Sat in the waiting area for over 45 minutes - one worker, couldn't multi task to help any of the…read moreother 4 customers in the lobby. Super frustrating! I had a simple paid for order to pick up.

My mom had service with Xfinity in February of 2023. She decided to switch to Verizon and had to…read morePAY OFF EVERYTHING in order to transfer her numbers. PLEASE EXPLAIN TO ME???? Why they are saying she owes them $104 and NEVER NOTIFIED HER then sent it to collections?? Most horrible customer service ever. DO NOT LET THEM SUCKER YOU INTO MORE. CHARGES. There's absolutely NO WAY she could have switched to Verizon if she owed XFINITY money . TOTAL BULLSHIT. and I'm finding out that they do this to several of their customers trying to switch over .

Can someone please tell me why this seems okay? 45 minutes I just want to buy a WiFi extender for…read morethe crappy xfinity WiFi. I'm usually pretty patient but this is ridiculous. On a positive note I did find something slower than their internet service....their customer service.

Eileen was incredibly helpful & patient with me & my needs. After helping me get WiFi for my…read moredaughters apartment for what she needed (no upselling), she helped me find a better deal for my home services that was sufficient & upgraded my service by decreasing my monthly bill by $28/month. She was fantastic at helping me & my daughter!

Me and my best friend went into the store needing to transfer her eSIM, and we got help from…read moremichael murphy , genuinely one of the best experiences ever. he helped us so so much and he provided excellent service ,i highly recommend asking for him if you go into this location. NEEDS A RAISEEEE

Worst mistake of my life was getting WiFi and a tablet from this f*** a** company. Nothing but lies…read moreand hidden fees. I went in person to this location because I needed answers on why they had charge me a "stand alone" fee and they "helped me" by feeding me more lies. PLEASE DO NOT GET ANY XFINITY SERVICES.

I am not an Xfinity customer. I would give this specific store location 5/5 stars because the…read moreemployee helped me with my urgent issue. Today, I had three Comcast technicians come to my door because they needed access to a pole that was behind my property - not on my property. Again, I am not a Comcast customer. I told them that I did not have a key to the fence that would allow them to access the pole. I told them that they needed to contact the golf course, or they needed to find another way to access the pole. This technicians ignored me and came onto my property without permission. I have three dogs, and my dogs were unsecured and could've escaped my yard. These technicians also broke a fence even more that had already been broken, leaving it unsecured. They entered my yard, placing their ladder in a precarious position, risking their own safety and putting me in a difficult situation when it comes to my homeowners insurance. They did not provide evidence of an easement where they would be able to access the utility pole. I have all of these interactions recorded on my security cameras. I tried contacting Comcast, but the contact links were either broken or sent me directly to speak with a robot. I had to come into this store to talk with a real human, and they were super helpful. While I will never have Comcast as a provider because of the terrible technicians and the horrible online customer service, this store is doing the best that they can and the employees are truly there to help people in need.

I've had some issues trying to connect with a live agent or even the chat on the Xfinity app, so I…read morefigured, I'd just come in to a store and have them assist with picking out the best plan. Little did I know that the person who was helping me was going to DISCONNECT my account. This entire experience was a nightmare. I walk in, told the lady I would like to go over my plan options. Without any questions, she pulls up my account after providing her my mobile number 2x. She tells me that I need to return my modem and I didn't know why she said that because 1, I have my own modem and 2 why would I need to return something for a plan change. So I told her again, I need to review my plan. Next thing, she tells me that she getting me a receipt. I still am lost and trying to understand what she's doing. So when she comes back to me, I tell her my purpose for coming in. She disconnected my account. Her and the manager are scrambling trying to reactivate services and in doing so, she continues to make it worse and disconnects my flex device. He took her to the back room because he knows I would've lost my mind if she was still in my face. Mind you, when I initially set this flex device up, it took 3 hours with a many customer service and IT from Xfinity to connect and get it working. I am not looking forward to that whole mess again. How does this even happen? Why didn't she ask more questions? Why didn't she try to "save" me as a customer and offer other plans available to me, my purpose of coming in. I had too many questions and getting extremely frustrated at the same time. I've worked customer service for over 20 years and that's the bare minimum! Ask the customer questions and prove what they're looking for. Just assuming that I want to disconnect my plan because you had many people coming in to disconnect their service is NOT acceptable. At this point, they probably wanted to review their account and she disconnected their accounts too without their knowledge. Her name is heather by the way. Store manager Brandon, states that she is being "talked" to but I honestly don't care scat they do with her. I care about me and what the going to happen to my account. Credits are "issued" but it has not reflected my account yet. Do not go in this store. If you do, make sure YOU ask the appropriate questions and YOU make sure they are doing their jobs right.

I switched to Comcast from century link a year ago and have been very pleased with the service…read more However, at the end of the contract period expect a sizable increase in the cost of service for the next 12 months. My bill increased 50% at the end of the period. A year later update, after being without service for two days now my Linksys modem and TP Link router won't work. Comcast referred me to Linksys after an hour on the phone and Linksys says there is nothing they can do if I can't hard wire my computer to the modem. Time to change providers and equipment. Next day. I made one last call to cancel service and happened to get a technician in Denver who wanted to send a technician to my home. That person showed on time the next day to test my modem and router. He disconnected the coaxial wire from the modem to hook it to a modem he brought to see if there was a signal; and there was. Then he tested the router, hooking it to his modem. The router worked. He went to the truck to get a rental modem which I had 30 days to return without charge while I purchased a new one. Before doing that he happened to reconnect the coax to the old modem and went out to his truck. When he returned the old modem was now working for the first time since the internet outage, probably because of the coax disconnect and reconnect.

I will never step foot in this store again. I am officially canceling ALL of my business with…read moreXfinity. They will never receive another dime from me. I have had multiple terrible experiences at this location, but my most recent visit was the absolute breaking point. I purchased an iPhone 17 Pro in January from them a phone that costs well over $1,000.00, and it has broken down repeatedly. Leaving me with out service many times for days at a time. (I did end up going to the Riverdale Xfinity store after this, and when they deemed the phone defective and activated service on my other phone and advised I make an insurance claim with respect and kindness, I found it even more frustrating that I did not receive any solution in the Layton store closer to my house.) All I asked for was them to fix the defective phone they sold me, or simply swap my active service over to the backup iPhone so I wouldn't be left disconnected. Instead of doing their jobs, the staff was extremely rude right out of the gate. To make it worse, I pay for insurance through Xfinity. Yet this woman didn't offer a single solution. Her brilliant answer was to tell me to take it to an Apple store, which is what they did last time, and I had to pay someone else to fix the phone previously. Why would I go to an Apple store where I did not purchase the phone from? So they can charge me for fixing it? I advised her of this or attempted to before she cut me off with "Well, we cant do a return, we cant do an exchange, and we cant help you now get out of my store." Wow, really, you cant help me with a $1,000.00 phone I bought from you in January? You cant help a customer who pays every month and carries insurance. Who can you help? Little did these employees know I was already living through a nightmare that day; my friend's son was in the ICU on a ventilator from a drowning accident, and I desperately needed a working phone for updates and support. Despite being completely overwhelmed and upset by my personal situation, I started out patient, but as the interaction went on, the staff's attitude only got nastier and ruder. When I finally matched their energy and got upset at how poorly I was being treated, a woman working there actually had the audacity to threaten to call the police on me and have me trespassed from the store. Threatening a paying customer with law enforcement because your store sold a defective phone for $1,000.00 + product, and your staff lacks basic human empathy is utterly PATHETIC! It feels like this place is run by a bunch of untrained, rude teenagers who have absolutely no idea how to treat people with professional courtesy or respect. I even advised that young lady "I am a frustrated customer, put yourself in my shoes for 2 seconds and imagine how I feel. Please don't take it personally; I just really need access to a phone." I'm allowed to have an upset tone without being threatened with police. I was not threatening or cursing at them. There seriously needs to be a corporate-level investigation into this building and the sheer volume of complaints coming out of this store. They treated me like a criminal for wanting the phone service I pay for actually to work during a critical family emergency! It is sickening! SAVE yourself the headache and LITERALLY GO ANYWHERE ELSE BUT HERE. 0/10!!!! The customer service over the phone is not any better. I will NEVER DEAL WITH XFINITY IN ANY CAPACITY AGAIN!!!

Jeff, in the Orem, Utah store will lie to your face and smile. Went in to check about the $40 plus…read moreincrease per month for 2024 and the $40 plus increase per month in 2023. Jeff, the customer service representative said that wasn't true. He said the increase was only $8 from last year! Then I pulled out the bills and he could not change the subject fast enough, accusing me of talking about increasing in 2002 and 2003. where do they get these guys. Bottom line he would not do anything for me! Slight $10 reduction a month. Imagine a company that bills loyal older customers much more than newer customer? How do they stay in business with that business model and such disregard and disrespect for the customer. Starting to check out options-Google and DirectTV SOUND like significant savings!

This store is so helpful, but this company is the most garbage company to work with. they scam you…read morelike crazy. luckily these employees are helpful. but don't waste your time with comcast.

My husband recently visited the store to purchase a new phone. He selected a device and set up a…read morepayment plan without any issues. The representative assisting him verified his ID, which clearly listed our current address. Despite this, the phone was shipped to an address he lived at eight years ago. When we contacted FedEx to update the delivery address, we were told to reach out to Xfinity. Xfinity then informed us that they were unable to update the address and that we would need to wait for the phone to be returned to them before we could reorder. Over the next week, FedEx continued attempting delivery to the outdated address, and when we visited a local store for assistance, we were told there was nothing they could do. This phone is not only his personal device but also his work phone, so the delay has been especially disruptive. Nearly a month later, Xfinity finally received the returned phone. When I called, I was told that the payment would be refunded and we could reorder the device. We planned to visit the store over the weekend to avoid another delivery issue. However, we still have not received the refund, and this morning his phone service was unexpectedly shut off. He has been an Xfinity customer for more than ten years and has never made a late payment, so this issue is clearly related to the mishandling of the new phone order. This entire experience has been extremely frustrating, and the lack of support has been disappointing. We are now exploring other internet providers, and once this phone situation is resolved--if it ever is--we intend to take our business elsewhere. Based on our experience, I would strongly caution others to consider alternative providers. My husband relies on his phone for work, and being left without service is unacceptable.

I had internet services with Xfinity. They guarantee customers a certain price, then suddenly raise…read moreit. This last time when I'd had enough of their bait and switch, they'd agreed to $45 per month. After a few months suddenly they started taking $69. Trying to get help via phone made me want to pull my hair out. So, I cancelled autopay and just sent them $45. This went on for a few months until they started threatening shut off. I said, " If you can't keep your part of the agreement then cancel me. I will continue to send $45 as was agreed on." They finally did cancel me but I'd already switched. I could not continue to waste hours trying to rectify the situation by phone. I could not do it any longer because it caused me so much anxiety id end up in tears. Watching their ads promising a fixed price makes me so angry. They are the WORST for keeping their agreements.

Overpriced and awful, dropped my cable and trying now tv but not happy you don't get regular…read morestations.time for an antenna.

I'd give negative stars if possible. Black holes rather than stars! Xfinity in general is a…read moreterrible company with worse customer service. Long story short, we texted with tech support and had a tech come out twice and both times we were told we'd get an xFi Pod for free and when the techs showed up they said they don't carry the pods. I went to the Xfinity store and they said I had to call the support number to get the pods. After an hour and a half of getting through the robot and being passed through several live humans my internet still doesn't work and I have to order the pods online and then get credit to my account for buying them. Thankfully, a fiber optic company is coming to my neighborhood soon. Can't wait to switch to them!

The apartment complex I live in switched internet providers, so I had to return my router and…read moreequipment to Xfinity. The girl who helped me was really sweet and made the whole process super easy. I'm honestly so bummed to not have Xfinity anymore because it worked so well for us.

I ended my service with Xfinity after they promised faster Internet and a break on my bill of $20 a…read moremonth. None of the agreement was kept. Paid my bill ended my service and returned all equipment. I was told at the store I would be receiving money back. It should be in my account by ten business days. It is not there. After calling multiple times trying to talk to a real person I have been informed they need to keep my money through the end of the billing cycle. That is two more weeks. Why do you need my money through the billing cycle I am no longer your customer. Anyone choosing internet I strongly advise against picking this company.

I had a terrible experience with Xfinity. My roommate paid a $200 bill within days of…read moredisconnection, yet Xfinity still sent it to collections and added $100. I had service for less than 4 days and was charged $50+ early, then disconnected and told to pay $25 to reconnect. This feels like targeted mistreatment. Given Xfinity's history of discrimination lawsuits, I'm deeply concerned. I've submitted a formal complaint and will escalate to the FCC if needed.

I'm amazed at some of the bad reviews. I was at their office today and they couldn't have been…read morenicer or more helpful. I have never had any problems with anyone at the PC location.