Finally a place where they actually spent time with my daughter with results! The physical…read moretherapist Vipra is absolutely amazing and knowledgeable!! Staff is so kind and personable! Thank you for changing our lives for the better!

Extremely unprofessional and unfriendly staff, starting from the reception all the way to the…read moreso-called therapists. No one greets patients when they walk in. The front desk lady (acting as an office manager) misleads patients by insisting that Medicare strictly requires a doctor's referral for physical therapy, which is not true. California has Direct Access laws that allow patients to see a physical therapist without a prescription -- up to 12 visits or 45 days, whichever comes first In my mother's case, she did have a prescription with the reason clearly stated, but the diagnosis section mentioned "arm" instead of "wrist." I had the X-rays and radiology report with me, and even contacted the doctor on the spot, who confirmed the diagnosis and said their office would send a corrected referral. That still wasn't good enough. The staff insisted on a completely new prescription. This clinic is absolutely not patient-oriented. The staff are rude, dismissive, and extremely unhelpful. Avoid this place.

Office is nice and clean. Staff is friendly. Dr. Huy has been helping me with degenerated discs…read morein my neck. Doctor told me I might need surgery. So far therapy and exercises have reduced the pain in my back, shoulder and arm.

I would like to share my sincere gratitude for my therapist, Dr. Kelvin Lam, who has been treating…read moreme for the past two years. When I first started, I suffered from chronic neck pain, numbness in my arms, and severe knee pain that made it very difficult to walk. After two years of consistent therapy, I feel much stronger and healthier now. I am so relieved that I no longer have to worry about cervical spine surgery or knee replacement. Additionally, the clinic is always tidy and clean. The staff are dedicated, professional, and very respectful. I highly recommend this facility to everyone--it is truly the best experience I have ever had. I am deeply grateful to Dr. Kelvin Lam for his care throughout my recovery."

Here I go writing down a review about this medically competent and facility plagued by a…read morepatronizing passive/aggressive top-down management and lack of appropriate communication skills which ,during my almost 3 months of prescribed care from my Insurance for an occupational injury on my left hand, was NOT the prescribed amount of (6) of therapy sessions . Reasons were that despite my attempt of gauging my ability to proper process my physical recovery session by session ,the Management KEPT TRYING to increasingly change the time and the frequency of the visits by bombarding me with text messages and phone calls trying to CHANGE or CANCEL the time of the appointments sometimes several times a week. I tried to explain my position and need of slow recovery obtaining very scarce attention from Erica or Andrew, the director of operation I suppose . One of the people at the front desk admitted that they would rather listen to My Doctor, then my Insurance case Mgr. before allowing me to regulate the frequency of the visits.Their justifications had been that because of the "Pandemic" the enlisted Physical Therapists were scarce or unavailable the days they were originally scheduled, reducing the de facto availability of such medical staff to one day a week. Also one of my sessions was callously and "cancelled" by the Lunar New Year festivity without an inkling of consideration for replacing it or making up for it. There are more details I could share here but for brevity's sake I WILL CAUTION every person thinking of undertaking treatment with this Establishment to be aware of these facts,be wary of the many piece of documentation you will be asked to sign here, characterizing this firm with an exuberant and unbearable, to the point of being rude ,CYA attitude...overall I am choosing a different alternative for my care...Patients beware!!

Mai Nguyen is the person you want to tip large for your complimentary 15 minute massage included…read morewith your physical therapy treatment and assessment. Although I'm not a patient here, i know they take pretty good care of my parents and help increase their circulation which is important for a long healthy life. Only 16 massages a year though for medicare part A B patients so try not to use it all up.

I just wanted to take a moment to express my deepest gratitude for all the incredible support…read moreyou've provided over the past six years. Both of my children have been receiving services during this time, and I truly can't complain everyone has been absolutely amazing. A huge, heartfelt THANK YOU to each of you for the energy, focus, resilience, and love you put into your work. Your efforts do not go unnoticed. Special thanks to Tim, Melissa, Calvin, and Samantha, Anka you all have made such a meaningful impact to our children life. I also want to give a big shoutout to BCBA Anka, who currently oversees both of my children's cases. She's not only incredibly kind but also shows such great potential and dedication in her work. Since she became involved, huge good changes ,I've seen significant progress in both of my children. Her extra support and consistent help have made a world of difference, and I truly can't thank her enough.Always flexible with me and appreciate her so much. With heartfelt appreciation, Natali

They really put effort in training and supervising staff to ensure standards in the quality of…read moreservices in a way I've yet to see other ABA companies do. This is truly a one of a kind agency. The therapists have a lot of empathy and creativity as well.

Don't apply to work here. Apply to other agencies that are more professional that actually show up…read moreon time and not claim u were there when they weren't and you were waiting for them. It's also not right to label someone "unprofessional" when you don't know what they go through. I will apply to other agencies that actually show up on time and not make me wait in front of my computer when I can be doing other things with my time. This office staff a mess.

if you wanna be blown off and have your time wasted for over six months and not even be able to…read morecall and speak to a staff member, especially Vanessa, needs to learn how to speak to people without cutting them off in the middle of their sentence 15 times. Their manager also will magically never be at work and will also magically never call you back. Don't expect them to call you back or have them call back your insurance company or the member liaison for ABA. These people have wasted over six months of my son's time and will never tell me anything or let me speak without cutting me off and magically. Their manager is never at work and when she is at work, you can never call anybody back. CARE quality? Literally wasted over seven months of my son's life. They deserve to go out of business today.

Ms.Kiani, an occupational therapist has made such a positive impact on our autistic 4-year-old's…read moredaily life. She has helped him overcome refusals with everyday activities, and one of his biggest achievements has been toothbrushing. Through her patience, encouragement, and individualized approach, she has helped make these routines less stressful and more manageable for our family. We are so grateful for her support and highly recommend her!

My son has been attending speech therapy here for quite some time, and I couldn't be happier with…read morethe progress he's made. His therapist, Miss Emily, is absolutely wonderful. It's clear that she genuinely cares about both her work and the children she helps. She makes every session engaging, fun, and interactive, to the point where my son gets excited to come and "play with Miss Emily." Her ability to connect with him has made such a positive difference in his speech development. I also appreciate how she takes the time to communicate with us as parents after sessions. She explains his progress, answers our questions, and ensures we understand the goals and strategies being used so we can support him at home. We are incredibly grateful for the care and dedication we've received here. I highly recommend Infinity Kids to any family looking for supportive, knowledgeable, and compassionate therapists.

We've been coming to OC Speech Services for over a year now, and I'm so thankful we found them. My…read moreson receives both OT and speech therapy here, and it's been amazing to see how much he's grown since starting. We've had the opportunity to work with several wonderful therapists, and we're grateful for all of them. I'd also like to mention his speech therapists, Ms. Dana and Ms. Jena, and Mr. Joseph (OT therapist) to who have been such an important part of his progress. They've taken the time to get to know my son, incorporate his interests into each session, and keep him engaged and motivated to learn. They also do a great job keeping us involved by sharing his progress after each session and giving us ideas for what we can continue working on at home. Watching my son grow in his communication skills has been incredibly rewarding. We know that progress didn't happen overnight, and we're so grateful for the patience, encouragement, and dedication his therapists have shown him. We're so thankful we found OC Speech Services and couldn't ask for a better team to be part of my son's journey.

Arianna has been an amazing speech therapist for our daughter, Lucille. Over the past two years,…read moreLucille has gone from using very few understandable words and struggling to produce many speech sounds correctly to speaking in full sentences, asking and answering questions, following conversations, and expressing her needs much more clearly. Her speech intelligibility has improved tremendously, and her confidence has grown along with it. Arianna is patient, knowledgeable, and consistently made therapy engaging while giving us practical activities to reinforce skills at home. Her dedication and genuine care played a huge role in Lucille's progress. We are incredibly grateful for everything she has done and highly recommend her.