A timely, excellent, professional service. They definitely keep the pest away. And although I could care less about bugs, I have learned how I can help make my home almost pest free. If you are looking for a year-round pest control service that "cares" about what they do, you will not be disappointed with ProCraft. read more

Mike responded quickly and I had a technician out to my house shortly after my request. Very polite and professional... The technician was very knowledgeable and explained everything that he was going to do. I was so impressed that I'm going to have them service my property quarterly... read more

This review is late. Mike was one of the first people that I used from reviews off of yelp and at that time I was not writing reviews myself (November 2011). I was so worried about the price because we have a very large living room with very high wood ceilings. I had been seeing termite debris on our electronic equipment and carpet. This had been going on for awhile. Mike came out and checked out our entire house, outside and inside. He said the outside was fine and the living room ceiling was not too bad and he just injected stuff inside of the boards that had some damage and the ones close to them. Well here it is a year later and no termite debris. We also had a rat issue and he showed my husband all of the areas that needed to be sealed up to keep them out. He even told him what to use and how to do it. His price was very reasonable and he was so personable and professional that after he had left my husband said, "Where in the world did you find that guy?" No kidding. read more

There have been so many issues that I experienced with this company that I will do my very best to share everything with you. First, I rely heavily on yelp and base many of my decisions on the reviews from fellow yelpers. This is the sole reason as to why I hired Procraft in the first place. When I spoke with Darren on the phone, he was courteous and prompt. He came to my home, performed a complete termite inspection, and told me that I had both drywood and subterranean termites. This I already knew so I opted have my extermination done with them. The next day, another employee by the name of Patrick, came to my house and started drilling holes in my concrete to treat the foundation against subterranean termite infestation. I was familiar with the process since I did my homework. However, as Patrick was drilling the last few holes, he drilled through a water pipe. He notified me and then called his manager, owner, and cousin, Mike to let him know of this accident. As soon as Patrick got off the phone, he told me they would take off $100 off my $4000 total estimate for the drywood and subterranean treatment. They made no offer to repair the damages that they did and tried to charge me an additional $300 to repair their mistake. I had to turn off the main water shut off valve and make the repairs on my own. I spent about 4 hours jackhammering the concrete and repairing the piping myself. Fortunately, I am not new to concrete work and plumbing so I wasn't about to spend more money on something that I could do on my own. Despite that fact, I still very annoyed with this mishap. Two days later, it came time for the tenting. Our foods were prepped and sealed according to Darren's instructions. I was there to see my home tented from start to finish. On the 3rd day of our home being tented, I waited for the company to take down the tent. As I was waiting, I noticed that the tent had a huge gash on the side of my home. I was more concerned about the fumigation gas leaking out prematurely during the 3 days of tenting so I called Darren to let him know that I may need more termite poison because the house was not properly sealed. He seemed 'funny' on the phone and told me that my home may have been broken into while it was tented. It was about that time that the fumigators arrived and started to take down the tarps. As the tent was being taken down, I noticed that the front door was pen and the side windows to my home were wide open. That's when I hung up the phone with Darren and called the police to report a burglary! When the Sheriff arrived, she walked with me around my property and started filing a report. After she completed her investigation and left, Mike, the owner of Procraft arrived. He was apologetic about my whole termite extermination experience and offered me a mere 5% discount for my troubles. Mike told me that unfortunately my neighbors nor I had any cameras, it would be near impossible to find the burglars. (How did he know that none of my neighbors had cameras?... very fishy) He also mentioned that none of his clients had EVER been burglarized. Let me tell you yelpers that I had $45,000 worth of items stolen and even more valuable, several computer hard drives with irreplaceable photos of my family taken. After the insurance report, police report, itemization of losses, replacing all my damaged door locks and windows, I will never wish any of these problems onto my worst enemy. Be forewarned when fumigating your home... especially with this company. read more

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Mike and his team are great. We have used them for a few years now for bimonthly service and they also got rid of our subterranean termites. Can't recommend them enough! read more

This review is a bit late, as we have finished moving into our new home in Upland. We bought our house in January and late that month discovered we had subterranean termites. After reading Yelp reviews, I decided to give Mike a call. He was very professional and impressive in his knowledge. The day of our appointment, he called to update me on his ETA as it was a little later than we had scheduled, which I thought to be very considerate. He inspected our entire house and garage and identified areas of infestation and also pointed out small areas of dry rot that we might need to repair in the future. Also pointed out that we have a number of black widow webs, which put me on alert to be more cautious in the yard. He and Darren had to split the work into two days due to rain, and he made sure that he returned as soon as possible so we did not have an incomplete job for weeks. I was extremely satisfied and duely impressed with Mike's demeanor, knowledge, and professionalism. We will definitely keep his number available for the future! One of the most appreciated things for me was that he did not try to "sell" his monthly or quarterly pest control plan. When I asked about it, he explained how it works, but also said I should wait a bit and live in my house to see if I notice any pest activity that would warrent him coming out. Impressively HONEST. Thanks Mike! read more

I've looked up Mike's company from yelp as I always did for all the services I need. Mike's got great reviews on yelp so I've decided to give Mike a go. Mike's appointment was at 8am, but he was delayed by traffic and he got here around 10:30am. I was a little disappointed, but Mike sincerely apologized and he offered to do the first termite inspection for free (my family is trying to sell my house) and also a future inspection on my new house/condo when we've purchased one. The inspection went smoothly. Mike is knowledgeable and he explains everything to my Dad and I. Mike is also very sensitive to Asian culture so he voluntarily took off his shoes before entering the house. That is a huge plus for us. At the end of the day, we are happy of Mike's service and his honest opinion. His quote wasn't too bad either for the termite treatment. 2 months later, we finally sold our house and Mike came to my house (prompt this time around) and treated the termite problem on the spot. I also realized my last termite treatment (with 3 holes to cover the house) wasn't enough. We need more honest termite guys like Mike! Mike's personality is great, his service is great, you can ask him any questions you have. Its great doing business with Mike. We will definitely take up his offer to take a look at our future home. read more

I loved the reviews, so I called. Mike came out to our house and not only did a very thorough inspection, he also told us how to fix a few minor problems that had nothing to do with bugs or varmints. He gave us a great quote for service and then ordered us to gave at least 2 other companies to come out and give us a free inspection and price quote. His confidence in his company was wonderful, but his service and expertise were outstanding. He went far and above what we (my grandmother and I) were expecting and I have already recommended him to others. You really can't go wrong with him. read more

Amazing work gentlemen! I would HIGHLY recommend them! Not only because they get the job done and make sure unwanted crawlers stay out but mainly because of how professional they are. Thank you guys for the awesome work! read more

When do you know you need someone for pest control? When you just move into your new house and a month later your sweet, cute white doggy comes into the house with a giant black widow on her face. :O Here comes Procraft. These guys are AMAZING!!! Same two guys always come by, nice as can be. They remove all of the cobwebs in your garage and outdoor/indoor areas. All chemicals are safe for pets and humans. They are prompt! I get a call a day before with a time and another call 30mins before they show up. We liked them so much- we're on their quarterly cycle. No joke- we asked them to spray all of our plants and bushes (we have ivy that grows on our cinder block walls) and they do it, no questions asked. I can't tell you how great these guys are! Give them a call- you won't regret it!!!!!!! read more

I had been on a quarterly service with a large corporate pest control company for a few years at my old house. When I moved to a new house, I decided to look for another company since ive been having issues with the scheduling of appts with the previous pest control company. I mean..their stuff kept the bugs away, but their customer service has been going downhill in the recent years. I dont know if they're just under new management or what..but I can never reach the technicians when I need to and they seem to schedule appts based on whatever's convenient for them instead of what works for the client. They show up even after I called to reschedule. I mean why would I want them to come spray during heavy rain?? Im not paying almost $100 to have it immediately washed away by the rain... and even the main office says they can't reach the field technicians...i mean what kind of company can't reach their own employees?! So I began my search for a new company. I recently discovered ProCraft thru Yelp and decided to give them a try. I hate bugs..all sorts of bugs and our new home had tons of ants and spiders so I wanted to make sure everything was sprayed before we moved in. I have dogs coming in and out of the house, so I didnt want them walking around the yard with ants and spiders crawling around. Mike came for our first service and spent time talking to me about what types of bugs we had and the types of treatment he would do to rid the house and yard of them. He even had on heavy duty house booties so that he didnt track dirt into our house when he walked in to spray the interior of the home...major plus considering I just had the floors steam cleaned!! So far, I've interacted with Mike and Darren and they have been very friendly and knowledgeable in person and over the phone. We moved in two weeks ago and I have yet to see a single ant or spider!!!! I liked their service so much that Ive already recommended them to my coworkers, friends, and family. I am back on a quarterly schedule and I feel so much better knowing the house is bug free. Definitely recommend getting a regularly scheduled pest control service with these guys. read more

Got their termite service, excellent job with fair price. I quote with another company for renting, they ask 2800!!! So over priced. Then I called procraft, they showed up as scheduled and offered me a fair price. They did the excellent job and good service, even I texted them later for another bugs issue, they also give me the quick response and free advise. Glad to have their service. read more

Daren has come out to our house every year for the past few years to spray for crickets. When we moved into our new house 4 years ago, we had a bad cricket infestation. We were constantly swatting at crickets all over our house - yuck! After one outside spraying, the crickets were taken care of. Daren found their nests and trouble spots. If we can manage to get Procraft out here to spray before the heat of summer hits, we manage to stay cricket free. Definitely recommend Procraft to anyone! read more

Mike and his team are truly good people. Their quote for termites/pest control was the cheapest we've seen. He's very professional as well as his assistant Farah. Communication was top notch. Thank you to Mike and his team for getting the job done and making sure everything was done right. read more

We requested the "one-time service" for a crazy ant problem we have been battling for over a year to no avail. They promised a 30-day guarantee against a single ant, and boy did they live up to it! We had an especially bad ant problem, so together, Jeremy and Mike ended up coming to our house a total of FIVE TIMES (at no extra charge) to fulfill their one-time service. And they were so cheerful about it every time, even though they weren't making a cent off the return visits. Mike even gave me his cell phone number and told me to just text him if I saw ants and he'd be back They sprayed, they baited, they even drilled holes in our garage floor to attack the final nest that was holding out. In the end, they won. We haven't seen an ant since. Knowledgeable staff, friendly service, good prices, and when they guarantee something they keep their word. Highly recommended, from my experience. read more

We just had our house tented and treated for subterranean termites through these guys. They have competitive prices and great customer service. First off Mike is great, personable and very knowledgeable about these little buggers. He answered all of our questions and concerns we had about the treatment process and gave us a few suggestions as well. Patrick was the guy that came out and treated for the subterranean and he was punctual, friendly, and very helpful since their secretary had went home sick that day and we had a few unanswered questions. He even waited for us to get back from the store to do a walk thru of what he did. Thank you for that! Fara was super helpful with getting the contracts to me with instructions on what they need. We look forward to hiring you guys in the future(once we move in) to keep anything creepy crawly away. Thanks again! read more

I had a garage infestation of what seemed to be cigarette beetles. I found Mike on Yelp and was initially skeptical due to all the 5-star reviews. But after some research and seeing that they were all legit, I decided to call him. He was very courteous on the phone and called to re-confirm our scheduled appointment. When he arrived I took him to the problem area and he got to work inspecting. All the while he was very polite and extremely knowledgeable, explaining what the bugs were, how they worked, and where we needed to look. That wasn't something I thought would be important to me, but in doing that he really put me at ease. We found the source and he bagged it, took it away, and did some spraying for a few other pests. While his services were affordable and very fair, I would willingly have paid more because of his approach and courteous demeanor. It's great to find someone that you'd gladly recommend to family and friends without question - Mike is definitely that for us. read more

The very next morning after writing my review I received a call from Procraft, they were very respectful and concerned about my satisfaction with the work done. They offered to come by and spray my house for ants at no extra cost. I'm very happy that this company is concerned with customer satisfaction. For that reason I change d my review to 4 stars I would have done 4 1/2 if I could. read more

I have worked with Procraft for over 3 years and have had nothing but a great experience with them. They are incredibly helpful and have rodent proofed my house so well. Its refreshing to know that there are still companies out there that offer great customer service like Mike and his entire team do. They treat your house as if it were their own going above and beyond to do such a great job! read more

This is my third review of ProCraft and as usual they are awesome! We signed up for their quarterly service and about a month ago noticed some ants and spider webs. As good as their word, Daren came back out and sprayed again at no charge! Yesterday, while playing ball a number of my friends were complaining that ants invaded their homes due to the high temperatures we have been experiencing. I told them about ProCraft and they will be giving Daren a call. In the house, we have not seen a single ant during this hot spell. These guys are great!!! read more

Mike, the owner, and his technicians have been so great to work with. They've given us exceptional customer service every time and we saw the results we wanted immediately. We're so glad that we chose ProCraft over any other company. read more

We've been working with ProCraft for a few months now. They're very easy to communicate with and are able to respond quickly with whatever we need. I've been very happy with their ongoing service. It's taken care of our bug issues read more

Mike is great! Very professional and thorough is his work. We've used him several times for a variety of major pests; and he's always gotten the job done on the first visit. Highly recommended! read more

This review is long overdue. ProCraft has been my pest control company for over 6 years now. I have them come out bi-monthly to my house as well as my grandma's house (had bee issues). These guys are super friendly and very professional. I've worked with Mike, the owner, as well as his awesome techs Darren, Patrick and most recently, Samuel. Always comes through when scheduled and I receive friendly emails a few days before their next service as a reminder for me to unlock the back gate for them if I won't be home. If I am home, they always say hello, get the job done, and check out with me to let me know how the treatment went and if there are any issues or concerns which, thankfully, no issues so far. I absolutely abhor cockroaches which was the main reason I started using their services. Once my husband and I bought our first home, I wanted to make sure none of those pests got in. So far, so good! Maybe a bug or two have gotten in, but they sure didn't last long after entering 'cause they were dead on their backs. Woo hoo! Hire these guys. They are reasonably priced and so worth it for your peace of mind. read more

Great people. Had them tent my last house for termites and now I use them at my new place for pest control. They go out of their way to make sure their customers are happy. I haven't seen this kind of customer service anywhere else. read more

This is our 5th year using ProCraft and their customer service and execution is great! They are loyal with their prices as well. I recommend annual service as they keep the bugs away. We use them for ants, crickets, spiders... and each time they keep our house & outside nice and tidy for a year. A great company. We highly recommend. read more

A rat fell into a stove exhaust fan tube and died. Mike came out within hours to remove it from the roof side. He cleaned the ducting and fan louver. He also added a wire mesh so that there will not be any further rat incidents. Best of all, reasonably priced. read more

Quickly responded and Luke was a pleasure when he came. Great pricing and signed for a year contract! Definitely a breath of fresh air in a new city we just moved to. Highly recommend. read more

These guys are HONEST and FAIR. I called today about a fly problem and the gentleman I spoke with gave me a lot of information, telling me it sounded like the problem was correcting on its own and I might not need him. He said he would feel bad charging me for something like that! He told me to call him in a day or two if the problem does not go away, and he'll be happy to help. He was extremely polite and knowledgeable-- one of the good guys for sure. I will use him in the future if I need him because he tells it like it is and I can trust him. read more

ProCraft came to my rescue when a bee hive was found around my chimney and now has my business for regular quarterly pest control. They provide great service! read more

If you are still looking for a termite company, look no further. I normally do not write review on any company; however, after the service I got from Darren and his company I feel like I have to write a review for everyone to know. Forget about Terminix or Western and all those big company. Darren was not only super knowledgeable but also really friendly. He kept on following up with me after our first meeting to make sure I got a fair quote from other competitors. I always believe that the cheapest price is not always the best product/services. But so far Procraft has proven me wrong. Their price was unbeatable. The crew came at the time they were schedule to come. Strongly recommend Procraft for anyone who is looking for a fumigation soon. Also just to prove how understanding they are. I recently applied for a credit card which will give me cash bonuses if I spend a certain amount of money within three month. I asked Darren if he could hold on to the payment processing and wait till I get my credit card so I can accumulate the spending faster. Without any hesitation, he agreed to not charge me until I receive my card. As i am writing this, he still has not charge me yet. How great is that? A company who is so understanding and works extremely close with its client. P.S Procraft is a small family-owned company. thats why they cannot be compare to all those big company out there!! read more

Our house was fumigated 4/3/17-- I really appreciated ProCraft's timeliness and professionalism. Their technician Daren was on time and spent over an hour measuring and checking for termites. He showed me where they were located around the house. Darren told me what happens during tent fumigation, i.e., what needs to be done with food, pets, plants and days to be out of the house. At the end of the inspection, Darren Our house was fumigated 4/3/17-- I really appreciated ProCraft's timeliness and professionalism.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. gave me the cost for their work. Having had two other bids, I accepted their bid and had a date scheduled. DAY 1-- day of the tenting, the ProCraft crew arrived on time, had their tarps and equipment unloaded in record time. Note: Be ready to get out of the house before these guys arrive-- have your jacket, wallet. Our house was tented in about 1 hour and it was dark inside the house. The crew was courteous and helpful. DAY 2-- House is left tented DAY 3 -- Tent removal--received a call from the Company that they'd be at the house at 8 am. Again the crew was on time, began removing tarps. Before releasing the house back to us, they checked if all the gas had dissipated using a gas metering device. After a few minutes we were OK'd to enter. We had no issues as our question we answered beforehand plus Darren gave us the info we needed. The job was to my satisfaction and I felt that the company and in particular Daren, our technician, was on my side during the entire process. I recommend this company to anyone and would contact them if I have another pest problem. I am in no way related to this company or paid by them. I chose them by checking several termite company reviews. I am glad we chose ProCraft for this service. read more

Love this company! They are very punctual, flexible, and super knowledgable. Every person that has come to my home has been thorough and always shares with me the current on the critters and bugs around my home. Robert was the most recent to visit and he is absolutely great! I appreciate all of your hard work here in Upland especially with all of the spiders and rats! UGH! Thank you for being a company we can rely on. #nomoreearwigs thank goodness! read more

Had German cockroaches in our home so we called around to get a few opinions. We are so glad that we went with ProCraft. Mike is very professional and knowledgeable. He took the time to explain everything thoroughly to us before proceeding so that we had peace of mind. He took care of the cockroaches in two quick visits - we haven't seen one since! We are very satisfied with his work and would highly recommend him to anyone who needs pest control services. read more

For years, we used a local pest control service that provided us with great customer service. Last year they were bought out by a large pest control company, and the great customer service went out the window. A friend recommended ProCraft. They are local and family owned and operated, which we love. We couldn't be happier with their service and affordability. Patrick, our service tech, always provides us with friendly and professional service. Don't let his youthful appearance fool you, he knows more about pest control than the tech from our last company did, who was twice his age! read more

Mike came out to the house, explained what everything was, how he was gonna get rid of everything, and what we could do to keep them away. He set us up on a plan and sprayed all the bugs away....... Our last company came in sprayed and was out in 15 to 20 minutes. He comes in and takes his time moving things out of the way to spray behind trash cans and boxes... Now our home backyard is bug free and were sooooo happy.. Thank you Procraft (Mike) read more

Phenomenal organization and crew? Not only do they eliminate bugs,insects, etc... they leave your home as intact as they find it. Last week Pro Craft came out to spray my home and accidentally broke my sprinkler. Not only did Mike fix the sprinkler system, he too put in a call to the water company to fix my main (apparently the main valve was broken). If you're looking for great a great pest control company and one who will treat your home as if it were their own, then I highly recommend ProCraft! read more

Jerome B Mike responded to the Yelp review and refunded our money. He settled the matter to our satisfaction. read more

Nobody likes dealing with termites, but ProCraft made it a breeze. Very knowledgeable but super helpful and patient explaining whatever I had questions on. Not pushy at all, good sense of humor, and we felt very comfortable with the entire process (especially with my concerns about residue and my pets). Pricing was very reasonable and the work was done quickly and with no damage whatsoever to our belongings. Hope we don't get termites again, but if we do, I would call them again without question. read more

We saw a cockroach and I freaked! Normal reaction. We called ProCraft to have them come out and check for a problem. Over the phone he asked a bunch of questions and discovered that it was a type of roach that comes through the sewer, will not infest the house, and cannot be prevented. Did not try to get us to do anything unnecessary in order to make a buck. If we ever have a real problem, this will be the first place I call. read more