DO NOT RENT HERE. We lived at Prominence for 1 year. During that time, things were okay. They have a super unresponsive maintenance and resident services department, but nothing horrible came up. However, after moving out, they are no charging us for replacing the entire carpet in the apartment. This very costly charge is insane given that there were never any animals living in there and we took good care of the carpet. This company is a slime ball company only out to take your money. read more

I had lived in this apartment complex for nearly four years, and while there was some decent management in the past, the most recent management is extremely terrible, unprofessional, unresponsive and uncaring. I moved out in December 2017, and didn't realize how downhill this complex has gone until reading the other reviews, but I am not at all surprised given my post-move out experience. Prior to my move out, I had a pre-move out inspection, where someone came in to review the apartment's condition. I was told that it was in excellent condition, and they were amazed how clean it was (honestly, I left the apartment cleaner than it was when I first moved in). I was told that there were no damages and the only thing I needed to do was pay for the carpet cleaning, though I could opt to have the complex deduct that from my deposit (which I decided would be best to do). After I moved out, I received charges for carpet cleaning and for carpet replacement based on the life expectancy of the carpet. None of the charges made sense because 1) why would I be charged carpet cleaning if they replaced the carpet? and 2) if the carpet life expectancy ends, isn't that wear and tear - this is not the responsibility of the renter (and this is specifically stated in the rental agreement. Aside from that, I was charged other bogus fees. I called, emailed, sent certified letters to get explanations and to try to resolve this matter, and nearly 9 months later and after multiple attempts on my end to resolve the matter, I was told that I was going to be sent to collections. I have since paid my bill to thwart the threats of creditor claims, but I am now considering filing in small claims court to get my money back. I have read the reviews, and sadly, my experience is not isolated. If I can be of any help to anyone, please make sure to get a written statement of anything you may need to repair during your pre-move inspection, so that they don't turn around and charge you for bogus things. Most importantly, for anyone that is considering renting, I would not recommend it. The general grounds are not well kept, there have been many accidents where people fall because of the uneven paving (I have witnessed several severe falls from neighbors), there are no lights on the main grounds/sidewalks for night walking (this is a liability just waiting to happen), there is dog poop all over the grass and in the kids' playground, the gym equipment and pool are under maintenance for half of year, if you place in a work order it may take several weeks to get anything repaired (I didn't have a working oven for almost a year), and the management just doesn't seem to care about any of it. Not worth your rent...i wish I had moved out sooner. read more

Don't move here unless you want to live next to a bunch of loud, drunk college students! Management will try to tell you they discourage the drunk college kid partiers, but all they want is your name on the dotted line. They do NOT take responsibility for anything. Our neighbors below us party until 2 or 3 in the morning almost every night, and the management doesn't care. We have complained several times and were told to "call the police." What? These punks break all the rules and we have to keep them in check because the management is too chicken to tell them to shut up? Why do we pay rent? Isn't it suppose to be the management's job to police their own tenants? read more

Lipstick on a pig. From the day we moved in, it was one fiasco after another. The place wasn't ready, we had to schedule several appointments with maintenance for the walls to be painted and cosmetic defects everywhere. Our move-in inventory was riddled with things that needed to be fixed. 95% of the time, maintenance stood us up without even calling to reschedule. We eventually gave up on trying to get things fixed and took care of them ourselves. The complex is definitely a smoking complex despite what's advertised. We saw and smelled tons of people smoking. We reported it once and never after that because the complex has a policy that if you are reported for ANY reason two times, you are asked to leave. We didn't want to make our neighbors mad by reporting them (or get anyone evicted) and in turn have them report something/anything on us. Despite all of this, we decided to renew the lease for a few more months since we planned on moving out of state in the spring (why move twice?) but they couldn't get the lease right. Meaning, we wouldn't sign a lease with our names wrong on it, the rent price and lease length were wrong and the mailbox number and garage number were incorrect. In the mean time, our apartment was entered without our permission for a carpet cleaning and the carpet cleaner helped himself to beer and alcohol. TRUE STORY. We had just put a case of beer in the fridge and left to run more errands. Came home and the case was opened and a beer was missing. That was the final straw. We left the apartment in better shape than we got it yet it still took over 45 days to get our deposit back. My husband actually had to contact a VP of the management company to get a response. That VP was polite and helpful. We got the check shortly after the 3rd call to him. Hubby went to deposit check in the bank and it bounced! Apparently with the change in management they were going through some rough times and the check was accidentally written on an old account. After threatening to get an attorney, we had a new check overnighted to us. Deposit squared away. The complex itself is pretty nice, new pool, fitness classes, etc. If the new management company is able to turn around the maintenance staff and office personnel and get a handle on all the smoking and parking infractions, this place could be a nice place to live. read more

After living here a few months, I also waited to post a review after reading what others have written. Let me just say, all the bad reviews are correct. The staff that work in the leasing and resident offices are only out for a paycheck and nothing more. The leasing folks will play the place up so you think your getting a fantastic deal, only to get your money, sign a lease and find out you've moved into hell. Go to resident services and you will get the run around and lots of finger pointing, empty promises to help which will ultimately result in rude and unprofessional behavior when you call them out on it. Just plain lazy and inept. We moved from out of state and looked at the photos online....looked nice. Get here and come take a tour......still looks nice...in the middle of the day during the week. Move in and the very first day, just hours into the move....someone was parked in our "assigned parking space"....couldnt park there. Another person was parked in the fire lane in front of the garage we rented.....couldn't park there.....fortunately we had family helping us move in and were able to get one truckload up to the 3rd floor while we waited for the cars to move. Couple hours later, neighbor downstairs who we introduced ourselves to and said we would try not to make to much noise moving in, came up to complain at 6:00pm that we were making to much noise and waking up their baby on move in day. Two days after that, we come home from grocery shopping to find some college kid had partied too much and threw up all over the ground in front of our apartment door...called office to ask for someone to come hose it down so we didn't have to step over the puke bringing our groceries in and 2 hours later (after it dried up), they came and pressure washed it......all over my door mat!!!!! The walls are paper thin and I can hear the tv with it's surround sound next door every night til 11:00pm in addition to them going up and down the metal stairs. There are no rules about where to smoke, so smokers just walk around in front of the buildings smoking so their smoke drifts in to all the apartments with their balcony doors open. So if your not a smoker, be prepared to have to live with your doors closed as all you'll get is second hand smoke. There is also a lot of noise here because of the "younger crowd" due to it being right next door to the university...so be prepared to get loud motorcycles blasting their engines setting off alarms as they cruise through the roads in the early and late hours, then you got the people that like to play their car radios so everyone within a 3 mile radius has to endure their music too at midnight. How bout the neighbors that are up screaming at some young kids who are talking outside their window, disturbing them. Call the hired security everyone pays for ??? nope....go outside and scream profanity at the top of your lungs so everyone and anyone with kids can enjoy. Want to get screamed at because your neighbor doesn't like that your standing to close to their car as you wait for them to back out? Then this is the place for you. How about the interior? No working light bulbs on the patio or front door lights. It's been 5 months and 4 requests and still no light bulbs. Want a rack in your freezer so you have something to set your food on.....nope...won't get one of those.......even after 4 requests....so you'll just have to be content with stacking all your food in one giant mess because this is luxury living. Dirty windows , bathrooms and microwave....yep, you'll get that also as part of your 'deposit'. Guess its not a cleaning deposit. Light and door fixtures that are mis-matched, oxidized and rusted..... like they threw on whatever junk they could find in here.....you'll get that here too. Like to dodge dog poop on all the walkways every morning, noon and night? Guess it can be called practicing your agility, because this place is full of lazy pet owners that let their dogs poop anywhere and then leave it. They have a park where people can go with dog poop bags provided.....think people use them? Nope. I've heard from other residents that they call it the mine field because there is so much dog poop all over the entire park area. This place is all smoke and mirrors folks. The other reviews are correct, the staff is terrible, parking is terrible (hope you like your car hit by neighbors on a ongoing basis). It wouldn't be so bad if they were honest with how life really is here. I realize it is apartment living, but at some point the management has to step up and get the noise, smoke, maintenance and animal poop under control. My family and I won't be staying here when the lease is up. read more

I moved in here 5 months ago. This complex was great before we got new management. We had full transparency and communication with the previous management through emails which was great because any issues the complex had they would email us (i.e. someone may be getting towed or pool will be out of order) and they had a lot of community activities for us to get together with our neighbors such as cooking lessons and food truck on Tuesdays. The dog park always had doggy bags was well maintained and the mail box area was always lighted. Unfortunately when management took over everything went down hill. The email system was taken out so no communication of what was going on with the complex, no food truck or community activities, dog park always muddy and running out of doggy bags, and mail box is in the dark and the drive way are very dark you can't even see when you go to the dog park. Their excuse about no good lighting in the dog park and mail boxes is that their is an electric issue and an electrician has to come out? Hello??? it has been over two months since they took over and still no light by mailboxes. This is unacceptable. Someone can get hurt because of their negligence. Their answer to no doggy bags was that it was on back order. How can someone who is suppose to be on top of managing a place always run out of doggy bags? The drive way is so dark that it is scary to walk by. I see kids riding their bikes and scooter in the dark drive way and it scares me that someone could get hurt because of their negligence and not caring about the safety of their residence. These apartments are not cheap and you think that that they care about not having such a high turnaround that they would take care of their tenants. They claim it to be a luxury apartments, but how can it if you can't keep the ground of the complex looking good and have great lighting. I have notice that the parking has less vehicles which makes me think that a lot people are not happy and are moving out. It is sad to see how this management does not care about their tenants. one of my neighbors even said that they got their lease renewal and their rent went up $200. Really??? I don't see the justification for having the rent be that high. The apartments are not that luxurious for them to justify the increase. The washer and dryers are so outdated and not all the units have a full size washer and dryer. The dishwasher, refrigeration and stove are outdated as well. How can you say that it is a luxury apartment when the refrigerator in the units don't have a ice maker or water filter. You even have to pay extra for a garage if you want one. Other luxury apartments include their garages in their rent. I can't wait for my lease to go up to move. Stay away from this place unless you like to pay a high lease and have low expectations. read more

Oh Gosh !!! lot to say about this apartments. At first, I was so happy to move into this apartments but after living there for a month I hate it!!!! The first issue that I encounter was with mice in my back patio and I was not able to open my door for that reason. I told management about the problem and they didn't do anything about it. After months of telling them, I had to buy things for the mice and not only did I had one but couple every night. I was really frustrated I wish they would have told me about the issue. The second was the parking lot SUCKS!! there were many occasions that people would park in my spot and the security couldn't do anything about it. So I had to park my car in the guest parking lot. For those people that are moving in please please review their policies. My car got damaged by one of the vendors and they said there are not responsible for any damage that happens to your vehicle. So you're out of LUCK !!!! IF YOUR CAR GETS DAMAGE BY ONE OF THE VENDORS. I can keep on going about the issues but just make sure you look at other places. This place might have all you have but there are more negatives than positives... read more

I signed a three month lease at Prominence based on how beautiful the pool was and that the rent was considerably reasonable for a short term lease. I was shown a model apartment but was told that the tenants were still in my apartment so I couldn't even see the location before renting it. There are a shortage of decent apartments in the San Marcos area so it was pretty much my only option so I decided to take a chance. The apartment already had a few problems when I moved in, but being short term I didn't really have the time or energy to deal with them. My unit overlooked the dumpster and the garbage truck almost hit my vehicle on more than one occasion. My biggest concern was the fact that the pool was under construction for almost the entire time I lived there. I tried to look past that and take advantage of the gym, but only a few of the machines actually worked and it was unbearable in there because the management refused to turn on the AC. Also, the sauna was out of order for the entire time I lived there. The pool opened up a couple of weeks before I moved out but much to my displeasure there were nothing but loud unsupervised children in the pool and hot tub. And to top it all off, you have to be extremely careful where you and your guests park their cars because Prominence is in business with a local towing company and will snatch your car right out of it's spot in a matter of minutes. My advice is to buy a home/townhouse/condo as soon as possible or sign a long term lease at a nicer apartment complex. read more

I was a little hesitant moving here as the reviews seemed to say not so nice things about the staff and the quality of the apartment. However, I actually couldn't be more pleasantly surprised! We came from a property management company (BRE) who doesn't really seem to care about their tenants at all. With Prominence, we were such bugs because we wanted to see our place just to know what we were moving into. They were always really nice to us and informed us that it wasn't their policy to show the apartment early. Which I understand is not their fault and they're just doing their job. When we moved in they couldn't have been more helpful. We were assigned the wrong parking spot because our neighbor apparently needed it as kind of a tandem parking spot to his garage (If I had parked my big ol' SUV in that spot we would have had some serious scrapage) and they called and gave us a spot kinda far away. My husband went down and talked to Liz and she was super apologetic and nice. She gave a spot closer to our townhome. After reading the reviews I was kind of expecting nobody to help us so we kinda went in guns blazing which I feel bad about but they couldn't have been more nice and helpful. While I was in the resident services room I overheard other employees working hard to get maintenance things fixed for other tenants so I feel like we're in good hands here. My husband was the one who did the walkthrough and he said Breeana was SO incredibly nice as well. I've had a bit of time talking with Marta and she was great too. All around I would say I don't really see an issue with the resident services department and I would recommend this place to my friends. As far as the quality of the townhome goes. When my husband did the walkthrough he did notice there were some inconvenient things about it like the light to our closet is on the other side of the door so you have to squeeze in and suck it in in order to turn the light on. Honestly though, you're going to find inconveniences and downsides to every place you live in..even if it's your own house. I would say overall the quality of the house is really nice! We're in the 1550 sq foot townhome and I feel so at home already. The cabinets and countertops are great quality and the rooms are fantastic and huge. Overall we're very happy with this complex. I just feel safe and taken care of. We're having a baby in November and I can't wait to bring him home to this place. read more

Wow - the lady that greeted us was very snotty. When you are looking at options for your daughter going to school right next door you would think they would be a little nicer when you enter the lobby. No co-signers so your lids have to qualify on their own. read more

If I could give it zero stars I would! My husband and I lived here for 18 months. We were coming from the east coast and didn't see the apartment before we moved into it, however we did come out prior and saw other apartments in this complex and liked what we saw. So we decided to go with prominence apartments and we should of gone somewhere else. When we did come out prior to moving in they never told you that your guests have to park all the way down by the security office, they didn't tell us that it was a non smoking apartment complex. My husband nor I smoke but my brother in law helped us drive three cars and a moving truck from the east coast and he does smoke, well we just unloaded the truck and my brother in law had a smoke on OUR patio and Boom we get a note in our door saying that we have our first violation... Um thanks for telling us. Then I was taking our small dog outside and we get another Violation for our dog peeing in a flower box..... It's an apartment complex where the hell else is he suppose to go? Now it's April and our lease is up in June and we wanted to extend for two months, we have never had any issues except those two violations... And we are told that they don't want to allow us to extend for two months! We always paid rent on time or early and they are not going to allow us to extend for two months.... This place is ridiculous! The maintenance team is very good but the management part is ridiculous! I wish we never moved in. They will charge you for every little thing! A parking spot which are very small btw, your garage, your parking sticker, loose that thing and that's 350 buckaroos. Your rent is 1540 but by the time all the extra things are added your paying 2000 that doesn't include electricity and cable. When we moved out we cleaned our apartment very well and when we did the final inspection with the walk through she said we wouldn't be charged for cleaning since we did such a great job cleaning just be charged 65 for cleaning the carpets.... Nope got charged for cleaning the carpets and cleaning wish we would of never moved in!!! GO SOMEWHERE ELSE THUS PLACE IS RIDICULOUS!!! read more

Worst place to live. They nickle and dime you for every expense so your bill is always $100 - $200 more than your rent. The walls are thin and you can here everything. The staff is very rude and it is almost impossible to get them to fix anything. Worst of all they have a habit of replacing perfectly fine carpet when you move out and charging you for it. I received a bill for $1,100 on top of my deposit for a new carpet and other charges. I am having to take them to court to get the move out fee dropped. Would not recommend them to my worst enemy. read more

I just moved out after a 6 month lease was completed. I would give them a half star if I could. Let's start with the management team not paying the $500 referral which was owed to my friend who lived there and referred me. The apartments are very poorly maintained. I had issues with no hot water, no heat, the faucet fell out of the sink, etc. etc. The last straw was when I received the balance of my $2,600 deposit today. The management returned $845 based a list of stuff that was completely ridiculous including charging me to re-carpet. I would not recommend Prominence to anyone. read more

My family and I moved away from prominence about a year ago and due to Military orders we are back. We loved the place. The ambiance of the whole complex is very peaceful. We are very low stress, low maintenance people. I have read the reviews and yes all of the things you read could be true, but what are you renting the place for to be a king or have a place to call home? The pool and amenities are top notch, by far the best pool in any apartment or condo around. As for the staff, if you are a reasonable person they will be reasonable with you, if you are a sniveling crybaby about every little issue, Surprise, people may become abrasive with you! I give this complex a big thumbs up. I loved it before and I am glad to be back. read more

Listen to all other reviews!! They are right!! My fiancé & I applied for an apartment over a month ago & have never received a call back. Despite paying the $28 application fee, having excellent credit & combined monthly income of $10k we were never told if we were approved to lease an apartment of $1,700/mo! After multiple calls & e-mails to corporate & submitting 1year of pay stubs we were told multiple times we had to submit pay stubs!!! Willmark also asked my fiancee's employer to commit perjury and lie that he is a California resident for us to be approved. Which he is currently not. No one ever moves to prominence from out of state? Ridiculous!!!! The leasing office staff & corporate are extremely incompetent, unprofessional and unethical!!!! DO NOT rent here! Turn & run now!! read more

We were supposed to move there a couple of months ago. Since we have a 10-year-old kid, we asked the manager on sight if this complex was safe and if there was any previous problems. We were told that there have never been any problems and it's a safe complex. So, I made one of the biggest mistakes of my life and signed a 1-year lease. A couple of days later, a family medical emergency came up and I had to cancel the lease. This is when the nightmare started in dealing with Prominence Apts and the management company 'Willmark Properties.' It took 3 days for the management on sight to even return my call, and when they did, they referred me to Willmark. I was bounced around 4 different people at Willmark, I left more than 20 messages with no answers. I was finally able to cancel my lease by finding another tenant which I paid money to take over my lease. So, as I was going through this nightmare, I started researching Prominence and Willmark on-line. This is when I found the multiple bad reviews and realized the Gang and Drug problems associated with these companies. I called the Sheriff department myself, and confirmed the drug and gang activities. I'm so glad we never moved into this complex even though it cost me some money. I really do feel bad for people who end up moving there. For 2 weeks, I received the worst treatment a company could treat a customer. So, I'm sorry for people who actually do move there. As a genuine honest advice, do not move into prominence or any other complex managed by Willmark Properties. You will be treated like garbage. They will try to be nice to you before you sign the lease, and will lie to you in order to get your signature. So, don't do it.. Ammar H. read more

We rented a unit with a loft on the third floor. With three kids it was the best unit for our family. We are directly above another tenant below us so yes they will hear noise. The neighbors below were so annoyed with every noise they heard...ie taking a shower, washing machine, doors closing etc at normal times of the day. We would be gone most of the day at work and come home to hear the neighbors below banging on their walls in protest of basically our existence...our 2,000 a month existence to live in our place. Yes we have children and once in awhile we had to remind them to keep it down or be light on their feet. Truthfully they were very respectful about being quiet. Still the neighbors complained...even flagged down my children and yelled at them for being loud just going up and down the stairs. Beyond ridiculous! Its called apartment living...shared living spaces will never be perfect,that is the nature of the beast. So Prominence immediately sides with the complainers and asks us to leave. Its ok however for the idiots below us to bang on their walls on purpose in protests of our noise to simply live like normal people do...walk across their apartment, take a shower etc. My son was sick at 4am and I had to run a bath to help get his fever down...bang bang bang on the walls for running a bath at that hour. Again I pay 2,000 a month....I can take a bath whenever I want!!! Good luck to the next poor souls that move in here... read more

I lived at Prominence Apt. for year and an half and it was the worst rent experience in my life. Everything what they said about the apartment prior to moving in was lie. I had many questions about many things since I have a wife and two little ones(four year old girl and two year old boy) prior to moving in. Don't know where to began with the problems since so many things went wrong. For most, pest problem was the worst of all. Every morning I start the day by with killing trails of ants and that usually take up 10 to 15 minutes EVERYDAY. Supposedly ants come seasonally but not in this place, they are around EVERYDAY!!! Then they were silver fishes and I find least one or two on the wall every day. I know these are just little bugs and didn't think they were big deal until mouses showed up. Throughout our stay in this place we complained many times but the management act very slow and telling us that this is California (since we are from Michigan) and these are problems you have deal with living in California. I ignored many things but the mouse problem was something I couldn't ignore and request to fix the problem. But the management did nothing but setting traps. They caught three mouses in few days and still setting traps. When I knew there is rat hole and asked to find the access and seal the hole which they couldn't do since I have my furniture's. So I request to move into another apartment and they can do what ever they could do to fix the problem or the place. But they said NO! Then I had to threatened to report this to health and safety, BBB, and hiring a lawyer to sue. Then they let us out of the contract two months ahead and acted like they were doing us a favor. Also there were other problems such as college kids partying every night till 4am, kids cursing, fighting, music blasting and vacuuming at 5 in the morning. Calling security for help and they tell you to call cops. Limited parking with very small space where my cars were damaged twice. Dogs droppings every where. Waking up by dog bark middle of the night. Then there is skaters running down the side walks. Trash is over full most of times. If you are planning on moving into this apartment I highly recommend to reconsider. When I think about the time that I stayed in this apartment was like nightmare and so glad that I am not living there. THANK GOD!!! read more

I've been here a month so far, so this will be an evolving review. I am going to agree with some of the reviews stating the rent is steep for what you get from this property. Maintenance is quick to respond and effective at repairing problems I point out. The parking situation for tenants is not too bad, frankly there's so many open spaces if someone takes "your space" you could claim a better one and no one would care. Parking for guests is awful, too few spaces, clustered at the front of the property which means a hike to about 80% of the units. The floor plans are small for the price. Although the gym looks nice only one of the weight machines work, the others are broken. Two out of the three tredmills work, but only for light people and only for so long. The pool is ok, but has many may broken tiles and doesn't get cleaned often enough during the high use season. The pool has been murky for almost 2 weeks now. I haven't tested the sauna. I haven't experienced the classes as they all occur when I'm at work. I've only talked to one customer service rep. He and I are rarely happy to see each other. I have come to the point I talk to the manager directly. There are two other reps but I've just decided I will only talk to the manager if I can help it. Paying rent on there website is easy to manage, no complaints there. I haven't given the theature a whirl, but from my 1st look, It's probably a wonky system to get the hang of initially. read more

Previous resident, i cannot emphasize enough that you should not rent here. During my time there management changed and enacted the following changes to the detriment of the residents: They changed their in unit air filters from the standard high quality air filters approved by AAFA to, cheap cut to fit filters that they rinse the dust off and reuse. They will no longer tow a car parked in your spot until it has been 24 hours and they get management approval. On top of this when going to move out we went to resident services office to ask if we should rent carpet cleaners/get supplies to touch up the walls, which they encouraged to try and potentially get some of our security deposit back. We spent around 150-200 dollars on cleaning supplies for them to completely replace the carpets, completely repaint the unit, and then still had an outstanding 150 dollars owed after they took the entire security deposit. Finally, over the course of the 2 years I resided there my rent increased from around 2200/month to almost 2700/month by move out. Dont believe me? google "prominence apartment class suit" and open the first link: https://www.sandiegouniontribune.com/news/courts/sd-me-willmark-settlement-20180713-story.html This property is terribly managed, is the furthest thing from luxury, and will try to rip you off and refer you to third party call lines at every turn, RENTER BEWARE!!! read more

I would give Zero stars if I could. My fiancé and I lived at prominence apartments in San Marcos ca for close to 2 years. We lived in a two bedroom apartment and I had a coworker who lived in our second room. I have lived in several apartment complexes since I moved away from home and this was by far the worst place I have ever lived. The staff pretends to be friendly to coax young college students in and then completely takes advantage. I had countless maintenance requests that took months and months for them to complete which they finally would after I called their cooperate office on numerous occasions. From the day we moved in our garage door would not roll up. I called that week and it was not fixed for months, I want to say close to three months. I would think there would be laws to help protect renters however I did not Pursue any of my endeavors because it can be costly to hire lawyers which is not easy for a young person. The complex takes advantage of young kids who will also not ask questions or pursue their complaints because it would be too costly and time consuming for a full time college student. And they may think that they actually owe these people the ridiculous amounts that they ask for when you move out. The garage door was only one of the reasons this was the worst place I have ever lived. My roommate who will testify if need be did not have a screen on his window for close to 6 months after we had moved in. And we were very persistent about calling the office on site as well as cooperate for this. It seems minor, however he would have flies and such come in without a screen therefor would have to keep his window shut in the dead of summer. This should be a standard of living law. Why do we pay rent and give security deposits to someone who is doing nothing to fix repairs? I was threatened to be towed time and time again for parking in a spot by our unit. They have extreme insufficient parking for their tenants, and their is no street parking remotely close at all. Our security deposit I believe was over $400 maybe even over $500 and I had to pay an additional $300-$500 when we moved out. They robbed us of close to $1000 because they said our carpet had to be replaced. I complained because they admitted the carpet was over 7 years old and we were at least the third tenants to live on it if not more. I asked why it had not been replaced sooner and why did I have to pay for a carpet replacement for people who lived on it before me. It was ridiculous. The only reason I didn't contact a lawyer is because my available free time isn't what it used to be. I did try to file with the BBB however apparently they do not deal with any housing which was disappointing because these people are nothing short of crooks and need to be exposed to the public for who they really are. They should have to pay for all the excessive money they took from people young, or older. If I had to guess I would say over 40% of the population in this complex attends or attended CSUSM. I'm sure that the complex has an extremely high and fast turnover rate which is exactly what these people would want. More excessive security deposits. I don't have enough time to type what I would like to about the staff at this place. The only thing that I will say is be prepared for condescending A-Holes. From corporate, all the way down to the people who are smiling while you sign their lease. These people lie through their teeth! I did not take my time to type this up because I want money, although it would be nice. The reason I am taking my time to do this is because the public needs to be aware of these people and they need to be held responsible for ripping people off. read more

I've been a resident here since Dec 2013. When we first walked in Kelly in the leasing office greeted us with a friendly smile. She helped us from the beginning until the day we moved in. She's knows her stuff that's for sure. Any questions or concerns we had she knew and if she she didn't know she found out and got back to us right away. Like all places there are ups and downs. Bad parking for guest/ residents. Wish they had a better playground, it's basically just for toddlers and there's no where to sit and watch your kids play. Sidewalks that lead to no where and no crosswalks for such a big apartment complex. Maintenance is awesome! Once you put in a work order they take care of it right away. Marco I believe his name is very helpful. He even tried getting rid of a rattlesnake in front of our place (crazy but helpful). The actual apartment is pretty nice too with marble countertops and everything works great and if it doesn't they fix or replace it. read more

I can only review my personal experience with 1 leasing agent that left out important information. If you plan on applying here make sure to ask about what they call "concessions" and always see the unit before signing the lease. My wife & I inquired about a 2 bedroom apartment and had a quick talk with a agent then agreed to put in a application. We specifically asked before hand what the rental price would be and about all the extra charges like pet rent, utilities, ect. After being approved we wanted to view the unit before signing the lease. They seemed very hesitant and said we would have to sign before viewing, which we would never under any circumstances do. We stopped by days later and met up with a different representative as the previous one was not in. He toured us around and showed a comparable unit, we eventually got the agent to show us a copy of the lease. The difference being that for any type of deals on units they have whats called a concession. They give you an amount of credit that they automatically spread out over the lease duration. This in turn lowers the monthly price for rent for your 1st term. The problem with that was that the next term that amount is basically nonexistent which increased the price by over $200 a month not including the around $100 yearly increase in rent. This should have been something that the first agent should have easily told us about when we first asked for the detailed breakdown, even the agent we had to this said that she was suppose to explain that before hand. Not something we want for trying to live at a place for more than 1 year. Luckily we always try and get all the information in early, otherwise we would not have not had the time to look for another place and be stuck with it. So ask about concessions and always check the unit before signing the lease. read more

The most pleasant experience ever. First let me start off by giving a 10 start for the customer service! I am shocked that this place doesn't have 5 stars! Apartment complex is clean, neighbors are amazing, security is pleasant and helpful, leasing consultants are knowledgeable, nice and very helpful. Its always so quiet here. I am constantly flying back and forth and have ordered stuff online. I came back and it was right by my door!!! Absolutely love this place and when time comes I AM RENEWING my lease!!! read more

We lived in one of the furnished corporate apartments for 4 months because we needed a temporary place to stay. The rent was $2475/month! We did find it strange that they even had corporate apartments down the street from a college but we needed a place to stay. First of all, the tenants are very low class! We felt like we were living in "the hood." It was noisy every night with drunk people yelling and partying. There were cars and several motorcycles that would race through the complex at all hours of the day (especially at 5am). We called security at least once a week to complain about noise. There were two incidents at 4am where there were police, fire trucks and an ambulance right outside our apartment. The first was domestic violence and the second was a fight where a kid was lying on the ground with blood gushing from his head! My husband actually saw someone pull up near our apartment and when he looked down into his car from the window the guy had a gun! In addition to being scared to live there, we had a water heater that was making loud noises every time we took a shower. We called the office at least 10 times and they came out around 6 times and it was never fixed. After we complained numerous times they finally replaced it after 3 months of calling. Did I mention that we were paying $2475/month to live there and dealing with all of this? We were so upset living there that we spoke to several managers at their "corporate" office and they unfortunately were not helpful at all. Like the other reviewer said, they say that they need to defer to "corporate" and will get back to you. We were so upset we called them ourselves! Unfortunately, corporate does not help resolve problems either. To top everything off, they deducted over $200 from our security deposit! They charged us for 2 hours of cleaning (we scrubbed the place for hours before we moved out), an alarm clock that we never even used or touched, $40 for a bed skirt (nothing was wrong with it), painting (we did nothing to ruin the paint), they even charged us $22 to empty trash!! We emptied every ounce of trash before we left. We also had no hot water the day we moved! The parking is horrible too. The parking space we were given was down a hill and very far from our apartment. I had to complain so we could get a space near our apartment. I would see people hiking up hills ever day to their apartments from their parking spaces. If you have a guest you have to call security and the guest has to park at the entrance of the complex. If you do not live near the entrance you have to go pick up your guests and drive them to your apartment! We had lived in several apartments before this in 3 different states and this was by far the worse! This is the first time ever that I did not receive my full deposit back. We are just so upset that we are still dealing with this over a month after we have moved out. We called the corporate office 4 times today to speak to someone about the charges and they have just ignored us. We feel so taken advantage of. Unless you are a young college student that just wants to party all of the time, stay away from this place at all costs! We just want to get our money back and erase this place from our memories! read more

I've lived here for a couple of years. I had a short amount of time to find a place and the outside looked so nice! So, I thought that since it's so expensive you probably have a better class of people living here, WRONG!!! I had a marine couple above me that fought every day and the walls are so thin I could hear every single word! I could even hear when they had sex. Luckily it only lasted about 30 seconds. And the non stop stomping that shook my walls. The guy so was so loud and crazy sounding I was afraid to complain. He seemed like the type to make a confrontation. Besides that, they had two yelping dogs that they would leave on their balcony all day and bark non-stop. They let them pee and poop on the balcony so he was washing it down every weekend and all that would get on my patio! Disgusting. I could see the little park and pool from my apt. and Pam S. is right, kids screaming and running around near your apt. I would go out to my patio and I've found panties, trash and even a wrapped condom! So, I thought maybe if I get another apt. here when my lease is up it could be better. Get away from the crazy couple upstairs and the park area. I moved to a different building away from that area and there is a huge difference with the outside noise. I even got a bigger apt. But, I'm paying more for it. Things were going well untill I got new people above me. They are stompers, and it does work my last nerve. People have no consideration that someone lives below you!! Don't know if the office will do anything but that's my next step. Everything is true about your parking space. There is always someone in my spot. So, you have to call the security to have them move. They really need a better parking system. And guest will have to hike it to your apt. or you can go get them. Anyway, for the money, it's not worth it. I will be going too when my lease is up. read more

Stay Away!!!!!! This place is horrible. All the other negative reviews are dead on. I moved in on October 1, 2011 and I have one year left! Parking is a nightmare. Guest park in the front and I live way up in the back so it's not fun having to shuttle your guest from your place. Everything in the apartment is either broken or just junky. I have had the sink fixed twice, water heater right when I moved in, and garage door twice. We fell in love with the "freebies" but I noticed right after we moved in that we would not be able to use them as they wanted a deposit. I'm just waiting for them to charge me to use the pool! PS I'm planning on getting a lawyer to help me end my lease early without penalty. Just stay away and if you are already locked in, take notes of dates and time they finally fixed things. I am planning on seeing about a class action lawsuit or something big. This place is horrible and ran by the devil. read more

Horrible. Terrible staff as well as terrible maintenance expensive prices everything is low quality..... crowded...... they trying to rip you off when you move out when I moved in the place looks terrible the worst. Don't move in here read more

The blonde girl that was working the front desk was completely rude, did not greet us when we walked in the door and was more concerned with what was going on on her computer screen than possible tenants. Mentioned that the 2 bedrooms there are now 2,400 a month! You have to be kidding me! These people can't even take care of the units they have now. Will not be living here. No thank you! read more

This is the worst apartment complex in the entire World!!!! I have had someone park in my assigned parking spot at least 45 times since I moved in. The security guards will not tow the cars and tell you to park in the visitor parking which is located in front of the complex. At each renewal the cost of the apartment in increased 100 plus. The staff is horrible. There have been three management companies since I moved there and each one blames the previous company. I have been without a washing machine for one month and the staff will not return calls as promised and can not tell me when I will be getting a new washer. The apartments are extremely small and all of fixtures, doors, carpet are made of the cheapest materials available. You must use your phone light in order to check your mail because there are no lights by the mail boxes. Living in my car would be nicer than this crappy apartment. read more

It's somewhat like anarchy. I mean you're moving above a university, so don't expect the parking to be great, your spot can be stolen every night. The on-site staff loves to keep telling you they changed management because they knew it wasn't great before, but it's not at all better from what I see. Called about and not yet taken care of (I get there's a list for maintenance, but it's been 3 months) Oven high-pitched sounds, rusted staircase, falling apart water heater, no parking garage as promised, no fob to actually get in complex. These aren't finer maintenance things, these are actually pressing matters which anyone paying for should have. I'm pretty sure all the good reviews are from years ago or are paid employees making them up, but if you asked if I would let someone I like move here, then no, hell no. My advise, take a little bit more time searching other locations that are at least a little more prestige, or at least have better morals and standards. Good luck. read more

This place charges too much and lets its residents blast music at all times. I have called countless times and had to have security tell them to keep it down so I could sleep. Really? Do you have to ask to get some sleep when you pay this much rent? I have to leave if I want quiet time. This is no way to live and spend my money. I can't wait to get out of here. It's been going on for months, and obviously managagement doesn't care. I wonder if they would care if their rent check went missing. Maybe they would take me seriously then. read more

My husband and I lived here for a year. We choose the place because of the area, nice interior, and pool. We quickly found out this was the worst place we could have picked. First off the garage doors face each other and are on the bottom level. So all day long and all night you hear them open and close. You can hear you neighbors above you, next to you, and across from you. Given the limited amount of parking you will usually run into someone blocking your garage or parking in your space. Security is pretty much pointless, so many times they just let anyone in. When friends would come to visit they would just say they were new tenants rather than waiting for us to call down and give permission to enter. Management is TERRIBLE!! They asked to extent our lease to the end of the month. We decided not to but they are stilling trying to charge us for the entire month. I called corporate to fix it but received the run around for 3 weeks. Just received our move out statement, and they are STILL trying to bill us for the whole month after they told us it was resolved. They like to add HIDDEN FEES!!! At move in they charged us a $175 pet sanitation fee, not sure for what ....I assumed the carpets at move out. Nope just a random fee along with a pet deposit, and they still charged us for carpet cleaning at move out. Corporate said they pro rated incorrectly and they needed us to bring in $96 cashier check, which we did. They took the remaining deposit, cashed the check, kept the sanitation fee, and are still trying to charge us for an entire month. The price to live here is not worth it, you can find a nice apartment with less hassle and hidden fees anywhere else! read more

All I have to say is RUN FOR YOUR LIFE!! do not let this place fool you, looks good on the outside. This place is full of drug users, noisey neighbors, bad management in which you deal with the corp. office for everything. This place is a nightmare, I cant wait until my lease ends in 11 months. read more

Let me put it this way....If you're desperate move in if not stay the farthest away from this dump as possible. We've had to call security over 15 times this month alone. and the sheriff twice. Front office is rude and the overall experience has been horrible. read more

The only reason I am giving this place one star is because the apartments are nice but the staff is NOT! They make it miserable to live here! They have no customer service knowledge and I recently found out they do not have an office manager??? This explains why they never follow through on ANYTHING and why they are rude! I agree with Josh H (see above) on all he said. Recently I asked to be notified if they were going to be doing work on the road outside of my house, as it is the only way out from my garage. Mind you the last time they redid the road I received no notice and was stuck in my garage until the workers moved all their supplies, this of course made me late for work. Needless to say I was stuck in my garage AGAIN and received no notice. I talked to the residence service office and their regional manager asking for a notice before the work started and still nothing. Then after all of that they are upping my rent, what a joke. I don't mind my rent going up a little if I thought what I was paying for was worth it but it is not. Plan on your rent going up $100, at least, every time you renew your lease. Sometimes they will only let you sign up for 6 months at a time so they can up it again. We have always paid rent on time and do not cause any trouble and they show no thanks what so ever. I would NOT recommend this place to my worst enemy. Trust me when I say I have held off on writing about them because I wanted to give them a shot but after 3 years I couldn't keep quiet any more! We are moving. Oh and I have several friends/old neighbors that have horror stories too. read more

For those with short attention spans, just read my pros and cons. For anyone considering living here, I encourage you to read through the entire post. Pros: Nice layouts, small but serviceable gym, decent pool during off-peak hours. Cons: Too many to list but here are some of them. Staff is ineffective, corporate greed runs this place and would rather give warnings and citations than work with their residents, also they are very happy to file legal complaints against residents without proper warning. Unfavorable leasing terms; lengthy contract is unreasonable and unfair to residents. Very pricy. Security is a joke and causes 5 or 6 cars at a time to be backed up while they register guests. Lots of little kids running around in the streets. Pool is an absolute zoo in the summer. You hear the sound of toilet water running down the pipes anytime someone above you flushes which is just downright nasty. This place will nickel and dime you to death and you will not get much in return. Avoid this place like the plague! This place is TERRIBLE! Do NOT live here!! I only gave it one star because it doesn't allow me to give 0. First of all, this place is corporate run and does not empower the staff at all. The corporate office is eager to threaten court action and will charge you for EVERYTHING! Upon moving out, we steam cleaned the carpets, scrubbed down everything including the walls (yes, they require you to do that!), wiped dust from the blinds, bleached the inside of the fridge, and left the place in good condition. The carpet had normal wear and tear, but no stains, and they charged us $400+ dollars to replace even though they would not perform the check-out inspection with us. The check-in inspection was done very quickly and they didn't give us a chance to really go through everything, they just asked us to put in a work order for anything that needed fixing. We asked for simple maintenance like light bulb replacements and a broken towel bar, which they never fixed for us, and even charged us to replace the towel bar after we left! The A/C was broken for two years and they never followed through on fixing that. Next issues are with actually living here, which is not recommended. It is extremely costly to live in these "luxury" apartments. Outrageous. We paid nearly $1900 for a two bedroom, and they tried to increase it each year until we complained. They also make you sign a minimum of a 12 month lease each time and would not honor month-to-month until we had been there for 27 months! The "Guest Services" is a joke, which is to say you are not allowed to enter the gate (even residents) without being waved through by security. They call security Guest Services and all they are good for is getting people out of your reserved parking space, which happens ALL THE TIME. Security is run by an outside company who hires morons to stand in the gate tower and wave you through, not a very high skill level position, and the personnel reflected that. Oh, and the fact that you have to call in and register your guests every single time someone comes over to visit, and they have to park way down at the bottom of the complex, far away from most of the buildings and walk up the hill. This place is crawling with college kids which is to be expected, and outside of some noise on the weekends, they are good tenants. My beef is with the young families who let their kids play in the main road and parking lots instead of the nice grass park. Don't live near the pool unless you want a shriek-fest every weekend and afternoon in summer. Also, dog owners who don't pick up after their animals, who they let p*ss and sh*t in all the bushes. It was so wonderful smelling and avoiding your pets' feces every time I walked towards my apartment door. read more

Absolutely the worst!! Don't let them seduce you with the amenities. The pool is often closed. The hot tub is way too hot to even enjoy. Also, we were evicted because we were unable to pay late fees from the prior month. We gave them the normal rent and they said we owed them $400.00 in late fees from prior month and were unwilling to work with us to make payments. They hit us with $3,500.00 in attorney fees which is a joke as I am an attorney and know what the fees should have been. They also charge $350.00 if you misplace your parking permit. The parking situation is terrible. They tell you about the fancy movie room and club room but forget to tell you that you have tog post $250.00 deposit everytime you want to use it. I understand that the complex is now on fire. KARMA IS A BITCH!! read more

Do not live here! I wouldn't recommend it to anyone. My husband and I lived here for a year and that was a year to long. First let me start by saying that the management absolutely sucks! The office manager Belen Lopez is the rudest person I've ever talked too. Shortly after moving in, on April 12 2013 right after my husband came home from deployment we realized these apartments aren't what we thought and we're told they were going to be. But it wasn't the last straw until November 2013 when we went to take our rent cashiers check and drop it in the drop box (like we did every month, to avoid talking to the office personnel's) and that fell on November 2nd which was a sat. Well on November 6th we received a letter in the door right around 5pm saying we have 3 days to pay our rent or get out. So I ran down to the office as soon as I read it to get it straightened out. When I arrived I was told they were closed and to come back tomorrow (Online the hours said 5:30 but apparently they had just changed them) being that I was given 3 days to deal with this I was not going to leave without talking to the manager. So when she walked out of her office she was as rude as can be and told me she had places to be and couldn't discuses this at this time. Well of course I insisted, she ended up giving me her email and told me to send her a copy of my cashiers check stub and than she'd take care of it, so I did just that. Well a few days go by and I receive another letter in the door saying i need to pay my rent or we will be getting evicted. So we rush down to the office and hash it out with Belen and she tells us sorry but that check stub wasn't enough proof that you paid your rent and went on and on basically calling us liars about not dropping our $1600 rent check in the drop box and maybe someone stuck their hand in the drop box and took your check. Well if your familiar with cashier checks its like cash. It's made out to someone in our case Prominance apartments and them and only them can collect that money. So that being said her theory made no since. So we went to the bank and canceled the check and went through some paper work to be able to re do the check. So when all that was said and done the apartments had the NERVE to charge us $100 late fee for paying our rent late because THEY LOST OUR check. So we fought and fought and finally had to contact the Corporate office to get it waved and turns out everything Belen told is she was sending to corporate to get waved and they just kept on denying it was a lie, corporate never received the paper work from her so we had to fax it ourselves and it finally got dealt with thank goodness. Well Move out day comes and goes and we moved out of state (due to military orders) and we get a bill in the mail saying that we were charged for carpet replacement of $789. Well for months before moving out we noticed everyone's carpet was getting replaced around us. When we moved in the carpet was filthy and it was noted in our folder so why are we being charged for that? Seriously folks save yourself the stress it's one thing after another with these apartments I haven't met one person while living there that enjoyed living there nor had a good experience. DO NOT live here! read more

VERY poor maintenance, VERY poor obedience of rules from their own staff! The maintenance are never on time, or even show up, the maintenance and staff speed like crazy throughout the property, and even though the site says no smoking, they DON'T prohibit it!!! We will NOT be renewing our lease!!! read more