Terrible. They are never there on site. They never answer their phone. Their website will not let you login. So how do you pay your bill? You don't. And they rack up $65 in fees. Do they care? No they do not. Go elsewhere, don't use Public Storage. read more

Hey there y'all I went to y'all's bathroom at around 8:30 after going to my storage room because my stomach hurt and i believe it was around then. There was a guy who came to outside of the bathroom when I was in there going and he started banging on the door and saying he was gonna punch the door open open. Just if you guys can look at him on the camera right outside of the bathroom and see who it was that y'all might definitely know threatening to do something, if you have to wait then wait or go to the dumpster..............some of us can't use it so fast when your stomach doesn't feel good read more

Space is clean and safe. Easy access with app. MUST have app to make it work. Carts are not always available and office is not always open but you can leave a message or message via app and they will get back to you. Response time is very good. read more

Pretty horrendous. They raise the rent any chance they can get and there aren't enough handcarts to actually move your stuff around so be prepared to buy and bring one of your own. Parking is difficult, getting here is difficult and the money you save which is really not all that much just isn't worth the hassle read more

EDIT: if it tells you anything, I wrote this review today with no idea that I had written basically a carbon copy in the past. Do not store your items here, and don't be fooled by price. The elevators are rarely in functioning order. The staff is utterly useless. Unhelpful and rude. They blame the customers for any issues, especially the fact that there are 0 carts available even when the building has only a person or two. They don't meet their bare minimum of services, BUT THEY WILL RAISE YOUR RENT FREQUENTLY. There are many other issues, open rat traps, and a vile bathroom, but those are the most prevalent. I also never see any security staff of any sort, just some person pushing a trash can around. Just pick somewhere else. read more

Monthly rent prices are gradually rising, and the internal service is terrible. The lack of staff during business hours, calls are not returned, and finding a cart is always difficult because there aren't many. The bathroom is always dirty and poorly maintained. In my recent experience, more than a week ago I spoke by phone with a customer service representative and they told me that when I emptied and handed in the storage unit, I had to do it before my last payday, and so I did on October 1st or 2nd. But they keep sending me messages to pay the whole month even after I returned the space. I don't think it's fair that they want to charge me a month's worth when I'm not going to use the space because I already returned. Please be conscious and considerate, this place is very bad, from customer service to price and consideration. read more

The elevators are never working, they never answer phone the district manager has not returned my calls or texts. Would not recommend. Cost increases all the time. If this review gets a response and action I will update. read more

I rented a unit at the Carlsbad Public Storage on April 19, 2025, and paid in full, as required. According to their own contract (Section 2.1.1), my payment covered 30 days of access -- through May 18. Despite this, I was locked out at the gate and told I owed rent on May 1, which directly violates the agreement I signed. When I went in person to calmly explain and ask for help, I was met with rude, dismissive treatment. I was told they "legally didn't have to let me in," even though I was still in my paid rental period. They are charging late fees and threatening liens based on rent I do not owe, and they've taken no accountability for their mistake. The facility staff was unprofessional and showed no willingness to resolve the issue -- just blamed me for something that's clearly an internal error or misapplied policy. I've since submitted complaints to Public Storage corporate, the California Department of Consumer Affairs, and the Better Business Bureau. I do not recommend this location to anyone. If you store here, be prepared to defend your rights -- even when you've done everything correctly. read more

Signed up to Memorial Day deal, discounted large unit permanently ~$100 off. 5 months later they raised price to full amount, with just 4 weeks notice, bait and switch . Do not trust their promotions or promises. read more

Reviews Public Storage Google review summary 5 4 3 2 1 4.5 (479) Reviews All questions33 property20 elevator15 patient15 +6 Sort by Most relevant Newest Highest Lowest Carl Ssanchez Local Guide·19 reviews I was threatened by there tenat and had to call the police on a couple that had been constantly sleeping on the floor and eating inside their unit. I was told by a Public Storage associate that this was ok, just terrible. The next day when ... More Tierney Moses 9 reviews·3 photos a week ago New Horrible experience. Facilities are constantly broken. Can't access the gate with my code even thought my rent has been paid. Corporate has zero empathy. Elevators break down all the time. Dolly's disappear. Moths destroyed a piece of art ... More Donald Manchip Local Guide·57 reviews·161 photos a month ago If you use this storage facility work with Andra. Be polite and respectful to her, and she will treat you in the same manner. She will go out of her way to get you what you need. I recently decided to downsize my unit and she was very ... More Public Storage (Owner) a month ago Donald, this review made our day! Thank you for choosing Public Storage and sharing your positive experience with Andra. We're here to help whenever you need us! Elizabeth Applegate 1 review 5 days ago New Andra & Daniella were super kind with superior customer service. Thank you for making our experience easy and enjoyable. Perfect rate for the space we got! Thank you !!!!! Public Storage (Owner) 5 days ago Elizabeth, thank you for taking the time to write Public Storage a review! Reviews Public Storage Google review summary 5 4 3 2 1 4.5 (479) Reviews All questions33 property20 elevator15 patient15 +6 Sort by Most relevant Newest Highest Lowest Carl Ssanchez Local Guide·19 reviews I was threatened by there tenat and had to call the police on a couple that had been constantly sleeping on the floor and eating inside their unit. I was told by a Public Storage associate that this was ok, just terrible. The next day when ... More Tierney Moses 9 reviews·3 photos a week ago New Horrible experience. Facilities are constantly broken. Can't access the gate with my code even thought my rent has been paid. Corporate has zero empathy. Elevators break down all the time. Dolly's disappear. Moths destroyed a piece of art ... More Donald Manchip Local Guide·57 reviews·161 photos a month ago If you use this storage facility work with Andra. Be polite and respectful to her, and she will treat you in the same manner. She will go out of her way to get you what you need. I recently decided to downsize my unit and she was very ... More Public Storage (Owner) a month ago Donald, this review made our day! Thank you for choosing Public Storage and sharing your positive experience with Andra. We're here to help whenever you need us! Elizabeth Applegate 1 review 5 days ago New Andra & Daniella were super kind with superior customer service. Thank you for making our experience easy and enjoyable. Perfect rate for the space we got! Thank you !!!!! Public Storage (Owner) 5 days ago Elizabeth, thank you for taking the time to write Public Storage a review! Carl Ssanchez Local Guide·19 reviews 4 minutes ago New I was threatened by there tenat and had to call the police on a couple that had been constantly sleeping on the floor and eating inside their unit. I was told by a Public Storage associate that this was ok, just terrible. The next day when the same couple was upstairs eating again I went to tell the manager but her response was they have a right to be here. Can you imagine that after all that has happened this is here response this is just disgusting. When I contacted the district to report what was going on I did not find him to helpful and would call me and not respond to my emails no surprise there. I asked to be compensated for the month as I don't pay rent to have troubled tenants bother me and I certainly don't need to spend my time contacting Public Storage to address issues properlya and they would not. I don't recommend this Storage to anyone to many problems from staff and tenants alike and corporate doesn't seem to do much if anything two thumbs down read more

Neil was super nice, super helpful. Took care of everything I needed right away, answered all of my questions and had me all set up in a matter of minutes. Thank you Neil!!!! read more

The unit itself was fine. Getting the service started was easy. Carts aren't easy to find when needed, but we made do. However, trying to get the service and the billing to stop has been the most difficult and frankly abusive experience. We vacated on 12-19-24. We cleaned and did not lock the unit. Someone apparently locked the unit and they are not indicating that they do not have a key. We did find the key and although we have since moved to another state, we have made several trips there to try to return the key and speak to a manager. We have never even seen a manager there. It's ridiculous. We have also noticed that because of the lack of supervision, homeless people follow cars in so they have a covered place to sleep. I am now going to mail this key and get a signature for receiving it, but I can only hope the mail carrier has better luck finding the mysterious manager. I am certainly not paying for a unit I haven't used since 12-19 and notified the company through the app that we vacated and was told by their corporate service team that we won't be charged because they see we haven't accessed the premises. It's really been a mess. read more

Avoid this storage facility! There are so many better facilities at better costs in surrounding area. Here are the reasons for my 1 star and if I could this would be a zero. Please read before committing. The only way to keep these corporates in check is to give honest reviews and assist future customers from getting treated poorly. 1.) In 18 months my rate went from $118 for a 5X10 to $224. The final straw was when they raised me from $187 to $224. 2.) Facility is rarely staffed. Customer service is uncooperative. 3.) Elevators are constantly not functioning 4.) Not enough push carts 5.) Facility is like a maze with homeless wandering around. Had a moment where a strange woman was riding her bike thru the hallways whistling one evening. CREEPY! 6.) Finally and this is the KICKER! Upon move out I gave them proper 2 day notice per the contact and swept out unit. The unit was empty on Feb.1st and when they still automatically withdrew the $224 I complained and was told I would be charged for full month and no pro ration. The 2nd KICKER was when they told I told them I would be moving some stuff back in for the month since I paid for it. I was told that was not possible as the unit has been advertised and my gate code cancelled. Obviously this whole experience has made me angry and frustrated. If you do read this and still rent a unit from this facility, when they do you like they did me don't say you were not warned. read more

DO NOT RENT FROM PUBLIC STORAGE -UNDERSTAND THEIR RENTAL INCREASE POLICY!! IT IS UNJUST. This review is not about one at site. The onsite managers at Tyler st. are always friendly. The location is fine. I AM WRITING TO WARN FOLKS ABOUT PUBLIC STORAGE'S POLICY ABOUT RENT INCREASES!!. The initial fee is low but after being in the property for six months or less you are hit with a rental increase. This increase is usually $30.00 to $40.00. My current rent is going from $109. to 132.00. Less than a year ago it was $77.00 I ask them to not increase it and they give me three months before the rent increases. If I want to end my contract and open a new one with a lower monthly fee. I have to be out of the system for at least 7 days before I can rent as a new customer. I have been at this location for over 11 years and this policy rate increase was not in place when I initially rented. They say it is about demand but that is not true. I have the smallest unit on the property. But I will be paying more than someone who has a unit twice my size! Other have complained about this issue.This is price gouging and it needs to be reported. I am going to ask the Better Business Bureau to open a case on Public Storage. I am a senior and don't have the ability to move my property to another storage facility. read more

I had my Jeep Laredo fully detailed 4 days ago (inside & out) for $240, and they stole my G.I. Surplus bayonet from the car; which makes this mediocre car cleaning come to a cost of $340... plus a $20 tip (yeah, I 'tipped' them before I realized that they ripped me off). DO NOT RECOMMMEND!!! read more

Very expensive No security Rats everywhere Never any one there to access carts Seen employees sleeping at the desk read more

I used this storage for a few months. The manager was fantastic, he was very attentive from day one. He was fast to work with and of course the best part was the military discount. The storage was clean. I love that they added a trash bin recently because there was none before and it just makes it useful to have a place to throw away the trash that can accumulate during these storage trips. The hours worked well for me. The evenings are usually busy but during the day and even on weekends the place was pretty empty. It made it easy to park, load and unload. They have 3 carts that one can borrow to move your stuff around so it's helpful to visit when there is few people. Currently they are asking for everyone to use a mask while in the premises and they allow one party at a time for elevator use. I am satisfied with the service and will definitely consider the storage place for the future if I need services again. read more

So happy to finally be out of this place. Avoid this location. My storage unit was broken into, many things stolen. They were not in a hurry to fix my storage unit so for a couple weeks my unit was accessible. The people who broke into my unit got a ladder and basically pried open wire roofing. The company took two weeks to fix it and their temporary solution was just to zip tie it. So basically I was paying over $140-160 dollars for an insecure storage unit. Signs say they treat your stuff like your own. They most definitely do not. read more

Public Storage - False advertisement - Self Storage Near Me - Carlsbad, California

This place has such a bad mold problem that I had to put on a mask and there was mold all over my belongings. When I told them about it they did nothing and blew it off like they don't care at all. I have put in many calls to corporate office and they are rude as can be. They also have a bunch of homeless people living out of the storage units and rancid trash in the stairwell with flies all over it for weeks. Not a good value at all. read more

Andra was super sweet & helpful. Great customer service. The facility is clean in a convenient location. Thank you for helping with my storage needs! read more

Worst customer service. Leave messages to get into unit due to keys being taken in my totaled car. No one responds. I go in person and fill out form and they say regional manager is out every 1.5 weeks or so and can bust open lock. No one calls. I go a week later and fill out form again as they lost it. Going on over a month and no one responds to my second message. read more

I waited to close my account to write this review. I hav been a client here for close to 2 years. First few months everything was fine. I came in to retrieve my diving gear recently to find rat poop and urine everywhere. It smelled in the elevator and on the whole floor. The place is never clean, they only have 3 carts for the whole facility! I was fortunate enough to have everything in either a thick plastic tote, or not reachable by stacking things they couldn't climb or chew on. I lost only a few cloth items and a few shirts, but this could be devastating to have furniture or appliances rendered unusable by damage. I moved down the street to uhaul for the same price for a much larger storage! (5x5 here is 94 bucks; uhaul is 5x10 CLEAN, plenty carts for 95). It's unbelievable that they don't do anything about this. Oh. And the elevator was broken, so I had to move everything out from the third floor! I've been here in the evening or early hours to homeless people walking in the halls, or sleeping by the elevators. Scary and not cool for clients. TDLR: RAT INFESTED OVER PRICED TERRIBLE FACILITY. read more

Public Storage - Self Storage Near Me - Carlsbad, California

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Great facility. I recommend storing here. Andra is super helpful and a great employee to deal with. She got us all squared away and made the process super easy! read more

Public Storage has no customer service to speak of . We moved all our stuff out of public storage to a place called security Public Storage that actually has people on site . I'm sick and tired of arriving at a public storage on paydays when people want to pay their bills in person . To any of them there's no one in the office . For hours and hours on end Public Storage sucks hardcore do not use them . Their customer service design for rich people that like to play around on computers that pay their bills some of this are too old for this crap Public Storage sucks read more

This location is extremely nice very few vagrants in there not a lot of people wondering in and out the front desk and office staff are very very professional kind courteous and compassionate elevators work gate keys and codes always work the units are nice and the prices are right especially like the lady that sits in the front office now she's really professional and I like her does it make it such a promises they can't keep I would definitely recommend this place read more

This is my second time using Public Storage at this location. I am back because the employees are extremely helpful and kind. In addition, they make the renting process easy because you reserve your unit online. Allan has made both of my experiences great. I definitely recommend storing items at this location. read more

Do not store your stuff here! I recently had my unit broken into and all my valuable items stolen. You may have heard about the rat problem mentioned by other users, there is also a transient/theft problem. Security is non-existent. I came to get some items from my locker and the front gate was stuck open and my lock had been partially drilled out, preventing my from entering my unit. I later found out that someone had cut a hole in the roof and extracted anything of value from my unit. Who knows how long they had access to my unit. I have had no assistance from management. Unresponsive. We will see what insurance said. They even made me buy a new lock to secure my things for a couple hours while I rented a truck to vacate their terrible premises. I'm sure they are going to fight me tooth and nail for this month's payment as well. Not worth it, even if it is the most convenient for you. Front desk people were nice. read more

If I could give ZERO stars, I would. Let me start off. The $1 for the first month is a joke. I spent over $40 moving in there. They required me to buy their insurance which is another $8 a month. They did not inform me that I could use my homeowners insurance. Two weeks after moving in, I received a voicemail from the people at Public Storage. They wondered if I was moving out because my unit was empty and unlocked. I had some really expensive items in this unit. $20k +. I panicked. I immediately went to the storage facility and learned that they made a clerical error. I was relieved but the manager, Jessica, told me that I could "choke the guy that opened the account" and that "she'd look the other way". I never got an apology, only the manager blaming her employee. As I stood there in shock from the news my stuff was stolen to knowing it was an error, i was asked to sign new documents. I asked what I was signing and the manager yelled at me to "just sign them". I asked again what the documents were and why. Things got heated and the manager actually stormed out of the office. The other clerk was very nice and calm. She explained to me that the unit # was wrong on the original lease. So I signed and left. I was relieved. Two weeks later I went back to the storage unit and my gate code didnt work! I had to call corporate to find out the new gate code. Today, I went to the office to cancel my lease. I was prorated for the rent but I was charged a full months insurance. The manager would not explain this to me and told me to call the 800# for customer service. She was very rude, again. Stay away from this place. Stay away. read more

What can I say. I'm absolutely devastated. All of my belongings are ruined with rat urine and feces. I was lied to by the manager Doug. Was told I have nothing to worry about and if they do get to your stuff the insurance you purchased will cover it. That the negative yelp reviews are from months ago and they have taken care of the issue. I just picked up my belongings today. My sofa, my fine suits, my clothing, ironing board, all kitchen utensils, comforters, bedding, pillows, my leather ottoman, many different cleaning supplies. On and on. All covered in urine and feces. They need to step up and reimburse me for this. They are fully aware of the issue and are told by management not to disclose and they do nothing about it. read more

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I found public storage to be coutious and easy to work with

Do you not store your personal belongings in a place like that these people are out to get your things after two months of hardship six phone Conversation assuring my intention to set all my debt and retain my property my property was sold at auction or a fraction of the value and I was handed a bill at the end of it I lost personal items furniture family heirlooms and it sickens me to think that this might happen to somebody else. Needless to say I'll be hiring a lawyer to dispute their auction values. Please beware!!!!! read more

Hmmm. I rented a unit on a special move in rate...like all storage facilities its going to cost more than $1 to move in. Having used many storage facilities in the past - they are up to par. LIKES - The units are clean, carts are provided and easily accessed during business hours, girls at the desk friendly, conveniently located west of the 5 in old carlsbad. DISLIKES - you have to purchase their insurance but I had to pay for insurance at the last storage place too so I guess its not uncommon for this add-on...but I question whether they can legally require you to purchase it if you already have insurance that will cover your property. read more

Beware. May not be as secure as you think. I went to move out of my unit on 10/5. Opened the door an immediately noticed the TV was not there. I went to the office and they showed no concern, stating "It could not have been broken into". I thought, OK maybe I'm losing my mind. Maybe it's behind other items. I emptied the entire unit, and while doing so noticed many boxes had been cut opened (I made sure every box was taped shut before moving in). After filing a police report, I went back to the office to tell them that for sure it had been broken into and that I filed a report. The response this time, "Sorry that happened to you" I choose this place because it is code gated and camera everywhere. Beware, doesn't seem anyone is monitoring or care about your belongings. I understand, they can't sit there and monitor the cameras 24/7 but it amazed me how they could care less what happened to their customer and didn't even come to my unit to check it out, see what could have happened, etc. in an effort to prevent this from happening to someone else. Sorry if you use other review services because you will see this review on all of them as well as BBB. read more

Zero stars. Unacceptable. Stepping out of the elevator you can immediately smell rat urine. Rat poop all over the ground, both inside and outside of the units. Some of my sons most precious belongings covered in rat piss. Poop on top and and inside boxes. The worst thing is that the aroma is so potent, EVERYTHING AND I MEAN EVERYTHING smells of pee. My wood furniture has soaked up the scent. What I find most disturbing is the fact that the facility is aware of the issue, but does nothing aside from hand you a piece of paper to file a claim. Since I was aware this place doesn't prorate, I thought maybe because of the condition, they would allow me a few extra days to remove my stuff. Seeing as how now I need to repay movers to move my stuff AGAIN.... but no. They told me even if I go one day into the next month I will be required to pay for that full month. Absolutely unsanitary and flat out bad business!! Nonetheless, flu and all... I HAD to get my stuff out of there. Do not recommend. You can find a clean storage for less. This place should be shut down until their infestation is under control. read more

Zorina was very patient, kind, and helpful. This location is clean, well-kept, and secure.

Rat infested! I showed up today to pick up a few items from my unit only to discover a dead rat with droppings all over my unit. The smell was disgusting. Not sure how I will be use my furniture knowing rats were urunating on it. I am moving out ASAP. The insurance won't cover this type of of damage. Dead rat was removed immediately as if it is not a big deal. Now I have to pick up the rat droppings, unbelievable. read more

DO NOT use this storage facility. They are slimy and only want your money. We showed up to move our things out and into our new place, and our code would not work. They made us pay for an entire month (on the 1st mind you) before letting us in to get our things. Very unprofessional and the worst experience I've had with public storage. Go anywhere else but here. read more

BUYER BEWARE PAYING IN ADVANCED! DO NO PAY FOR A UNIT UNLESS YOUR READY TO MOVE IN. I reserved a unit and paid for it in advance of my move. After moving I discovered I did not need the storage after all. I never put anything in the unit, in fact, I never even got a code to enter the building, but I got $0 refunded. If you pay them you wont get anything back even if you never step foot in their storage area. read more

Rude staff, asking, "Can I help you?!". Do you have a unit here?! Won't let you use clearly marked inside restroom, which they claim as theirs. They make you go outside and use your code to enter. Then that one is out of use. Still don't let you use theirs. This morning visit. read more

DO NOT STORE HERE! Extremely terrible customer service.. spoke to two representatives and they were extremely rude. One hung up on me after telling me my exit date which I was out by but still was charged for another month. This company is dishonest and will try to charge you for everything they can. read more