We have lived here for almost 4 years now! We have loved our experience. The maintenance team is…read moreamazing. They do a great job at keeping the grounds clean and they respond very fast to maintenance requests. They always let you know at least a week in advance if they need to enter your apartment which is nice. The leasing office used to host monthly food trucks which I really liked! They stopped because I don't think enough people went but that was nice while it lasted. In our experience the leasing office does take a bit to respond to emails but we have never had any nightmare stories. I would absolutely recommend this apartment and I am very happy we were able to live here.

2 sinks was clogged in my apartament. Omar did a great job. He was fast and even clean after all.read more

I had an issue with an Amazon package that was delivered to the mailroom locker because I never…read morereceived the access code. I called the office, and Ashlynn went above and beyond to help me. He took the time to locate my package and even emailed me the locker code so I could retrieve it right away. I really appreciate his patience, professionalism, and willingness to help. Excellent customer service--thank you, Ashlynn

I've been having ongoing issues with my washer not working properly in my apartment. I've submitted…read moremaintenance requests multiple times, and while the maintenance staff has acknowledged that the washer is not functioning correctly, the requests continue to get closed out by Jorge, the maintenance manager, stating that the washer is working properly when it clearly is not. I've compared my washer to my neighbors' washers and have personally seen that theirs fill with significantly more water than mine. Because of this issue, I've had to spend extra time and money going to the laundromat, which is both frustrating and inconvenient considering that I pay rent for an apartment that includes a washer. I also want to address the lack of customer service from Jorge. His responses often come across dismissive and unprofessional, which makes the situation even more frustrating. However, I do want to give credit to the other maintenance staff members, who have always been respectful, professional, and responsive when attending to our needs. They deserve recognition for the way they treat residents.

I lived here for 3 months and so far it's been a great experience. We've only had one maintenance…read moreissue and it was fixed the same day. The other residents are respectful and friendly from my encounters. There's a lot of kids that live here that like to run around on scooters and e-bikes on the weekends-they can be a little noisy but it doesn't bother me. The property manager, Gigi, has been so helpful and kind with any questions I've asked. Lots of open parking and no sketchy weirdos loitering around. I have never seen the dumpsters overflowing- the trash is collected multiple times a week. I do find a spider in the unit every so often but it's definitely not a pest problem. Never had a package stolen so far! I'm really enjoying this place!

Don't let the appearance of this complex fool you. At first glance, it looks like a quiet and safe…read moreneighborhood, but that has not been my experience at all. During the 10 months I lived here, I had my gas siphoned, a SWAT team break down a neighbor's door during a hostage situation, and another neighboring unit where a drug-addicted couple had frequent violent altercations. The situation became so bad that I had to call the police over a dozen times during my short time living there. The most frustrating part is that management has received complaints about these issues for years. They will tell you they care and that they are addressing the situation, but nothing actually changes. The responses often feel dismissive and unhelpful. What ultimately pushed me to write this review, however, was how my move-out was handled. Although I moved out before my lease ended, I made every effort to leave the apartment in excellent condition. I had the unit professionally cleaned, including the carpets, and had all holes patched and painted. After the pre-move-out inspection, I even provided management with the invoices for these services. Despite this, I was still charged nearly $500 in additional cleaning and painting fees. I was also charged an incorrect $450 rent balance, even though management had previously confirmed that I had paid the remaining rent and utilities owed. Even after explaining this and providing documentation, they still refused to return my full security deposit. Overall, the experience was extremely disappointing. For the price you pay to live here, there are far better and better-managed options in the area. I strongly encourage prospective renters to carefully consider other properties before signing a lease here.

This 5 star review is for the new Maintenance team member Cole. My fiance came home from dropping…read moreme off at work and she was standing by the garage door, clicking the remote waiting for the garage door to close. She was there for a few minutes, struggling and waiting. Cole, who happened to be near her, saw her struggling to get it closed and he offered to fix the remote for her right then and there. I want you all to know that Maintenance at this property is very busy and despite that, Cole went out of his way to fix a remote for my Fiance. Cole is going to be the biggest reason why I will renew my lease here at passage buena vista. I've lived in several communities and I want you all to know that residents here should feel very lucky to have him in our community. This part of my review I direct to Cole's bosses. You make sure you pay him and reward him well. Take very good care of Cole and you make sure he is happy to work here, because if he leaves we're leaving. Everyone on your team needs to take notes of his customer service and learn from him, he is the best you have.

We moved here in April even though some of the comments had me worried. Let me tell you, I'm so…read moreglad we did. While there is no onsite leasing (read, I can go get packages in my pjs without being stared at!), Francisco, our porter and Jose, our maintenance man, keep this place running so smoothly and cleanly it's fantastic. I've NEVER waited more than a half day for maintenance, our grounds are clean and quiet, and our amenities ACTUALLY work. I'm so glad we found this gem of a place and I can say with confidence that I won't be moving until I can afford to buy property. THANK YOU JOSE AND FRANCISCO!!!

I'll start from the beginning! Late December in 2019, my…read moreboyfriend and I were looking for our first apartment together, and we found Creekwood Villas by chance. We decided to drop by and immediately felt safe when we saw another young couple moving in, and a couple of children playing in the lawn areas of the complex. The assistant manager at the time was very friendly and showed us the apartment that was ready to move into, ready as is. New crown moulding, and cleaned carpet. We fell in love and got everything ready with the application and fees the next day. Moving day came in January, and the winter was pretty chilly for me since it was a single-pane window at the time (my boyfriend slept like a baby though. He likes the cold lol). 6 months later, and I'm still in love with this place. It's getting hotter, but shading the patio and managing air flow is helping since summer is coming and we don't have AC. I see other apartment have AC units in the window, so it's definitely an option if someone needs the temperature regulation. Management is always on top of notifying residents on changes via email and sometimes paper notices, in case there's issues that need immediate attention, like the recent double-pane window installations. Laundry room was recently upgraded to industry-power MAYTAG machines, and residents have been fairly good about keeping their distances due to Covid-19. Maintenance teams are always seen, always friendly. There's weekly, if not monthly, landscaping and/or maintenance to the amenities to keep the place looking fresh. Every apartment comes with 2 parking permits to park in the immediate parking area surrounding the apartments (no extra fee for the covered parking first come first serve), and then there's additional visitor parking marked on the east side and on the road. If you're looking for a completely quiet neighborhood, this ain't it. There's families everywhere with children playing every weekend, along with families and people in general holding family/friend gatherings, BBQs, parties, etc. at least once a month. Nothing unreasonable, but definitely not COMPLETE silence if someone is looking for that in a complex. There is loud revving sometimes in the wee hours of the night, most likely from racers on Oceanside Blvd, but doesn't really bother me since I'm usually asleep at that time. Only hear it when I'm up getting water or taking a whizz. Fireworks will also go off sometimes in the complex next door lol! It's pretty lively here, all things considered. A safe, family friendly neighborhood! The ducks and ducklings in the creek, ambient birds in the morning, the bridge strolls to my car, are the absolute sprinkles on top of everything. This place really set a standard for other apartment complexes in the area. Worth every penny for location, management, and ambience. :)

This apartment complex has a lot of potential and, in many ways, is a beautiful place to live. The…read moreproperty itself is quaint, quiet, and tranquil, and the atmosphere is generally peaceful. The grounds are well kept, and it could truly be a wonderful living experience. Unfortunately, the management office (Monica) significantly detracts from that experience. Monica present with a significant lack of customer service skills. She is inconsistent with whom she enforces the terms of the leasing contract and she herself does not abide by them. Interactions with office staff have often felt rude, dismissive, petty, and unnecessarily condescending. Rather than feeling supported as a resident, I've frequently felt talked down to and ignored when trying to address concerns professionally. The most frustrating part is the apparent lack of any clear avenue for resolution or accountability beyond the onsite office. Attempts to escalate concerns or request assistance through a higher level of management have not been productive. It's disappointing because the property itself deserves much better management and resident relations than what is currently being provided.

I have been a resident here for over seven years, and the quality of service provided to residents…read morehas consistently been excellent. In particular, Gerardo--who has been working here since before we moved in--has always demonstrated a high level of professionalism, dedication, and willingness to assist whenever needed. Additionally, Evelynn is always prompt in arranging and ordering any items we require. Bruno M and Angus are also highly dependable, hardworking, and committed to their responsibilities. Together, they consistently create a welcoming, safe, and comfortable living environment for residents My husband and i are very happy! feeling safe comfortable in this community, and we sincerely appreciate the individuals mentioned above for all of this. In addition, there is a truly difficult issue that has remained unresolved for many years, and this issue stems from some of the residents living in this building. There is one very unpleasant and unhygienic issue here. Some residents do not clean up after their dogs, especially in the dog park, which is heavily littered with dog waste. Every time we bring our dog here, we have to clean up at least 7-10 piles of feces to prevent our dog from stepping in it and bringing it home, even though I always clean their paws after going outside. This situation has made me no longer want to visit the dog park, as it is dirty and foul-smelling, and most importantly, I constantly have to clean up after others. This dog park is no longer a place for dogs to run and play, but has instead become a dumping ground for dog waste. I hope the building owner can take steps to ensure that residents take responsibility for cleaning up after their dogs, so the dog park can remain clean and enjoyable. This park was an important reason why we decided to move here eight years ago. However, since moving in, I have often found myself cleaning up dog waste left by other people, both on the lawn in front of our home and in the dog park. This is the only issue that makes me uncomfortable. Aside from this issue, everything else has been wonderful! the area is always kept very clean thanks to the regular cleaning and maintenance. Ivy

Evelyn, the leasing consultant I worked with, made the signing process very easy and I am very…read moregrateful for her! Everything has been great so far, the move in process as straightforward and smooth as I moved from out of the county. The community is clean, the neighbors are friendly, and most importantly, I feel safe.

I would highly recommend finding another apartment complex. Very poor management, didn't help with…read moreany of the issues we had. The place is infested with bed bugs. Cars get broken into in the parking lot all the time. Only thing nice about this place is the view. Do not be fooled!

Copper Hill Apartments I consider to be one of the better complexes I've lived in spite of the…read morewindow dressing as well as the doors/sliding door clearly needing attention due to lack of energy efficiency and last it wouldn't hurt to replace the Central Air Units. What makes this apartment complex better is the newly appointed Manager nearly 2yrs on board Elisa Chaves always willing to go the extra mile to please her tenants. I can't think of anything she has promised that didn't happen exactly the way she explained. As most renter's you will experience problems within your dwelling, I can honestly say in my past Rental history workorders can go on deaf ears more times than I care to explain I find myself setting up a 2nd sometimes a 3rd workorder before the problem is addressed. With Elisa you will notice a response almost immediately, if not within hours of presenting for sure the next day. She is the best manager experience I've ever lived under wish I could take her with me if and when I'm ready for relocate. Never have I had a manager take the time to call and give me updates if the schedule she promises doesn't go as planned. She is selfless and one of the best people persons you will ever meet in the Complex Management Business hands down, Guaranteed!

If I didn't have to leave I'd stay here forever. I've stayed here for several years and Tony and…read morehis team have always been incredibly responsive to any issues that I and the apartment have. Both the interior and the exterior are lovely with constant improvements and attention to detail. The surrounding area and community are nice with friendly neighbors and pets. Overall I can't praise Tony and his team enough as they made myself and my family's experience in Oceanside enjoyable.

This place is quiet and it is affordable. The landscaping is nice and the staff are very friendly…read more That being said, I guess you get what you pay for. This place is very very old and run down. They don't upgrade or fix anything, they just paint over things. It's very run down, especially the pool and laundry area. The pool has blue tiles that have turned black and there are chips and cracks in the concrete all along the pool. The inside of the pool also has black stains and cracks. It's a sore sight. The washers and dryers either stain your clothes, don't work, or someone steals from you. They've been raising our rent $50 every year for the past several years. I'm not sure where the increases in rent are going other than contributing to the owners Tesla.