We just installed a new central heating and a/c system and Sherm was amazing. He was super informative on what we needed for our size house. He came out a few times and is always available to ask questions. We had two other contractors come out for estimates and they didn't ask much and one in fact never bother to follow up. Sherm was no pressure sales which I personally loved. He truly knows his business and is an all around great person. Cannot say enough good things. We were referred from some friends and it was an excellent choice. Would highly recommend Pro Air. read more

Pro-Air Inc - Heating & Air Conditioning/HVAC Near Me - Citrus Heights, California

It's hard to believe that I'm the first one to have a complaint, I got three estimates he came in second but he was a lot more knowledgeable so I went with him. Wanted new heat pump to get the rebates my old unit was still working Paperwork was done in may took him a while because it was summertime. He got around to it July 6, which wasn't an issue but close to my vacation time. I had a Lennox heat pump unit installed. Also had an issue with the whole house fan that didn't have enough vents in the attic wanted him to resolve that ,he came up with an attic fan that would work perfect with that unit. That'll be an extra thousand dollars OK when installing it his guys left the attic door open with the whole house fan on.The house was full of insulation not once but twice had insulation all through the house he paid for cleaning service and had his guys clean up the next time where I feel like I got burned was the proposed amount that was set forth you really have to make sure you understand where the rebates are coming and going because the contract amount was different. I just assumed it would be more than the proposed amount and the rebates were coming to me, but that wasn't the case the financing company that we went through was set up through him. Credit score on me and my wife was a little low, so it came in at 10.9% interest since l found out the rebates were going to him asked him why the price difference he said there was a dealer fee of 1700 l didn't See it in the contract he said Of course you don't that's between me and them,shows me a copy of his ledger see it's right there I wouldn't of signed that contract if I knew I was paying an extra $1700 on top of the $15,000 interest plus the fan didn't resolve the whole house fan issue in fact it use to have low med & high Fan speed now just high speed anyone with his knowledge should've been able to measure the whole house and figure out that I needed more vents not a gable fan, so I feel like I got burned for at least $2700.plus my smud bill has tripled heater runs 8 hrs a day to maintain 70 degrees.The heaters a joke if I have up stairs and downstairs on it blows 74 degrees at the register and runs a average of 8 hrs a day in December.STICK With GAS read more

I highly recommend Pro-Air. I have used them to install new HVAC systems on 2 different houses. Sherm is exceptionally honest and trustworthy. He is knowledgeable and professional. Having to replace your HVAC system is a bummer but he made it really easy and seamless. He even loaned us a small air conditioning unit to keep us comfortable until our install date. So impressed. read more

Absolutely the best, but not overpriced! I had them install an HVAC system on my roof in 2020. Sherm really knows his business and is a true professional. And when you call the office, his wife Mindy answers the phone. She is genuinely concerned about her customers comfort. Over the years, if I ever have a problem, Sherm is right there to diagnose and fix it. Besides being the best in the business, Sherm and Mindy are such nice people. I feel like I have friends who are in the HVAC business! read more

Sherm was great! Checked the unit on the roof, then checked my thermostat and determined the thermostat no longer functioned. He explained as he installed a new unit and gave me the choice of leaving the programmable part in the thermostat, or removing it and just turning it off and on. A fantastic person that is concerned with the problems you have, and better still, ...he fixed it. I would recommend Pro-Air to everyone who might have issues with their units. Sherm is an honest and sincere person. Thank you! read more

I don't think we've ever had such great customer service. We got three other quotes, all with similar prices but when we went to Consumer Reports to look up the brands, none compared to Lennox. Also, once the other guys gave us a quote, we had to chase them down to try to get them to come back and actually do the work so we could pay them. I don't think I left one voicemail for Sherm. He answered every time I called and they did an excellent job installing our new HVAC system. I would recommend Sherm and Pro Air with zero reservations. read more

We had our HVAC system upgraded by Sherm a few years ago. it was a super smooth process and everything came out exactly as Sherm said it would. Ever since, our system has worked beautifully! Nice and warm in teh winter and nice and cool in the summer. The new system is even more efficient than our old one. and uses less electricity. But, every July and August i really wanna say thank you to Sherm! Our house stays perfectly cool when it's blazing hot outside. Thanks again, Oscar and Phillis read more

My father started using Pro-Air long ago! They now service my whole family. - 3 generations and we all are exceedingly Pleased with their service. They always respond in a very timely manner, are very knowledgeable, and respond very quickly. Sherm is very friendly and it is a pleasure to have him come to my home. I can't say enough good things about this Company! Call on them and you won't be disappointed!! PS.. It is always fun to see him drive up in his Bright Fire Engine Red Truck!!! read more

I would highly recommend using this company for you heating/AC needs. Sherm was very knowledgable when it was time to replace our heating/AC system including new ducting. He gave us several options and was very patient answering our questions regarding the pros/ cons of each choice. He designed the ducting to insure even temperature distribution throughout the house and encourages you to let him know if further adjustments are necessary. He is focused in making sure you are happy with the outcome not just making a quick sale. Jose & Pablo did a great job with the installation. They were on time & considerate. They even loaned & set up a portable AC unit since we had an unexpected heat wave right when installation was being done which was greatly appreciated. A couple of years prior to the replacement, we were having trouble with the unit & we had Sherm out to do a repair. He gave us a fair assessment of what was wrong with the unit & the cost of repair. He told us that the unit may not have much more life in it so we could decide whether to repair or put the money toward a new unit. We had him do the repair which fortunately gave us another 2 years to save for a new unit but when it was time to replace we knew where to go. I found him & his team to be honest & trustworthy. I don't think you can go wrong hiring them. read more

Our heater stopped working on Sunday, we called Pro-Air (because they're local) on Monday, but we couldn't get an appointment until Tuesday. However, Sherm found time to come by late Monday afternoon. He immediately identified the problem but needed a part that he couldn't get until the morning. He returned the next morning and we had heat within minutes, at a much lower cost than we'd expected. read more

Sherm and Jose and Pablo are amazing. I found out shortly after moving in to my new hone that I would need a new furnace, hot water heater,and air conditioner! Sherm explained everything I would need. The quote Sherm gave was incredible! Josh and Pablo did a fabulous job installing all three items. I live in a mobile home community and I have already recommended Sherm and his company to the park manager so she refer anyone who needs HVAC Service to him. read more

Friendly, honest, competent, fair, professional! Excellent service! If you don't call Pro Air, you are cheating yourself!

Our AC stopped working right in the middle of 100+ degree temperatures, so needless to say we needed it fixed immediately. Pro-Air was the only company able to come out within 48 hours. Sherm was very knowledgeable and educated me on what the issue was. I felt he was very genuine/honest and you don't always get that. The customer service was awesome as well; very refreshing. They were personable and can tell they care about their customers. I will no doubt be using them moving forward. Would highly recommend them to anyone. They're great! read more

Pro-Air Inc was recommended from my uncle who is a general contractor. He only recommends who he thinks is the best. Pro-Air exceeded our expectations. They were professional, on time and very clean. They balanced our house so we no longer had hot and cold spots. They beat the competition by a substantial amount. I would and will recommend them without hesitation. Thank you!!! read more

Gotta be one of the best companies if not the best I've ever had the pleasure of dealing with. Very honest, very fair, too the point and the technician left me with a smile and one of his in return. Very very content. Thank you Pro Air! read more

I contacted Sherm and Pro-Air because of some problems with a relatively new high end system installed by others. His bid to do the repair was lower, they did it quickly and well, and identified a number of problems with the original installation that they fixed, and it operates much better now. I'll definitely use Pro-Air in the future! read more

No muss, no fuss, no rolling of eyes or wringing of hands!!! We dialed a number in an ad in our modular-home park flyer and hit it lucky! Sherm Grady, owner of Pro Air, in our area, recently replaced the complete HAV system in our home and we couldn't be happier. The old system was falling apart, leaking tons of expensive freon, and the ductwork under the house was in terrible condition, though we had no clue till the technicians crawled under and ended up having to tear it all out. Here's what's nice: Sherm came on a Thursday, explained what he would do and had the techs here the following Tuesday. They completed the work Wednesday afternoon and managed somehow to keep the house comfortable in 100 degree weather. Sherm's Pro Air is a cool (!) operation from beginning to end. Over decades, that has not commonly been our experience with HAC companies. Sherm lays out exactly what will be done and why, and the cost, and writes it out. He doesn't hem and haw about surprising extras that crop up. Refreshing. Jose and Pablo, the expert techs who did the installation, were so comfortable to work with that we felt fine with their having to be back and forth in the house. They are resourceful and imaginative in solving installation problems that aren't in the training manuals, some requiring trips to Home Depot. My wife said to emphasize that they are respectful and courteous. There was at least half a day's extra work with the ducts under the house, crawling around in dirt with hardly any clearance, and never a murmur or hint of disgruntlement,. With Pro Air there's no need for a second opinion. read more

Everything went well, showed up when promised, the work was completed on time, no extra charges. Our upstairs was hot, they installed duel thermostat that made it very comfortable, no more fans! Staff was extremely courteous and professional. No complaints wish we had done it years ago. read more

We needed a new heat pump to replace our 25 year old unit. Did some research and had several bids. However Sherm from Pro Air has been in this business for a long time so we worked out a competitive deal. His team came out and they knocked it out of the park. They were very professional and treat your home like it's there's. If you need any HVAC work call Sherm Grady with Pro Air his knowledge and experience is second to none. read more

Sherm Grady , owner of Pro-Air Heating & Air Conditioning , is masterful. We had a terrible heating & cooling system that was already installed when we purchased our new home a number of years ago. Never worked well, frequently breaking down, SMUD bills of $400-$500/month for a 2800 sq foot, 2 story , 4 year old home. We met with many businesses for replacement of our system. Finally settled on Pro-Air & Sherm. Sherm's advantage: he has worked in the field of heating/air conditioning for years, repairing, installing as well as selling. He completely re-did our entire system with fantastic & reliable equipment (reasonable cost) with upstairs & downstairs zones. No fuss, no mess. Completed quickly, efficiently, and properly from the outset. He helped us obtain excellent financing. Now we have even heating & cooling year round, and bills in the range of $200-$220/month. So very satisfying. He has maintained our equipment with service calls once to twice yearly at minimal cost. No problems for the past 5 years. A brief problem did develop yesterday however..... (Sunday of course) when the unit stopped putting out cold air during a 106 degree heat storm. Left a message at his office Sunday evening. Early Monday morning we were called by his staff. Two hours later Sherm was knocking at our front door. He went directly to our outside unit , listened to the sound, took off the cover, looked around inside, felt the metal tubing. In less than 20 seconds he had the right answer to our problem: a faulty capacitor. No coolant leak. He assured us we would be up & running quickly . The cold air was already flowing into the house by the time I walked back in. Within 15 minutes, his work was completed with a clearly understandable explanation. He showed us the faulty part. Then on his way to his next call. Either no cost (covered) or minimal charge. Perfect , professional service & immediate positive results. I would recommend this gentleman to anyone and everyone with a desire to install a new heating/cooling unit, needs a repair, &/or is looking for a credible and honest 1st, 2nd or 3rd opinion. He is amazing and "the real deal" in my books. From a very , very satisfied customer. Jeffrey & Ivy Applebaum in Rancho Murieta read more

Very happy with the service received. Called out on a broken furnace. Sherm went over the problem in great detail and gave me all options available. I really felt comfortable with the information i was given. The price was fair and inline with the research i completed. Furnace was fixed within 24 hours of the first visit. I would highly recommend this business. Thank you again! read more

We live in a home that is 15 years old now, and we started having problems with our HVAC system a couple years ago; first it was a problem with the condensing unit, last year it was the air handler. With the first issue, Sherm was the one who could come out the soonest and I asked him to give us a quote to replace the system. Sherm gave us 4 prices in ranges of equipment; basic (like we had), good, better and best. We got quotes from other companies as well. At first glance it looked like Pro-Air would be more expensive, but when comparing apples to apples, they were the best. We decided this was the year to replace our system as equipment prices do increase annually and we are doing some other minor remodeling. We went with the 'better' system combo and couldn't be happier. It's a Lennox iComfort. Well, last night when we were out for dinner, I got an email, from iComfort, saying there was an error with our system. When we got home, the AC wasn't working. It was a hot night, but not unbearable, so I decided to wait to call Sherm (don't wait). I called him at 10:30 Sunday morning and he was at my house in 30 minutes and AC working within 15 minutes. He replaced the fuse in the power supply. He said it was a fluke thing, but can happen. And in the future, don't hesitate to call. Service with a smile. read more

Pro-Air came in and fixed all the problems I had and left me with a better system at a low. Over the years, I've had three other AC companies come work on my system in Folsom and I was not happy with the quality of any of their work. For the latest fix, after a lighting strike last year, I got bids from three companies. The first 2 were just BS. They did not have good knowledge of AC. They didn't know how to fix my system but they would try. Pro-Air came in and fixed everything, reengineered the ducts, added two new vents and set up the system for 2 zones. Everything Shem told me agreed with what I knew about AC systems. I wanted 3 zones but Sherm had good reasons for 2 and asked me to try it. After a year, I still wanted 3 zones. Shrem had anticipated that. He had installed the duct work for 3 zones last year. He came out and changed the settings to 3 zones in about 10 minutes, Sherm is great. He simply gives the best service possible, read more

This company's customer service is second to none. AC blower burnt at 8pm. Called Pro-air 1st thing in the morning and Sherm was to the house by 11am and completed the repair for a good deal less than I expected to pay and out by 12pm. Everything about this experience was excellent. Sherm is the consummate professional, a repeat customer here!! read more

The guys at Pro Air are extremely knowledgable and friendly, I have had the best experiences with them. They're always on time and answer all of my silly questions. I'd highly recommend! Great local business. read more

Our air conditioner went out in August. I called several different companies for bids and I am so thrilled that we went with Pro-Air Heating and Air Conditioning. Sherm and his crew are the most genuine, professional guys I have had the pleasure of having in my home for a week. Our heating system was over 40 years old and had some issues, including rat chewed, deteriorated ducting. Sherm never pushed and spent weeks answering questions, gave us quotes on multiple options, answered more questions, helped with the SMUD financing paperwork... all with a smile and patience. We decided to replace the entire HVAC system, including moving the AC unit pad to the other side of the house. The work was done immaculately. I never thought I would think of ducting as looking good but oh, my goodness, it does! There were some odd issues that came up along the way with framing issues on some of our returns and old return sizing that the crew took in stride. They were perfectionists in making sure that air is flowing in an efficient manner. I am so glad that we went went Pro-Heating and Air. I don't think this house has ever been so balanced. Making such a large investment and financial commitment can be very stressful. I believe Sherm gave us great advice, a great deal, and excellent service. I highly recommend him. read more

Sherm is as good as it gets! As a customer even with the amount of calls he had as a customer Sherm came out the same day and got us up and running again. Sherm explained the problem clearly, provided options and we now have a plan to deal with our air condition issues for the long term future. I do not hesitate to recommend Sherm and his staff for all of your HVAC needs. read more

We have been a customer of Pro-Air Heating & Air Conditioning for almost 10 years. At that time, Pro-Air replaced both of our home HVAC units (utility savings have been dramatic). Since then we have had maintenance performed on the units by Pro-Air. They did an excellent job, and they are always on time. read more

BEWARE !!! I bought a total H/AC unit from this company a few years ago and thought they were good ----- UNTIL--- Yes, during the hottest day, last week, we had our AC monk out - a rat ate through a wire. The repair was done in a bit over an hour and about $10 of wire was used. Yes, the repair was done after hours - BUT I never expected to get ripped off as bad as I did. I was quoted $500, if they had to punch a hole thru the wall, run a conduit down the side of the house, patch the hole, come back when the patch was dry and paint it, etc. Well, none of that was necessary. The repairman was able (with my assistance) to run a wire through the attic hole, down to ground level and reconnect it to the compressor. Now, I appreciate them coming out immediately, on the busiest day, to check on my problem and then send out a repairman, at 8 p.m., but I don't appreciate being scalped. Worst case scenario, which included 3 trips to my house, was $500; but oh, even though it was a fairly simple repair, they still charged me $500. Consider, I wasn't a customer who called for an emergency and had never done business with them. I bought almost $10,000 worth of AC unit from them. So much for being a good, prior customer. Do you know anyone who charges $500 an hr., even for overtime? I struggled to explain my situation to them, and with much stress, I managed to get them to accept $300 for the repair, but not without pain. I was told never to call them again, as they wouldn't respond to any future service requests. Does this sound as if they care about customers or just how much money they can make? Avoid the pain. Shop elsewhere. flustered ex-customer read more

Our heater suddenly started cycling for 10 seconds and would then click off with no heat so I searched google and found Pro-Air Heating and Air. I called and spoke with Sherm's wife, who was very helpful, and she scheduled me for the next morning. Sherm arrived on time, and was very personable, professional, and knowledgeable. He quickly found the problem and we had heat flowing in a matter of minutes. I was particularly impressed when he picked up all the little bits of plaster that had fallen from the attic onto the carpet. I would recommend this small business, which he and his wife started in the 80's. They were prompt, helpful, and didn't charge an arm and a leg. read more

I just called to get some help with our air conditioner. The rep who answered the phone asked me what was wrong and I explained the situation. He said I needed to change the filter and I told him I didn't know how to and didn't know where it was as we just moved into this house and he didn't really listen but somewhat scolded me and said that it needs to be changed every couple of months and it is a few dollars. Then he asked me to hold on for a second and proceeded to hang up on me. I will never be calling this company again for any kind of service. read more

Sherm sold and installed a Lennox heater and AC unit. He slipped during the heater install, putting a foot through my ceiling. He did immediately patch it up, to my satisfaction, so that was OK....accidents happen. I am very satisfied with the heater / AC / and thermostat unit that he sold and installed. Getting the manufacturer and Roseville City rebates took months...in fact Sherm forgot about me...After 10 months, I get back on him, and he signed me up in time for the city rebate, but unfortunately it was too late for the Lennox manufacturer rebate. Sherm accepted the responsibility, and Pro-air reimbursed me the amount, keeping the good will. read more

Thank goodness for Pro Air! Extremely quick and courteous service and good price, too. Highly recommend this company.

We have been using Pro Air for the last 8 years and could not be happier with thier service. We have an older unit that seems to break every season and they have been able to fix it every time. They are prompt, knowlegable and trustworthy. When our unit cannot be resurrected from the dead we will use them to replace our unit.. not even going to shop aroumd. It's great to support a local business that you know will take care of you. read more

Awesome Company! I bought a groupon for them and I was hesitant because so many other groupons I had bought in the past for other companies had not turned out well, but pro air was amazing!! They came out when they said they were going to, called me before to remind me and even cleaned my filter for me. I really felt like I could trust them, he didn't try to up sell me or anything, just told me the facts! You will not be disappointed with them, they really care about there customers! :) read more

I have been a very satisfied customer of Pro Air for over 12 years now. The service is great, prompt and efficient. Evaluation of problems is thorough and resolution rapid. I first used this business after they found a simple problem in one of our air conditioning units and repaired it. Several other companies did not find the problem but recommended very expensive "solutions". I love honesty in business! They are our "go to" company and happily recommend them to others. You will be happy! read more

first called Sherm at Pro Air a few years ago. He fixed my AC quickly at a reasonable price. It was a no brainer to call him again when my 20 year old system started to fail. Though he repaired it that day, we decided to consider a new system. He gave us estimates on four different systems. We were leaving for a week so we scheduled our install for ten days later. He didn't charge us for the repair or service call from that first day. The system was installed in a day, including new registers and duct work. our new system is quiet and efficient. Sherm guarantees his labor for two years (many others don't) and throws in two years free service checkups. I HIGHLY recommend Sherm and Pro Air. read more

I contacted Sherm solely because he was listed on the Lennox website as one of their recommended repair companies. I had received an estimate from another local HVAC company to replace a control board on my furnace. The other company had quoted my $540 in labor only, the part was under warranty. Over the phone, site unseen Sherm said the labor was way too high. He told me it could be done for less than half of the estimate from the other company. I ended up going with Pro-Air and not only did he come in under the estimate he gave me over the phone, he fixed it for me in less than 20 minutes, where the other company told me it would be a 4-5 hour fix. Sherm saved me from being taken advantage of. I am very appreciative and would recommend him highly. read more

Pro-Air did a big job for us: replacement of two HVAC systems and new ducting. Our house is unusual and presented all sorts of unique problems. Other well reviewed businesses on Yelp talked about cutting thru floors, going thru walls, and talked of the difficulty. Sherm was so amazing, in that he totally enjoyed the challenges presented and came up with some novel solutions (I got one unit moved from a closet to the attic as a side effect). Jose is some kind of magician, having squeezed thru long runs of 10"x14" spaces to lay out new ducts and new wiring. He had to explain to me how he did some of the job several times, and I am still not sure I can understand how it was possible. He kept my house intact. My new system is super quiet (a huge change) and all areas of the house stay at the same temperature - a night and day difference from previous. We had one issue that came up after job completion, but Jose came out on a Friday night one hour after we called, and all was made well. I highly recommend this business. read more