Alex from key point gave me great customer service and went above and beyond to help me fix all my…read moredebts! Excited for everything he was able to do great service

I had the pleasure working with Celsa Ocampo at this branch and I couldn't be more honored and…read morethankful to have had discussed my financial needs with her. She was attentive, informative, and had such warm approach I had came in for a personal loan to consolidate my debts and Celsa explained the rates very well and was able to calculate the monthly payments pretty fast and efficiently Everything has been handled in a timely manner bc of Celsa's compliance. I also love her office with her LEGO's it shows so much personality! I will definitely be recommending this branch and Celsa to my friends and family to help with their financial needs My experience here was outstanding!

i've been with provident for for over fifteen years and i can't imagine banking anywhere else. i'm…read morealways treated with kindness and dignity, more so than at any for-profit bank this location also has great taste in music if you're genx!

Today, after many frustrations of trying to reach the Capital Exp. branch, I called the Cottle Road…read morebranch. I was shocked when a person named Vy answered on the 2nd ring. After calling the other branch numerous times, only to be disconnected each time, I was frustrated! Vy had excellent customer service and resolved the issue in record time. Even though the Capital Exp. branch is closer, customer service is everything! Thanks, Vy! You made my day!

I've been using this location for at least 10-15 years but I wish I had a better choice. Do select…read morea different BofA location as this corner does not have the customer access . There are a handful of parking spots under building but they all seem to be taken even when the bank is empty. I'm never comfortable using the outdoor ATMs with all the homeless nearby. National call center support is friendly but be prepared to wait even if you are a "preferred" customer . I think I waited 40 minutes and did not get any assistance today. Counter and Desk Loan Staff is always quite friendly. Good luck getting into your safe deposit box during Covid as it's a two day wait just to get someone to call you to make an appointment.

So disappointed with their services. The customer service rep told me that I have to upgrade my…read morebank account in order to use my debit card. A new debit card was issued to me at this bank and the customer service rep helped me with my check deposit using that new debit card. In fact, she opened another new saving account for me and transferred all my saving to that new account without letting me know. Also, she took my previous debit card. I wonder if this is a fraud? How could a bank closes the account owner's saving account and transfers all the money in that saving account to a new a account without letting the account owner knows? After this incident, I called Bank of America, none of the customer service rep can help me. No one can really tell me where my saving is being transferred and where my check is deposited. The only thing they told me is "WAIT".

Access to the ATMs. Most Chase banks allow you to go inside the branch to the ATMs. This one does…read morenot. Making us wait in lines when you have two other ATMs is ridiculous.

most chase branches have a Good customer service ,but this branch is closed to my residence,…read moreso I frequently do business here, everyone its being very nice even the security officer at the door its friendly, thank you so much,

I have been a loyal customer of Premier One Credit Union for over seven years, and I am extremely…read moredisappointed with the customer service I received recently. I spoke with a customer service representative who said they would transfer me to a manager for further assistance. After speaking with both the representative and the manager, neither of them were able to help me with my issue at all. There was no solution offered, no flexibility, and no effort to support a long-term customer. For a credit union that has been in business for years and makes millions of dollars in fees, the lack of care and support was shocking. Being treated this way after more than a decade of loyalty felt downgrading and dismissive. Customer service should value long-term members, not make them feel like they don't matter. Unfortunately, this experience showed me that loyalty does not seem to count here. Very poor service, and I expected much better.

Very easy to do business with I have been with them for decades. I highly recommend Premier Oneread more

I want to said a big thanks to Juan for helping me with a cashier check, I came 11:59 and they was…read moreclose but he kindly help me with this, it was importante for my rent and he understands!!! Thanks so much Juan!!!!

2 tellers for a long line outside the door... I feel they should have more tellers especially on a…read moreSaturday morning when everyone trying to get there needs met at the bank !!!!!! I waited in the line only to get cussed at by another customer who was making a scene ugh I won't come back here I don't like the vibe

Horrible customer service at their tellers and online. I went in to get a name change and the…read moreteller acted like I was committing fraud. I had to get the bank manager as he was too busy scrolling trying to figure out how to help me or not help me. Their Website is always having issues! Here's an updated example of how they prevent you from getting your own money as I linked another bank and did their verification and now they say I did not verify and they will claim it's your computer.

After contacting Provident again, the problem has been resolved. Thank you for a fair resolution to…read morethis matter. (Note: this has nothing to do with the North San Jose branch in particular.)

This is my first time I came here . Everyone is so friendly…read moreand helpful! They're do everything quickly and well ! When you saw happy people , you will feel happy too ! Thanks full !

Not sure why Chase Banks typically aren't as busy as other banks but I'm not complaining. The lack…read moreof foot traffic is one of the many reasons as to why I enjoy banking with CB so much. I made the short drive out to this particular bank so I could get in a quick transaction. There are 2 atm machines outside and one inside [which allows you to withdraw more money than the 2 located outside]. Service was prompt and friendly. The teller executed my request flawlessly and I was on my way before I knew it. Another 5 star Chase location, I'm a fan!! FYI: This building in not located inside of the Hacienda Gardens Shopping Center. The bank in its own area with its own lot, neighboring the shopping area.

I have always had good experiences at this branch. I usually do the drive through (or rather, drive…read moreup & hop out since I'm short). I appreciate that they have so many ATMs so you don't have to wait. Parking is good and far away from the insanity that is the Pruneyard. There's always cash in the ATMs and it doesn't shut down for maintenance as soon as I walk up. I had to go inside for the first time today. First off, it was very easy to make an appointment with a Banker using the app, and then reschedule it when something came up. I was warmly greeted and asked to take a seat while I waited for my appointment. Yes, the line was long. Yes they only had one teller. Why? Because the other two were sent home by the manager because they were sick. You don't want a place that forces sick people to work, do you? They do have a greeter who tries to triage and I thought that was very helpful. I did have a comfy seat while I waited. And then the manager came to help me herself. It could have been complicated but she found a way to make it easy for me. So thank you. Everyone who was shocked by the long wait times, remember it's difficult to hire right now to get people to come onsite. Remember people get sick and you can't have anyone sneezing or coughing onsite. Let's all be a little more patient and appreciate what they are able to do with what they have.

Always seems to be short staffed waited an hour for a simple cash withdraw. More people came in…read moreline got longer., one of two tellers puts up a sign at 10:40AM that says "next teller" and leaves. So much for customer service. They always say people called in sick. Not buying it, not every time I come in different days, same thing gotta wait a long time. I don't a "greeter who can't do anything to really help me..

Service is bad , we was wearing for almost 1 hour and the manager was trining Someone and instead…read moreof open one more window she was giving a bad attitude to all customers, never coming back to this location, Everyone needs a good customer service trining I give them 1 star because no option to give them 0.5 , Anyway the security is a good man , he was trying to cover all the issues coming from the manager or cashier

The customer here r so impolite, they don't wait in lane at all, I was in middle of a meeting with…read moreone of the bank, and from no where a customer walk In the office and start bother us, ask if he can get help using Spanish, and this not just happened one time, it's like every time!! People should learn some respect!!!