Predatory price gouging practices. Increased same unit price 36% after 6months. Then increased it…read more30% after 6 more months. Pretty sad excuse to reap corporate profits after they gain leverage. Avoid them.

This is a very safe, orderly, well-run storage facility. The location is in a very congested area,…read morebut it is very accessible and I found I could almost always use the covered parking bay when I made a point of visiting in off-hours. The units, hallways, and elevators are spotless. I never had a concern about the temperature or humidity inside the building. I appreciated that there was surveillance in all the hallways, given that it is a very large and cavernous place. In the end, the human element is what makes this facility stand out. I dealt mainly with Mario, and he is super-conscientious and pro-actively gave me every bit of information I needed to use this facility confidently, rent an additional unit, and vacate my spaces economically. I highly recommend this outfit if you live on the north side and looking for storage. To my mind, it's a near perfect arrangement for a reasonable price.

First, they give you one price and then constantly raise it on you as you stay longer to an amount…read morethat hurts, but not enough to hire movers to get you to another place. We sunk a lot into moving my mom's belongings into this place (many many antiques) b/c it was "climate controlled". We'd see water everywhere, which is a sign we should have moved out. When we finally moved everything out, the walls had mildew on them and ALL OF OUR FUNITURE did as well. I brought it up to the manager and she said you have private insurance and offered no apology. I spent roughly 14K to store my furniture there for several years. It shouldn't be my insurance's responsibility for their negligence and poor upkeep. Do not store your furniture here. Waste of time and money.

The entire site is immaculate. The office staff is friendly and professional with knowledge of all…read morethings moving and storage. The storage unit was in perfect dry conditions and ready for move in. I would highly recommend.

I wanted to review this business to help others. I can say hands down this has been the best moving…read moreexperience I've ever had! I've moved my kids multiple times with shady movers (I have stories!) and this was a walk in the park. First of all , my quote was done over the phone through FaceTime. Steve knew exactly what he was doing and asked all the pertinent questions. His quote was fair and extremely accurate. Before the scheduled move we were able to move quite a few small boxes and items ourselves as we had access to the new home. Steve was happy to adjust the quote (through FaceTime again) and it was astonishingly accurate. The crew was fantastic! Adan was the crew leader and all the men were very proficient in packing, moving and communicating with us throughout the day. They were all friendly and very accommodating to how we wanted things placed in the new home. Also, Brenda in the office was quite helpful with scheduling the move, explaining the billing, and answering any questions we had. Cannot say enough good things about this company. As I said, we've been burned by other companies so I was relieved to have such a pleasant experience with Prager.

Holly at Prager Moving was excellent at coordinating our corporate move. She worked with TRC (the…read morecorporate relocation company). The movers showed up on moving day on time and did an efficient job. They were friendly. They were careful! When I eventually unpacked everything, I was amazed that nothing was broken or lost. (our stuff went to storage for 8 months while we were in furnished housing). I would recommend this company. The only reason I didn't give it 5 stars is that there was one temp worker helping to pack who seemed kind of "slow" and talked on his phone occasionally throughout the day of packing. On the receiving end, 8 months later, the team in NJ/NY were just as efficient and professional! Way to go guys!

I will start by saying that my unit is not great, especially for what they're charging me monthly…read more I called to discuss how high they raised the monthly fee, and the person that I spoke with said that there was nothing she could do but if I wanted to, I could pack up my storage and move my things to another storage facility. I didn't raise my voice, I was just shocked considering how long I have been paying public storage and on time every month. I've had my storage since 3/2022, it's 6/16/2025. Enrolled in auto pay. Seeing all of yhe specials at other facilities I'm guessing I'm going to have to bite the bullet and move my things.

My dad stopped by yesterday to measure something. He forgot his measuring tape and stopped into the…read morefront office to ask if he could kindly borrow one. Apparently, the lady behind the desk, working on June 18, 2024, who was blonde, was bluntly rude. She said they had a shovel and something else but not a measuring tape. When he came home and told me, I was so upset that someone would talk to my dad in that manner. We have not one, but two units. Previously, we had three. We pay close to $1,000 a month, and that is how you talk and treat customers!? I advised him we should move to another facility because that is absurd. A formal apology from the blonde team member would be appreciated.

I am beyond frustrated with my experience at this Public Storage facility. This was my first time…read moreusing them, and it will absolutely be my last. The issues started with unexpected rate hikes, but the real nightmare began when I tried to move out. For over a month, the facility kept their trash cans locked, making it impossible for customers to dispose of small debris while cleaning out their units. When I placed my items near the locked bins--since there was literally no other way to dispose of them on-site--management called it "illegal dumping." They threatened me with a heavy fine unless I removed everything immediately. Because the items were too large for a standard residential bin, I had to: 1. Pay friends to help me load the garbage back into a vehicle. 2. Transport the trash back to my own house. 3. Hire a private junk removal company to haul it away. I have wasted an incredible amount of time and money dealing with their lack of basic amenities and aggressive "fining" tactics. If you want a facility that actually supports its tenants instead of looking for ways to charge them more, look elsewhere.

EZ sign up online days before move in. leaving plenty of prep time JIC…read more The day I moved in, all info was sent via text. With site access code. Access Code use 1 time for initial entry. I used the App for all leaving and entering after that. Facility was very clean. other tenants show common courtesy when leaving and entering, very important when moving. Lock and Welcome packet waiting in uni. I highly recommend the Public Storage App. Access the App when leaving and entering. Leave you location access on for app.

I had the best experience with the team from College Hunks, Mic, Ayden and James. Everything from…read morethe quote over the phone to the three man team. They were very professional and experienced. They worked hard to keep me within my time window and kept me in the loop the whole time. They handled the elevator and building challenges like pros. Definitely best moving experience I've had.

They moved our hot tub and broke it by dropping it. It was worthless. They said they could work…read moresomething out, but later offered nothing after this conversation. They then charged full price again for removal. I would not recommend them at all. On the removal, they changed the date and time twice without even contacting me prior. Seems that they do not train their staff even though they specifically advertised for moving hot tubs. Use someone else with experience.

My aunt passed away and gave us her Condo on lakeshore, but her being a hoarder and having never…read morerenovated in 50 years it needed alot of work. Living in Socal we first shipped many of her things via pod home, but due to time and logistical constraints we couldn't find a construciton contractor (approve by the building) who would do junk removal along with their remodel bid), so we had to do the removal prior to renovation. They were courtesous, professional and communicative. Price is on the high side, but they do offer quite alot like partial donations, disassembly and tracking. I've dealt with junk removal companies before and know the game, over communicate and document everything and you'll be treated properly becuase most removal companies try and find a way to take advantage of the urgency, priority or just treat your home unlike their own. Having cameras and witness' on property definitely help keep everyone honest. They made short work of the large furniture and noting specific directions for certain items that we wanted donated to a local church as well as doing all the admin for the permits for the landfill items. Had I spent more on the shipping I'd spent less on the removal since it's by volume. All in all I'd use them again, but only due to logistics as I'd prefer to pay a construction company a single bid to do it all from removal, demo to the build out (limited by approved vendors by the building)

So very expensive. $500( and that was with 10%off because they blew us off the day prior)). We had…read morea large fish tank to be removed. We should have taken a sledge hammer and put it in the regular garbage. And for that cost they asked us if we WANTED them to clean up? They should have cleaned the whole house for that cost!!!!

Proself storage increased my monthly fee from $19.99 to $58.99 after 5 months then on repeated…read moreoccasions my items in the storage unit flooded and was covered in mold and mosquitoes. I had to throw out my brand new bed, my table, couch, tv console and a bunch of clothes purses an and shoes in cardboard boxes that were soaked. At no point did they send an email saying that my items could have Ben damaged or flooded. I arrived at the unit to check on my items to notice a fan facing my storage unit when I opened it everything was drenched, smelly, mold with mosquitoes everywhere. Also when I went to get the rest of my items the garage was surprisingly no longer working and they used a car to block off the car entrance for the garage. These people are criminals and I have filed a claim. I am prepared to take them to court. Make sure to check on your things and take extensive pictures and videos of the damages! They don't care about your property.

Can't beat free rent until the end of 2023. Great customer service and new clean facility. Give…read morethis place a try!