I'd give Bill and his Pro-Tech business 10 stars if I could. I am one day away from putting my house on the market so I can move to the Portland area (yes, I like the rain!)...and what he just did to my carpet is unbelievable. I didn't know it could get THAT clean! Seriously, I have oatmeal carpets that have seen so much dumped on it and so much foot traffic that I just got used to the stains and darkened areas. I've used commercial carpet cleaners through the years, and they have never gotten my carpets truly clean. Now, nearly 14 years into owning this house (bought it when it was being built), I can honestly say my carpets look brand spanking new again. If I'd have known how good he was, I wouldn't have torn up my downstairs carpet 6 months ago and replaced it with flooring. Gotta hope it raised the resale value though. Anyway, I knew of Bill and Pro-Tech because many in my family have used him for carpet and window cleaning. I was stupid not to have called him sooner. Absolutely fabulous and nice to leave all of you in San Jose with such a strong recommendation before I leave this great place for another great place. :) P.S. I have a great handyman reference for you all too, but he wants me to wait to list him until he has his full contractor's license and business name. I've had the BEST luck with service people while getting my house ready to sell. read more

I've used Bill 3 times now and for the visit last week, I recently added his window service to his normal carpet cleaning service. *** Engagement: Bill returned my voicemail within 30 minutes. 5 stars. Bill was available within a few days and scheduled 10:30 AM. 5 stars. Bill arrived early the day of service. 5 stars. *** Work: Windows: Bill washed 14 glass doors/windows inside (2 story house!) and out to perfection. Not a single streak. I was amazed, I could see outside again! He even cleaned a difficult to reach Bay Window. Flawless work. I tried to steal his secret and asked how is made it so clean without streaks. He answered, "Elbow Grease." Beyond that all I can share is he does multple scrubs before drying. Dirt won't survive. RIP window dirt! Whatever he does, your windows will come out looking new. Bonus - he vacuumed out all the gunk in the window seal grooves! Carpet: Flawlessly cleaned my 500 SQ FT great room, moved a few couches around and it looked great. He was able to get some stains/dirty areas out as well. *** Summary: Bill will arrive on time, complete the job quickly and windows sparkling and carpet will look and smell great. Price was very fair and I even tipped him. Highly recommend. I've used him 3x now. read more

Hell hath no fury as a woman scorned ("The Mourning Bride" (1697) by William Congreve), but watch out for Hells temperature to rise to new heights if you try to scam that woman. Yesterday I called around to get pricing on carpet cleaning. I chose ProTech Carpet Cleaning (and janitorial services), listed on Craigslist (http://sfbay.craigslist.org/sby/hss/2556189530.html), in spite of a long hold time on the phone, because the gentlemen, Brian, was courteous and referred to me as "ma'am"; something a southerner, like myself, is comfortable with and deems polite. Let me state here, I do not wish for my poor review to harm any other businesses with similar names in the area, therefore the phone number of the business I dealt with was: 408-770-0158. The online specials advertised were as follows (see above link): "2 Rooms Carpet Clean 45$", "3 Rooms Carpet Clean 55$", "4 Rooms Carpet Clean 69$", "Whole House Carpet clean 99$", "All Coupons Include Stairs And Hallways And Closet Carpet". I explained to Brian that I needed to have the carpets cleaned in my small one-story duplex. That there was a living room, a hallway, and two bedrooms. Additionally, he was made aware that there was no furniture in the duplex which would make cleaning simple as there was nothing to obstruct the process. I asked Brian if the three bedroom special of $55 fit my situation, and he stated that "actually, we consider that the two room special for $45". I wanted to make certain he heard me, so I reiterated that there was a living room, hall, and two bed rooms. Brian confirmed and a cleaning date was scheduled. I told him even at the $55 special quoted on the online advertisement was ok with me. Cleaning Day: The technician was late, so I called to make certain they were still coming. A few moments later the technician called and stated he was delayed with traffic. No problem; that can happen to anyone. When Fred arrived he walked into the duplex and stated he could clean the place for $75. Hold on! I did not let Fred in to negotiate a price. The price was determined yesterday on the phone with Brian per the online advertised price yesterday. I was surprised, and asked him to call Brian, as that was not what I was quoted, nor was it what was advertised. Fred said he couldn't do it for less. Brian got on the phone and started to tell me that he had misunderstood me and that the price would be $75. I smelled scam all over from the moment Fred arrived. It was as if Fred was going to quote the increased price before even entering my home. I asked Brian, "so you are not going to honor your online advertised price of three rooms for $55? (not to even mention the $45 he quoted me) I am willing to forgive and forget and called Brian back to give him an opportunity to redeem himself and his company. I told him if he called back/came back and honored the advertised and agreed upon price that would be fine, otherwise I would feel obligated to write a poor online review of my experience. No one answered the phone so I left the message and waited. There was no return call so I made arrangements with another carpet cleaning service. Update: Over three hours later I received a call from Brian. He apologized and stated he did not know why the technician did not do the job for the lower price; that he had told the technician to do the job for the originally agreed upon price........... I was a bit confused since I spoke with Brian directly and he told me directly that he would not honor the three-room special. Perhaps he gave more thought to the poor review that was already written (with the ending now tweaked since receiving his call-back). The moral of this story is, do not take advantage of your customers. read more

These guys are totally unprofessional I scheduled a quote and when the kid arrived at my house he gave me his estimate "150 for whole house shampoo and spot treatment". He then suggested that he come back the next day with an extra person to help move the furniture. Ten minutes later I received a phone call from the Irate owner of the company who proceeded to yell at me for rescheduling my appointment (I guess he thought the service would be performed that day) stating that he already paid his guy to come to my house. Then he threatened to blacklist me from all of the carpet cleaning agencies in the area saying "I know all of the local carpet cleaning companies and I will make sure if your address comes up they are gonna charge you 500 dollars." I found this to be rude and unprofessional and I would strongly recommended against using this company. read more

I 've never had my windows or carpets professionally cleaned, for years I have done them myself. We've just finished remodeling 3 bathrooms and I just wasn't up to the task. A very good friend of ours recommended Bill to clean not only the windows, but also clean upholstery, area rug and a bit of carpeting (up stairs and in a small hallway) Anyway, I haven't seen the end results however my husband has called me 3X so far to tell me how WONDERFUL everything looks. Ladies if your husband is like mine, he doesn't notice if a tornado came through the house so for him to call me...wow! I KNOW I will be thrilled beyond belief when I get home from work! I think I'm going to call Bill from now on! read more

I just purchased a townhome. The carpets were horrible. Bill was able to quickly bring these carpets back to life. They look better than I could have imagined. read more

BAD customer service and Liar! A cold man without any customer communication skills. I had saw his advertisement such as "$99 for the whole house" but when I called he said he has to seen the house first to give me a quote. Then he called me back said he just add the advertisement in craiglist YESTERDAY. Actually I had saw his advertisement one week ago. He is a liar! When I want to reschedule my appointment, he is so angry that he hang off the phone suddenly. He doesn't know how to treat his customers. read more

I have used Bill for a year now and I am amazed at how great our carpets and couches look! With 2 kids and 2 dogs, I never thought our 15-year old carpet could look new; but after Bill was finished with everything the first time, I was thrilled! read more

I had Bill at Pro Tech come and clean my sectional sofa and all my rugs (new puppy, oy vey!) and he did a fabulous job. Not only that, he found our missing car key deep in the cushions. This was a very expensive electronic key with all kinds of bells and whistles. All I can say is good luck follows Pro Tech! read more