Three times the charm! Great customer service, great team and Leadership qualities from Lori! Exceptional, above and beyond in their profession and craft. Highly recommend, actually- I would only recommend then for all your auto body works/projects. read more

Owner and staff friendly and accommodating. Did great work at a reasonable price and in just a couple of days. I was very happy with the result and would highly recommend them. read more

This shop looked good on the surface but they ended poorly. Took a 2020 Expedition in and asked them to repair with OEM parts offered to pay a down payment up front knowing insurance wouldn't cover it all. Still took almost a month to get them to order the parts. When I dropped it off I asked if they could touch up a few chips on the paint knowing they would already have the paint mixed to match and I was willing to pay for it, but they didn't after saying they would. Finally got the car back after a nearly two months. Then I went to do an oil change and see they completely left the cold air intake off and tucked back in the engine bay. They also somehow destroyed the splash guard on the undercarriage which I had to replace as it was nearly dragging the ground it was so messed up. After picking the car up I reconciled what I paid and what insurance paid and had to get them to issue a refund for overpayment. That was about the only part of this that went anywhere close to smooth. I would not recommend using this shop. read more

L-M Body Shop - Cold air intake not installed and tucked into engine bay. - Body Shops Near Me - Kirkland, Washington

This is one of the best body shops in greater Seattle area. The owners are very nice, even though the had a tooth surgery today they were empathetic and took a look at the car damage and provided a very genuine quotation that would solve the problem. In addition the offered to attach the bumper with zip ties without additional costs and that was them going above and beyond and showing true customer obsession. I would highly recommend them to anyone who wants their car fixed from Toyota to Mercedes. read more

L-M Body Shop - Body Shops Near Me - Kirkland, Washington

I turned to L-M when insurance wanted to total my car (storm damage) and their partner body shop would not considering finishing repair even if I paid for it. I thought car was fine as it seemed mechanically sound. Lorri took all my info and pictures and did the research that led to the same conclusion. I would be better off accepting the settlement offer from insurance. L-M could have taken my money and made repairs that didn't make sense but did the right thing and gave me good (and free) advice. You can bet where I'll look first next time I need body work. read more

I worked with Lorri on an issue with my car, and she was super helpful and efficient. While other places waste days or weeks, she took care of my issue right away. When I need body work in the future I will definitely bring it to them. Fantastic customer service. read more

Rental car was arranged by the shop, ride to the rental agency and dropped car at L-M. This was insurance work. The work was done well and I'm known for being very particular with the finishes. read more

Neal and crew did a great job on fixing damage done to my Prius. Once Neal understood that I was looking to do a moderate amount of repair work on a limited budget to prepare the car for sale, he prepared an estimate with just the right amount of work without spending too much. Neal was professional and kept me informed throught the process. Highly recommended! read more

I got some scratches on my car and went to the shop for an estimate. They removed the scratched and fixed the minor stain on the surface for free. That really made my day. The other shop I went to gave me a very expensive estimate. I will go to this shop for any auto body work in the future. read more

L-M Body shop has done repair work on my 2013 F150 truck on two occasions. My experience with them has been top notch. Communication was excellent and they worked diligently to source hard to find parts for an older vehicle. Their repair work is flawless. They even arranged for a rental car that picked me up at their shop. I hope I never need repair work in the future, but if I do, I'll be using L-M Body shop without hesitation. read more

They did a great job fixing our car. Looks brand new. Paint matching was great. Would recommend them for service.

I hope you don't need a body shop for your car, but if you do, check out L-M Body Shop. Someone rear-ended my vehicle and I had a third-party insurance take care of my repairs. Here is a rough sequence of events: - Liberty Mutual kept trying to cheap out on the repairs (cutting needed time to fix in half, making up some b.s. to fix my car as cheaply as possible - LM kept pushing for a correct repair: new parts, original paint This went on for some good 3 weeks, until my car finally got to a final conclusion... a total loss. LM also advised me not to release the vehicle immediately (a common tactic by insurance companies to gain leverage over the value of your car). Once I got to an agreement of the settlement, then I released the car. Overall, great service. I hope you don't need a body shop, but if you do, check them out. Cheers read more

Went there a few years ago for some minor front under pinning and skirt repair after my F-type hydroplaned into a plastic bollard. When they were finished you could not even tell where the bodywork was chipped or cracked. They did a fantastic job at a reasonable price (they were not the lowest bid, but nowhere near the highest). I'll be going back to them if the need every arises (hopefully never). read more

Came here to get a nasty deep scratch on the fender of our brand new minivan fixed. Devin was able to get me an estimated quote super quickly (literally same day, unlike another large-chain body shop someone suggested I look into that required an appointment weeks in advance). Pricing was fair and although it was not the cheapest of the 3 quotes I got, I still picked L-M Body Shop because of their professionalism, kindness and great service. Devin and his team got my car 100% fixed and looking brand new again in just 2.5 days compared to the other companies quoting 1 week of work, and that truly made all the difference for me since we really needed our car back to shuttle our kids to their activities. Our car came back fully detailed and clean, and they were communicative in the process which was great especially when dealing with the stress of a car needing repairs. Highly recommend L-M Body Shop for anyone needing a trustworthy body repair shop! read more

Thank you Devon for taking care of my car issue on the spot. My Lexus needed a clip to repair an issue. He popped it on for me and sent me on my way- no charge. You all are the best. Never a question that it's done right. Thank you for that peace of mind! read more

Just wanted to leave a review for L-M after my recent experience. For some reason, a repair that had been done over 10 years ago by L-M was starting to fail. It may have been that it was never their fault to begin with, but regardless, they had me bring it back in and it was repaired with no questions asked for FREE. They warranty their work, and they are a shop that's been in the industry a long time. I was hesitant to even reach out as it had been so long since the initial repair, but they didn't hesitate to get this fixed for me. They even covered the cost of a rental car to make it more convenient for me as I don't live in the area any more. Hands down, I'll be bringing any future repair work to L-M and so should you! Businesses like this just aren't easy to find any more. Thank you L-M! read more

Very pleased with my experience at L-M. Lori and her staff were very responsive to my requests and needs. They interfaced seamlessly with my insurance and rental car companies. The resulting repair was very good and they returned the car spotless. Highly recommend. read more

Exceeded expectations. High quality work and so easy to work with. Our job was done ahead of schedule and was perfect. Lorri is a gem.

Spectacular job!! Lorri and her team did a wonderful job repairing my car. I got in a hit and run a few weeks ago and it seemed like there was a hitch or something drilled into the front of my car. On top of it, the bottom of the bumper was pushed in. When I went to pick up my car, it literally looked brand new. I am soo happy with the way it turned out :) They were so kind to clean my exterior and interior as well, when they don't even need to! What was even greater was that it came out less than the insurance company originally estimated - so I had to pay less for my deductible. This truly shows their integrity and honesty because as far as I know, many other shops would take advantage. If anything happens to my car, I'll definitely be coming back here in a heartbeat. Thank you Lorri!! read more

Returning customer here. L&M brings a lot to the table: friendly people, high quality work, and reliability. During the pandemic too. My Mazda 3 was in a low-speed fender-bender during the last snowstorm (some broken plastic mostly). So it was a trivial job. Even so, they under-promised and over-delivered! The job was handled with good communication, and nice attention to detail. The repairs look as good as new, as expected, and I appreciate how they even flattened out my bent license plate to make it look new also. It helps that they are close to my employer, but I'd go out of my way to get auto body repairs from L&M. read more

Wow! Is what I can say about L-M Body shop. This kind of good service is something you don't see much now days. Be silly not to do business with this place, Excellent service and work and backs up any issues with no hassles. read more

I just repaired a small dent and paint scratch at L-M this week. I am very satisfied with their service: 1. The quote price from L-M was 50% less than the other two. 2. The repair was done in 3 days as promised. 3. I was given a ride after I dropped off my car. I also got reimbursed for my Uber fare for picking up my car. read more

This is one of those business you don't expect to find anymore. They really care about their customers and they really do great work. When our Mazda was involved in an accident a month or so ago, I was becoming hopeless as no body shops seemed to be available until next year. They arranged the tow, took the car in, worked with my insurance, got the parts and did the job in record time so that it wouldn't go beyond the rental allowance I had from my insurer. On top of that, they handled all the paperwork, kept me very well informed and were even able to take the return for the rental car. Of course, I hope not to need their services again but, if I ever need a body shop, that the place to go. read more

L-M Body Shop - Body Shops Near Me - Kirkland, Washington

My business partner/best friend got into a little fender bender with my brand new 4RUNNER a couple of months ago. So I went onto Yelp to find a reputable body shop since my last experience with McLeods Auto Body in Kirkland did such a horrible job on my brand new 2019 Tacoma Limited truck. I ran across L-M Auto Body and decided to have them do the repairs. All I have to say is the customer service at this establishment is beyond belief. They will do what ever it takes to make things right for you and your vehicle! Unfortunately, I've had to bring it back three times for the exact same repair. For matters that they couldn't control. Since I'm a business owner also, I'm giving them a bunch of slack in anticipation the third time will be the charm and it will be perfect!? Since I've been getting stellar customer service from day one. I will definitely come back and bring other vehicles to get repaired. And will let all of my friends and family know also I will post before and after pics once I get my 4RUNNER back the beginning of next week read more

This is the second time I use their services. It's like getting into a "time machine" to a time when companies cared about creating relationships with their customers by delivering a personalized service way above their competitors. The fact is, at least in our area, there's no competition for the service they provide. read more

Laurie and Dillon were absolutely amazing over at L-M Body Shop. The customer service, body work on my Honda Accord and pricing were second to none. I highly recommend L-M for your car needs. read more

LM Body Shop was extremely responsive and communicated the status of the repair constantly while seamlessly working together along with insurance. I would recommend to anyone needing a repair and will choose LM as my body shop of choice! They also sanitized the car and took extra safety measures to ensure standards were in compliance with COVID-preventative guidelines read more

L-M Body Shop - After - Body Shops Near Me - Kirkland, Washington

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very friendly and professional. I have used L-M for all my auto body work, and they do excellent work . I would highly recommend

Awesome place that will care for your car and your business! I was shopping around for some estimates after one person T-boned right into my car by accident, causing the two doors to damage. When we first got to L-M Body Shop, Dave (I assumed he's the owner) promptly came out to greet us and provided us with an estimate. He was so humble and you could tell he really appreciate everyone's business there. I love it even more after finding out from him his shop has been there for 20+ years. To top it off, the quote that he provided us was very, very reasonable that even our counterpart (who was going to be paying for the cost of fixing my car) indicated they preferred we go to his place, too. When I was there to drop my car off, even though Dave was not there that time, one of the shop persons promptly came out to greet and took my car in (and even asked if I would have a ride back to my place so maybe he could help me find something if I didn't have any cars to ride back). On the day of the pick up, I was amazed. My car was as pretty as I used to see. To top it off, both the interior and exterior of my car were super clean! I was really happy with their service!! If there's any problem with my car that needs fixing in the future, L-M Body Shop will definitely be the first place I think of going! The service is awesome and the price is reasonable! read more

Just picked up my truck from L-M and am delighted with how great it looks! After getting estimates from two other places I turnes to my fellow Yelpers for assistance and they did not disappoint! Dave was so great to deal with from the first phone call, the estimate was spot on. When I didn't have a ride to pick it up, they sent Luis to the rescue! Also, mad props for the beautiful detail job, it is literally as clean as they day I bought it (and hasn't been since, ha!). If you are ever unlucky enough to need their services, you will be in good hands at L-M! read more

L-M Body Shop - Before & After - Body Shops Near Me - Kirkland, Washington

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Went there to get an estimate but the staff was graceful enough to buff the scratch at no cost

Love these folks. They actually cared about my car and it's unique design and metallic paint. Customer service was always exceptional. It's not always a pleasure to deal with auto service, so this was a great surprise. You'll probably want to check with a couple of body shops, or more. Make sure you include L-M and see for yourself. By the way.. the repair is great and undetectable. read more

L-M body shop is very customer focused and always does the right thing. I was rear-ended 9 months ago and I got my bumper replaced by them. A few months later it snowed and my car was parked outside the whole time. A few more months passed and I noticed that there was a leak in my car's trunk, most likely as a result of the collision. I went to them today, nearly 9 months after the initial repair and they took the car. They diagnosed it within minutes and fixed it the same day. I asked them for the bill, and they told me no charge, so I asked them if they are going to charge the insurance, they said that it was easy enough to fix and this one is on the house. I wish every auto business was like this! read more

They provide excellent customer service; more important, The torn part of my car looks like nothing happened. I am very satisfied with their service. The person who repair my car has forty years experience. I am very glad I sent my car to this shop. highly recommended! read more

Lori and the whole crew are as good as it gets! I took my insurance claim there and they handled everything! The work they do is top notch. They ended up respraying my whole undamaged door because "It just didn't look right when we pulled it out in the sun". My car is precious to me and they were able to match the 2 stage Cosmic Blue Mica no problem! Lori kept me in the loop with all of the updates, via phone and email! She even made dealing with the rental company easy! They picked me up and came to get the rental car when everything was done! This shop made me feel like family and I will be a customer for life! read more

People suck. Having someone hit your shinny, pretty new vehicle and then driving off is a crappy experience. However, the folks at L-M Body Shop have made it better each time. I've used L-M previously on another car (someone puncturing a front bumper and a keying down the left side of a car), and when someone parked by Braille into my nice shinny new Crosstrek, L-M came through yet again. Lori took a look at both unpleasant gouges on the rear bumper late on a Monday afternoon and first thing Tuesday morning they had it in the shop, fixed and repainted just like new. And, at a decent price. I wasn't even expecting a ride home after dropping off the car and when I got it back, it was clean and looked like the day I drove it off the dealer's lot. Great customer service, empathetic, and a job done right as you expect. You never want to have to get your car fixed, but when you do this is where you should go. read more

Went in to get an estimate last week. They took all kind of pictures and gave me information about claims I didn't know. The July reason why I give only 1 star is because they never sent me the estimate like they said they would. read more

I was referred to L-M Body Shop by a friend, and it was the best referral. The whole team over there is amazing. From my initial interactions with Lori and the office to getting my truck back and it looking brand new, L-M Body shop is the place to go. All aspects of L-M Body shop from customer service to workmanship to friendliness they are all around easy to work with and do an amazing job. read more

We had an area on our RAV where paint came off. We also had a big dent in the bumper which required it to be replaced. The car is 8 yrs old. The quote using their on line tool was accurate (actual cost came a little under est). Paint job looks excellent. Customer service was very responsive. Work gtd for life of car. read more

I was completely surprised quality of service I experience with the shop. I had just returned from a road trip with a bad rear end damaged vehicle and they took such good care of me, working with the adjusters, negotiating the needed insurance reimbursement to properly fix the job. read more