The worst experience ever! I'm livid! I paid to vacate and was told I had 48 hours to remove my…read morebelongings by the store manager Nique. I came back then next day after paying for a baby sitter for my son and paying movers to help me vacate just to get here to not have access. Both of my units are paid in full and now I'm out of extra money due to the help that I needed to make sure the unit was clean. Then Rebecca the 800 number whose ID is 967290 told me that there was nothing that she could do and that I just would have to come back tomorrow. Then the manage stated she did not remember the daily code and that she was not coming back to the property to let me in and it would just have to come back tomorrow when I'm not available tomorrow. I've waited time, money, and gas and no one has even attempted to assist me or be empathetic. Do not patronize this establishment!

Apparently this place does not have stairs in case of an emergency. The power went out and all I…read morewas told was I can't come in. I have a storage unit full of personal possessions that I can't access and the employee didn't even bother apologizing for the HUGE inconvenience smh.

I am beyond frustrated with my experience at this Public Storage facility. This was my first time…read moreusing them, and it will absolutely be my last. The issues started with unexpected rate hikes, but the real nightmare began when I tried to move out. For over a month, the facility kept their trash cans locked, making it impossible for customers to dispose of small debris while cleaning out their units. When I placed my items near the locked bins--since there was literally no other way to dispose of them on-site--management called it "illegal dumping." They threatened me with a heavy fine unless I removed everything immediately. Because the items were too large for a standard residential bin, I had to: 1. Pay friends to help me load the garbage back into a vehicle. 2. Transport the trash back to my own house. 3. Hire a private junk removal company to haul it away. I have wasted an incredible amount of time and money dealing with their lack of basic amenities and aggressive "fining" tactics. If you want a facility that actually supports its tenants instead of looking for ways to charge them more, look elsewhere.

EZ sign up online days before move in. leaving plenty of prep time JIC…read more The day I moved in, all info was sent via text. With site access code. Access Code use 1 time for initial entry. I used the App for all leaving and entering after that. Facility was very clean. other tenants show common courtesy when leaving and entering, very important when moving. Lock and Welcome packet waiting in uni. I highly recommend the Public Storage App. Access the App when leaving and entering. Leave you location access on for app.

Good afternoon I want to thank Miss NICOLE for the excellent…read moreservice and excellent communication and kindness, thank you for your help

Have you ever lost the keys to your storage unit?? Because I did!!! Nicole the sight manager made…read morewhat could of been a nightmare, an easy fix. This location is top notch, I tend to be there at night and even after the office is closed, everything is so well lit. The parking lot and hallways are always clean and the customer service is always on point!!

When I started renting a space here it was called LifeStorage. The price was OK and they kept the…read moreproperty clean. There was regular extermination services. On the down side, prices went up all the time. What started out as a reasonable price slowly became unreasonable. Now it is Extra Space Storage. And the prices continue to climb out of all proportion to the service being rendered. And, to maximize profit, they have apparently stopped utilizing an exterminator. Though the nice lady in the office denies that, the fact is that when I emptied my space I had to throw away a lot of stuff because it was chewed up or covered in rat feces. And not just a little rat feces, a LOT of rat feces. Then, I closed my space out. That's when the nice lady in the office told me that there was no receipts issued, so I had to just trust them that my auto pay would end. All in all, doing business here was a mistake.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 5253 W 111th St is no exception. Our Alsip storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near W 111th St and Central Ave, we're trusted by neighbors in Crestwood, Evergreen Park, Chicago Ridge, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Mr. Ric was great and very Courteous friendly and helpful, he took his time to look up some needed…read moreinformation to correct a typing error. Thank Ric

I would never do business with this place again I keep getting told different things all the time…read moreoh pay in advance and the rate is locked in not true contact us before the rate changes and pay in advance again and the rate is locked not true I'm dealing with another facility manager and everything this location manager is telling me is false decided to move out told the manager Carla 3.5 weeks ago I was moving out early my refund would be prorated and now she says her district manager said no more refunds so u just keep people's money that pre paid and gave notice prior like the contract states garbage place trust me deal with another facility

Would pick zero if I could. Planning a trip, Needed hitch installed, scheduled 2 days in advance,…read morewas given 8 different times to pick from. Just received a call 2 hours before my appointment that installer is not available. Come next week Or try someone else. Not an option. Very disappointing. Will never go back.

Ok, to start with, I did not rent any trucks or vehicles with U-Haul. I brought my car here to…read morehave a hitch installed. Clarence was the man who assisted me. Clarence would call me to clear up questions or to attempt to get my vehicle in earlier than my scheduled time. The only problem I had here was tryin to call Clarence back, the U-Haul phone system always forwarded the call to a centralized U-Haul call center....so that was a little frustrating. BUT, Clarence kept me up to date as to the progress of my install and then he installed the unit in the anticipated time - 2 hours. The job was done neatly, on time and he and the staff at the building were all very courteous. Nice job Clarence, thanks.

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

Great place. Climate controlled. Easy access. Rates don't go up every other day. I like the…read moreplace

Pretty Solid location, meaning I can walk there. Store still has a little construction but Julie…read moregave me a really easy unit that I can get in and out of. So location location location works for me all day long. Price was right I'd say there aren't really any other locations nearby so $43 a month and $1 for first month makes it a pretty solid deal. I would say it was probably one of the cleanest facilities I have been into.

Very professional and easy to deal with. The process went very smoothly and the facility is nice…read moreand clean. She was kind and upfront about the cost of everything and I feel good about storing my items here