Mr. Ric was great and very Courteous friendly and helpful, he took his time to look up some needed information to correct a typing error. Thank Ric read more

I would never do business with this place again I keep getting told different things all the time oh pay in advance and the rate is locked in not true contact us before the rate changes and pay in advance again and the rate is locked not true I'm dealing with another facility manager and everything this location manager is telling me is false decided to move out told the manager Carla 3.5 weeks ago I was moving out early my refund would be prorated and now she says her district manager said no more refunds so u just keep people's money that pre paid and gave notice prior like the contract states garbage place trust me deal with another facility read more

The manager, Deb, is so easy to work with; she answered all of my questions and helped me work through what size unit was needed. She is highly organized. I'm very impressed with how clean both buildings are, and how each entrance has multiple flatbed carts available. read more

Ive been at that storage since 2014 at a locked price rate the owners never raised the rent for six years till extra space bought the place. When extra space came in they did nothing but raise the reant the have been there for two years so far and they raised the rent four times getting me at $107.00 and now they waited till last month in the middle of the winter and raised the rent again for the fifth time but this time they raised the rent $100 not 20$ or 30$ but $100 in the middle of the winter thinking they got me by the balls and make pay till summer well guss what tomorrow im moving out making them loose a customer what they are doing is ridiculous and they are robbing people in a sneaky ways. My advice to anyone out there looking for storage not to rent or deal with exra space storage!!!! the best and chepest way is to rent from private owned storage !!! I give Extra space storage - negative negative negative below the ground rating!!!!!!!! they should not be in business !!!!! read more

Just signed up with the Oaklawn Extra Space storage. Denise and Steve were both A-M-A-Z-I-N-G!! Excellent customer service! It's not often you find people enthusiastic and passionate about what they do. Moving already sucks, but they made the service experience enjoyable! Great place for storage! Highly recommended! read more

I had things store here for a few years.. I had 4 parking space and one indoor space... the owner and management at that time was very nice and accommodating... they appreciated my business... looks like the place was sold or different management, but they kept calling about silly issues, like a car of mine had a flat, duh it's in storage stored cars can get flats, they didn't like its "appearance" they wanted me to put tarps over my car... They keep raising the rates on us as well.. we were tired of it and moved our stuff elsewhere... read more

Very clean and convenient. However, a few months after moving in I had to waste an afternoon moving to another unit to try to avoid a massive rate increase! After moving all my stuff into my unit, they raised my rate from $110/mo to $190/mo after only a few months. I had to move out and into a second floor unit to keep my rate increase to only $127/mo. That kind of increase is hardly a "market adjustment" as they say in their lease. It is bait and switch. Be aware of this if you consider this place for your storage. I will definitely move out if their rates go up any more. read more

always humid in there whenever i go to check on my things, found a bug once in my unit and way overpriced. Not worth the money. They give out good intro prices then raise them 5-10$ at a time every few months. read more

Renters Beware! I had been a customer for several years at the Extra Space Self Storage in Chicago Ridge. I had always had a good relationship with the manager Carla. I paid my rent on time and in full even though as previously stated by many other reviewers they often raised the rates. The problem started when the company decided to re-roof the facility in June 2022 (dates in the email were June 27th-August 15th). The day work was to begin I got an email (June 27th 5:53 p.m.-the office closes at 6 p.m.) stating that they would be doing the work. I called and spoke to "Joe" the next day (June 28th at 9:54 a.m.). I told him that I was extremely upset that I was notified after the fact. He said that they had not delivered the plastic meant to cover belongings yet as the project was slow to start. He said that as soon as the plastic came in he would cover my storage area. I asked if he wanted me to come in and help but his explanation to me was that for insurance reasons he would take care of it. He did not need me to come in. When we went to retrieve our belongings in mid August there was a small area covered with plastic-not more than 2 feet x 2 feet (my storage unit was much larger) and it was definitely put there after the fact. The entire unit was coated in whatever fell from the roof and the skylight which was now covered over. I insisted that I would not empty the unit until it was cleaned so they called in Service Pro. They cleaned everything ok except for the upholstered couch and matching chair. Much of the debris was still reeking havoc with the upholstery. When I complained Service Pro told me that they couldn't do anything more. Carla suggested I file a claim with the insurance that I had bought and paid for through them when I rented the unit. The claim was instantly denied citing the reason was "maintenance" and they do not pay on claims resulting from that. I strongly disagree that a roof replacement was "maintenance". Additionally they disposed of my couch and chair (the following Tuesday) because I refused to bring that debris into my home. Now I have no furniture and no satisfaction. It is unreal to me that a company that big can blatantly disregard my belongings and the trust that I placed in them. There is no recourse for me since the lawyer I consulted with said suing would probably end up costing more than buying new furniture. I guess I should be happy the rest of my stuff came out okay. Just as an aside, while I was there, there were a number of other people moving out/complaining for the very reason I was. Many of us suffered losses because of Extra Space's blatant disregard for their consumers. Hence this review. Renter's beware!!! read more

I looked at the storage facility and was very impressed with the security, ease of accessibility, and cleanliness of the facility.