I have to admit that I didn't have a good impression of this place before. Why? Back in 2023 summer when I was looking for a body shop, my neighbor referred me to Doug's Auto. I called many times, and finally someone picked up the call and told me to email some photos. On the phone, he also mentioned that the schedule was like at least two months ahead. I was willing to wait, so I emailed the photos. Since then, despite many follow-ups by emails and calls, no response from them at all. I had to give up and turned to other auto body shops for help. This year, my teenage son drive my car and rear ended someone else, so insurance company referred this place to me as it's the closest one to my house. Although I could find my own body shop and get the reimbursement later, I decided not to deal with the insurance company directly to save some work. Therefore, I finally gave this place a try. This time, with some heads-up from the insurance company to the business, someone picked up the phone call right away and already had all my vehicle and insurance information. I was able to get an appointment within a week for an estimate. The estimated price was a bit higher than I had expected, but with insurance company's scrutiny, the price came down. After the estimate was approved by the insurance company, they were able to schedule me for the repair in two weeks. In fact, this happened just right after the big power outage that caused delays, so it was much faster than I had expected. It took about more than two weeks to complete due to some delay in the parts, which I could totally understand and wouldn't complain. In the middle of repair, they found other issues not covered under the insurance and notified me immediately. The price was a bit high, so with some negotiation, they were willing to work with me to honor a lower rate, which I appreciated very much. Throughout the entire process, Sergey did a great job in communication. When I went to pick up my car, I saw a beautiful work done on my car. Plus, they did a car wash, not only exterior but also interior. I felt like getting a new vehicle after the repair. I would definitely recommend this place. And if your insurance company works with them, this would be your first choice for sure! read more

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My name is Gail, and we brought my husband's van in after an accident. I talked with Sergey and he was professional, kind and very encouraging. Doug's did an amazing job and everything looks like new. Would highly recommend Doug's in the future! read more

I have been bringing our cars for the past 10 years and am always impressed with the quality of work. I have full faith and confidence is Steven and his team to get the job done right! read more

Excellent quality work! Great estimator, (Mr. Roeuth) communicated every step of the way and took care of my car as if it were his own.

I checked with 4 different body shops before going to Doug's for an estimate on fixing a dent/scrape on the rear passenger door of my RAV IV. The shops were mixed in their confidence as to whether the door could be repaired or would need to be replaced. As I was paying out of pocket, I clearly preferred repair, but I'm picky and wanted the door to be perfect when returned to me. Doug's team did an awesome job from start to finish. They conduct their business professionally, communicate clearly and were confident they could repair the door. They delivered! The door looks like new! read more

Their customer service!! I meant to send a review weeks ago but I got a little distracted! I stopped by a couple weeks ago to get an estimate on how much a couple dents on my '99 Corolla --yup vintage --would cost. Well, they're so popular that I was told I would first need to make an appointment to get an estimate & that would be in a couple weeks & after that another appointment for the work. Right then the owner, manager, or "the dude in charge" walked in so I asked him, if he didn't mind, if he could take a quick look at my "piece of tin", my words & so he did. He looked at it & gave me an honest answer: it wasn't worth spending money to get it fixed! But then, get this, he "undented" --that's my made up word--by pulling out the metal with BRUTE FORCE!! He used a rubber mallet & I gotta say it looks WAY BETTER!! I insisted on paying for his labor & time but he refused! He said just buy a box of donuts for his staff!! ANYWAY, if ever I bash up a brand new car, or at least one purchased in this century, I will DEFINITELY bring my business to Doug's Auto Collision Center!! read more

I had damaged my bumper on my Subaru Impreza (2012) and went in person to get an estimate of the cost to repair it. After hearing that it would be over $1500 I turned it over to my insurance company. Doug's Auto Collision Center took care of interacting with the insurance company and the damage was nicely repaired The car was tidied up on returning it to me read more

Randomly I chose Doug's bec it was close by. I didn't have an appt. I needed a tire repair. They were so nice and speedy, and reasonably priced also. read more

Doug's is highly recommended by many people in the community, even by a local mom and pop automotive shop that only does mechanical repairs. I came here for a drop in estimate on some auto body damage. Staff is very friendly and helpful. read more

I needed 4 fender flares painted. Working with Steven was so pleasant I decided to have them installed at Doug's too. They gave me a fair price and due to my need for a quick job got it done super fast! I've used several local body shops in the past and this was by far the easiest, fastest, fairest, and most pleasant to work with. They have won my future business hands down. Thank you guys for making me a happy customer! P.S. I'm getting a ton of compliments on the truck and it's only been a few days! read more

I forgot how I originally heard about Doug's Auto Collision Center - maybe I saw people saying good things about them on Facebook. My Toyota Corolla had a few large cosmetic issues from a parking garage mishap. Doug's gave the fairest estimate out of the 3 places I visited, so I decided to work with them. They were able to schedule me in very quickly and were flexible with my timing needs. They did the job well and on time. I interacted with Steve and Doug during this process, and they were both really great. When I asked for some extra paint to touch up small scratches, Steve asked me to return another day to pick it up, which I did. I was about to leave with the paint when Doug knocked on my window and offered to apply the touch up paint for me! I really appreciate their kindness towards their customers, and would definitely highly recommend them to anyone. read more

We recently brought our Lucid in for repair at Doug's. We chose Doug's because of the great reviews that it received. They did a fantastic job on our car at a fair price in a timely fashion. read more

Michael's Subaru highly recommended me to come here for my repair and it what made it better was that it happened to be super convenient to my work also. Dealing with car headaches is never fun and I expected it to be a long frustrating procedure, but Brian made the experience a lot easier and did a great job communicating to update me on everything that was going on. It was nice to know that there were progress being made while my car was away in the shop. Thank you team! Tell me about your experience if you've been here or is going to after reading this review:) read more

I was extremely pleased with my experience at Doug's. Quality repairs done in a timely fashion. Friendly and efficient people (and great rock & roll themed office decor). I'd scraped my driver's door on a pillar (my bad!) and had visited a couple other shops for repair estimates. At both non-Doug's places, I 1) had to wait 2 weeks for an appointment for the estimate and 2) once there, got estimates of $1500-3000 because "we won't know 'til we get the door apart." Plus they wouldn't be able to take my car for another 2 months (I wasn't one of their priority insurance company customers) and I'd need to be prepared to be without it for 10-90 days because "supply chain issues." Srsly?? Then, at my local Subaru dealership, I noticed that they referred body work inquiries to Doug's. Heckuva recommendation! Doug's website said they did drop-in estimates so I did. Steven gave the car a thorough inspection and wrote me up a solid quote. Pricing was competitive with other shops but no waffling around with "We won't know until.." A specific price & timeline for the work. Once I'd had a chance to review Doug's quote, I emailed the office to get scheduled in . Easy peasy. Car went in about ten days later and I had it back in a week. Looking good as new. Repair is undetectable. Excellent job blending the paint from the door to the rest of the body. And, although I don't remember this being a part of the deal, I think they did a mini detail because the interior was immaculate and smelled like Ivory soap. read more

A friend recommended I bring my car here after being rear ended. She had been in an accident last year and had used Doug's and had a good experience. Her recommendation was great and I also had a great experience. The staff at Doug's was professional, responsive, quick and thorough. They were easy to work with, communicated every step of the process and their interactions with the insurance company, and were flexible with drop off/pick up times. read more

I put a dent into the car and Doug's fixed it for a fair price and great quality of work.

I went in originally (in June) due to small collision/auto body work. They gave me a fair estimate. The guys up front were kind and helpful, explained all they were going to do. Their work was amazing! My car looks good as new again! Thank you and will continue to highly recommend! read more

I have been taking my car to Doug's for 20 years. I wouldn't go anywhere else. They are honest, very accommodating and super nice. Plus we have always been happy with the way our car looks after it leaves the shop. They are busy because they are so good. It is worth the wait! read more

Reading through all the other reviews I thought using Doug's Auto Collision would have been a good experience. After dealing with them for 2 weeks and having them redo their work twice I have decided enough is enough and I don't want them working on my vehicle anymore. They might be decent at replacing parts and getting your car back on the road for a decent price but their quality of workmanship is very poor and even though they are willing to do it again and fix their mistake, they still can't get it right. So if you just want your car fixed and you don't care how good it is then by all means use Doug's they seem like a honest shop. But if you expect any kind of quality I would not suggest them. read more

Steven here worked some serious magic on a hard placed dent near the hood on a rather tricky panel -- this wasn't some easy soft door panel ding. He saw photos sent by cell -- and knew right away he could take the job on. I was worried he was perhaps too optimistic. My experience with dents in places that affect the line and shape of the car haven't been the best, but I got a fair estimate with the news I could pick-up the car the next day. Car was finished by 9AM He even went as far to try and take out a tree branch scrape I had across the hood of my 2021 jeep trailhawk while buffing out some other scratches. Cool hard working dude -- no bs, all on time; and on price. I hope to never need their services again -- finger's crossed -- but if I do I know exactly where to go. read more

My 09 Highlander passenger side was damaged from the front bumper to the rear tire. The front suspension also was damaged. Doug's initial estimate was comparable to other shops I visited. I just felt more comfortable with the effort put into the estimate and felt they would be the best choice. I was not disappointed. Steve was great to work with. My only issue was around the parts logistics issues and the insurance company driving their feet. Nothing Doug's could have done. My vehicle looks like new. I would highly recommend them for any auto body work you might need. read more

Low quality paint and body work. Avoid. I needed a new spoiler on my 2018 Subaru Crosstrek. Doug's was recommended by Michaels Subaru so I trusted the quality of the work. They ordered a non painted spoiler rather than the factory painted spoiler and botched both the paint job and the install. The spoiler was not flush with the body of the car, and there were multiple bubbles in the paint. I asked them to fix it and they sanded the bubbles (see photos) and tightened down the spoiler a little. I once again told them I was unhappy with the work and asked them to get the painted spoiler from Subaru. Once they got the new part, they installed it and I was finally happy with the paint job. When picking up the car I noticed something dripped on my bumper. It was some chemical used at the shop. The chemical dried on my bumper and they couldn't remove it. They sanded it off and redid the clear coat my bumper. The bumper has terrible waves and runs in the clear coat, AKA Orange Peel. let me reiterate, my BUMPER, has terrible paint quality by Doug's after I brought my brand new car to have the SPOILER fixed. Every time I look at my car all I see is the horrible paint job on the bumper and it's so frustrating. This ordeal took over a month, tons of trips to the shop, and by the time I got it back with bad paint job on the bumper I was afraid for them to touch my car again. I'm looking for a different shop to fix or replace the bumper if possible. read more

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Had a bumper fender accident. They did a beautiful job. The complementary loaner car is a big plus.

In three different parking lots, three different people hit my car in three different places. Two insurance companies, several body shops and a bunch of estimates later, I almost made a huge mistake and let someone else do the work. I was concerned primarily about the cost, then the length of time they needed my car and then the quality of their work. After doing all of the work, giving me some excellent advice and working creatively with my Ins Co, the cost was well below any of the other shops. The other places needed a minimum of two weeks but couldn't schedule the work for weeks. Doug's took 10 days and GAVE me a loaner car for that time. As for quality? The pics tell the story. Letting anyone else do this work would have been a giant mistake. They have earned my gratitude, my trust and 100% loyalty should the need arise again. I don't think my work was handled in any special way. Based on what I saw and heard there, I think it is just the way they do business. read more

Doug's Auto Collision Center - This was the worst of it. And you can't see all the damage behind the crumple. - Body Shops Near Me - Bellevue, Washington

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When I got in a fender bender it looked to be the last straw for the family car. Doug at Doug's Auto collision took exceptional car of us. They were prompt and reliable. I would trust them with all my body work read more

Doug's Auto Collision Center - Sad to say goodbye to an old family friend - Body Shops Near Me - Bellevue, Washington

I brought my Subaru to Doug's to get some body work done with a tight deadline and a list of requests. Doug and his staff had no problem getting the car done early. The paint and body work is flawless! Thank you Doug Adam read more

So it's been a little over a month after I had one of my cars repaired here after an accident, and I'm happy to say that I have absolutely zero complaints. Right after the car accident there was a lot of pressure to find the right body shop. The insurance company was recommending a few places but their reviews were terrible. So after spending some time researching and personally visiting a few shops I was confident that Doug and his team would meet my expectations. I had my car repaired and returned back to its original state, they even took care of all the insurance stuff. My overall experience was very satisfactory and I definitely recommend Doug's body shop to all. I hope I never need to visit an auto body shop again, but if I do, it will be Doug's. Thank you Doug and team! read more

I was rear ended this week. Doug's was awesome giving me a estimate for repair and "crash wrapping" my car. They also have rental cars! Really nice people also! read more

Great service Went in for a relatively minor repair. Staff were super friendly, polite, responsive, timely, did exactly what was needed without ginning it up, and followed through with what they said they would do, for a very fair price. Hope I don't need them again, but they earned my repeat business if I do. read more

Amazing customer service and repair job. Second time I've had my car fixed here and they have always done fantastic work. The staff go above and beyond for their customers. They know how to work with the insurance companies flawlessly. Enterprise messed up with my rental car pick-up, and one of Doug's staff members drove me herself to get my rental car. She even walked into Enterprise with me to make sure they had a car for me. She definitely stepped up when she didn't have to and I appreciate her kindness. I will continue to bring my car here for any future work, as well as recommend Doug's to all my family and friends. Thanks again for the great experience! read more

Doug's Auto is the best. I have had to go there numerous times due to my teenager having a few minor (and major) accidents. Doug's worked with me through the whole process, on most occasions I paid outright so not to involve insurance and he was very fair with me and worked within my budget. The work they do is outstanding. I would highly recommend Doug's Auto. read more

Took my car in today because the passenger front door would not stay open. Doug spent about 10 minutes tweaking the door with some new bolts and fixed it! He didn't charge me a thing and others were quoting $125 just to take a look. I would definitely go back again...even if I have to pay next time! read more

I've used them three times (ughh), but the folks at this shop are friendly. They do a great job with the repairs and a good job working with you if you are paying out of pocket (telling me what I should repair and what I can leave as is). read more

Well not only did they have my car 2 weeks longer than they should have it was not even complete when I came to pick it up. I had to return two more times to get a decal installed and a roof molding. Looking at the paint on the roof of my vehicle you can also see bubbles in the paint. #seriously read more

My convertible Audi was hit last summer and the folks I purchased it from recommended Doug's. I have worked mainly with Steven there, he is Doug's son. He's a really nice young man, and they did a great job on my car, but they are not the fastest mechanics on the block. If you are looking for exceptional quality, and don't mind waiting for it - I would highly recommend this auto shop. read more

Happy with the service provided by these folks. My car had a few scratches, they took care of the problem

Dougs Auto is amazing. They have been able to help me on many occasions!

Doug, was great. I was in my first accident and it was deemed a total loss, I was struggling to find a quality place, until I found Doug! He and the team were so thoughtful and quick to respond. Doug gave me great advice so I feel very lucky to have found an honest auto body shop! read more

I brought my car in as I put a dent on my trunk and also damaged my bumper. Doug spent 5 days and put my car back to the condition like brand new . thanks Doug and Jr. read more

Got rear-ended and chose Doug's for repairs. Glad I did - quick and efficient estimate process followed by a speedy repair job! Looks great - even offered the courtesy to let me redeem my car on Saturday despite the business being closed. Great people to work with! read more