and I appreciated their flexibility. After all, if I'm going to drop thousands of dollars on a vehicle, I need sufficient time to test drive it, visually inspect it, etc. I also appreciate the fact that Marcus and the crew did NOT drill license plate holes in my front bumper (the state my car shipped from does not require a front tag). He knew the car was looking sharp, and he guessed correctly that I would want to avoid drilling holes if possible (I found a magnet solution). He handed me my front tag as well as an order for Carmax tag installation if I changed my mind. That is good customer service. Now to the reason why I don't regret having paid a bit more at Carmax. My car ended up having two issues: an engine emissions issue (check engine alert) that required Carmax to update a couple of parts, and a paint bubble on the rear quarter panel. I'm thankful that I noticed both issues within the 90-day warranty period. For the paint issue, I brought the car back in, a service manager looked at it, and he said right away they'd cover the repair (either through a repair shop of their choosing or of my choosing). Again, I appreciated the flexibility. I was a little surprised they didn't write up paperwork promising to cover the repair, but sure enough, at the designated time, my chosen repair shop called the service manager, and the service manager made the payment. How about that? A handshake deal that came through. But seriously, Carmax, the paperwork route is the better one. Some pro tips: Make an appointment online. Unless it's a slow day like a Monday, do not just stroll in and expect quick service. I made two appointments (for two separate test drives), and a salesman greeted me within minutes of my arrival each time. Another tip: take longer than 20 minutes for your test drive if needed. They are flexible (and they do not ride with you during the test drive). I'm giving 4 stars instead of 5 because it's a bit disappointing to have to bring a new (to me) car in twice for repairs, but they did live up to their warranty. I'm also just a tad bitter that they offered me a low price for a trade-in/sale a few years ago, but, hey, I didn't have to take their offer. All in all, I would not hesitate to shop here again. You might pay a bit more, but at least you get a 90-day warranty. Some other local dealerships offer nothing after you drive off the lot. My only other piece of advice (not Carmax-related) is to shop Certified Pre-Owned (CPO) if possible. The particular car I wanted was too old for that kind of certification, so I went the Carmax route. Cheers.

They have a lot of nice Vehicle, but they are mostly very overpriced. The warranty is less…read morethan 30 days. If try to bring back the Vehicle you wanted to trade in, then each time they will lower the price to you then resell it for 4 to 5 times what you can get selling it yourself ! *** Don't be desperate because you think you saw your dream Vehicle. The interest rate will be outrageous. And 3 times the price of what its really worth. See the Vehicle you like and compair it kelly blue book, Auto trader, and a Dealership used Vehicle lot !

Very professional. Got a fair price for car and they came to me to pick it up. Highly recommend.read more

I had a great experience working with Emils & Dante @ Nico Buys Cars.They offered me a great price…read moreon my vehicle and they were both professional and courteous. It was a smooth hassle free experience. I would definitely use their service again and highly recommend them to others. Kingsley K.

My experience was solely on the sales side with John Hicks the internet manager. The transaction…read morewent well and his communication before the sale was responsive. We arrived at a fair price compared to other dealers and at delivery he was great - explaining the car in the level of detail that I needed. Would recommend.

Review based on Servicing -…read more I brought in my 2018 Honda Accord for a standard oil change and tire rotation. Dropped it off around 1030 AM and if you don't wait there, they will put you behind those that are (fine - makes sense). I asked if I could get the car by 2PM. No problem. I started checking in around 130 and had to text my service agent multiple times to get a response back. By 2PM I still did not receive confirmation that my car was ready. After calling the front desk, they finally got back to me that they wanted to handle a recall item. Fine. By 4PM they had found two other issues. The service agents are not on top of responding back to you and their pick service is on call - so you can't set a time to be picked up.