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    Professional Vision Care Associates

    4.5 (44 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Professional Vision Care Associates

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

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    Samantha M.

    I haven't even received my new glasses l, but I had to write a review ASAP about my experience. Although I did not get an eye exam and just came for new frames and lenses, I imagine I would have received the same amazing customer service as my experience frame shopping. I've had glasses for 28 years. Whenever I get new frames, I am THEE most particular, nit-picky person when choosing them. I select MULTIPLE frames to try, video call friends, take photos, ask staff... I wear my glasses for EVERYTHING, so I want to love them thoroughly. Bridgette assisted me in choosing frames. They had a great selection, too. I wanted to get more of an out of norm frame than my usual (black, square rayban type frames). After choosing about 10+ frames, we got on to narrowing down my choices. Once we got down to five, I FaceTime my BF, and the three of us begin trying to narrow it down to the one frame we all agreed on was best. During this time, Bridgette was the most patient person EVER! In the end, the frames I chose were ones she actually picked out! Ugh, I can not even express how much fun I had with her. She was kind enough to take photos of me in my new frames and just was overall fantastic. I'm so happy to have found this new optometrist and am so excited for my new frames!

    Haider F.

    Bought some Gothika eye contacts from phony site, very cheap feeling quality, ripped after only being used a few times RIGHT BEFORE a HUGE event this month. Was referred by Dr.Gellerman to visit this specific eye vision center, made an IMMEDIATE call, I was helped by a wonderful person by the name of Whitney. She had told me to come on by and she was SO DAMN HELPFUL!!! Hooked me up with some awesome looking "dead eye" contact lenses, LOTS of helpful tips and instructions on taking care of such high quality contacts. All this with in 48 hrs before the big day. THANK YOU !!! HAPPY HALLOWEEN!

    Karen aka Atsyclone in her New Kate Spade prescription glasses she just picked up from professional vision care Associates Sherman Oaks

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    Dr Sumner is great. Have being seeing her for several years now. I highly recommend her

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    4 years ago

    Highly recommended thanks Ms Linda and Ms. Rosalina for an excellent customer service thank you

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    Page 1 of 2

    Ask the Community - Professional Vision Care Associates

    Review Highlights - Professional Vision Care Associates

    Then to the side where you choose your glasses Rosalina Great care of me this time!

    Mentioned in 4 reviews

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    Visualeyes Optometry

    Visualeyes Optometry

    4.8(270 reviews)
    0.5 miSherman Oaks
    $$

    I've been going here for 3 years now. The optometrists are top notch, and the care is excellent. I…read morehaven't done anything there other than general exams and purchasing glasses and contacts though. During my exam they did catch something from a surgery I had years ago and gave me a referral to a specialist. It was something someone else should have caught in the last 20 years... so that's great on these folks. I would definitely recommend.

    Dr. Dodge himself is an excellent care provider and makes the exam process a breeze. However the…read morestaff that handles glasses and contacts unfortunately take away from the entire experience. First example, they were unable to acquire a certain brand of contacts however I was charged for them and it took me months of calling to get my refund. Each time I called they said "it's coming" and the last call I guess someone who knows how to process refunds did it right then and there. This took maybe 2.5 months. Second example, I had to keep going back to get my glasses fixed since I literally can't see out of them. They would either send it back to the technicians or try to fix them in the office and basically just said "keep wearing them". The back and forth, shipping of the glasses, the delay in the glasses arriving themselves took over a year. So I finally told them these aren't working out a year had passed and I was SOL. Dr. dodge even mentioned to them to let me have a new pair but I was denied. I asked to speak to the office manager and told her that Dr Dodge was okay with it and she never called me back. I've been seeing Dr. Dodge for 15 years and only since they moved to the new office it's been painful dealing with the office staff. I would highly recommend him for care however if you can get your glasses or contacts online just go that route.

    Photos
    Visualeyes Optometry
    Visualeyes Optometry - Dr. Dodge

    Dr. Dodge

    Visualeyes Optometry - Beautiful waiting room!

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    Beautiful waiting room!

    Sloan Optometry - Front Desk and Waiting Room

    Sloan Optometry

    4.6(119 reviews)
    1.6 miSherman Oaks

    Tammy and Christy are always so great! I finally picked up my new Prada glasses and contacts and…read moreeverything turned out perfectly. Dr. Sloan is always so informative and kind, and Tammy and Christy are incredibly helpful and patient. They make the whole process so easy. Always a great experience at Sloan Optometry!

    I've been a patient of Dr. Sloan's for a few years now. My family and I have spent several pretty…read morepennies buying multiple pairs of glasses from the practice ($1,754 beyond insurance just for myself since 2024). I've always had good insurance and have made the most of it, but I find myself without insurance for the first time in ages, and let me tell you -- the main front office lady turned a warm conversation into a cold, belittling, and smug interaction so quickly that I am taking my cash business elsewhere and will refrain from recommending them, as I have for years to my extensive network. This is not a knock on the quality of Dr. Sloan's care but a critique of his front office. Here's the play-by-play: I called to inquire about an appointment for myself. I needed to see if they accepted Medi-Cal and, if not, how much the cash price would be. I am prioritizing continuation of care, as I have suffered from retinal detachments in the past and my eyes require added expertise. At first, I was speaking with someone who was very kind and understanding. She quoted a cash price in the ballpark of $125. That was doable for me, so I proceeded to schedule an appointment. Then she ran my Medi-Cal number to see if there were any benefits, because I cannot afford new frames and wanted to replace the lenses in my existing frames. Fine. All of a sudden, the call dropped. So I called back, and the lead front desk woman answered the phone. I asked to be reconnected with her colleague who was helping me, but she said they were all with other customers. I explained that I was the one one of them was on the line with, and she asked what it was regarding. I let her know that they were running my Medi-Cal number. She asked about different Medi-Cal plans, and I let her know that I am on straight Medi-Cal, to which she promptly and snidely replied, "We don't accept straight Medi-Cal." So I said that's fine, I can pay cash. Then she raised the price to $175, and added that it would be another $39 if I add retinal scans, and if I want contact lenses, that's another charge and another appointment all together. I hadn't even asked about contacts. . . Now, I can't prove that she hung her colleague's phone up on me while we were talking, but now I start to suspect it. Look - I expected to pay cash. What immediately turned me off was not even the convenient cash price increase -- it was her attitude: haughty, condescending, brusque, and entitled. (She is also usually very pushy about selling new frames. Not anything I was originally annoyed by, but something my husband hates about going there.) On top of treating me as an unwanted and unwelcome patient, she belittled her colleague as "new" and said that's why I was given incorrect information. Absolutely no decorum or emotional intelligence. She just threw the woman under the bus. The correct move would have been to say that there was a new price sheet, or something to that effect -- NOT to undermine her colleague. I know that we've ALL experienced front desks with subpar customer service, but her immediate dismissiveness toward a good-paying patient who has brought an entire family and other good clients to their practice is beyond the pale. For the record, I have Medi-Cal because I am recovering from cancer. I didn't mention that on the phone, because no citizen owes anyone an explanation for their coverage -- we all pay into Medi-Cal. There are widespread layoffs occurring throughout Los Angeles. They ARE going to experience an increase in cash customers. I will not be made to feel less-than for not having insurance in this moment, and I don't want anyone in need of good care to be treated with such prejudice. I think retraining is needed -- learning to have respect not only for her colleagues but for her fellow citizens. Not to mention compassion. Compassion in healthcare seems appropriate. We will be taking our business and recommendations elsewhere.

    Photos
    Sloan Optometry - Meet Christie, she manages the front desk and does a lot of the insurance billing!

    Meet Christie, she manages the front desk and does a lot of the insurance billing!

    Sloan Optometry
    Sloan Optometry - Meet Dr. Sloan, he is our amazing Optometrist!

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    Meet Dr. Sloan, he is our amazing Optometrist!

    Specialty Eyecare

    Specialty Eyecare

    1.6(75 reviews)
    1.2 miSherman Oaks

    While the doctor is great at explaining things to patients and the front staff are generally nice,…read moreplease be prepared to wait at least two hours to see the doctor. The appointments are booked through a Call Center and they are ALWAYS overbooking the appointments. My mom had an appointment to see the Ophthalmologist at 10:45am, but we didn't see her until 1pm. There was only one doctor there with so many patients waiting to be seen. It definitely feels like a broken system for both the healthcare provider and the patients. So if you have to come here, just make sure you clear your schedule and bring something to entertain yourself... and just be mentally prepared to wait.

    Nightmare office! Your call gets directed to a call center always. One has to wait several days to…read morehear from the receptionist, Jackie who is pretty much in a box (if she does return your call at all.) She is fixated on what the insurance screen shows and will not attempt to call your insurance to expedite any services. After two months of canceled cataract appointments, I've finally decided to start over and go elsewhere. Yes, most appointments are scheduled at specific times and yet one has to wait at least 2 hours to be seen. The stress and frustration of this office is not worth it. Save yourself the trouble. I would give zero stars if possible.

    Photos
    Specialty Eyecare - Mask worn below receptionists nose after I told her to cover her nose.

    Mask worn below receptionists nose after I told her to cover her nose.

    Specialty Eyecare - 10 people in the waiting room. No social distancing and no enforcement of social distancing after several patients complained.

    10 people in the waiting room. No social distancing and no enforcement of social distancing after several patients complained.

    Specialty Eyecare

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    Paul C Lee, MD - CCRS LASIK and ICL Center - Dr. Lee becomes one of the few elite ICL surgeon to reach 1000 ICL surgery milestone.

    Paul C Lee, MD - CCRS LASIK and ICL Center

    4.8(104 reviews)
    0.7 miSherman Oaks
    Offers customized solutions
    Established in 2000

    I would like to highly recommend Dr. Lee and his co‑worker Dr. Mania. They went above and beyond in…read moretheir patient care and customer relations. Their professionalism, expertise, and confidence made this experience truly exceptional. This was one of the best decisions I have ever made. As someone who is deaf and was becoming almost blind, this surgery was a necessity -- and Dr. Lee handled everything with absolute precision. In the operating room, he knew exactly what to do, and the procedure was completely painless. The operating room and office are extremely clean, organized, and professional. I am deeply grateful to Dr. Lee and his entire team for their outstanding care. Thank you, Dr. Lee.

    My wife, myself and my sister in-law all recently had RLE surgery with Dr. Lee and we are all…read morecompletely satisfied with our outcomes. Dr. Lee and his entire staff are all top notch professionals. We visited both his Van Nuys and Pasadena locations and they are both beautiful, clean places. I especially loved the Pasadena location because of its outdoor putting green. It's a great way to take away any stress that you may have before your procedure. I would highly recommend Dr. Lee and his entire staff. 5-Stars!!!! *****

    Photos
    Paul C Lee, MD - CCRS LASIK and ICL Center - Congrats to Draymond Green of the Warriors on his successful SMILE with Dr. Lee

    Congrats to Draymond Green of the Warriors on his successful SMILE with Dr. Lee

    Paul C Lee, MD - CCRS LASIK and ICL Center - Greta Garner, the daughter of late James Garner in the Indy 500 pace car following refractive cataract surgery. Congrats!

    Greta Garner, the daughter of late James Garner in the Indy 500 pace car following refractive cataract surgery. Congrats!

    Paul C Lee, MD - CCRS LASIK and ICL Center - Congrats to all our happy patients: Sam of After Party and Ted Lasso, Rushi of Grey's Anatomy, and the social influencers!!!

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    Congrats to all our happy patients: Sam of After Party and Ted Lasso, Rushi of Grey's Anatomy, and the social influencers!!!

    Professional Vision Care Associates - optometrists - Updated September 2026

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