7 to 10 business days to have a replacement card mailed to me after fraud? I asked if I could have it expedited and I would happily pay the cost to do so. I was transferred through three different departments, rep, providing my information and the purpose of my call each time, and then placed on hold for 22 minutes with no one ever picking up after the third transfer. I'm told I can pick one up in the local branch But it won't have the tap to pay feature. Talk about outdated and out of touch with the times. Oh, and don't get me started on the crappy app with major lag time and how only sometimes taking a picture of a check to deposit works and other times it reason . I honestly hate banking here and will absolutely be transferring elsewhere as soon as I have the time to sort it out and make the switch. read more

I brought in my elderly father to the Capitol Expwy. branch on June 10th. He required multiple services on that day; mind you, his hearing is not that great and we asked the gentleman at the window to speak slowly. The staff name was Hy and he was extremely friendly, knowledgeable and patient. We have nothing but positive comments about our entire experience. We thank Hy for his exceptional customer service. read more

WORST BANK EXPERIENCE EVER! The bankers don't update their own colleagues, Went to the Bank for an update on a loan - The person who helped us wasn't working so another Banker helped us. Turns out He didn't notify or update the banker who helped us, The Initial banker then called me back saying my Paperwork wasn't complete yet I had proof that I submitted it last month. They also hide information till after you sign documents and then say that you have to pay extra in order to keep the account withstanding. IF YOU WANNA BANK, PLEASE DO YOURSELF A FAVOR AND GO SOME OTHER PLACE!! read more

First: As somewhat new to the area...we generally use the Outside Teller Machine...very efficient and practical. Called the branch to inquire re: prevalence of "skimmers" and ATMs asa spoke to a very smart, cordial young lady who explained how Provident is very aware of and prevents "skimmers." First- parking lot was packed. - Tip: park in the large lot and walk in... I was confused by the outside teller machine...there was one very nice employee at the counter...explained the how to ... Homeless man with shopping cart was at the teller for awhile.......we waited for him leave.. I like Provident...funny...only one employee available.. read more

Hy is an excellent teller. Always remembers my name. Always helpful, efficient, and friendly!

Due to covid restrictions they only allow 2 costumers at a time. This is why most wait outside and a staff is at the door marshaling the foot traffic as you enter. All wear masks and have sanitizer dispensers by the entrance. I appreciate the helpful attitude of this branch even though it is farther from my residence. I usually do transactions through their online banking which has an improved interface from a year or two ago. I am also told that although a customer's debit card is not expired they can close the card if u don't use it more often. They have perks for account holders especially if you are a union member, which is great. read more

Provident Credit Union - Banks & Credit Unions Near Me - San Jose, California

I have to give this branch 5 stars. They have bent over backwards in helping me at the bank with paperwork to obtain a home loan. Thanks for all the help. read more

Izzy was great. Very responsive and patient. 5/5 star. highly recommended. She was very clear and fast and all the questions I had. read more

Have been banking with them for a almost 10yrs, if your in the school system working, this is the bank to be with. Rates & whatever goodies you can think of, they always seem to be the best & beat a majority of the banks we go through. A little disappointed they don't have many banks in the area or let alone anywhere, that's the downside of banking with them but, of course they have the perks of banking outside of your bank, so many amount of Xs before you get charged. I consider myself a happy, satisfied & loyal customer. read more

Provident Credit Union - Inside - Banks & Credit Unions Near Me - San Jose, California

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Too long waiting often. Not as customer friendly as they used to be I have been a Customer for over 30 years read more

My spouse and I try to do a auto refinancing joint account updated .. Izzy Is very kind to help us and finish our transaction very smoothly .. been with provident for 6 yrs and its always a great experience read more

Great service every time I've gone in. The employees make you feel welcome and make banking feel easier to do.

Isamar was great! She made the loan process super easy, always kept me up to date, and answered all my questions. read more

Shout out to Anthony N the real MVP was able to address all my issues in timely and courteous manner this will be my go to bank from now on . read more

I was very dissatisfied with their service. I have a savings account at their bank and they said if I make a deposit I can't withdraw my money without a drivers license, however I have a temporary license w/ my picture attached until I get my regular license in the mail. Stay away from the bank on Capitol expressway and King. read more

I am very pleased with the customer service here! They are very friendly to me and guided me through the process. Thank you Anthony

I've been a member for almost 20 years and my family has been members since before Provident was Provident, when it was the CTA credit union. I've never wanted to be with another financial institution but I'd really like to call out and send a special thank you to Personal Account Officer, Kelly Nguyen. Kelly helped my wife and I through a particularly scary incident with a very suspicious transaction from a local charity bingo that somehow skimmed our routing and full account number from a debit swipe and wrote themselves an electronic check for a few hundred dollars that we did not authorize. Kelly was very professional and calming as we explained the situation and she let us know what safeguards were in place and what options were available to us. In the end, her guidance helped us make a decision that has proved to be the right one for us. Kelly's patience and support with us was wonderful and really lived up to high standards I've always experienced in my 18 years (personally) as a member and I can appreciate why Provident was the last credit union my grandparents ever had. read more

want to thank Izzy for the support on my auto loan. it's was fast and easy! no hassle no time wasted. very nice and very clear about the process, overall great experience. Thank you Izzy! read more

My experience at provident was great. Really wanna appreciate Rivas Rubio for making the process easy on me. Helped me when I needed it. She also did more by checking I was doin everything right and was there through the while process. read more

Isamar helped me with buying out my car lease and the experience couldn't have been better! Even though I do not live in her area, which added challenges, Isamar truly went above and beyond to get this done in an expedited manner. She even went to FedEx after her work hours to get me paperwork faster! I would 100% work with Isamar again! read more

They would not approve my application for a refinance of an existing auto loan with another institution, even though my credit is above average. read more

Sophia was very patient and helpful. Also spoke Spanish to help translate to my parents. Thank you.

Working with Isamar was fabulous. I'd recommend her to anyone needing banking help. She was responsive and attentive during my refi journey.

I had the best experience refinancing my vehicle with this credit union because of Izzy ! She helped me out so much to understand and what I need to finalize my loan with Provident ! My rate is lower and secure , so glad I switched !!! :) read more

As a Provident Credit Union Member I am very pleased leave this review. First off, I would like to thank the credit union for providing such an intelligent young man as their security officer to help everyone follow the the Covid-19 guidelines set in place by Santa Clara County Public health officials. Secondly, I would like to thank the entire staff for always being so courteous and attentive to my needs. I would especially like to thank Khanh Nguyen and Charla Fernandez, because of them I have been able to start a 5 year savings plan to purchase a new house. They have taught me what I needed to know to feel confident in my financial decisions and I don't know where I would be without them! read more

Provident CU has Amazing service. In person/Bank service is always great. Phone services are super. Representatives are helpful and always provide excellent service. Much better than the commercial bank we used for years. Always Recommend them to my friends. read more

I had the pleasure to be helped by Reyna Gutierrez who did an amazing job. She is professional, knowledgeable, thorough, personable, caring, and went beyond the call of duty. I've never had such an amazing experience dealing with a banking institution like this. The branch manager was very helpful in the process of signing me up for services. I'm very grateful to both. I recommend anyone seeking bank services to go to them. read more

Yesterday I went in to open an account, I was helped by Kelly & Cynthia I was provided great customer service. They were extremely helpful with what accounts to open to help myself improve my credit. read more

In a Friday at 2:14pm. There are long line waiting for the tellers. No acknowledgement from staff or branch manager. People cut into the branch manager office and no action from the manager that people are in line. The ATM have no large cases dispense otherwise wouldn't come to the branch. read more

I just wanted to come on and share my fabulous experience. Kerissa has been helping me with an auto loan and has gone above and beyond to give me all information in a timely manner. If I leave her a voicemail she calls me back same day and sends an email to sum up what we discussed. Not only is she responsive but she always answers with a cheery disposition. Thank you so much Kerissa! read more

I called this branch and spoke with Kelly. Thanks for helping me with my personal banking needs. Was very informative and thorough and more then happy to answer all of my questions. Very good customer service! read more

I just opened a new account. I was a little stressed because I had tried to open my account using both the 800 number and the website provided on the promo ad I received in the mail and neither of them worked and it was the deadline for the promo. Their personal service was friendly, helpful and FAST. Thank you for your help. read more

I recently started banking with Provident and I have to say... the best service you can get at a bank! I have banked with big name banks in the past and I almost always walked away frustrated at the end of the transaction. I came on a Monday afternoon and was greeted immediately at the door. I felt welcomed! Before my scheduled appointment, I was helped by Kelly and she was very friendly! She was able to answer a few of my questions and was able to pass me onto Charla. I initially had scheduled an appointment with Charla and I was running behind schedule. Even though I was late for our appointment, Charla was still extremely friendly and helped me through my banking process. Incredibly professional I must say! I would definitely recommend to come to this specific Provident if you want exceptional service! I did not get to interact with any of the other bankers, however, Charla and Kelly are definitely be go-to now! read more

Amazing customer attention and we could not be more happy with our interaction with Izzy as we were trying to finance a car purchase. I would revisit Provident for their exemplerary customer attention. read more

I came into this Provident branch and was helped by Kelly. Kelly was very fast and helpful, and got me in and out of the door in less than 10 mins. She was very informative and easy to work with, and the rest of the staff were also friendly and welcoming. I will be returning to this location for any future needs! read more

I came to provident to inquire about refinancing my auto loan since I had a 7% rate, the teller Deanna was extremely helpful and noticed my SJSU ID badge and was quick to mention a possible relationship discount on top to make sure I get the lowest rate possible! I sat with Cynthia and refinanced my auto loan within the hour! I left extremely happy and excited with my 2.50% rate! Not only did they save me money but I was able to qualify for a new account bonus of $300! Thank you Cynthia and Deanna! read more

Excellent at facilitating my auto loan. No stress. Izzy made it so easy. I had only been banking with Provident for 3 years. And the perk of maintaining a check in account made the perks even better. read more

I love the staff here! Charla was very detailed and informative when assisting me with opening a new account. I had so many questions, and she was very patient and thorough throughout the whole process. Andrew was also very helpful and efficient with all of my transactions and orders while also being kind and courteous chatting with me. Every time I visit, they're always smiling and welcoming, giving the place a happy vibe. My kind of place. Haha. read more

Izzy was a joy to work with. She was professional, prompt, and her customer service was outstanding! Highly recommend Izzy and Provident Credit Union for all your financial planning/needs. read more

Got a pre-approved offer letter to refinance my car and Ivan helped me organize my appointment with Isamar. From there, Isamar took care of my refinance and it was the smoothest run I've had compared to other places. She was really quick to answer my questions and super helpful! She gave me advice for all my questions and concerns. Definitely happy with my decision to refi with Provident CU. read more