I can't say enough wonderful things about this company. The customer service and techs are very responsive and always so courteous and friendly. We've had our service with them for a few months and have been very pleased. Prior to them we had issues with earwigs and fleas. I am pleased to say we no longer have either. Thank you!! read more

This company is a joke. Everytime they come out it's a new person who still doesn't due their job. They do the minimum and don't ever fix any issues . They have been to my property 4 times and each tech said they treated inside and out yet they only have done outside . I've had more ants, spiders and mice issues senes I've hired them than I did with my other company. You get what you pay for . Cheaper prices bad services read more

Charged money for termite inspection whereas this service is free from other companies. Quote for service 3X what other companies quoted.

Timely, communicative, thorough. Answered questions and educated us on yellow jacket behavior and what they were going to do to rid us of the issue. Issue is now resolved. read more

So far so good. Jay was very up front with the pricing and services. Nick is our technician and he seems very thorough and honest.

Matt came out and did a great job. He was very communicative and was very clear about the services. We had a big ant problem, and not only did he clear the ants, but he also cleared all the spider webs from the front porch. He also gave many good suggestions. read more

I am raising my score to three stars for proactive there was a situation where the technician was not showing up. I reported it and Jason from proactive has called me twice reassuring me that they will handle the situation and because I'm wanting to terminate my services also is refund my money was very apologetic I appreciated the phone call not just because they returned my money, but because they were doing the respectful thing and letting me know, that's not how they do business read more

I already gave a review, but could only give "5", stars, so here is another "5", thus "10 out of 10. Your technicians are awesome; hard-working and I love the follow up review for each individual service. I love the ease of adjusting my service and the immediate response by the company regarding my requests. So glad I found my forever pest control service and special thanks to Ryan, my technician for the excellent service and the education about the buggies that are found on my property. Great company and great management. You guys rock!!! Highly recommended. Thank you for servicing my property. read more

The technicians are very professional and make sure to explain the treatment plan. After every visit, they provide a detailed report of the service and products used. We had Orkin before, but Pro Active is better by a mile. read more

Nathan was amazing. He thoroughly checked our house for rats and gave me so much valuable information on rats and other insects. He was professional, knowledgeable and extremely helpful. It was my first time using Pro Active Pest Control and now I will always use Pro Active Pest Control. I feel confident that all of my insect, spider, rat and any other unwanted little guest in my house will be kept at bay. I feel like our house is protected and it's one less thing to worry about. The main office was also quick to schedule a follow-up. They deliver and give you the peace of mind you need when dealing with unwanted vermin or insects. read more

These guys have been on point! Since the pandemic with all the rodent issues going around town, we decided to get help from ProActive. Their rep came out, assessed the property and within a week we had a guy out here taking care of everything!!! And guess what, everything is pet "friendly", so with our pooch and cats not a worry. They set some rodent traps, dusted the corners from spider webs, inspected attic AND crawl space... the guy was ALL over the place! We were only gonna hire them for the one year, but their services have been outstanding and extremely attentive that we decided that it is 1000% worth keeping them in our pocket :) Just recently with all the rain, we had our yearly ant problem, called them the next day, two days later BOOM! guy at our door ready to take care of it all! He sprayed the house, the baseboards, addressed the outside again and even left a lil extra poison in case they come back... and made sure we call again if need be. read more

The Service manager, Cirus, and the exclusion manager, Jessie, both called me to work on a resolution. The immediate need was addressed, that day, and they were very generous in finding a resolution. We are grateful for a resolution. read more

Alex was very friendly and efficient. He was very thorough knocking down all the spiderwebs and spraying the property. In the past when I've had interim issues proactive has come out and serviced the property for free between sprayings. Good price great service. read more

The owner Cyrus promptly reached out to me after my previous review. He teamed up with another technician and gave my place a thorough re-work which finally took care of our month-long ant problem. Now we haven't seen any ant for a week. He also took the initiative of refunding the quarterly service fee due to my frustration. He has shown great understanding with our situation and determination to make customers satisfied. I now have faith in their service again read more

Mason Alston did a great job!! I appreciate genuinely nice people. His customer service is A++ I've used Pro Active Pest Control quite a few times and I've noticed all the bugs gone. There was a nasty roach problem when we first moved here, despite our house being very clean, they were in the house, outside the house, and everywhere. It was awful!! I got desperate and had to call these guys. After a couple treatments I saw a huge difference... I am SO GLAD the roaches are gone and my house feels a lot cleaner without seeing those critters around. I'll stick with my routine service. These guys know how get rid of bugs!! I highly recommend their services. read more

Good CUSTOMER SERVICE! And Aaron was really explanatory with everything that I had questions to! really professional and generous with his job performance!! thank you read more

I am pleased with the interaction I had with Nick, one of the techs, that came out to do our initial spray. He was very kind and also open to answering any questions I had about what to expect. I look forward to continuing my business with them! read more

Staff is NOT trustworthy at the office. I have experienced multiple times they say one thing and I find out something else. I am not going to waste my time to explain the issues to the managers every time. Upper management should be able to take actions from customers frustration before losing the customers. read more

Great experience with Technician Ryan very helpful would recommend Service requested Quality and Value Thank You

Robert B. Has been our technician for over a year now and has been great! Goes above and beyond to keep us informed on his arrival and the services provided. read more

Cheng and Paul were awesome! The communicated when they were on the way and came on time. They went over the services they were providing today and got to work! When they were finished they went over what they had done and asked if I had any questions. I am big on customer service and got nothing short of excellent customer service from these two as well as from their Specialty Service Manager Jesse. Paul was also gracious enough to let me know I had some packages at the door and helped me bring them inside the house. He really went above and beyond and it was very much appreciated. Thank you all! read more

Technician Jamal came by promptly and was attentive and did a thorough job. He took down a giant, wasp's nest and sprayed around the house foundation to prevent other pests from invading. Just in time because ants were growing in numbers! Thank you! read more

Jamal was very polite, attentive and focused on getting the job done. He was efficient and thorough and I appreciate his professional approach. He made both my wife feel comfortable with everything he did. read more

We started seeing a pest control problem so we sent out a request for service via Yelp. This company was the only one that not only replied the same day but also called me. Two days later they arrived and performed the first service. Friendly and reliable. I don't know if there are cheaper or better companies but I was impressed with their responsiveness and that goes a long way with me. read more

Garrett was extremely helpful and put my mind at ease with this infestation. I thought I was going crazy but he confirmed there were mice which was scary at first, but he assured me everything would be taken care of. He seems like a very experienced technician. I am so happy he came to help and I highly recommend him, and Pro Active Pest Control!! read more

If I could I would give them no rating stars at all. I'll make it short and sweet into the point Call to set up an appointment to have someone come out and give me a quote on cleanup of rodent feces and urine in my crawlspace under my house. No problem setting up an appointment and they show up The tech goes around finds any areas they were doing that I guess a complete rodent inspection to see if they can get into my house how they can get in blah blah blah blah I already had all that done I an inspection for my house from somebody else which I told them but they still did it which was okay they found all the areas and everything else so he says he's gonna set some traps in my attic and in my crawlspace underneath even though I told him I have never had any problems with anything in my house no rodents anything at all please don't put any traps up there but yet they still do. He goes to leave and I ask him where is my quote for the clean up and sanitize it. He says oh OK well I will do that when I get back to the office and send you an email. I never got an email with a quote. So I called the company and ask for a quote why didn't they do it. Well apparently the person did not even go underneath the house and took no pictures so he can't give me a quote. They apologize immensely say they will send out a different tech to take care of that and that they are very very sorry. Fast forward 7 AM I get a text message from the Text telling me that he's on his way he will be there at 8 o'clock to perform a complete rodent inspection on my house. Hold up I text back I do not need a complete rodent inspection I need a quote for cleanup and sanitization of rodent feces in urine under my house in my crawlspace. I go they were supposed to do it last week they didn't do it and now they're sending you out to not do it again. I got a message back oh I apologize for that but we do not do sanitization clean up underneath the house crawlspace. Now at this point I'm a little bit pissed off because you took my money last week and didn't give me the service I requested yet I was supposed to be getting it because I said I would then they send out another technician for the same thing that I didn't get the last time but they don't even offer it. How are you going to set up appointments when you don't even offer a service that I specifically and I mean I have been specific about what I needed every time I spoke to anybody. They knew from the first phone call what I needed they knew when I had the tech here the first time and they charged me for him to come out and give me that inspection which on the website it says free. Our free estimate is what it should've been I wasn't asking for an inspection I was asking for an estimate. And then I can't say that it didn't get done they set up another appointment with another tech to do it. Even the technician that came out the second time and apologized immensely for saying I am so sorry that they took your money for a service that we don't even do. So I guess this wasn't short and sweet into the point after all but it was to the point. How does a company not offer a service yet they charge you for something you're not even supposed to be charged for because I only needed an estimate on something and not a complete rodent inspection like they tried to do two times. And the worst part about it I have not heard back from anyone at all regarding this issue after the second technician came and left. Now how shitty is that for a business. So no I don't recommend them no I would never use them again and I would never tell anyone else to use them again. Unless you wanna pay for something you're never going to get. read more

Great service! Prompt, courteous, explained service, was very thorough, and completed in a timely manor

They were the only Pest Control business on Yelp who replied to our specific request without pushing for a contract or sales consultation. Their price was fair and their technician was prompt, friendly, and professional. read more

I am very impressed with this company! Initially I spoke to Jeff for a phone consultation. He was responsive and knowledgeable and was clearly willing to help provide solutions for us. Trevor, our technician, went above and beyond for our initial treatment and consultation in person. He answered all of our questions and took the time to do a great job. We really appreciated Jeff and Trevor's professionalism and help and we look forward to seeing fewer pests. The rates for services are also very reasonable. I am glad I went with this company! read more

Their technician Sierra was very Informative and professional. I am very happy with their service!

So far, so good...as we recently started service due to a HUGE roach problem @ our large group home, after just (2) treatments significantly decreased roach infestation!!! read more

Robert did exactly what we asked and is always friendly and courteous. He always texts me when he is on his way and is super sweet to my mother-in-law. read more

Ben was great. He went right to work and answered all of our questions Pet friendly service and prompt. We have used Pro Active Pest Control now for years and they have always been there when we need them. read more

I had a roof rat make a hole and find his way in. It was pretty stressful as he had gotten into one of the bedrooms and I was kept up all night listening to him bite and scratch in an attempt to get out of a closed door- he was big enough to not fit under the door gap. I lost an entire night's sleep over the debacle. I started my request for service with Moses and ultimately got Alex on site. I wasn't even in town when I initially sought out their services, but they were recommended by a colleague who had used them and raved about how thorough they are. I was able to get someone on site 2 days following my request. The service technician called to inform me he was on his way- 30 minutes away. He did a thorough check of the space, got into our attack crawl space to assess the situation, surveyed the perimeter of the property and set out traps. He ended the visit leaving a full report of the discoveries and a plan of action for how to address the issues moving forward. He even texted me photos of his discoveries. I highly recommend this company and their service. read more

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I want to thank Gabriel for his awesome service and response. There were lot of insects and centipedes , and he helped treat them in all locations in and around the house . He was very kind and went the extra mile and helped with setting traps in all entry locations . Thanks ! read more

My dude Connor was amazing! He helped me with what I needed as concerned about as well as explaining the process and what's going to happen. I felt super comfortable after he assisted. Shoutout my boy Connor! read more

I contacted ProActive Pest Control a couple weeks ago for a problem I was having with little pest problem. They sent out a technician and later sent out another of their field supervisor, Risley. My first dealing I believed was gonna be a hiccup, but they soon cleared the matter up. This is a small company and they're very responsive and I am giving these guys a 10 in customer service. read more

This guy is a professional creator of ant carcasses. Yippee. Also, charming catcher of cats to sequester for their protection. Impressed with Nathan and ProActive for hiring him :). Pam C. read more

Nick is very professional. This gentleman is the reason small family owned businesses survive. We will be loyal customers because of his positive attitude and attention to detail. Keep it up Nick! Hopefully I will see you again. Take care y'all! read more

I would like to commend "Pro Active Pest Control" on the outstanding customer service they have provided us. I also, tip my hat to "Mason and Tyler". It's nice to see professionalism still exists out their. These folks are a prim example of the reflection of a good company. I truly wish you the best on your success and that you continue to grow expanding your area. Best Regards, The Yates Family read more