Dr Kim is the best ! He truly cares about your condition and about your well-being. He has…read moreexcellent bedside manner. He listens to your concerns and gives you all your options. He focuses on you to make sure you receive the best care. His office staff is extremely helpful and friendly and works with your schedule. When my procedure was all finished, I was wishing he was my primary doctor! I would definitely recommend Dr Kim!

We trusted Dr. Kim with ongoing care, which is why this situation was so disappointing…read more We made a 2-hour round trip to a follow-up appointment only to be unexpectedly informed by Ying, the PA, that Dr. Kim was no longer with TriCity Pain, and that May 24, 2024 had apparently been his last day. Patients were never notified beforehand -- no call, message, letter, or any other communication. Finding out at an appointment that your physician had already left weeks earlier is unprofessional and unacceptable for continuity of care. The core issue is a lack of integrity in how this transition was handled toward patients in a pain clinic setting, where individuals are already dealing with significant ongoing suffering and dependence on consistent care. Abruptly leaving without proper notice shows a concerning lack of consideration and accountability toward those relying on treatment. If there was a reasonable explanation for the abrupt departure, it was never communicated to patients. Even in difficult or unfavorable situations, patients deserve a basic level of transparency and a diplomatically delivered explanation, particularly when ongoing care is involved. Even Ying appeared uncomfortable being left to explain the situation to surprised patients arriving expecting to see their physician. To be clear, the issue is not that a doctor changes practices or opens a new clinic -- that is understandable. The issue is how it was handled. Patients deserved honesty, transparency, professionalism, and integrity throughout that transition. UPDATE to previous review: Dr. Kim's response does not address the central concern raised in the original review -- the lack of communication and failure to notify established patients prior to his departure from the practice. It does not acknowledge the impact on patients who arrived for scheduled care and were only then informed he was no longer with the clinic. The response also does not include any apology to patients affected by the lack of notice and disruption in continuity of care. The use of the word "unfortunately" comes across as dismissive in context and does not address the underlying concerns regarding patient communication or continuity of care. Additionally, it references a "2024/2025" departure timeline, which is inconsistent with what patients were told by the practice (May 24, 2024) and does not align with what we experienced firsthand on June 4, when patients arrived for appointments and found he was already no longer there. Overall, the response does not engage with the communication failure or patient impact raised in the original review.

I had my first visit with Dr Caylor and feel that this treatment may be the answer to my prayers!…read moreI look forward to having my pain relieved soon!

The 1st time and LAST time I will ever go there. Saw a new pain "doctor" there and she was the…read moreWORST pain "doctor" I've ever had. Cold, abrasive, rude and uncaring about my pain. I will NEVER go there again or recommend them to anyone.

I think a few of you read this like a novel. Well I thought I could write the ending-not quite! Smh…read more A doctor update: the former Founder of APA is GONE, Dr Wills-and parting was not sweet. I know how & why, and I'll leave it as not good. The entire medical community talks about the former APA Clinic-even when someone is NOT in the medical field. Austin does want to know: WHERE IS Dr Feferman? I thought I was done, but OH NO. I was given an amount much lower than my supposed total (which had included balance billing and significantly higher charges)-I paid cash to end it. THEN old claims previously processed as Out of Network (and part of my payment above) were resubmitted by "someone" as In Network, so this clinic collected double. NOT NICE. For those who hope this place is nice and has competent staff now-I hope so too. However, If they are so desperate or incompetent as to 1. Harass me for payment (no worries I save EVERYTHING), 2. Receive It after much negotiation THEN (as was always the CORRECT ROUTE- I was NEVER Out of Network) 3. Go To Cigna and RE FILE EACH as a "Corrected In Network Claim" I say BE CAREFUL. I am SO SICK of EVERYTHING related to APA and their new company BUT I have Ethics, and think my doctors should follow the Ethics to which THEY are bound. This isn't over, SO nothing else significant posts til this ENDS. However- I have Cigna so they will be involved You will GET NOWHERE with Austin Billing; I suggest googling the full company name not just USEP (see my post 1 or 2 below for it) along with the address in Dallas used to send payments (a POBox in Dallas). You WILL FIND contacts AND complaints I512hope this439helps you7342goodluck starting to appear-however none are mine. Good luck to others esp with Billing-infoabove-More when I have more.

Did business with this place for over a year. In that amount of time I saw 3 doctors pull up stakes…read moreand leave. Always wondered why. Well, this new doc, Brennan Frank, is an arrogant, egotistical, condescending a**hole. Yes he is. I spent 10 minutes with this yuppie and was ready to strangle someone. You don't talk to patients like this guy does and expect return business. I would rather be in continuous, agonizing pain than to have to be in the same room with him again. I switched to another pain doctor several months ago and am very satisfied. Bye bye, APA...

I grew up in Texas the son of a scientist, and was raised in an intellectually rich environment in…read morewhich reading, research, facts and truth were held in high regard--in direct contrast to the astounding horror of our age in which the current power structure of idiot-based disinformation has allowed the term "alternative facts" to leak into our lexicon. I inherited what I call my father's Query Engine Mind, which has served me well in becoming a writer and a published author whose non-fiction book on UFOs has been selling steadily on Amazon for five years on April 9th. My research skills have also enabled me to scope out the best in their fields, which came in handy when I recently re-injured a herniated disc at L4-5 (which apparently is a more complex mess now than it was 25+ years ago when the snow skiing accident started it all), and I have lucked into a superb operation called the Greater Austin Pain Center. When Dr. Alan Silberberg walked into the consultation room, shook my hand, sat down and opened with, "I've studied your MRI images carefully, and you're in a real pickle here, buddy," I knew I'd met my doctor. He radiates intelligence the way my Dad did, and he's extremely blunt and direct and doesn't sugarcoat the facts--all the elements I need in a doctor for me to feel confident I'm in good hands. We've taken the approach of doing spinal epidurals (the same treatment that was very effective for me with the original injury), and I had my first session this week. I was face down on an operating table, so I can't visually describe what was done, but I can say that the needles weren't artlessly jammed into my lower back, they were slowly finessed into the damaged areas, and the steroid/pain killer mix was injected slowly and then with a more steady progression. The artful skill being utilized here was quite noticeable and greatly appreciated, and it clearly minimized the application pain (I chose no sedation). This doctor's impressive online CV most definitely matches his performance. Dr. Silberberg is surrounded by a top-notch staff of clinical professionals and front end office people, mostly an all-female crew. I've encountered nothing but friendly and polite helpfulness from everybody, both on the phone and in person. If they can maintain their level of excellence, friendliness and efficiency across the board, then I hope they corner the market here in Central Texas. My Dad often said, "The cream always rises to the top." Dr. Alan Silberberg and his crew have proven this to me. If you're a self-paying client like I am, this is the Go-To Team for you. They treat me great, and they've impressed me beyond words. I got lucky the day I found them.

I see Dr Alex Hynes at GAPC and he's the best pain doc I've ever had. At 75 years of age, that's…read moresaying a lot! His support staff is very friendly and accommodating. Paulo, who works the front desk, is great, as is his cohort, Gabe. They all have helped me tremendously with my knee and back.

Every time I go to any of their offices, I feel like little angels on earth are there. I am blessed…read moreI found these wonderful brilliant human beings, who have an important element that so many pain experts are missing "compassion".

Dr. Julia at Kyle office was fine on the one visit I had with him. The staff afterwards asked me…read moreif I wanted to see him or a PA on my follow-up visit. I told the him because I am unsure if I wanted to have him as my doc. They called prior to the appt and changed it to a PA. The PA told me the doctors only see patients every six months. When I complained that absolutely nothing had been done for my pain, edge offered to set me up for shots quickly. Then they called to reschedule because it had been booked in the wrong suite. I told them to cancel and I'd go elsewhere. Another call wanting to schedule. Then after two weeks another wanting to schedule my follow up from my procedure! And the doc had wanted me to talk to a surgeon for a future relationship. He didn't refer me to one. On an inquiry call back to the office they decided he hadn't made a referral. After calling another two times, the staff told me most people Google a surgeon. OVERALL, I DO NOT RECOMMEND GOING THERE.

Dr. Andrew Hall is a brilliant and caring individual. I was…read morein a major car crash and have a lot of titanium in me as a result. Dr. Hall was assigned to me while in ICU. He helped me through my hospital stay. After I was released he helped me rebuild my life after I had to spend 9 months in bed. When I was lucky to be walking he encouraged me to get back into exercising. He projected a positive outlook when I couldn't think of one. I have followed his advice and all I can say is that I feel so much better today. I never thought I would be able to do my favorite thing again which is landscaping. I've been back at it for 2 years now. Every day is better than the last. I highly recommend him. He is sharp as a tack and thinks outside the box to personalize care.

I received care from Angela Ash. I cannot express enough how grateful I am to have met her. Angela…read moregoes beyond to help her patients. She takes time to listen to what your concerns are and does everything she possibly can to help you. Angela went out of her way to find out what was causing my pain and wasted no time finding a solution to treat it. Thank you Angela! I wanted to add that though I did not see Dr. Gutierrez, he was involved with my care on this visit by meeting and discussing my issues with Angela. Both went out of their way to find the problem and set up a plan to fix it.

I was out of work for three months due to back pain. Their injections in my back have me pain free…read morefor several years so far.

SHADY BILLING PRACTICES - ZERO COMPASSION - AVOID THIS PLACE IF YOU VALUE BEING TREATED LIKE A…read moreHUMAN I had to leave this review after my recent experience with DIRECT ORTHOPEDIC CARE (DOC) -- and I wouldn't recommend this place to ANYONE, especially if you're dealing with chronic conditions, post-op recovery, or have limited income. I WAS CHARGED A $50 NO-SHOW FEE For an appointment I was NEVER properly reminded or confirmed for. The claim i oupted out of Text Messaing that was "Not correct" I received one to make payment I rely on a case manager to help manage my care, and there was: NO confirmation call NO reminder text before the appointment NO follow-up prior to the visit Instead, I got a "You missed your appointment" text AFTER THE FACT. When I raised this issue, DOC leadership -- particularly PAIGE, Director of Operations -- doubled down. Even after reviewing records that showed I wasn't receiving reminders, she coldly cited "company policy" and refused to waive the charge. I PAID THE $50 UNDER PROTEST -- this was NOT a legitimate or fair fee. I've had FOUR SURGERIES IN UNDER A MONTH, with a MAJOR SHOULDER REPLACEMENT scheduled for 8/26 -- and this is how they treat patients who are trying to manage complex, ongoing care? ABSOLUTELY SHAMEFUL. ************ And before someone from the social media team replies with the usual copy-paste: "We're sorry to hear about your experience, please contact us to discuss this further...". DON'T BOTHER. That's not a real apology -- it's a PR-APPROVED DEFLECTION that helps no one and fixes nothing. SHADY BILLING PRACTICES - ZERO COMPASSION - AVOID THIS PLACE IF YOU VALUE BEING TREATED LIKE A HUMAN I had to leave this review after my recent experience with DIRECT ORTHOPEDIC CARE (DOC) -- and I wouldn't recommend this place to ANYONE, especially if you're dealing with chronic conditions, post-op recovery, or have limited income. I WAS CHARGED A $50 NO-SHOW FEE For an appointment I was NEVER properly reminded or confirmed for. I rely on a case manager to help manage my care, and there was: NO confirmation call NO reminder text before the appointment NO follow-up prior to the visit Instead, I got a "You missed your appointment" text AFTER THE FACT. When I raised this issue, DOC leadership -- particularly PAIGE, Director of Operations -- doubled down. Even after reviewing records that showed I wasn't receiving reminders, she coldly cited "company policy" and refused to waive the charge. I PAID THE $50 UNDER PROTEST -- this was NOT a legitimate or fair fee. I've had FOUR SURGERIES IN UNDER A MONTH, with a MAJOR SHOULDER REPLACEMENT scheduled for 8/26 -- and this is how they treat patients who are trying to manage complex, ongoing care? ABSOLUTELY SHAMEFUL. ************ And before someone from the social media team replies with the usual copy-paste: "We're sorry to hear about your experience, please contact us to discuss this further...". DON'T BOTHER. That's not a real apology -- it's a PR-APPROVED DEFLECTION that helps no one and fixes nothing. DOC HAD EVERY OPPORTUNITY TO MAKE THIS RIGHT -- AND FLAT-OUT FAILED. ************ They clearly care more about nickel-and-diming patients than actual healthcare.

Doctor Frank and his assistant Corey or fantastic the people at the front office when you walk in…read moreor also number one. They take the time to talk to you and ask you questions about your health. They are very efficient in getting the patient to the back to be seen no long waiting time either on time or before your appointment you are seen.

I went to see Dr. Mancera due to incredible pain that started at my neck went down to my right…read moreshoulder and down my entire arm to end with numbness in my hands. He ordered a MRI and prescribed Gabapentin. I filled the prescription but the list of possible side effects were terrifying. I called the office and informed them that I would not be taking that particular medication and would another alternative to relieve the terrible pain that I was in. I was informed he would not recommend or prescribed anything until after the MRI. There was zero concern for my pain nor any follow-up after I did the MRI which showed several issues. MY GP saw the MRI and stated that my pain must be intense and it was. Dr. Mancera obviously did not care about the pain due to his lack of follow-up or willingness to prescribe anything else but a medication that after research I did not feel safe taking. I felt unheard and uncared for. I would not recommend.

Really not a particularly good practice…read more I had a few procedures done to relieve some chronic back pain subsequent to surgery. Although they seemed to know what they were doing, I didn't get very much relief. Billing was an absolute nightmare however. I got bills that didn't make any sense. Spent hours and hours trying to get it straightened out. After months of tremendous frustration, they got a woman who was actually able to help with it. They had made several BIG mistakes (billing twice for the same thing, etc.), that were always in THEIR favor. Eventually, got it squared away (I ended up owing over $2,000 less than they were trying to get from me). By then treatment was complete and their new "suggestions" weren't terribly helpful (for instance, a $2,500 back brace which wouldn't allow me to sit in my chair at work). Just not very good at what they do and terrible at billing. I'm very glad that I'm not dealing with them anymore. There are plenty of other really good Pain Management Practices around.

I had a procedure that the jury is still out on its effectiveness...hit or miss at best. Not quite…read morewhat I had hoped for. Aside from the procedure I see that consistent staff is definitely a problem. And for me that has translated to followup delays and having to repeatedly hunt down staff for questions left unanswered for too long. As a nurse, I know that no matter how good the provider thinks he maybe, staffing issues can make of break a business.

If I could give zero stars, I would. I went to Advanced Pain Care and saw a different doctor than…read moreusual I usually see JOSEMARIA "JM" PATERNO, M.D. but he was not available, I came in with my back completely locked up and left worse than when I came in. After waiting over an hour past my appointment, I finally saw Dr. Marco Uribe III, who barely looked at me. He did not examine me or even review the medical history paperwork I was required to fill out before the appointment. He completely ignored the injury that is clearly visible on my MRI and refused to prescribe any real pain medication, saying he "doesn't give meds to people he just met." I've already done physical therapy, chiropractic, and home care. I didn't show up looking for a handout. I showed up because my back gave out. Instead of helping, he suggested a pain psychiatrist and listed meds like Celebrex, Meloxicam, and Lyrica, none of which help with sudden, severe pain. He said he would prescribe a muscle relaxer but never sent it. When I called the main line, the clerk refused to transfer me to the actual clinic, saying "they're with patients" without even checking, and said it could take two days. She wouldn't let me speak with anyone. Honestly, I paid for unnecessary co-pays, a drug test, and X-rays, all to be ignored and dismissed. Worst pain-management visit I've ever had.