When you have go all the way to the top of the corporate chain and still absolutely no resolution a one star is the only option. I trusted the professional part of management and that was my error. The lack of guidance to educate board members is exhausting. Since PCM seems to not be able to facilitate a productive internal dispute resolution costs for legal counsel are now required. Getting minutes even draft minutes is impossible. Getting a microphone to hear zoom conversations of onsite members at meetings impossible. Getting transparent commutations impossible. Getting monthly financials impossible. Getting common area repairs done impossible. Getting user friendly changes to TownSq app impossible. Living in a hostile environment under dangerous health and safety conditions is possible with PCM. read more

See all

****Update****! My review hasn't changed but the update is the light in the stairwell finally got replaced after reporting it since last year before the post in July and the dumped concrete is there there. I noticed that the PCM will reply to the reviews here to give the illusion of concern and want to help but it's a bait and switch. When I replied to their post it isn't public, it goes directly to them. I also emailed to same given email and guess what? No one bothered to call or reply so their replies mean nothing here. Taking months to replace light outages is a safety hazard and unacceptable for such a basic request. Currently this company has sent out a vendor to tear up the neighbor's port across the way and it's been unfinished with a board covering the opening since May and there's a child and an elderly person on each side that lives there! Now that's dangerous!!!! read more

Faelina does a great job in assisting my requests.She has excellent customer service skills and goes above and beyond to assist as promptly as possible. read more

Karen A., offered outstanding customer service. Karen's communication was prompt, clear, and very kind. I had to reschedule a few times and each time I reached out, I received a quick response. Karen gave me clear guidance and was able to accommodate my schedule and access needs. I'm grateful for her support and professional attention. I had an excellent experience. read more

Please think before you want to hire this mgt. company ! We have been working with this company for a year, and dealt with 5 different representative as of now. That being said, none of them were any good. I would expect a lot better job, and attention for our needs. We are paying them monthly, yet they are unreachable by phone, and only show up for a meeting every other month. Any situation we have, it takes them forever to address. Honestly, this is the worst company we have ever used. read more

Thanks for all the help fay you helped me understand what was going on with my bill and even waived some fees for me

Worst experience ever!!! We have a townhouse that they oversee, and it is Impossible to get them to respond to any problems. I have half a dozen calls and e-mails in to them and I haven't received a response. They try to deny claims that the HOA is clearly responsible for!!! read more

Most people dress anything HOA related but Faelina made it all so easy, thank you!!

Im very pleased with the C.S from them, Fay was very professional. I do recommend this company.

Poor communication. Actually zero communication from the manager Massive special assessments without any real explanation and breakdown of where the money is going. This company should not be in business read more

I have AutoPay for mortgage and HOA dues. They couldn't find my March payment a year earlier. I was billed $1,200 plus monthly add-ons. They don't use email or vmail. I'm current. I expect to be notified for a $1,200 penalty! read more

Worst property management company I have ever dealt with. Eunice Magallanes was assigned to my case and refuses to call me and only communicate by email. I have requested numerous times to please call me that there is a disconnect and we need to address my water damage issue before i get mold. Still no calls. Stay away from this company. I will be contacting a lawyer to get legal advise on their negligence. read more

To those of you that are shopping for a management company, including homeowners associations, I would think long and hard before you choose this company. My service company, is vendor to many many property management companies, this has been the least responsive. Multiple phone calls to multiple people who are overseeing an account we have serviced for 10 years and we cannot get a response. We have serviced homeowners associations all throughout the southern California area and have amazing relationships with many companies, many boards, and mini property managers. But if you're a board member, looking to hire a management company, shame on you for not paying attention to all these negative ratings because they're absolutely correct. A big shout out to the Los Angeles office and in particular Jeremy Chivas for not paying the bills for an association we serviced for a decade read more

The worst HOA management company. They advocate on their website that they never undervalue the benefits of their customer. How professional it sounds! However, the professionalism doesn't exist in this company. They play as a family company, ironically they do not care their customer. How long does it take for them to solve a repair? Be prepared, a LONG LONG time , and still unsolved without any appropriate update or communication. This company cares about money indeed, however they desire to make money without doing any works! They have such a high standard as they set for homeowners; unfortunately they set up such a low standard for them to operate as a company. The worst HOA, avoid them like a plague. I contacted your company this morning again, no one approached us , it's been more than 7 business Working days, 10 calendar days! How professional! The customer service email which they give, is unresponsive! Don't trust this risk management to show prompt reply this horrible firm! read more

My mom has a complaint her name is Susan Katonak your guys charge her late fees and processing fees this is going to stop right now Drew

This company is to be avoided. They will charge you for things that will NOT do. Yes they once managed Compton Willow Walk HOA and were charging us for a news letter that they never did. If you HOA is considering them you guys might want to try API if your board is considering a new PM. The former board president of CWW HOA read more

What an absolutely horrible company - neither professional nor much of management. I just discovered the Yelp reviews of other dissatisfied customers, so obviously I'm not the only one complaining. Ignoring our problem of a damaged skylight, stalling, smoke-and-mirrors, one line responses to questions without resolution. This issue has been dragging on for a year and a half, and work got only scheduled after my husband and I showed up in person to complain and extract an answer. The bigger and more urgent issue of a gas leak took a ton of back-and-forth emails with no satisfactory direction, and in the end we had to drive to the the company's office in Signal Hill to finally get some answers. Ms. Mark has been a nightmare to work with - what an attitude - and Mr. Stimmler just ignores complaints. Why is this company even in business? Doesn't the HOA know? Or do they care so little? read more

Had PC Management company for two years approximately. Had three different managers. The first and the last one were very good and were knowledgeable. But the second manager did a lot of harm to our community and was not reachable and "dragged their feet" to get things done. Unfortunately I found the upper Management to be very unhelpful. Sounded good but didn't get things done or assist the Board either. Their pricing is very high. Would not recommend hiring PCM. read more

Absolutely horrible! I don't even know where to start with explaining how awful Associa is. They are completely incompetent, unhelpful, unresponsive and when they do respond, they are utterly useless. We have had a revolving door of property managers and out of the laundry list of people they probably had 3.5 brain cells combined. They seem to be in a constant state of chaos and disorganization. Property mismanagement is more accurate. Avoid working with them at all costs unless you enjoy frequent headaches, high blood pressure and high stress levels. Associa is a joke and they should be ashamed of how terrible their service is- you guys suck!!! read more

My neighbor was doing a kitchen remodel above my unit and a flood of water started into my kitchen and living room. I contacted Anthony our office manager and he immediately took action. He saved me from hundreds of dollars worth of repairs and helped me negotiate with the water leak. I've lived here since 2012 and Anthony is hands down the best office manager we've ever had! read more

Literally have approval from previous HOA board to do work on my unit. This company also received the scope of work. All I needed them to do was open a door to get access to the roof. Chad Buffington lied in an email stating he came by the unit and observed several modifications being done. This is day 2 of holding up the City of Los Angeles from completing their noise ordinance work, he literally said he's fine with a lawsuit, well he is getting one. read more

We fired Associa as our PM after mismanaging about $20k of the Association's funds. It was the best move we have ever made. Please believe all the 1 star ratings you see here. They are the most incompetent group I have ever seen. read more

I have called their office for the last two days now. I've been on hold all the time, only for the system to tell me they are having technical difficulties. Right? i tried different times of day thinking they are probably at lunch. I sent an email with no response just yet. I thought I'd give it another try today, but the same. On hold for 15 minutes so I figured, I'd just hang up and seek my neighbor's help instead. You would think this company will help you as payments are made on time, etc... but they are the last one to do so. They could care less about helping, but they want your pmt on time. The last time we had a problem, it took four months to get a resolution. Had to send proofs and pics twice because the first sending was just ignored and they even gave false information to cover up what appears to be a missed email. The first email was acknowledge, then said, we didn't receive it, then I resent then finally acknowledged? This is our first Association as a homeowner, and wasn't expecting much, but I at least expect someone to answer a phone call or an email. We love our home, but aren't too impressed with the Association associated with our home. So disappointing :( read more

Our property manager is Carrie. Piss poor service at best. This management company has managed to not pay our trash service twice and didn't pay our phone bill for our call box once. Carrie is suppose to walk our property every month doesn't do that. When vendors come to our building they can't gain access or sometimes don't even know what they are here to do Carrie expects my husband or one of the other board members to let them in and show them! Ridiculous this is a management companies job! Takes an act of god to get anything done. Their townsquare service platform online is useless. I reported something in January and still nothing. I called weeks ago to talk to her boss Teresa and still no call back. read more

Nothing is perfect, however, Anthony Corcoran, the Community Manager is awesome. He is always on the job. He takes time to meet the residents, works quickly to address issues, communicates with us via email every week to provide updates on projects and is just an all-around great guy. I appreciate him and we are fortunate to have him as a part of our community. read more

Terrible company! They took over our HOA in September and it's been nothing but issues! If you have the option, please go with somebody else! Marrina Hernandez made things worse and gave me wrong info, forcing me to get charged fees that they now claim they can't refund, although I was just following their instructions. read more

They took over as of 9/1/2022 and has been terrible in communication. I was in the process of refinancing and the lender wanted me to have a form completed. After 3 weeks of attempting to communicate with me, I was informed that they are not able to fill out a simple form from my lender and that I would need to pay $200 for a form that I am not able to see to know if my lender is able to use it, wait 10 additional days, and be charged to use a debit/credit card. This was a terrible move from our previous HOA company. Not even a month in and I am extremely unsatisfied. In my opinion, the "Professional" should be removed from the name. read more

Still having packages stolen here on a daily basis. Instead of buying an amazon locker that way packages will be safe for everyone they choose to pay a worthless security guard to guard a pool..... fire the security guard then you'll have funds to purchase a locker. There's currently parcel lockers in the mail room that could be used they need to be deleted and repaired but there's no interest in safe guarding are packages only guarding an empty pool.. Amy the property managers refuses to reply to emails she needs to be terminated. Any other company she would of been gone a long time ago. She fails to post notices for hoa meeting, fails to respond to emails from owners all around awful customer service from associa read more

Worst property management company I had to deal with. My community manager is total irresponsible and don't provide a decent customer service. I pay $310 as my HOA fee for this crap Service. read more

We got a new onsite manager last January and hiring him has made the biggest difference for our property. Anthony is a great communicator, personable, and knowledgeable. Associa found him for us and provides him great support as a backup. We are so grateful for Anthony and most all the homeowners love him. read more

Very bad customer service! Phone system doesn't allow you to speak with accounting or any other live person for that matter! Please correct your dealings with owners! It's shameful they charge sooo much and provide frustration in return! read more

We moved into our condo Aug. 2016. The current reviews are a bit aged but they hold true especially regarding communication. Poor, poor (zilch) communication. A lesson learned: look into the actual management company (read reviews, interview them if possible, get feedback somehow) in addition to just reviewing the paperwork you are provided when considering a condo. read more

Our property manager is a poor communicator, ineffective, and a compulsive liar. I engaged with his management and am getting the same run around. He posed a potential "solution" to my plumbing/potential mold problems implying that he received the opinion from a licensed plumber but in fact he came to the conclusion himself. He is not a licensed plumber and is not legally qualified to give definitive plumbing recommendations. Also, I am getting the run around about my trees being trimmed 2 years in a row. The trees are blocking my ocean views & he makes excuses every time I inquire about the tree trimming. The property manager does not understand what it is like to be a homeowner since he isn't one himself and doesn't empathize with the homeowner. Every issue I raise seems to be an inconvenience for him. When issues are raised to his management they are not resolved in a timely manner. Homeowners pay $525-$875 per month HOA fee depending on bedroom count, which is high, and the quality of service should be in line with the high fees, but unfortunately, Associa does not provide quality service. The previous management company we used before was way better than Associa as we never had an issue with tree trimming or unresolved plumbing issues. I wish we could turn back time! read more

I have had nothing but issues with this "management" company since I moved into my condo this past year. The current issue I am having is that I'm trying to get my mortgage refinanced. My mortgage broker is in need of my complex's budget and additional items in order to complete the process. We were told that a packet "should have" been mailed to me back in November, after a new budget was established for the year, but I NEVER received one. My broker has been trying to contact and get JEANNE WAAL to respond to her numerous emails and phone calls for a week now so that I won't LOSE MY LOCKED-IN APR ON MY NEW MORTGAGE. The receptionist there has told us that Jeanne has not been in the office the past few days. Which doesn't explain why we are not getting ANY RESPONSE from her. I need someone to respond so that I can get the information that I AM ENTITLED TO BY LAW. This isn't the first time I've had issues. I had initially inquired with Jeanne, as well as her "assistant," JOSE ORTIZ, what I need to do if water needs to be shut off to my unit. No answer. I have had several months where I never received a bill for my HOA fees. I've had one month where I received double billing even though my check for my HOA fee had been deposited two days after it was due. It seems like this management company is in disarray and I AM SUFFERING AT THE COST OF IT. This is absolutely UNACCEPTABLE AND FRUSTRATING. Looking up other Massingham & Associate yelp reviews, I see this is across the board at all offices. How are we supposed to trust a company that continues to treat us like this? read more

My dealings have been exclusively with a Ms. Perkins At Massingham and Associates who is the contact person for our condo complex. She has completely ignored multiple emails and calls on two separate occasions. Is a week a reasonable time to decide she never plans to respond to my message? The rare instance she does reply I find her tone to be dismissive bordering on rude, certainly not as professional as you'd hope for someone who is the contact person for many residents. As a result, I have not formed a favorable impression of this company. Things in our condo complex remain broken for months, even up to a year. Meanwhile, dues are paid every month. I tried to speak to someone else but the office told me she is the branch manager? Avoid this Company. read more

I own other condos in other cities & no HOA is as bad as Associa. I've dealt with them for 7 years now & it seems like it's getting worse. All the community managers have poor communication with owners. It takes years to get issues fixed. It took 2 years to get someone to come out & treat my window for termites. It's taken already months for someone to come out & address the rodent issue. It's already been 3 years that I sent pictures & had someone inspect my sliding door frame with no resolution. They change rules on us without sending us memos or alerts. I've had my car wrongfully towed that I had to pay for & Associa took months to reimburse me. The major community issue is mail theft which Associa has done NOTHING about. Our dues recently increased but the odd thing is the past year, our community services have gone declined. We pay for security & cameras for no reason because crimes such as mail theft are being committed daily. I cannot even ask security to review camera footage because they don't have access. It is important to look at your HOA company before buying in a community! read more

If you are planning on buying in a community that has this company as a management company do not buy there. They do not work with the residents, do not call you back, staff lies. You will be up nights trying to deal with them. read more