I hired them for a mice control and removal job. They showed up within the agreed time frame. They utillized the best mice control and removal techniques to get rid of this annoying issue. I paid them via my credit card that was pretty convenient for me. read more

Here's the update: After the 5 days was up, Orkin kept the racoon trap another day because the renters insisted there was a racoon living under the deck. They didn't charge us extra money. Now, nearly one year later, the renters are happy because the racoon isn't bothering them any more. Orkin didn't trap a racoon but I am willing to admit the racoon wasn't under the deck. I just talked to the renters last week. Thanks Orkin. These racoons are tricky but I'm glad we gave Orkin a try. read more

Our technician Z (Zarius) has been fantastic, even on a super hot day! Is very detail oriented and always available. Chris is knowledgeable on all pest control resources and we are glad to have them helping us! read more

I have worked with our Orkin Pro Route Manager, Will Robinson for several months now at my company in Castro Valley. Will has always been helpful and professional. He helps keep our business running smoothly and taking care of any pest issues that may arise. You can definitely tell takes great pride in his work. Orkin Pro is lucky to have such a great employee like Will! read more

This is the first summer so far I have not had ants. My first interaction was with Austin. He's fantastic! He came to my home and assessed the situation and made recommendations. I look forward to his report every month on his findings and feedback. I have used other pest control companies and I will say I'm very happy with Orkin. I read the other reviews and I guess I got lucky with my tech Austin. read more

It's been seven days since the initial visit from Orkin serviceman. Hilario was on time and professional. He explained the inspection process and contract. Mice were coming into my home through the shed. The yard around the townhouse was sprayed. On the inside, the stove and refrigerator were pulled out and another mouse hole was found. It was blocked. Mouse traps were set in areas of entrances. After pulling out metal shelfs from the shed, there were holes (4) and nest in the shed. The holes were blocked and nest removed. A week later, Hilario returned for mouse activity around the traps. One mouse was caught. Today, I'm happy to say there isn't any evidence of mice droppings in my house. The traps were reset and will be checked on the next visit. Great Value for the cost. You're rolling now - got any more to add? Attach photos Recent Reviews Kimmie F. 49240 7/12/2024 This is the first summer so far I have not had ants. My first interaction was with Austin. He's fantastic! He came to my home and assessed the situation and made recommendations. I look forward to his report every month on his findings and feedback. I have used other pest control companies and I will say I'm... Read more Gaurav H. 972922 2/9/2024 Their on field service representative did not give us a call regarding diagnosis of pest issue in garage. So I had to call their office several times just to get that sorted. Additionally, their in office representative need a LOT of training on how to speak with their customers, super rude... Read more Kristina M. Elite 25 4147197 12/19/2023 This was the only pest control company that could provide service on the same day. The other 6 businesses I contacted only had appointments that over 24 hours later AND would only be to provide estimates--no service. Given that we had a rodent issue, timely service was imperative. Tim was professional, clear, and respectful. I am very pleased with... Read more David M. 024 3/7/2024 Do NOT consider ORKIN for any of your pest issues. You will regret it. They only want your money. They will try to sign you up with a one year contract that is automatically billed every month. Then they DON'T SHOW UP ! I can't tell you how much I regret calling... Read more Carleen L. 032 6/19/2024 I have had Orkin service for almost three years and it was good up until 3 months ago. I have had nobody show up and I'm calling to find out it wasn't on the person route when I have messages that it was confirmed. I have had technician blaming office scheduling and etc. for the scheduling issues. I have had them show up out of the time they... Read more Anh Tu P. 020 11/16/2023 Austin Toland, the residential route manager , is very helpful , efficient and professional. We had a carpet beetle issue in our house . Austin visited our house every week for a month to spray the inside of the house , the surrounding area of the house to exterminate the bugs . He is always timely and effective with his work . I strongly... Read more Bob L. 0130 4/6/2023 Found termites in my desk and called them to provide an estimate and service. Field sales were pleasant and showed me what they found but when they provided the contract they could not explain the terms. I wrote an email with my questions and after 5 days they never replied. Result: I found another company that inspected, provided and explained... Read more Lisa W. 0570 7/25/2023 We have has good experience over many years. Regular service preventive maintenance has helped. Our technician, Tyler, is very professional and does excellent work as needed. The Livermore office serves our area and has been very responsive when problems arise, sending a technician and giving phone advice . Andrew P. 0293 8/14/2020 These people are absolutely useless. DO NOT HIRE THEM! I hired them to take care of a rodent problem in my attic. When the first person they sent out arrived I was doing some work in the... Read more Rosie W. 0209 8/4/2018 I would have to say that I wasn't very happy trying to get A hold of a manager. We had a large flea infestation, because an animal had died under our building. After several calls we got a hold of a manager who stated that they would send someone out. Alfredo R. Came out to our store. He was very professional and was very good at his job. He... Read morespraded and he knocked down the spider webs and bugs around the perimeter. through read more

Their on field service representative did not give us a call regarding diagnosis of pest issue in garage. So I had to call their office several times just to get that sorted. Additionally, their in office representative need a LOT of training on how to speak with their customers, super rude. On top of it, the pest issue isn't sorted yet. I am going to have call some other service provider who can better diagnose the issue read more

This was the only pest control company that could provide service on the same day. The other 6 businesses I contacted only had appointments that over 24 hours later AND would only be to provide estimates--no service. Given that we had a rodent issue, timely service was imperative. Tim was professional, clear, and respectful. I am very pleased with my experience and will use the business again. read more

Do NOT consider ORKIN for any of your pest issues. You will regret it. They only want your money. They will try to sign you up with a one year contract that is automatically billed every month. Then they DON'T SHOW UP ! I can't tell you how much I regret calling them. I tried to cancel my service several times after realizing that they are worthless. They said "Sorry , you signed a contract for one yesr". I told them that it was they who didn't show ..They even admitted it was their error ....but still would not cancel my auto payments for their error. Call "Alley Cat" or go to Home Depot.....but DO NOT CALL O RKIN !!!! You will Thank me later. Mary Maloney - VERY Disatisfied Customer. read more

I have had Orkin service for almost three years and it was good up until 3 months ago. I have had nobody show up and I'm calling to find out it wasn't on the person route when I have messages that it was confirmed. I have had technician blaming office scheduling and etc. for the scheduling issues. I have had them show up out of the time they gave. I have only asked for communication and the same technician. I referred them to a friend two years ago and now she is also having issues of them saying they came but not showing up. She has been home and got an emails saying how was the service when they hadn't been at the property because she has to make sure her dog is in the house. Again this has all been last three or four months. read more

Found termites in my desk and called them to provide an estimate and service. Field sales were pleasant and showed me what they found but when they provided the contract they could not explain the terms. I wrote an email with my questions and after 5 days they never replied. Result: I found another company that inspected, provided and explained their contract and will come out to service my home. I would not recommend Orkin from this office as they seem to be not well trained on their terms and conditions, were not responsive to questions and seem not interested in addressing prospect questions so they can make customers. Keep looking! read more

We have has good experience over many years. Regular service preventive maintenance has helped. Our technician, Tyler, is very professional and does excellent work as needed. The Livermore office serves our area and has been very responsive when problems arise, sending a technician and giving phone advice . read more

Austin Toland, the residential route manager , is very helpful , efficient and professional. We had a carpet beetle issue in our house . Austin visited our house every week for a month to spray the inside of the house , the surrounding area of the house to exterminate the bugs . He is always timely and effective with his work . I strongly recommend Austin to our friends and family . Thank you Austin for a job well done ! read more

These people are absolutely useless. DO NOT HIRE THEM! I hired them to take care of a rodent problem in my attic. When the first person they sent out arrived I was doing some work in the backyard on my own ladder. Without asking, he grabbed my ladder and began dragging it in the house, banging walls and furniture along the way. Whoa! Don't you have your own ladder? Easier to use yours, mine is in the truck. Ok ok I'll carry it, don't hang everything up. I set the ladder up under the attic, he went up and placed a few traps. When I asked him where the rodents were getting in he shined the flashlight randomly around the attic and said he couldn't find any holes. No telling where they were getting in he said, rats are very smart. When I told him to go up and look he said no, attics are very dangerous. I fired him in the spot. The second guy they sent out was more professional. He had his own ladder, explained what he was looking for and did what seemed to be a thorough inspection of the house. He found one small hole which he plugged. No rats were in the traps which had previously been set so rebaited them and left. The third guy took a look at the traps, found no rodents but wrote up a report stating that due to the large amount of rodent droppings in the insulation I needed to have the insulation replaced. As I had new tenants moving into the house I called an insulation company in. The workers from the insulation company found four live rats in the attic and a whole as large as my first in the corner if the roof! N rdmess to say I fired Orkins useless asses and brought in people who knew whet they were doing. Orkin did nothing but waste my time and cause me delays in finding the problem. They should not be in business! read more

I would have to say that I wasn't very happy trying to get A hold of a manager. We had a large flea infestation, because an animal had died under our building. After several calls we got a hold of a manager who stated that they would send someone out. Alfredo R. Came out to our store. He was very professional and was very good at his job. He located the dead animal and removed it. He took his time to educate me on the source of the problem, and how to resolve any ongoing issues. I think that he needs major kudos for his work ethic. Thank you so much. read more

Do yourself a favor and just buy a can of Raid and cross your fingers. All I Wanted to do was be proactive with a potential termite situation so I called Orkin. These guys start invoicing you months before the service is ever started and then hound you with collection phone calls day after day, basically a wannabe shakedown company, bad news for them is it ain't worth $600 to anyone. Yeah it's be a great business model for all of us, collect and hope the client forgets the service isn't delivered. Biggest mistake and total headache. Now they send it to collections...what a joke. I spoke to many different people in the company and everyone said it be dealt with. A classic example of the right hand doesn't know what the left is doing. read more

I have had Orkin's service for over 10 years. Until about 18 months ago, I was completely satisfied with the job the company was providing. Our servicemen, Tyrone and then Gabriel, were excellent technicians, and were very sensitive to our service needs. Unfortunately, however, starting about 18 months ago, my opinion of the quality of Orkin's services gradually took a turn for the worst. When our neighborhood was invaded by rats due to the nearby construction of several lots of new condominiums I was forced to request that Orkin also include rodent control in our contract. Traps were set and checked monthly, and a few preventative steps were taken but the problem continued. As a result, I have literally spent several thousands of dollars in a desperate attempt to eradicate this very nasty and unsanitary problem, including hiring professional rodent proofing companies, tree services and most recently, an attic cleaning service. All these things were done because Orkin seemed to either have no desire or were incapable of fixing the problem, and did not provide the service promised in it's ads, including same day service, which I tried on more than one occasion to utilize only to be told that the service was for potential new customer appointments only. Per their ads, any incidences that occur requiring attention between monthly service calls, Orkin will make extra visits. However, what their ads DON'T say is that if you call on Thursday or Friday you may not get a a return call from the service department to schedule an appointment until the following Monday, if at all. While my technician Gabriel has gone above and beyond my expectations to provide exemplary service, and despite the fact that I have been a loyal customer for over 10 years, Orkin's staff has been extremely rude, and routinely insensitive to the urgent requests I've made when the rat problem persisted. Although I will miss Gabriel, this is why I terminated my service. read more

My husband had to call two times and still no response... we're calling Critter Control instead! 1-800-CRITTER

They sprayed my house 2 times. They sprayed the windows I had washed at an expensive price. I still have spiders. They would address the windows getting reawaken unless I give them 3 bids and then will only refund me 150.00 not worth the aggravation don't try them very rude manager read more