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    Progressive Body Works

    5.0 (1 review)

    Services - Progressive Body Works

    Routine automotive maintenance

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    12 years ago

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    Blue Ridge Automotive - European & Domestic

    Blue Ridge Automotive - European & Domestic

    4.6
    (26 reviews)

    I am glad I found this shop…read more I was having issues with my engine periodically misfiring. I first made the mistake of taking it to a AAA shop where, for $120, they told me nothing was wrong with my engine. A friend told me about Optimum and when I arrive the proprietor got in the car with me for a test drive. He experienced the issue and right away the said he knew what was wrong, and he was correct, I had a defective ignition coil. Now my car runs as great as ever. I also ask for them to do an oil change, but I was informed that my oil still looked good and recommended against it. How many places do you know that will turn down business? My car has a new doctor and it is Optimum Auto Repair.

    Perhaps there are mechanics that take issue with specific cars at the owner's unawares…read more I found that my infotainment system no longer worked properly. I never had that issue until I became a regular customer for services. First, I paid no mind to the phone not connecting right away because eventually, it did. Upon a random visit out of a total of 12 for services, I noticed the issue again in addition to trouble connecting to my playlists until it eventually picked up. I felt they would not owe up to it despite having the obvious of the mechanic. Next visit to the shop, the plugin was practically loosened; a fix that had to be done at the infotainment center who did the install. Case in point: when I come to a mechanic shop, I expect to have the car serviced without tinkering with anything outside of scope. As I said, I know they won't owe up to screwing with my infotainment system which has nothing to do with auto repairs such as alternators, battery installations, fluid checks, etc but I am aware that the issue stemmed from the mechanics there. Lastly, I agree with a lady customer, who sat in the waiting area in tears about pricing concerns for a repeated issue,, who didn't understand the need for a $100+ diagnostic practically every trip or within the same year or quarter of the last. I don't see that as reasonable other than a grab at additional money given this economy. I would suggest that every customer keep a record of every transaction done to support their concerns, mechanical repair costs, etc. There may be the likelihood of haggling once you bring your vehicle in for that repair or a mechanic assigned to your car doing workarounds to stay at cost determined by a diagnostic. Although there may be a good mechanic there; which is a saving grace for the location, there are some who shouldn't be allowed to touch anyone's car. I had to return my vehicle twice on the same issue until the one mechanic who can fix the issue was the one who did. The customer service is fine despite no longer ever seeing Diamond and I think Vanessa, a pretty blonde, at the location. They may had their reasons for leaving. However, the overall mechanic team can be a risky story. I do believe when I find another independent, I may have to resort to going there to spare the risk of something truly going afoul at this one. The mechanic that can actually fix cars may not be the one assigned to mine.

    J&L Auto Service

    J&L Auto Service

    4.1
    (12 reviews)

    I dropped off my vehicle for a diagnostic that I thought would take two or three days and it took 2…read moreto 3 weeks for Javier to tell me that he cannot do the service and $159 charge for the diagnostic to know that he cannot do it. I spent three weeks and $159 to learn that their shop would not be able to service my vehicle. I wish I would have saved my energy.

    This is NOT the shop it once was. And I found out the hard way…read more I have lived in Brookhaven/Chamblee for thirty years and throughout that time I always had my vehicles serviced by Shad and Melissa at J&L. Never a complaint, never questioned the pricing and the work was always done in a timely, professional manner. In December of 2022 I returned for a front end alignment and when dropping off the vehicle I asked where Shad was and was told he was out. Well he was indeed out. He had sold the business to a new crew and I should have figured that out when it took three weeks to get my car back. When I did get my car back, the leather wrapped steering wheel was filthy with grease as was the drivers seat and armrest. And they had managed to burn up three quarters of a tank of fuel leaving my fuel light on when I drove away. Insult to injury they had not even done the alignment. They also managed to not do several hundred more dollars of work that I was charged for. Forget all the positive reviews which are regarding the work done by the wonderful previous owners. This robbing crew needs to be avoided. I can't fathom how some people can be so dishonest.

    Progressive Body Works - autorepair - Updated August 2026

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