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    Pronto Cafe

    2.7 (107 reviews)
    Open • 10:00 am - 9:00 pm

    Pronto Cafe Photos

    Business Info

    PRONTO CAFE ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for kids
    Outdoor seating

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    Recommended Reviews - Pronto Cafe

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    04/26/25
    Jasmine A.

    Stopped by on Saturday, 04/26/25. I ordered the following: - 2 scoops, single cup (one cappuccino chip and one green tea) = $5.85 TAX = $0.61 TOTAL = $6.46 The staff member charged me $5.85 (single scoop) instead of $7.85 (double scoop). A double scoop is good for 2 people. Staff provided a huge generous portion - very affordable and the flavors were immaculate! Located at the Citadel Outlets.

    Bad customer service employee
    Rodrigo A.

    Date of visit: Monday, November 24, 2025 - around 6:40 PM Location: Pronto Cafe - Citadel Outlets I am writing this review to highlight a deeply disappointing customer service experience I had during my visit today. I arrived at Pronto Cafe around 6:40 PM to purchase two milkshakes. Everything was fine until after I paid. After completing my order, I politely asked the young employee who assisted me--a medium-height Latino male wearing glasses--for two straws. He told me they had run out. I then asked why he didn't inform me before preparing and charging me for milkshakes that obviously require straws. Instead of offering a solution or an apology, he responded rudely and said, "If you want, I can just give you your money back." As he turned around, I clearly heard him tell one of his coworkers, "Where does he want me to get straws from, from my a?"** This was extremely disrespectful and unprofessional. I told him I heard the comment and that it was unnecessary, but he simply replied that if I didn't like it, I could write a complaint. This behavior is unacceptable, especially in a business that depends on customer service. I hope management takes this seriously and addresses the employee's attitude. No customer should be treated with disrespect or sarcasm for simply asking for something as basic as a straw. I genuinely enjoy visiting the Citadel Outlets, but this experience left a very negative impression of this location. I hope the company takes immediate action to ensure better training and professionalism from their staff.

    Sad sandwich
    Robyn J.

    If you're looking for a real-life reenactment of Alanis Morissette's "Ironic" -- but with less melody and more disappointment -- this is your spot. Ordered a chicken club. Got... something else entirely. Ordered a hot mocha they forgot it completely when I asked for it they proudly handed me an iced one. Since this had already take 20 minutes, I decided I valued my freedom more than food. If "pronto" is in the name, maybe it's an inside joke? 0/10, and that's being generous.

    Erica T.

    Nice flavor on the coffee and good customer service. Small shop with a good variety of drinks, pastries and ice cream. Clean

    Asada bean cheese burrito
    Kevin C.

    Ordered a few al pastor tacos and an asada burrito. Decent spot to get some food while shopping at this huge outlet. The tacos were pretty packed but also quite greasy, much of the grease leaked through the paper trays and several napkins underneath. The burrito was filling, lots of bean and cheese inside and an ok amount of asada. The food truck is parked near the Gap store and has a steady amount of foot traffic lining up for a bite. Service was friendly and they were all nice to interact with. Hard to describe the ambiance because it was right out in the open but fortunate there is shade and standing tables to eat next to. On cold windy days, this is not a good spot. Good for warm days.

    Maricel P.

    This review is strictly for the mango ice cream and nothing else. We were "back to school shopping" for my youngest and while using the restroom I was waiting at some benches and this place was right by the restroom and right in front of the benches. The weather was pretty hot over 80° that day, but still better than over 100° in Bakersfield... we were hot from walking around and shopping so after we used the restrooms, I asked my son if he wanted ice cream. The line was a little long, but he came back w 2 cones of mango ice cream here. Mango is actually one of my favorite ice cream flavors, so I was excited to try it. When I took the first lick, I was super impressed. The flavor is light and not overly sweet and the texture was soft and fluffy. I was kind of surprised how good this ice cream was. I'm not from the area, but if you're around or if you're a local and have never tried their mango ice cream then you're missing out. They have another location near the parking and my son said it's the same place so I'm sure they have the same flavors. The ice cream was so good, that I would definitely get it again if I was shopping here. I know they have other items like sandwiches and drinks, but I didn't get a chance to try their other things.

    Strawberry cheesecake was really good.
    Valerie B.

    Yummynessin a cone. Surprising for the cost of the ice-cream in cones, serving size was good and not little. Will come cack again

    Large Carmel Frappuccino
    Freddy N.

    Stephanie and Marlene were super awesome and I ordered the Coffee Cake and Carmel Frap! Delicious Recommend this beautiful cafe!!

    Worst ice cream! They just put colors in their ice cream. I ordered pistachio and strawberry and the ice cream does not even taste pistachio or strawberry. It was all color and taste very bad. When I complained Stephanie ( not even sure if she told her real name) said no this is pistachio and we don't add any colors. Health department should get involve cause they are just giving fake ice creams to people and get money. I wish I could give zero star. Zero customer service and very rude workers.

    Unicorn macaroon

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    12 years ago

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    7 years ago

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    11 years ago

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    11 years ago

    Nice little coffee spot. They have ice cream and pastries. But the coffee was actually pretty good. Much better coffee that Starbucks.

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    10 years ago

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    13 years ago

    Yummy ice cream!! Green tea, Strawberry, Mango, Coffee...so good! Standard GIANT scoop like $3 only!

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    12 years ago

    Good sandwich but staff working don't understand they are working in the hospitality business. Curt and rude. Will never go there again

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    11 years ago

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    10 years ago

    Employees are really rude especially the female staff. Customer service really sucks.

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    14 years ago

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    Page 3 of 3

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    Matcha Cafe Maiko - Maiko Special with Matcha + Ube

    Matcha Cafe Maiko

    4.2(136 reviews)
    4.4 mi
    •$$

    What I got: Matcha Shaved Ice…read more MAIKO Special with Ube and Matcha Hojicha Latte Float I love this place! The matcha is legit good! It's strong and definitely not too sweet! Their products are imported from Uji Japan! You can definitely taste it, it's not your typical LA Matcha place that's too water down and bland. This is definitely legit matcha! My go to is the matcha shaved ice and Maiko special with UBE and matcha combo is sooo sooo good! I tried the Hojicha Matcha Latte Float OMG!!! to die for! I love Hojicha with matcha ice cream the Best! The hojicha by itself is strong and I love it! Definitely bang for your back the portion is really huge and good for sharing. The location is cute, simple and has seating options. It's inside the plaza so there's free parking. The service is fast and friendly, they do get pretty busy and I love how the quality of the matcha/ teas stays the same. I've been to their Rowland heights location. Glad I found out that they also have 626 location in Monterey park! This is definitely my go to matcha place.

    Cute dessert spot that opened up in the heart of Monterey Park! I've been to their Rowland/COI…read morelocation before and loved it, so I'm glad to know there's one that opened up near me! There's plenty of seating inside, and I also saw some people getting work done, so it seems like a nice place to hang at. Service was also really friendly and fast. I got the matcha shaved ice, and it was such a big portion. Definitely perfect for 2-3 people depending on how hungry you are. The matcha was really good, and I loved the ice cream flavors, especially the ube and matcha. Would definitely come back, since it is so much closer to me!

    Photos
    Matcha Cafe Maiko - Ube Matcha Maiko Special

    Ube Matcha Maiko Special

    Matcha Cafe Maiko - Matcha Cream

    Matcha Cream

    Matcha Cafe Maiko - Matcha Maiko Special

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    Matcha Maiko Special

    Salt & Straw - Chocolate ooey gooey brownie over death by chocolate cake (January 2026 monthly flavor)

    Salt & Straw

    4.6(1.4k reviews)
    5.5 mi•Arts District, Downtown
    •$$

    Honestly my favorite Salt & Straw location! Lots of space and GREAT AC haha…read more Mekhi was so delightful and really helped me find a good flavor, the Apple Cider Donuts, because I usually just get the double fold vanilla. The rest of the staff was super nice as well.

    My friends and I visited this location for dessert after lunch. This Salt and Straw location is a…read morelittle more spacious than some of the other locations I've been to like Brentwood, Studio City, Newport Beach, and WeHo. There's even a bathroom in there for customers -- brilliant !! The variety of flavors is pretty standard, but they provide their monthly specials and some last chance ice cream flavors. I got the Daisy Chains limited edition flavor, as well as the apple cider donuts flavor from the September apple series. They both complemented each other fabulously since the Daisy Chains flavor has pink frosting and sugar cookies in a vanilla base, whereas the apple cider donuts flavor has a lot of cinnamon and some caramel adorned inside. I also have routinely skipped out on their waffle cones -- a crime because they taste superb and smell even better. It holds a surprisingly generous amount of ice cream and doesn't melt so long as you stay inside or are not in hot weather.

    Photos
    Salt & Straw - Chocolate ooey gooey brownie over death by chocolate cake (January 2026 monthly flavor.

    Chocolate ooey gooey brownie over death by chocolate cake (January 2026 monthly flavor.

    Salt & Straw - Top scoop had chocolate cake mixed in.

    Top scoop had chocolate cake mixed in.

    Salt & Straw - September '25:  Apple cider donut, cinnamon vanilla caramel. Vanilla apple tart, apple cider vinegar spiked custard ice

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    September '25: Apple cider donut, cinnamon vanilla caramel. Vanilla apple tart, apple cider vinegar spiked custard ice

    Tutti Frutti

    Tutti Frutti

    2.7(61 reviews)
    0.1 mi
    •$

    That day September 3rd, when my friend was visiting from Tampa Florida and we were at the Citadel…read moreOutlet, we have noticed that they had Tutti Frutti inside the mall. Since they don't have one over there and we barely have one here in LA; before Panda Express, we had a sweet tooth and we both walked into this clean, place. Has indoor and outside seating along with nice decor inside the creamery. She got a cup of Vanilla frozen yogurt with lots of toppings, and I got the same, but plain in a cone. I don't like toppings on my ice cream or frozen yogurt. To me, it kills the actual taste and texture. We both got a great customer service by their employees and had our sweetness outside. It was very refreshing on a nice, sunny day! Prices for both fro-yo's were affordable considering the nice portions. If I happen to be in this area again, I will definitely stop by. They have variety of toppings, along with ice cream and fro-yo's. Clean dispensers, restroom and parking is shared with the rest of the shops and restaurants at Citadel.

    This small fro-yo store was located near the food court in Citadel outlets. They had about 7…read moreflavors available. But the toppings area had lots of choices between fruits, nuts and chocolates. The store also sold drinks, candies and snacks. My daughter got the vanilla, cookies and cream, and chocolate flavors from the dispensers. The yogurt had good texture, wasn't watery. The toppings were fresh. I liked that a staff member was putting the toppings in the cups, instead of customer putting their hands. The checkout was quick. Price was good. We paid around $7 for cup filled with three flavors and two different toppings. Staff members were friendly.

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    Tutti Frutti
    Tutti Frutti
    Tutti Frutti

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    Handel's Homemade Ice Cream - Downey - Peach Key lime pie Meri's Joy Black raspberry chuck PB parfait

    Handel's Homemade Ice Cream - Downey

    4.1(210 reviews)
    5.9 mi
    •$$

    I'm a regular at Handel's. I was craving a late night treat and what better than handel's to…read moresatisfy that sweet tooth. But it was too late to make it to my usual Long Beach location which closes at 10pm. So, it was a pleasant surprise when i found out that the Downey Location closes at 11pm. So, this was my First time at this Downey location at the "Downey Landing" Outdoor Mall. Lots of parking available out front. This is one of the parlor style Handel's locations. I arrived at 10:15pm. There was a descent line but it was moving at a reasonable pace. You order at the window, you pay and wait for your order. The Space outside is nice with a limited amount of seating in a common area. The building is well lit and you can listen to some nice background music while you wait for your order or while eating. For those who don't know Handel's. Their ice cream is made in house daily at every location. And the flavors are seasonal. So, you wont always find the same fruit flavors. You'll also find different flavors at different Locations. Today i ordered 5 pints to go. Flavors in order were... Black Raspberry Chunk Peach Peanut butter parfait Key Lime pie Meri's Choice (never seen this one before) When i got home. I had a sample of each, and although they were all delicious. The 2 that stood out the most were the Peach (made with real peaches) and the Peanut butter parfait. The Key Lime Pie could also be a top place contender. In conclusion. The Ice Cream is always excellent at Handel's. The portions are generous. The prices are reasonable and the service is always good. I once again highly recommend trying them out if you have not already.

    Handel's Homemade Ice Cream is a popular destination for rich, housemade ice cream offered in an…read moreimpressive variety of classic and creative flavors. Although the shop operates as a walk-up window with limited seating, upbeat music playing throughout the outdoor area creates an inviting atmosphere. The line moved efficiently despite the steady stream of customers, and the staff remained friendly throughout our visit. Best of all, the portion sizes are incredibly generous. A small serving is practically three scoops, offering excellent value. **Strawberry Ice Cream (Waffle Bowl): 5/5** Handel's truly elevates a timeless favorite with this exceptional strawberry ice cream. It had an irresistibly creamy texture while allowing the fresh, vibrant flavor of real strawberries to shine through in every bite. The crisp, freshly made waffle bowl added a delicious buttery crunch that perfectly complemented the luscious strawberry ice cream. **S'mores Ice Cream (Chocolate-Dipped Waffle Bowl): 3/5** This rendition of the beloved campfire treat had plenty of potential but ultimately missed the mark. While the ice cream itself was smooth and velvety, the graham cracker flavor overshadowed the toasted marshmallow and chocolate notes. The chocolate-dipped waffle bowl added a crisp textural contrast and a subtle hint of chocolate, but it wasn't enough to make up for the otherwise one-dimensional flavor profile. While our experience was somewhat hit-or-miss, Handel's demonstrated why it has earned such a loyal following. With its extensive selection of flavors and substantial portions, we're excited to return and explore more of the menu.

    Photos
    Handel's Homemade Ice Cream - Downey - Ordering Window

    Ordering Window

    Handel's Homemade Ice Cream - Downey - Rocky road and black cherry

    Rocky road and black cherry

    Handel's Homemade Ice Cream - Downey

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    Pronto Cafe - cafes - Updated September 2026

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