Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

sometimes when you need a home repair you really hit the jackpot. such is the case with my…read morereceiving the services of A1 Cheiemny Service of New Market. the work was done well, and the cost was acceptable. but, aside from that things were fixed that were not part of the estimate. above and beyond is the appropriate observation. I would recommend that anyone who needs chimney work call A1immediately.

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

I strongly recommend anyone who needs chimney service of any kind to reach out to Brandon &…read moreTennessee Chimney Care. He and his team were professional and took the time to explain my options. I will absolutely reach how to them for any future service. They are well worth it! Tuck T.

I cannot give them enough stars! They amaze me every time they come to clean our chimney…read more Professional, friendly and generally care about our safety!! They are very reasonably priced. They make an effort to make sure everything thing is working properly. If you need chimney care and I would suggest doing this annually. You cannot get better customer service!

Had trouble getting a fireplace repair company. Ashbusters answered my phone call and scheduled…read moreservice for the next day. Individual was able to get my gas fireplace operating in less than 30 minutes.

We made an appointment for a few weeks out, and they called us when they had a cancellation, which…read morewas a pleasant surprise. The two gentlemen were very personable, obviously knowledgeable of their craft, and considerate; from protecting the carpeting, to the arrangement of the gas logs for proper air flow and aesthetics. They even gave us a recommendation for a good place to look into replacing our gas-piped grill. I especially want to brag on their kindness. We have a dog, and I know service men either love or hate dogs investigating them and barking, but they were so patient. Second, my dog is an epileptic rescue, who had a bad experience with a groomer that has left him terrified of the iPhone notification bell, to the point that we keep our phones on vibrate. During the service call, one of their phones went off, and they immediately noticed the panicked reaction from the dog. Once I explained the situation, both immediately set their phones to vibrate. I know it's a dog, and I know they were there to provide a service (which they did with thorough professionalism), but their kindness and compassion throughout the appointment was much appreciated. We will definitely be keeping them for services for our gas fireplace. I cannot recomme

I truly cannot say enough about Zack and the wonderful job he has done for our home. We had a few…read moreprojects regarding our 60 year old brick home and he performed each one quickly, professionally and at a fair price. He showed up on time and always cleaned up at the end of each day. I highly recommend him for all your masonry needs!

From the owner: Fully insured masonry contractor (Residential / Commercial)…read more -Brick, Stone, Concrete Block -Masonry Restoration -Pointing / Sealant Replacement -Brick Painting / Staining -Masonry Demolition -Fireplace Install / Repair -Chimney Caps -Glass Block -Concrete Flatwork -Drain Tile / Sump Pump -Air Barrier (ABAA Certified)

First let me state that I don't know anything about instigation from this company. I did have…read more"Professional Chimney Cleaners" come to the house for a cleaning and "inspection". They made a mess, reinstalled my chimney cap crooked, and "red tagged" my fireplace. Because I added addition fire brick myself I'm "out of code" and the estimate was $1600 to "repair" it. I called and complained and was essentially called a liar. I wouldn't work with these people if they were the only option, and they're not. Use somebody else!

An awesome local business with kind and helpful staff. Great selection of units on display,…read moreincluding gas, wood, and pellet.

Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

He did an amazing job customizing and installing our chimney cap. He was also cheaper than other…read morecompanies I called. Very professional. Amazing work!!!!

So appreciated the professionalism shown by Chad when he came to inspect our chimney. Right on…read moretime. After a thorough inspection he outlined our options to address our need for cleaning and future safety measures. He understood our budget limitations and gave honest, logical advice. Highly recommend Chimney Titans Karen S. Seymour

Great service. On time and very professional. Will call them the next time that we need service.read more

Absolutely Awful company - which is a shame because they used to be good…read more We hired them to do a pre-home-purchase chimney inspection and they guaranteed to provide an inspection report within 24 hours (since that's how home inspections are supposed to work, so you have time to make decisions and work with the seller about your purchase). It took them over a week to get us an inspection, despite us reaching out multiple times asking for it. We did not get their inspection report until after we had to close on the home, so it was useless. Also their inspection report said our chimney and fireplace were dangerous and unusable, and wouldn't be safe unless we did over $25,000 dollars worth of repairs and replacements in our chimney, which was absolutely stupid. We had a second company (Chimney Sweeps West) come out to do a second opinion, and he was amazed at how good of shape our chimney was in, got it working for us (gas log), and showed us a few pointers on how to make it work even better! He said the chimney didn't need any work at all, other than a bit of a cleaning. A fantastic guy. We asked for our $345 inspection fee back, since they did not fulfill their promise. They refused to return it, so I had to file a credit card dispute against them instead. Don't ever hire these people, they are scam artists.

The office manager, Lorraine, was very pleasant to talk to and quick to get us on their schedule…read morefor getting our 50 year old stone chimney repaired. Fred came out and gave us a very reasonable quote for the work and then returned a few days later to accomplish the work. Fred and his assistant (I didn't catch his name) were on time, very professional and did very thorough work to repair the cracking mortar throughout our stone chimney. Not only did they completely tuckpoint (redo the mortar) the entire chimney, they also sealed the top of the chimney, and water sealed everything to ensure we will have zero problems for a very long time. When the work was complete, their cleanup process was excellent and they left no trace of any debris. I highly recommend Chimney Sweeps West!

I called Chimney Sweeps West for having my chimney cleaned. They were quick to schedule an…read moreappointment which was great. However, they ghosted me after running a half-hour past the scheduled appointment time. I called them and the office lady said that the sweep should be there any minute, and if not, then "I will call you back". 1 & 1/2 hours later, still no call. I attempted to call them four times, and my call went straight to voicemail--as if they were no longer in business or did not want to take on any more business or most likely did not want to be straightforward and honest with me that the chimney sweep was not going to do the job. Not a way to run a business! I cannot recommend this company to anyone, ever. UPDATE: After receiving a call from CSW, I wanted to add to my post for increased accuracy. It was reported that the sweep went to another house down the street for servicing the chimney. CSW apologized for the mixup, so it wasn't a complete ghost job. Having since scheduled with another company, I will not be doing business with them this time around. RECOMMENDATIONS: In the future it would be best for this company to conduct follow through to completion of the work. Nothing extravagant or time consuming. For example, the office person could make sure to call the customer for ensuring that everything occurred as expected. The office help could make return calls as promised. The office person could call the customer immediately after the sweep indicates that the customer "decided to postpone the job." If this step was incorporated, the job would have likely occurred as scheduled and all would have been satisfied. The simple things make a big difference. The sweep was very nice and so for that I have changed my rating from one star to three.