I have to update my review to reflect our latest experience, which has much more to do with management than the actual cleaners. 1) The communication with both management and their cleaning teams was horrible. I was an existing customer and they could not provide an accurate bill reflecting my name and address despite multiple attempts. I could go on - but bottom line is that they are extremely disorganized and even disrupted my neighbors due to lack of communication with their team. 2) They charge whatever they want. Despite hiring them last summer for the same service on a bigger apartment, they jacked up the cost of my closeout cleaning over $100 beyond the quote they provided. They did not ask permission first - they did not contact me to notify me it would cost more - they just charged my card. I contacted management to inquire and was given a load of crap about my empty apartment being too dirty after I spent the weekend moving everything out and pre-cleaning it for them! This is plain wrong. I no longer live in the area so there's no risk of me using them again. I would advise that you cannot trust their quotes and their management is a disaster. Would not recommend and WILL NOT use them again. read more

The crew arrived on time. They were a crew of three. I asked for the kitchen, 2.5 bathrooms, and floors on the main floor to be swept and mopped (kitchen, rec room, dining room, and living room). No bedrooms, no basement, no dusting, no surface cleaning, no windows, etc. They took three hours, the refrigerator wasn't touched and the floors weren't touched. I paid $360. A crew of three for three hours should have been able to wipe down the refrigerator and mop the floors. They swept the floors of two of the bathrooms into the hallway instead of using a dustpan. Since they didn't have enough time (again crew of 3 for 3 hours) they neither swept, vacuumed, nor mopped any floors. I thought they could have finished the job in two hours since their only focus was on the kitchen, bathrooms and floors on one level. They did call me to tell me they needed more time, and I said I wouldn't pay more than the $360. So they walked off the job. Very disappointed. read more

great customer service with scheduling and time. very easy to schedule. great cleaning job.

Team did a fantastic job, really happy with how great my home looks and will be having regular services from Progressive. Owner and her team responded quickly to all questions and accommodated my schedule. read more

Progressive Cleaning is fantastic! We heavily rely on them to clean and update our rental property. They always go the extra mile to ensure that our home is ready to welcome someone else! It is clean, fresh, and welcoming all thanks to this team! If you are looking for a reliable group, give them a call! read more

I use their services when moving out of my townhouse a few months ago, they were very quick and extremely efficient for my needs, and the cleanliness past my inspection, which gave me my deposit back. The cleaners did accidentally break the glass microwave plate, but they told me about it upfront and reimbursed me the cost of the plate. I would definitely recommend them to anyone in the area. read more

We've been using Progressive now for 3-4 years. They are reliable, consistent, and do a great job! I also appreciate their willingness to accommodate changes on our end, whether due to renovations or travel, Progressive always works with us to find a day/time that works! read more

I asked for an estimate for a deep clean in October and was called back pretty quickly with a reasonable price. Three ladies came out on time the day of the cleaning and did a phenomenal job! I was so pleased with how well my house was cleaned and how good it smelled from the products used. The ladies were absolutely thorough and if they moved items, they put them back in the same spot. Thrilled with how well they did and asked them back for a routine clean in December before a party. Another excellent job well done! Highly recommend! read more

It's been over a year using Progressive Cleaning and I am still impressed with the customer service from Evelyn in the front office and the team that comes to my house. Always a phone call/email away and always doing the little things when on the job at the house. If you are looking for service give them a call today! read more

First time with Progressive Cleaning and they did not disappoint. Very attentive to the request for deep cleaning and took care of all the nooks and crannies for me. The cleaners went straight to work upon entering and were professional. Several ways to pay the invoice, which I appreciate a choice. The price was consistent with other companies. I would definitely recommend this company and I will use the service again. read more

Excellent crew did a too job. Attentive to detail, efficient and very affordable. Best in the Alexandria area.

I scheduled an appointment for 9am they said traffic might be bad so lets please do 8am, Several days later they decided to reschedule without letting me know for 11am. Offered 7% discount to apologize for their mistake. Thanks for wasting my morning! Highly recommend to avoid, I have used them in the past an this is just unacceptable business. read more

Hired as a first time cleaning at our new 2 story condo. They did a wonderful job and left our home feeling very refreshed! Super efficient, treated everything with respect and definitely covered the "hidden corners" like the baseboards and under furniture. We have a dog that sheds and I've never seen our home with less fur. Felt very comfortable leaving our home in such good hands. read more

Dear Evelyn I am not going to get into a back and forth with you, but I wanted to point out that it is very unprofessional to respond to negative reviews your clients give your company in a way that justifies the mistakes made during the cleaning, instead of taking accountability for what happened. If anything, you should be taking the feedback you get and see what can be improved upon for your future clients. Just so you are aware, your on site supervisor just dropped off the 2 ladies to clean and left and we had to call her back to explain to the ladies what needed to get cleaned due to a language barrier, she then left and we did not see the supervisor come back to our house until lunch time. I had another cleaner come in and they were able to remove the water stains you mentioned with no issues as well. read more

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Evelyn, Jason, and their team did an amazing job on cleaning my house. They paid great attention to detail! I am very particular about my walls and baseboards being cleaned, among several other areas and they caught them all! I have six dogs and you wouldn't even know it after they left! I would highly recommend this team if you need your home cleaned.. they do awesome work! read more

Getting an appointment was quick and easy, cleaners came almost exactly at the start of the window, they busted their ass and had the house done spotless in a few hours. It was a first time deep cleaning and in my opinion the price was fair for the work they did. I just booked my second appointment with them and currently plan on making it a semi-regular thing. read more

I haven't been particularly thrilled with Progressive cleaning. The first time they cleaned my home, I thought they did a good job. I was there, and when I noticed that they were not cleaning the areas I had requested they clean when I e-mailed to set up the service (mainly vaccuming baseboards and my couch cushions) they did after I told them to. I later set up a recurrent cleaning. For some reason, I was charged hourly for my first cleaning, somehow the cleaning for a 1 bed/1 bath was almost $200. During that cleaning, the staff cleaned none of the areas I had requested, and didn't even get the gunk off my stove. My bathroom was covered in hair -- so clearly they never touched it. In fact, they couldn't even figure out where I lived -- although I gave my address and apartment number, so I had a half dozen missed calls from management. The price and service I got were ridiculous. They did come back and fix it, so I figured I'd give this service one more shot, since they promised a lower rate for my next cleaning. However, when I asked them to move my service back a week, they said they would only do so if I paid a 25% higher fee the next time. At that point, I was done. If anyone has recommendations for a more detail oriented cleaning service, please let me know! read more

We've used progressive cleaning twice now. They are prompt, effective and very professional. We're very happy worth the services they provide. Will definitely use them again 10/10 read more

We hadn't had a cleaning service since we moved into our new home and badly needed it. Progressive cleaning provided a deep cleaning service and it was fantastic! Worth every penny. We plan to use them every other week to keep things spotless. Wonderful company and fantastic service! read more

I booked a deep cleaning and I'm really happy with their professionalism and also the excellent quality of the work they did for me. Impressive, and I will definitely be making use of their services again in the future. read more

Wow! I asked for a deep cleaning and they gave me just that! My place is all hardwoods and I know there are places where "dust bunnies" gather and are hard to reach. Progressive moved furniture, got behind and under EVERY piece of furniture, container, My bathrooms sparkle! The baseboards are flawless. There isn't one piece of dirt or dust to be found in the areas that were cleaned! They arrived on time and were timely and thorough with their cleaning (didn't waste time). UPDATE: Started out really great. The last few times, I've had to go back and reclean, dust, etc. I've left doors closed on rooms and come back to find the room having been entered, etc. Also, the last crew/group couldn't understand instructions I attempted to give. I had to physically show them what I meant read more

The team of cleaning ladies who came to our house did a great job with the cleaning. It took them about 2 hours to clean a 1600 sqft 2 bed 2 bath condo. They cleaned the refrigerator as well as the gas stove alongside the balcony and the windows. They listened patiently to our specific requests before starting to clean the home. read more

We have been using Progressive Cleaning for almost 2 years and have been nothing but happy the entire time. After decades of homeownership in many locations, they are by far the best service we have used. Their cleaning is detailed and extremely thorough. Jason and Evelyn are easy to work with and graciously try to work with our last minute requests. The team is friendly and great with our 2 large dogs! I highly recommend them! Once you try them, you will never want a different cleaning service! read more

I have been using their services for months now with no complaints. They are always on time, professional, and adapting. They are more pricy but worth it in my opinion! read more

Working with Evelyn was a breeze. She guided me through every step of the way and made sure I knew exactly what I should expect with the cleaning service. There were tons of option for cleaning in my area so finding one wasn't that hard, rather, making sure to hire someone trustworthy was the tricky part. I scheduled a first time cleaning which included a more thorough rundown of my apartment. The ladies arrived right on time and got straight to work, providing amazing service and finishing my 1BR apartment in just an hour. I was even able to continue to get work done while they cleaned. I highly recommend Evelyn and her team to clean your place. Thanks!! read more

Progressive cleaning provided excellent service. The crew arrived on time and we're efficient. I would highly recommend their services and I'll be a repeat customer. read more

I found this company on Yelp and after reaching out to a few, they were the only one that was able to provide what I was looking for. Communication was easy via email and they accept credit cards which is nice. I was moving into a new apartment and the flooring had just been replaced. Everything looked great but as a result, the unit was pretty dusty. I had them come and do their move in cleaning service which includes cleaning the inside/out of the fridge, inside/out of the stove, all windows, fans, vents, etc. A crew of 3 maids arrived on time and did an excellent job. To get all of the cabinets, one of the girls was standing on the counter to reach all the high points. I also observed one use her bucket to stand on so she could reach all parts of the ceiling fan and vents. While it did cost me a little more than I initially anticipated, it was well worth it. I would recommend them for any move in or move out cleaning, very thorough job. read more

They've cleaned my house a couple of times and I am always amazed at the detail that they go to. I inherited a collection of tea pots I have not touched them since I put them on the shelves they took each one down and dusted it off. They manage to get all of the animal hair off of my sofas. They even clean the lampshades. read more

The Progressive Cleaning ladies did a thorough job. My usually fastidious friend had a recent death and was still deeply grieving; she just let some things go. The ladies were kind and competent. My friend's home is sparkling clean and now she has space and time to think and begin to recover. Thank you Evelyn. GREAT Job! read more

This company has been out to clean our new house twice now and I am extremely impressed at the work their team has done. Not only is it the first service my wife and I have ever used that didn't feel rushed, but in a home of about 4000 sq ft, I can't find any area they didn't address. They even did several tasks I didn't expect of them. My daughter is a typical 10 year old and her room is pretty much a wreck. They picked up everything in her room and left it in better shape and more organized than when we moved in. On top of the thoroughness of their work, their rates are very competitive and we couldn't find any place that could beat them. read more

I have worked with this company for several years and they consistently provide top tier service! They are the best of Northern VA and they're prices are ridiculously reasonable. If there were more than five stars to give in this review I would give them 10! Thanks Progressive Cleaning! read more

Love Progressive Cleaning! Highly recommend them - always very thorough, great communication, and left everything looking so very clean! I am a very happy customer:) read more

From the beginning working with Evelyn was phenomenal. Although I had to keep switching dates and time due to military move she was so accommodating. On 19 July 2018 when the team of four arrived the proceeded to make this rental appear brand new. To the point I hate leaving this beautiful home . For anyone moving in/out or already in their family home trust me call them. For military families that rent you definitely want them so that you clear in one shot. Lessen your moving and daily stress and give them a call. Free your time and your mind. read more

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They did a great job! I'm very happy with the cleaning. As a busy family in these times, having the treat of a clean house is appreciated

The prices are high which would be fine if the work they did reflected the price point. Also, the management is very unprofessional!

I've used Progressive for the last two years, and I recommend them to friends. They always do an excellent job. What made them stand out to us is their flexibility. With both my wife and I working, our schedules can change at the last minute. Progressive has always been reachable and accommodating. read more

I enjoyed having Progressive Cleaning clean my home . It ended up being spotless and makes certain for return of security deposits in apartments . The only thing I will say is that their business practices could use some work. After giving them my card information to go ahead and book the appointment there was confusion on how I was paying . Please do not reach out to someone through voicemail requesting payment through Venmo, Cash app, or Zelle when a card has been placed on file to be charged for services. I did not call back because it definitely made me uncomfortable and borderline felt like harrassment. Their quotes are hit and miss as well where one price is discussed, but then on their services page pricing varies . Work on the business practices and you all will be fine. For future reference after a card is placed on file to be charged do not request customers to Cashapp, Venmo, or Zelle it can seem like you all are paying people ubder the table . Update the owner reached out to me asking me to change my review due to a 4% merchant fee she was trying to offer . So not only are you asking me to not give a honest review, but now are trying to get me to change what actually happened . I'm good FIRST AND LAST ! read more

Well, I finally threw In the towel on cleaning my own place (pun intended), so I thought I'd make goon on that promise to give them a try with my own house. I don't know why I waited as long as I did. The crew arrived on time, not only does the routine floors, light dusting, mirrors, etc., they throughly wipe down all the cabinets, dust all the shelves and contents, and even changed the bedsheets. It was like walking into a hotel room when I got in from work. I could get used to this! And I have. The crew comes routinely, and never fails to impress. I can't tell you what it means to walk into my place after slogging through a harried workday, and have it look fresh and new. Evelyn and her staff are professional, friendly, and flexible. Give them a try. read more

I requested cleaning service several days ago via website and they did not have the common courtesy to respond.

UPDATE (NOV 2017) -- been using this service for a year. On our second,larger, apartment and the crew continues to do a great job. The attention to detail and punctuality remain hallmarks of this company. I have never had any issues. They completely clean our place. Highly recommend them. Excellent service I found on Yelp. Had a first time cleaning and hired the company that night because it was done so well. The crew cleaned EVERYTHING - two br 2 bath apt. We particularly enjoyed the attention to cleaning detail; for example they vacuumed a pattern into the couch, organized the mess in the fridge and leveled the towels. Almost best of all this company has a very responsive (email and phone) owner/manger which I enjoy. I scheduled routine cleaning for the whole year! Highly recommended team. read more