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    Pronto Cafe

    2.7 (107 reviews)
    Closed • 10:00 am - 9:00 pm

    Pronto Cafe Photos

    Business Info

    PRONTO CAFE ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for kids
    Outdoor seating

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    Recommended Reviews - Pronto Cafe

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    04/26/25
    Jasmine A.

    Stopped by on Saturday, 04/26/25. I ordered the following: - 2 scoops, single cup (one cappuccino chip and one green tea) = $5.85 TAX = $0.61 TOTAL = $6.46 The staff member charged me $5.85 (single scoop) instead of $7.85 (double scoop). A double scoop is good for 2 people. Staff provided a huge generous portion - very affordable and the flavors were immaculate! Located at the Citadel Outlets.

    Bad customer service employee
    Rodrigo A.

    Date of visit: Monday, November 24, 2025 - around 6:40 PM Location: Pronto Cafe - Citadel Outlets I am writing this review to highlight a deeply disappointing customer service experience I had during my visit today. I arrived at Pronto Cafe around 6:40 PM to purchase two milkshakes. Everything was fine until after I paid. After completing my order, I politely asked the young employee who assisted me--a medium-height Latino male wearing glasses--for two straws. He told me they had run out. I then asked why he didn't inform me before preparing and charging me for milkshakes that obviously require straws. Instead of offering a solution or an apology, he responded rudely and said, "If you want, I can just give you your money back." As he turned around, I clearly heard him tell one of his coworkers, "Where does he want me to get straws from, from my a?"** This was extremely disrespectful and unprofessional. I told him I heard the comment and that it was unnecessary, but he simply replied that if I didn't like it, I could write a complaint. This behavior is unacceptable, especially in a business that depends on customer service. I hope management takes this seriously and addresses the employee's attitude. No customer should be treated with disrespect or sarcasm for simply asking for something as basic as a straw. I genuinely enjoy visiting the Citadel Outlets, but this experience left a very negative impression of this location. I hope the company takes immediate action to ensure better training and professionalism from their staff.

    Sad sandwich
    Robyn J.

    If you're looking for a real-life reenactment of Alanis Morissette's "Ironic" -- but with less melody and more disappointment -- this is your spot. Ordered a chicken club. Got... something else entirely. Ordered a hot mocha they forgot it completely when I asked for it they proudly handed me an iced one. Since this had already take 20 minutes, I decided I valued my freedom more than food. If "pronto" is in the name, maybe it's an inside joke? 0/10, and that's being generous.

    Erica T.

    Nice flavor on the coffee and good customer service. Small shop with a good variety of drinks, pastries and ice cream. Clean

    Asada bean cheese burrito
    Kevin C.

    Ordered a few al pastor tacos and an asada burrito. Decent spot to get some food while shopping at this huge outlet. The tacos were pretty packed but also quite greasy, much of the grease leaked through the paper trays and several napkins underneath. The burrito was filling, lots of bean and cheese inside and an ok amount of asada. The food truck is parked near the Gap store and has a steady amount of foot traffic lining up for a bite. Service was friendly and they were all nice to interact with. Hard to describe the ambiance because it was right out in the open but fortunate there is shade and standing tables to eat next to. On cold windy days, this is not a good spot. Good for warm days.

    Maricel P.

    This review is strictly for the mango ice cream and nothing else. We were "back to school shopping" for my youngest and while using the restroom I was waiting at some benches and this place was right by the restroom and right in front of the benches. The weather was pretty hot over 80° that day, but still better than over 100° in Bakersfield... we were hot from walking around and shopping so after we used the restrooms, I asked my son if he wanted ice cream. The line was a little long, but he came back w 2 cones of mango ice cream here. Mango is actually one of my favorite ice cream flavors, so I was excited to try it. When I took the first lick, I was super impressed. The flavor is light and not overly sweet and the texture was soft and fluffy. I was kind of surprised how good this ice cream was. I'm not from the area, but if you're around or if you're a local and have never tried their mango ice cream then you're missing out. They have another location near the parking and my son said it's the same place so I'm sure they have the same flavors. The ice cream was so good, that I would definitely get it again if I was shopping here. I know they have other items like sandwiches and drinks, but I didn't get a chance to try their other things.

    Strawberry cheesecake was really good.
    Valerie B.

    Yummynessin a cone. Surprising for the cost of the ice-cream in cones, serving size was good and not little. Will come cack again

    Large Carmel Frappuccino
    Freddy N.

    Stephanie and Marlene were super awesome and I ordered the Coffee Cake and Carmel Frap! Delicious Recommend this beautiful cafe!!

    Worst ice cream! They just put colors in their ice cream. I ordered pistachio and strawberry and the ice cream does not even taste pistachio or strawberry. It was all color and taste very bad. When I complained Stephanie ( not even sure if she told her real name) said no this is pistachio and we don't add any colors. Health department should get involve cause they are just giving fake ice creams to people and get money. I wish I could give zero star. Zero customer service and very rude workers.

    Unicorn macaroon

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    7 years ago

    Terrible! Poor customer service! Pricey for the quality of their products. Take your money elsewhere

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    8 years ago

    Amazing ice cream. Very flavorful and large quantity. Huge fan in the rocky road. They have flavors for different taste. Not too pricy.

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    7 years ago

    I would like let you know that they're not kind and they have an attitude to customers. I'll recommend you dont go there.

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    Page 2 of 3

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    Pana's Cafe

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    1.0 mi
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    I've been to another location of this coffee shop, but this was my first time at this one and the…read moreshop Is really cute. It's located in more of an industrial area, tucked into a little shopping plaza, so I honestly wasn't expecting much from the location. But once you walk inside, the coffee shop itself is really cute, big, and spacious. There's also plenty of parking, since it's in a shopping plaza. They have so many different coffee flavors and seasonal drinks, and everything is presented so cute. You can customize designs on your cold foam drinks, The cold brew drinks were really good. I order the pumpkin cold brew, my friend had the cookie butter latte, and my other friend ordered the house special. All the drinks were very good and I would definitely stop by again if I'm in the area.

    First time visitor WiFi available…read moreMain indoor dining Open parking Coffee milk juice tea Multiple types of croissants (ham cheese, bacon, guava, almond, plain) Coffee art available - select style appear additional charge It got busy quick! Ordering and there was already 5 others behind me Appear quick friendly and efficient - one taking orders and one making the drinks Order the Pana and horchata - signature drink Very tasty - can be made hot or cold Not overly sweet Description matches flavor profile Cute interior for studying and hanging out. Family friendly too. Would return to try more. $25 for all 4 items ordered.

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    3.8(101 reviews)
    2.5 mi

    I usually only buy matcha in K-Town because it is the only place where I have consistently found…read morehigh-quality matcha. However, I decided to give this café a try because East LA cafés are rare, and I wanted to support this particular business. I ordered a matcha, a coffee for my sister, and a few baked goods. Unfortunately, the experience was disappointing. The matcha was poor quality, the coffee was mediocre, and the baked goods tasted like items from Ralphs or Costco. They seemed almost stale, were clearly not baked in-house, and lacked everything you'd expect from a baked item from a café. What was especially frustrating was that the matcha et al. is priced as if it were ceremonial grade, despite the quality being far below that standard. The bakery items are prepackaged products arranged to fit the café's aesthetic rather than freshly made offerings. The space itself is cute, and the woman who helped us was very kind. However, the quality of the food and drinks simply does not justify the prices. I really wanted to like this place and support a local East LA café, but the overall experience fell FAR short of expectations.

    I love this place so so so much!! I got a banana matcha and my friend got a strawberry matcha, both…read more10 out of 10. The employees were really nice and patient with me ordering when i was picking my bakery. I got a chocolate croissant and chocolate donut. Really good definitely should try. The ambiance, I love it so much. Outside of the restaurant was very clean loved the white flowers next to the chairs and tables. Inside it shocked me. It was so beautiful. I loved how they organized and the pink wall stand out to me!

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    4.9(191 reviews)
    4.1 mi•Boyle Heights
    •$

    Acurrúcame Café is an absolute hidden gem in Boyle Heights. As a Mexican-owned coffee shop, they…read moretruly embody their mission of making every visitor feel welcomed and valued. I visited specifically for the Mazapán Latte ($6.15), and it did not disappoint. Reyes, whom I assume is the owner, provided excellent service; he explained that the drink is meant to be enjoyed in stages--starting with two sips before stirring to balance the flavors. Getting those little pieces of marzipan in every sip was a unique and delicious experience. What truly stood out, however, was the hospitality. While I was taking photos of the mural, Reyes kindly surprised me with a complimentary Chai Latte, as it was the last day they were serving it. It was incredibly thoughtful, and the drink was fantastic. It's clear that they truly care about their community, offering high-quality, affordable coffee in a warm, inviting space. The positive vibes extend to the other customers as well. While I was photographing the decor, a fellow customer kindly offered to share her table so I could access an outlet. It's rare to find a place where both the staff and the patrons are so genuinely kind. If you're looking for great coffee and a welcoming atmosphere, do yourself a favor and support Acurrúcame Café. It's a 10/5 experience!

    Truly the best coffee in the area!!!!…read more The service here is so sweet, the owners are the sweetest & really make everyone feel so welcomed. The community absolutely loves them! Their drinks are all delicious and they create flavors I do not see at other coffee shops, very original! I will say it's not the best as a workspace. Although they do have outlets, they only have 3 tables and since it's a small shop it is pretty loud but as a grab and go or a quick chat, Acurrúcame is truly great!

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    Acurrúcame Café - Blessing from Virgin de Guadalupe. Gracias! Buen dia.

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    Blessing from Virgin de Guadalupe. Gracias! Buen dia.

    Pronto Cafe - cafes - Updated September 2026

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