My boyfriend and I brought our bike here to have a broken foot peg fixed, new farrings put on, and to get some new sprockets. Our appointment was on June 1st, 2021. The positives were the owner did come and get the bike instead of us having to tow it and did a fantastic job on the gear work. However, the negatives FAR out shined those two positives. As I mentioned, we had an appointment on 6/1/21, but we did not get the bike back until almost 6 weeks later. And the only reason we got it back then was my boyfriend took it upon himself to get a part that was "back ordered" that the owner could not get. My boyfriend had to make no more than 5 calls to have that part shipped to him in a weeks timeframe. The owner was also going to leave the bike with a broken windshield even though it had brand new farrings as "that was going above budget" and then tried tried to charge $300+ above the new agreed upon price. When my boyfriend picked up the bike, he had noticed damage to the bike that was NOT there before hand. A ripped front seat, missing screw cover, and bolts and chain that were brand new and now rusted from the bike being LEFT OUTSIDE IN THE RAIN (it was verified to be left outside because when my boyfriend went to check on the bike weeks earlier, it was outside with no protection). I am definitely not one for leaving negative reviews, but this shop actually did damage to the bike with no apology or explanation. DO NOT BRING YOUR BIKE HERE. We have told all our friends and families that have bikes about this experience. Save yourself time and potential problems by finding a different "hometown" mechanic. read more

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don't trustthis guy. he sold me a bike with so called "fresh fluids', but the oil was filthy and he left the petcock on prime and got gas in the oil. the clutch line leaked and the valve seals are shot, do not buy a bike from him. read more

When I owned a 2002 Honda Goldwing I took it to Pro Tune cycle to have a new air cleaner, New spark plugs, adjust the valves, and a new wind shield installed. They did excellent work. I was very happy with the results. The bike ran so smooth just a like a sewing machine. I was very impressed. Since the Goldwing I moved on and purchased another motorcycle. I now own a 2016 Indian Roadmaster. I love my bike and I trust Pro-Tune cycle to work on my bike. I had them install a new set of pipes on my Roadmaster. They did recommend Samson pipes, so like I said I trust them and it sounds great. I will always take my motorcycle to Pro-Tune cycle . A very good place to do business with. They were excellent for me! read more

I emailed back and forth with Pro-tune about having some work done on my motorcycle. Total was told to be $200 (i may have misunderstood, will get back to that later). When i was called with a total of $360 i was surprised. I asked what all was done. they listed everything that we agreed to plus $40 for breaks. I knew that i needed them done...so i said that i was quoted $200. So i felt $240 was the correct total. I said i had emails showing that. He said that is why he prefers phone calls and agreed to the total. I picked up the bike 2 days later. The mechanic wouldnt look me in the eye...not a good sign. He went over everything that was done. Pickup, oil, tube, and breaks. Also all noted on the receipt as being done. riding home i realized something was wrong. I checked when i was home and the breaks were NOT done. its clear they were removed and replaced...either differently or with equally bad pads. The wear marks show that. I called and was told, nope they didnt do the breaks. I checked back over the emails and it could have been argued that it was $200 PLUS $120 and not $200 total...honestly i dont know if that was a misunderstanding or bait and switch. My issue is with the fact i was lied to. I was told i was getting work A done, they did B. Not acceptable, and not safe! Had i not been an experienced rider i could have relied on those breaks (that they said had been done), crashed and died! Their negligence and untruthfulness is completely unacceptable. read more