Outstanding service and value. Andy was at our house within…read morethe hour. He was able to quickly diagnose the problem, explained the problem and how it would be fixed. He was very personable and was respectful of the fact that my wife and daughter both work from home and he made sure not to disturb them. The repairs were completed promptly and the service was inexpensive. I can't recommend Real Time Brothers enough. Ask for Andy, he's a real helpful guy.

I scheduled an appointment days out since my AC unit was having issues. Unfortunately, my phone…read morecrapped out hours before the appointment (around 11pm). So being CONSIDERATE, I messaged these guys on Yelp from a laptop to provide them an alternate number in case they needed to reach out. The message comes back as they had an emergency schedule issue... So would I have known about this if I didn't reach out? Would I have just been waiting at home for nothing? Photos show a bunch of people that work for the company, and not ONE can come out for a set appointment? I'm giving an freebie star because I know I'm also pissed about my phone and upcoming busy schedule. But this is why I PLAN things out and have backup plans.

Had a new HVAC system installed and ducts replaced. Tony, Eliot, Michael and Frankie were great…read more Removal of the old system and installation of the new was done very efficiently. These technicians were polite and very clean.

Having used J Martin for an AC tuneup few weeks ago, Shay let me know that there was asbestos in my…read moremom's attic. So we used J Martin to remove the asbestos and fully clean and sanitize the attic. The air ducts we're also old and and so we had them replaced and then lastly put in good insulation. The workers were amazing! This project took several days because I decided to have them also clean my attic and put in good insulation. Angel and Leo were there every day and were extremely kind, courteous, and professional! They did very thorough work and answered all of my questions and even took photos and video to show me the before and after. Very quality people you can trust to do the job right. On some days there were other workers, like John and Abraham, who were also very kind and professional We are extremely satisfied with the work and highly recommend J Martin.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

Hire them! We needed an entire HVAC replacement including removal and installment of ducts. Duane…read moreand his crew did were on time and incredibly efficient! Most notably, Duane personally came out for the estimate and spent time explaining what he thought would suit our needs after hearing our priorities and concerns. He was forthright and did not try to upsell us by recommending the most expensive models or unnecessary add-ons. He spent time reviewing the pros and cons of various models and was always patient and quick to respond to our follow up questions or concerns that came up as we spent time deciding on this significant investment. Once we finally decided on a Lennox inverter model, Duane was able to schedule us in within a week and the entire installation took only one day! He personally oversaw the crew's installation which made us feel more confident that we were getting the best service. We interviewed at least 5 other HVAC companies and none of them provided the reassurance or value that Duane offered. His pricing is also very reasonable! Duane promises a long-term outlook for his clients which we appreciate. We are very happy with the experience with Duane!

The technician named Bryce arrived within the appointment window. He was polite and conducted his…read morework effectively. No "add-on" work was recommended beyond the periodic maintenance. I will use Connected in the future.

Things are heating up and summer is almost here which means our Air Conditioning will be working…read moreovertime. We had our unit checked out today with a regular maintenance frequency. It's a good idea before things heat up to have the system evaluated and checked out. Based on our experiences we recommend Irvine Air Conditioning. They are simply the best in Orange County and surrounding areas. Irvine Air Conditioning has installed a new Bryant high efficiency HVAC in our home with all new ductwork and insulated access closet with a new 12 year Rheem Platinum 40 gallon water heater and provides maintenance as well. The system is fantastic and highly efficient. The professionalism and skilled team of Robert, Stanley, Alex, Paul and the other knowledgeable team members are second to none. They are knowledgeable, transparent, trustworthy, skilled and very kind. Investing in a quality system with such amazing, trustworthy and skilled professionals are quite valuable and truly bring us peace of mind. Irvine Air provides very competitive pricing and their quality of work and detail oriented approach to projects such as ours stands far above the rest. In my many years of working with contractors this company and their employees provide stellar service and impeccable results with detail you don't expect or get from others. Their equipment, service vehicles, cleanliness on the job and solution oriented approach to projects is impressive. Don't wait as they book up fast and we highly recommend Irvine Air Conditioning. Call Robert or Stanley at (949) 910-0099 office Stanley direct at (949) 344-3144 Visit their website at: irvineacrepair.com I also have them scheduled to come back in a week to install a Ventstar, WIFI, touch screen thermostat which is an amazing unit. We used these in the classrooms and city facilities I used to manage.

Sam was on time and deep cleaned our AC. He was very knowledgeable, answered questions, and made…read moresure we were informed for the future. Process to get a quote and have someone come out was quick and painless. Price was fair. Will be a returning customer!

I recently had a complete new central AC and heating system installed in my home in Fountain…read moreValley, and the entire experience exceeded my expectations from start to finish. I obtained three estimates, and ultimately chose Evolution. I did not regret this choice. Jeff Kieffer came out the day after I called and provided an estimate and a proposed plan, and the owner, Diego Martinez, visited my house twice, once to explain how a difficult room would be accessed and serviced, and the day the work began to answer any final questions and give final directions to the installation team. The process was smooth and efficient: * The team arrived on time, were extremely courteous, and Diego, the owner, showed up and took the time to explain everything clearly one more time. * They handled the installation with care, keeping the work area clean throughout the day. No mess left behind--they even vacuumed up and wiped down areas they worked in. * The crew was knowledgeable, answered all my questions patiently, and made sure the new unit was perfectly sized for our home (no shortcuts or upselling) * They tested everything thoroughly before leaving, walked me through the operation of the new thermostat (Ecobee Premium), maintenance tips, and warranty details. It's only been a short time since the install, but the difference in comfort is night and day. Exceptional financing was offered, and the value of this project was perfect for my budget I also gained a new closet by moving the unit up to the attic! If you're in the Orange County area and need a new AC/heater system, I can't recommend this team highly enough. Professional, reliable, and genuinely focused on customer satisfaction. 5 stars all the way--thank you for making our home so much more comfortable!

Final update: The company has now stated in writing that they will not send a technician and…read moreadvised me to work with another HVAC company, despite acknowledging the issue may have fallen through the cracks. For context, during this period we had a newborn and significant personal obligations. When the visit occurred, the noise did not happen at that moment and no technician evaluation or adjustment was performed as a result. I later recorded the noise when it occurred and shared video evidence. Despite this, no diagnostic visit was offered. My review reflects both the unresolved issue and how it was ultimately handled. After posting this review, the business responded by disputing timelines and attributing the issue to unrelated work, but did not offer to inspect or resolve the ongoing airflow/pressure noise, despite video evidence. The attic cellulose work referenced was recommended by their team and performed by a contractor they referred. I had an air conditioning unit installed by Evolution Air in 2021. Since installation, the unit has intermittently made a loud "farting" or bubbling noise. I reported this issue within the first year. A technician came out, but unfortunately the noise did not occur during the visit, so nothing was adjusted or fixed. The problem has continued since then. After researching the issue myself, I found multiple discussions on Reddit indicating this is a known and common problem related to airflow or pressure adjustment, and that it is typically an easy fix for an experienced technician. Despite this, the issue remains unresolved years later. Overall, I'm disappointed that a known, recurring issue reported early on was not properly addressed, and that I've had to rely on online forums to understand what should have been a straightforward adjustment. I have recorded a video and sent it as well.

Had another great experience with Mission Viejo Heating & Air and Brent. He arrived within the…read moretimeframe promised and was thorough in maintaining our HVAC system. He was patient in explaining the work being done, sharing new technologies that are available and answering questions (especially since our AC system is on the older side). The price was reasonable for the performed and Brent's expertise gave us confidence that our AC will work smoothly when we need it. I also appreciate how he took the extra step to keep our home clean by using shoe covers. We continue to appreciate the service that Mission Viejo provides to keep our HVAC running smoothly!

Wonderful company to work with! I am late in writing this review, as I purchased a new air…read moreconditioner and furnace last year. The good news is I can report several months (almost a year now) later everything is working great. On July 4th my air conditioner decided it wanted it's independence! I reached out via Yelp to few companies, I truly was not expecting anyone to answer or return my call during the holiday but much to my surprise Mission Viejo Heating & Air did! I spoke with John - no rushed phone call, even on a holiday! John came to my house within a day or so, again it was a holiday weekend. John reviewed all of options in detail - he was professional, knowledgeable, polite - everything you hope for when working with a larger expense for your home and don't know a lot about it! Leo (main installer) was amazing - hard working, accommodating, and very knowledgeable! Poor guy was in my attic, which felt like it was 120+ degrees, for hours! I did recently reach out for a for a service call out. I wanted to discuss a few other options that were originally discussed but at the time I waited on. Gabby took care of scheduling me - great customer service, polite, and considerate of my request and needs. Martin came out to address my later service call request, he was on time, professional and informative. He reviewed some options with me, and spent time answering all my "is this possible, and what if" questions (and trust me I have them). We had new carpet installed recently and he made sure to wear booties - so considerate. When you have situations in your home that need immediate attention, I understand the stress and time constraints you can be under to get repairs in a timely manner - you must reach out to this company! Believe me, I do my homework - I can't recommend Mission Viejo Heating and Air enough!