Used them after a minor frontal damage for 2023 car. Their repair estimate was so high that the car was considered a total loss.

Very respectful place also washed my vehicle for me and the work Very professional nice. Job cherry auto body

Thank you guys so so much for the great service! Car came back washed, looks brand new. Adrian DA GOAT!!!!!

Had work done very overpriced and a super decent job what I had fixed already broke and what was replaced wasn't even fixed to what it should Of been please do your research . read more

Don't take your car here! Overpriced and under preform. Took our car in and asked for a quote on additional work. Didn't get that quote until work had already commenced on work previously approved. Complete bait and switch. read more

Took my car here a couple days ago to get my front bumper fixed and it honestly Looked better then when I drove it off the dealership lot lol ..... I was scared the paint wasn't going to match but my car looks amazing....definetly coming to cherry for future repairs read more

I am a former employee, went to fill in , The painter is a well seasoned professional, very consistent, office staff was or is very helpful my experience there was very positive Hope they stay that way read more

Cherry Auto Body did an amazing job repairing my car after I was rear ended. The attention to detail and customer service was appreciated. They kept me updated every step of the way and I couldn't be happier with the results. If you want quality work from a reputable business who stands behind their work go with Cherry Auto Body. read more

The service I received at Cherry Auto Body was exemplary from start to finish. When I arrived for the estimate, they handled it efficiently and quickly. When I returned to have them begin the work, they started that day. My technical advisor, Adrian, was highly professional, keeping me in the loop the entire week. The work was completed one day early. I was so pleased that they also handled the return of my rental car. Their work on the car was the highest quality. I would highly recommend this business . read more

Recommended by our insurance company. Due to possible delay for arrival of auto parts, prediction of 10-day estimate for repair of my 2019 KIA Sportage fixed was doable and they delivered in a timely manner. Am pleased with their work. Thank you Adrian! read more

I can't see why this business doesn't have straight five stars starting from the initial phone call. I made down to picking up my car after the repairs were complete. Everything was seamless. I had a semi truck clip me on the 15 freeway and it was his fault and he put a substantial amount of damage on the passenger side of my Honda Civic because it was a commercial truck. They wanted to not go through the insurance because it would ding them and I agreed. So in other words, this was a cash pay transaction. I cannot tell you how great my car looks. She would never know anything happened to it. They match the paint. It looks straight. The work is flawless. My supervisor had taken his truck here and he recommended this company to me and I'm so thankful he did. And then after the Civic was repaired, my boss said " I guess you owe me a coffee because I referred you to the most awesome company in the area". Had to agree and I bought him a coffee. read more

I picked up my Toyota Camery today after a rear hit and run accident. The service I received was excellent from the front office to the repairs done. my car was returned clean and looking like it was before the accident. Excellent Job Cherry Auto Body. read more

A fender bender damaged the rear bumper and broke the cable Holding the spare tire on our 2009 Lexus RX-350. We had been carefully maintaining the car cosmetically and mechanically for years to get the most miles out of it so have it damaged was frustrating. Adrian and his techs at Cherry Auto Body took a lot of the pain out of the process from negotiating with the insurance companies to ordering factory parts (a challenge on a car this old). We picked it up yesterday and the car looks great with all body panels fitting snug and the color matched perfectly. If you have to face something like this, let Adrian make the process smooth and less stressful. read more

Cherry Auto Body - Repaired bumper - Body Shops Near Me - Chino, California

Two cars repaired in the last 3 months. They are a "preferred" vendor for my insurance company and that is the ONLY reason we used them! Never again. Communication is poor and not necessarily honest. We were told multiple times our truck would be ready the next day. Then a week later we went to pick it up and it had to stay another day to actually get it right (turn signals didn't work). Our first car had to go back for follow ups on things they overlooked (dash electrical items due to front end collision) 5-6 weeks with a rental that's covered for 30 days only. read more

This is my third time bringing my car here for repairs because of irresponsible drivers out there. Honestly, Cherry Auto Body leaves my car like new!..They are amazing!!..My last accident was from a hit & run, I thought it would be totalled but Cherry did their magic and my car is good to go!..I recommend them. Excellent customer service & quality of work! read more

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I was at the Chino post office and a woman driving a pickup truck backed into my Mini Cooper as I was leaving the parking lot. Luckily, damage to my car's hood wasn't too bad, but enough that I wanted it fixed. Her insurance company recommended Cherry Auto Body for repair work. I've read some of their Yelp reviews and some aren't exactly favorable. All I can say is that I was quoted a work time of 8 - 10 days and my car was ready and looking great within that timeframe. Cherry Auto Body are real professionals and will get the job done! read more

I would give negative -5 stars!!!! My truck was hit by a neighbor. Her insurance had me bring it to Cherry auto body. It took several weeks and the tailgate wasn't lined up properly so I said I refuse to take the car until it's fixed. It was fixed in 2 days. The very next day after I picked it up I went over a bump and my front strut snapped. I took it to a repair shop and they said they had never seen a strut snap like that before... ever!!! Bottom line CHERRY AUTO BODY INTENTIONALLY CUT MY STRUT SO I WOULD BE ABLE TO DRIVE OUT OF THE SHOP AND IT WOULD SNAP SOON AFTER!!! STAY FAR AWAY FROM THEM!!!! Not only are they bad at what they do and rude they are criminals and will tamper with your vehicle so it doesn't look like it's their fault. Me or my grandchildren could have been seriously hurt if it happened on the freeway. read more

Only if I could give them negative stars!! The most dishonest and worst customer service I have ever seen. I brought my car because of supporting local business, and my insurance preferred. Big mistake!! One told me my car would take one to two weeks top! 6 weeks later, they still didn't have the parts as they told me they did. Nobody called to update me, and when I called, all I got was " I will call you shortly!" Bunch of crooks and liars. Take your business elsewhere!!! You will thank me. read more

Got hit in the side in the middle of a red light not my fault but I was recommended by my insurance company go to this cherry bodies place small establishment no sign out front what he did everything he could I vehicle came out beautiful and he even saved my deductible to my surprise I'd recommend to anyone to go there. I saw some bad reviews on Yelp and I have no idea how that could possibly happen this guy is the most honest person I've ever* met if he had to wait for parts it's not his fault sometimes that happens and I know he would call you and tell you why they weren't there when they said they would. Some of these reviews on here are ridiculous I think they might have left it on the wrong business read more

I decided to support a local shop vs calibor collisions BIG MISTAKE. From the moment I walked into cherry automotive till 2 months later I have received the most unpleasant customer service. A smile and a greeting go along way. Communication has been non existent unless I am calling and insisting to hold vs "we will have them call you back" if you're reading reviews to see if you should trust your local body shop DONT COME HERE. you will be waiting months and no one will follow up with you. Lazy team, rude service. Everyone pushes the work load on to someone else who just happens to be out of the office. read more

my oldest son got in a hit n run entire left light was knocked of the car we went there an estimate. One lady was about to go our with a clipboard another lady came out and said well what insurance do you have. we apparently didnt have a insurance she liked she then said we cant help you or do a estimate I explained we are doing cash cause it wasn't covered by insurance then she followed the lady with the clipboard out micromanaging. then she realized my sons car was plastidipped. cause my son plastidips cars for fun. she decided that was another reason to refuse us service even when he offered to peel it all off she added insult to injury and made fun off his plastidip and at this time he was only 16. then we went to raven brothers just down the street they are way better and I highly recommend them read more

I recejved my car 12/5/19 and my car was not completed until 12/18/19. Adrian has given me empty promises that the car parts is unavailable. However, after I consulted with my lawyer who will sue them for time mismanagement, suddenly the parts became available within 24 hours, after it was pending for a whole month? Go figure. Avoid this place like a plague. I regretted this time putting my car in Cherry auto body. I was in a good faith putting in my car to them and not going with a lawyer, but they took advantage of my niceness and sincerity. In the end, I have to go through a lawyer anyway because the other company refused to reimburse my car rental. Thanks Adrian, but no thanks. read more

I was referred to Cherry Auto Body by my insurance company. I needed minor repairs done on my vehicle that was hit. I can honestly say that the work that was done on my vehicle looks very nice. My main complaint was the customer service that I received. Adrian was not very kind, even during the initial estimate. When I picked up my car, he drove it to the front, handed me my keys and just walked away. There was no walking around the vehicle, asking me if I was satisfied or anything. He didn't even take the paper floor mat out of the car. My car was dusty inside and dirty hand prints were noted on the back of the front seats. Nice work but bad customer service. read more

I took my brand new car here for a minor repair on my hood in Jan 2019. When I picked the car up after repairs it was obvious the paint did not match so they repainted it I guess and returned the car to me. The car has been back to Cherry Auto 3 times. The paint of my car has been ruined. During the process of fixing a small repair on hood paint specks and tape impressions where left allover the car. It looks like the car wasnt before removing the plastic. Its embedded in the clear coat. After all the buffing for no reason the entire paint job is ruined. DO NOT USE Cherry Auto!!!!HORRIBLE HORRIBLE HORRIBLE!!!!!!!! Lori J read more

Worst shop around go anywhere but here they will not fix your car and act like they did do not sign any papers before testing/inspecting your car they will screw you read more

I highly recommend Cherry Auto Body. I've had two wonderful experiences with them, and am impressed by their excellent customer service. Their staff really work hard to make sure their clients are well cared for. In my second experience, the auto body shop found that there was additional damage not contained in the inspection report and advocated on my behalf to get the initially unnoticed damage covered. They also picked me up and dropped me off from the shop to my home. The team takes good care of your vehicle and throws in a complimentary car wash. Many parts were on backorder for my vehicle, and no other local auto body shop allowed me to pre-order parts like Cherry Auto Body did. The staff were so kind, and keen on serving us -- it's customers -- to the best of their ability and it is so apparent. Please do yourself a favour by supporting this company, it'll be worth it! read more

I recently got my car towed from another collision center to Cherry and I'm so glad I did! The other collision center I had my vehicle was going to take 2 weeks to even be looked at! I found Cherry and they got it towed to them THE SAME DAY! They even had pictures uploaded to my insurance the next day! The staff is super friendly and I am definitely going back to get any and all body work done. I'm so glad they thoroughly check vehicles for safety instead of just trying to make money. Super honest company. read more

WOW......I have been to only one other auto body place in the area, and Cherry Auto Body blew the other one away. The other one (which is further south) has a beautiful building, but the work is less than desirable. Back to Cherry Auto Body......I brought my brand new truck here to fix the front end because I struck an object that fell out of the back of a beat down truck on the freeway.....$3,000 in damage ( I hope the driver stubs his toe hard). The staff at Cherry Auto Body worked well with my insurance company, and I was back up and running within a week. I also took my daughter's car here to fix a shopping cart dent....probably caused by the wife of the dude driving the beat down truck on the freeway. The Cherry Auto Body staff gave my daughter a reasonable estimate, and we had it repaired. This is a well-established shop, and they are honest and reasonable. Although I was impressed with my experiences, I hope I never have to return! :) read more

.., I've had work done to 2 of my previous cars here & I was pleased w/ both of those jobs. The front bumper of my old Toyota Camry was damaged from rear ending a construction trailer on the fwy. I took it here to Cherry & all was good. My 2nd car which was a GMC Sonoma truck had the passenger side fender & door damaged from an accident as well. I had my truck back in a 2 weeks looking brand new. Prices are decent, service is usually good if not decent. I will always keep Cherry in mind. Check em' out! read more

Cherry Auto Body is the ONLY place my husband and I trust to repair our vehicles. We are a Chevy family at heart and wouldn't trust anyone else to fix up our babies. We have had our 2013 Chevy Silverado repaired after the side mirror was knocked off (I swear the garage came out of nowhere), our 99 Chevy S-10 Extreme repaired after a minor garage door accident (again, that garage came out of nowhere) and our 2004 Chevy Tahoe recently got hit by large metal debris, completely destroying our front bumper/grill (I blame the husband for this one). All repairs were completed within a week and our babies looking back to new. Taking our Chevys to Cherry for repairs is always painless! Super friendly and knowledgeable staff, nice atmosphere and they treat you like a person and not like a paycheck! They go out of their way to make sure you are satisfied and that your car looks amazing. I'm a loyal lifetime Cherry Auto Body customer for sure! Let's just hope no more garage doors come out of nowhere and hit my trucks :) read more

Cherry Auto Body - My baby before Cherry fixed her up back to brand new - Body Shops Near Me - Chino, California

My mom took her car to Cherry Auto Body in Chino and they didn't completely repair the scratches that I brought it in for. Also, they forgot to repair a dent of the driver side door so they told me that they'll send someone out to do it and that they would take care of the cost. The guy repaired the dent but when it was time to pay him, they wouldn't pay the cost of it after they told me they would. Very dishonest! read more

The most horrible customer service from a older lady. I would have gotten her name but I'm sure she's someone's grandmother there which is why her attitude stunk! I called to ask a simple question about my vehicle and she was talking over me, didn't even hear what my actual question was before she ranted how busy they are and they will get to everyone when they can before closing! Yes they gave a lot of cars parked and might be busy but they is a way to handle a paying customers question!!! A business owner should have a pleasant, and HELPFUL staff especially answer read more

Customer service at this place is nonexistent. I had used Cherry Auto Body a couple of years ago, recommended by my uncle who is also not coming back to this place, and the service was OK. This time around, it was terrible. In the 2-3 weeks that I dealt with them, I spoke with Laurie, Germaine, Shirley, Adrian and one other guy whose name I can't remember. Each time I called, they asked me to hold on because someone else has handling my claim. Each time someone got on the phone, they had a different message for me and I had to explain things over again because they weren't communicating among each other. I was patient throughout, but when my dad went to go drop off my car, they were rude to him and gave him a different quote entirely. I got on the phone with them and clarified what was to be done, while Adrian and another male employee argued (with one another) about what my claim covered. My dad later told me the women at the reception area were also bickering in front of him. So unprofessional. I was told my car would be ready by Thursday evening, then it was Friday, then Monday. When I called Monday to ask what time it would be ready, they told me they would "try" to have it ready by end of day. I told them I didn't have a car for the rest of the week (how am I supposed to get to work?) and that it was three days past the scheduled deadline. Mind you, all they had to do was assemble the new bumper. Finally, I went in to pick up the car Monday afternoon, at my urging (six days to replace a bumper, really?) and was told--once again--a different amount for the payment I had to make. Then the person I spoke to on the phone earlier came out and clarified with her colleagues the quote she had given me. I paid, went to check on the car and saw that they hadn't reattached a part on the side of the bumper like I had asked them to. I came back in and told them the part they told me they would reattach wasn't. After a frustrating but all-too-familiar "I don't know who told you that but it wasn't me" conversation, they took my car back to reattach the piece. While I was waiting, someone handed me a customer service survey. I filled it out and when I was done, I was told my car was ready. I went to get in my car but noticed the keys weren't in there. I came back in and one of the employees was reading my review for the amusement of the rest of the team. I asked where my keys were and once again, it was a game of "I didn't have them last, where did you put them? I don't know I thought you had them?" among the staff. A good 2-3 minutes went by before I got my keys. They really need to get their act together and learn about customer service and common courtesy. I'm not coming back here again, nor is my family. We support local businesses but not when they provide subpar customer service. read more

Adrian did a great job on my car. Repaired some front end damage and had my car looking good as new when I picked it up. Very happy with the service. read more

Hello - GREAT staff, friendly and professional. I felt comfortable in leaving my car in. After a rear bumper hit. And they worked on my car, quick and made the process so easy for me. They did an Excellent job - I just picked up my car this mornig. I could not have asked for better service, thanks Cherry Auto Body! customer, Linda Z. read more

If I could give less than a star I would. Unbelievable that they're in business, must have kickback deals with insurance because they're horrible. Be prepared to be lied to, I was lied to 11 times, 4 times from the lady who answers the phone in the morning who says she'll check on your vehicle and call you back, (you're never getting a call back) I was originally told 2 weeks to repair my truck, well 2 weeks came and went, so you think I got a phone call ever? Maybe letting me know something happened (pick any excuse) and it would take longer? Nope, waited for me to call a few times before telling me 1 more week. A week later It was "next Tuesday or Wednesday at the latest. I call back Thursday and am told come get it tomorrow. I finally show up and they try to give me my vehicle and the tail light (which was on the original ticket of things needing repaired) still didn't work, I was told, "oh it's just a bad bulb" like the fact that they had my vehicle for over a month was no biggie and I should go to Autozone and replace the bulb myself. So they kept my truck 3 more days to replace the bulb. read more

I took my 2006 Chevy truck to Cherry to have the hood re-painted due to chipping and peeling. They were extremely courteous and professional, writing the estimate in less than 10 minutes. I chose to leave the truck with them and their courtesy shuttle drove me back home. I picked the truck up 4 days later and their work was perfect. It's been a few weeks now and I have yet to find a flaw. I am thoroughly pleased with their work and outstanding customer service. Also, this was a cash job (no insurance claim) and their price was very reasonable. read more

Cherry Auto body is, quite frankly, the best. I recently picked up my 2013 Hyundai Elantra after being rear ended on the freeway. The frame of the car was damaged, amongst other things, totaling around $9,000 worth of damages. Cherry auto body made my car look brand new. There was not a ding or dent on it and the paint matched perfectly. You cannot even tell I was in an accident and a bonus, the car was clean when I went to pick it up :]. Now a word of warning, Cherry Auto body is pricey, but that is because they go out of their way to get you the BEST looking car they can. However, if you were in an accident like I was were the other party claimed liability, I HIGHLY recommend taking your car here. Not only do the best job they can on your car, they are also very honest people and will fight with insurance companies on your behalf. They are definitely people you want on your side when someone else's insurance company is trying to screw you over. It took them almost 2 months to fix my car but that is only because they were going back and forth with Allstate, making sure they paid for the highest quality replacement parts. All and all I am very happy that I chose Cherry Auto body to work on my car and would definitely recommend them to anyone looking to get body work done. read more

If I could give a lower score I would. My experience with Cherry Auto Body was by far the worst customer service experience I have been through in my life. We got a recommendation to go to this location after we had a car accident. At first, Cherry was unable to pull up any of our claim information even after our insurance company contacted them directly- I should have paid more attention to the first red flag. We were given an estimate and told it would be 5-7 days for the repairs but that they would call me with any updates. IT HAS BEEN JUST UNDER 3 WEEKS- and I still do not have my car and there has been zero updates from them. I have had to call the office several times to get any kind of information out of them. Within my conversations, I found out that my car was ready 5 days ago. Due to that, we dropped off our rental car and went to go pick up my finished car to find that it was not ready. Since the claim hasnt closed, we are not allowed to rent another car and are out of a vehicle for the foreseeable future. Cherry Auto Body continues to blame my insurance for all delays when in reality, they changed the price of the repairs without notifying anyone and are holding my car hostage until the additional payment is met. We still do not have any information as to why there was an increase in cost when we were quoted differently 3 weeks ago. My insurance company has yet to receive any kind of documentation regarding the raise in the final bill so they are unable to do anything further and Cherry is unwilling to speak to them directly to solve the solution. Cherry is refusing to give us our car until the payments are met but are causing the delay by not doing their jobs and not communicating to myself or the insurance company. Every time I have called Cherry, I have been passed to someone new who supposedly is overseeing my claim. The initial person who is passing me to others says she is unable to help me on my claim but she has discussed my claim with me in the past! She continues to say that someone will call me back to discuss my concerns but I do not receive any calls. Cherry Auto Body has not dealt with my claim in good faith since the beginning and my family is suffering for it. We are unable to go to work and are losing out on money for my family due to their actions and complete disregard for our situation. I would NEVER recommend this location to anyone and will be filing an official complaint with the Better Business Bureau and will be seeking legal council since they will refuse to look into my concerns. read more

This auto body shop has done work on my wife's car, twice. Don't worry both were not her fault. Good customer service in keeping you in the loop of when your vehicle will be finished. The quality of work and detail was great. You can't tell that work has been done on my wife's mini van. read more

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