Jorge and his team were very kind, they cleaned my car as well as the beautiful job they did with…read moremy car. It's good as new! It took short of 3 months for my car to be finished, and I did have multiple calls with the location. During several of those calls, they told me that my car would be ready on a certain day, just for me to contact them again either the day before or the day of, for them to tell me that it's not actually ready. This happened about 4 times. In the end, they guided me through the process and explained things to me that I was confused about previously.

They did an excellent job on a smashed front corner of our Prius. I had to think which side it was…read moreon when I picked it up. They were the same price as two other shops, one of which I usually go to but decided to get someone closer this time so I could walk to and from. I was nervous about trying someone new so I checked reviews, and although there were not a lot, the current ones looked good. As you can see from my 5 stars, I was also pleased with their workmanship, fair price, and very nice customer service. And, they had a shorter turn around time than the other two locations, which I questioned, but they followed through on time with good results.

Great repair shop with experience repairing exotic luxury cars. Love that they have images of some…read moreof the vehicles they've worked on which gives confidence that they know how to take the care required for high performance vehicles. I had minor body damage repaired on my Tesla Model 3 and was pleasantly surprised that the actual repair cost came in lower than the estimate. I very much appreciated that since for something like this it's better to estimate a little high and be pleasantly surprised rather than the other way around. The detailing work they did as part of the repair was a great touch too which made my car feel even better than when I got it new from the dealership. Although I hope to never need their services again, they would be at the top of my list if I ever did need repairs.

Nightmare experience overall. It was over five weeks since I had called for a rear-end repair and…read morethe date was never met, I was only informed late in the day it won't be ready until after the weekend. The repair process was still quite painful and lengthy, but some of the lag time was caused by Tesla parts.

I am a long-time satisfied customer of Steve and the crew at National Auto Collision. They have…read moreworked on several cars of mine over the years, and often times on multiple occasions. I have also referred friends and associates over the years, and all have been satisfied with the work and service as well. Steve and crew are meticulous, detail-oriented , easy to work with and take pride in their work.

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

Decided to try this shop after my first car accident. Luckily was only the front bumper. Box truck…read morebacked into my front bumper and dragged. The bumper mount screws have been damaged, which made super loose. I used duct tape to hold together until I reached the body shop. My first interactions with Ricky has been honest and humble. He inspected the damage and gave me rundown what type of repair phases this is going to be. Mostly going to be alignment with bumper bracket and painting the replacement bumper. The bumper not repairable and went with replacement. After confirming with the quote matched with insurance check, he went extra mile to re-attach my loose bumper to be secured until the replacement arrived. Provided peace of mind and I removed the duct tape holding the bumper. Called-in after he got the bumper replacement arrived and painted. Brought into the shop and performed the repair in an hour. Seeing the aftermath looks pretty good. I opened up the hood to see the mount bracket been fixed and secured. The bumper alignment looks identical.

I had a very disappointing experience with Custom Auto. I brought my front bumper to be painted,…read moreand the job was so poorly done that multiple wrap shops refused to touch it. Every shop I spoke with said the same thing: the paint was done incorrectly, most likely outside, and nowhere near industry standards. To make matters worse, parts of my bumper were glued together even though I brought every component separately and had already test-fit everything myself. There was absolutely no reason for anything to be glued, and now the repair is even more complicated. Because of the poor workmanship, I'm now paying more than double the original cost just to fix the mistakes and get the bumper done the right way. Based on my experience, I would not trust this shop with your car. The quality, care, and professionalism simply weren't there.

Accidently ripped my bumper out of place last night. Tried putting it back in place last night in…read morethe rain and it wasn't happening. Called this morning and they told to brin it by to look at it. Upon arrival no more than 2 minutes passed and one of the techs came out and we nudged it back into place. Although it was a quick fix it was an early Christmas present as I was not charged. Thank you! I'll recommend your place to everyone I know and if I ever have problems I'll know where to bring it.

The paint they have done on my wife car starting chilling and I had to do it again. The trunk lid…read morewas not aligned correctly and damaged the paint. I had to fix that too.

I was hoping not to need to revisit Sameday in Bellevue, but some loose debris on the freeway…read moreimpacted my car. Chris at Sameday was the first person I called (again!) due to his wealth of knowledge and expertise. He listed a few options for me that fit the year and mileage of my car, which I always appreciate. Another 5 star review!

Chris is really good at customer service! The work was excellent on a paint repair on a 26 Tesla Y…read more Highly recommend! Thanks.

My name is Gail, and we brought my husband's van in after an accident. I talked with Sergey and he…read morewas professional, kind and very encouraging. Doug's did an amazing job and everything looks like new. Would highly recommend Doug's in the future!

I have to admit that I didn't have a good impression of this place before. Why? Back in 2023 summer…read morewhen I was looking for a body shop, my neighbor referred me to Doug's Auto. I called many times, and finally someone picked up the call and told me to email some photos. On the phone, he also mentioned that the schedule was like at least two months ahead. I was willing to wait, so I emailed the photos. Since then, despite many follow-ups by emails and calls, no response from them at all. I had to give up and turned to other auto body shops for help. This year, my teenage son drive my car and rear ended someone else, so insurance company referred this place to me as it's the closest one to my house. Although I could find my own body shop and get the reimbursement later, I decided not to deal with the insurance company directly to save some work. Therefore, I finally gave this place a try. This time, with some heads-up from the insurance company to the business, someone picked up the phone call right away and already had all my vehicle and insurance information. I was able to get an appointment within a week for an estimate. The estimated price was a bit higher than I had expected, but with insurance company's scrutiny, the price came down. After the estimate was approved by the insurance company, they were able to schedule me for the repair in two weeks. In fact, this happened just right after the big power outage that caused delays, so it was much faster than I had expected. It took about more than two weeks to complete due to some delay in the parts, which I could totally understand and wouldn't complain. In the middle of repair, they found other issues not covered under the insurance and notified me immediately. The price was a bit high, so with some negotiation, they were willing to work with me to honor a lower rate, which I appreciated very much. Throughout the entire process, Sergey did a great job in communication. When I went to pick up my car, I saw a beautiful work done on my car. Plus, they did a car wash, not only exterior but also interior. I felt like getting a new vehicle after the repair. I would definitely recommend this place. And if your insurance company works with them, this would be your first choice for sure!

Got side swiped on my entire driver's side and was extremely anxious and stressed about the whole…read moreprocess to get it fixed. I called everywhere in the area and everyone was about 2 months booked out. Factory Finish reached out to me to let me know there was a last minute cancellation and I was able to get my car in a month earlier than planned. Roeuth was very patient and kept me updated throughout when my car was being repaired. Got my truck back today and they did such a great job at fixing it as well as cleaning it. Feels like a brand new car! Thanks Roeuth and Factory Finish!

I took my car in for repair and personal items were removed during the repair process. Would never…read morerecommend going to an auto repair place that steals from their customers.